I have this place a second chance nd omg you guys got my order wrong again like pls i js want my spicy chicken nuggets it's not that hard,so pls stop giving me the regular ones bc i clearly didn't ask for them read more

I just came thru drive thru , they pulled me forward to wait for my order. They usually give you your drinks before u pull away from window , they didn't give drinks. Five minutes later he comes with food and forgets our drinks , he says I'll be back with your drinks and never came back I was waiting ten minutes for my drinks , my food got cold . I saw another car behind me take off with their order and drinks , so I reversed my car to the window . I ask the guy at the window for my drinks he looks high and don't have a clue . I finally get my drinks and I see an employee putting food in a bag with long hair looking like a caveman with no hair net on , that's disgusting. Shows a lot about their managers on duty , probably in the back on the phone slacking it . read more

I don't normally write reviews (especially negative ones) but I feel like this one was needed. I showed up here to grab some food while I prepare for college finals. I ordered a Cajun Crunch, fries, a large coke, and a medium frosty. Firstly, I get told I need to pull forward and wait for a few minutes, which was fine if they were assembling my order all the way. I'm not impatient. After a few minutes, I get my sandwich and get back home. Open it up. The sandwich looked sloppy and not put together well. The lettuce was significantly bigger than my sandwich. And on top of that, I'm pretty sure it was not a Cajun Crunch. And if it was, it wasn't complete. I went back and they told me that they gave me a Cajun Crunch. I didn't want to be a bother, especially since I have things to do, so I just politely left. I get home and reluctantly eat the sandwich I was given. After two bites, I threw it away. It didn't taste right. Like it wasn't cooked all the way or something. I will give them props for the fries and frosty. The fries tasted good and I'm usually not a big fries fan. The frosty was also good (although they did not give me my spoon). I have fond memories of a different Wendy's in my first years of college. That different Wendy's got me through rough times of broken hearts, midterms, and a lot of hungry nights. I am disappointed to say the least, that this experience happened at this Wendy's. In the future, I'll probably take my business to the Chipotle or Chick-Fil-A. read more

Employees are rude and ignore customers, tried to pick up a order at closing time that a customer had placed through uber but employees refused to even talk to me instead of just telling me that I have to cancel their order or that they can't make it... read more

We arrived 5 minutes to close time and they took our order, made us move up to stop sign to wait for order, (no cars behind us) we waited over 20 min just for them to bring out Cold food. Fries were cold, old and hard and burger was awful. read more

Wendys on Paseo del Norte. Management was rude . There was no ketchup in dispenser. There was no ice in ice machine.restaurant tables and floor were dirty. Employees ignored custOmer requests. The time was 12:00 noon. We will not frequent this establishment anytime soon!! read more

I love Wendy's, but this specific location Always gets my order wrong; everytime! I come back bcz I like the food, but c'mon it gets to a certain point. The management was rude! They always forget to give sauce, don't get orders right & don't have food ready in under 4mins... read more

Slow service. If I ever crave eating here, I go to another location because it's just not worth waiting for and the order is never correct. Tried again today, and still hasn't changed. read more

Wendy's is Wendy's. It's a fast food joint. No frills and nothing fancy. I do however particularly like their spicy chicken sandwich... with cheese of course. Pair that with some Biggie fries and a chocolate frosty in which to dip said fries, and you got yourself a meal. Now while they aren't anything special In comparison to other fast food chains, I must admit, they do have a one-up on the spicy chicken. Not sure why, but I also don't care - good is good. Also, did y'all know they serve breakfast? It ain't that bad either. But I dont frequent breakfast places all that much, so you be the judge of it. Besides, no matter what time Of day it is, it's always fries and frosty time. Is there really any other reason to hit Wendy's? read more

Wendy's - Burgers Near Me - El Paso, Texas

Came here this morning again what a disappointment The two for three bundle doesn't include bacon on the biscuit

Terrible location, terrible workers. Everything is extremely slow here and the food is never cooked corrected - thats if the workers give you the correct order anyways. The cashier, Valeria is terrible and definitely shouldnt be working the drive thru. Its very annoying repeating your order 3 different times, AFTER she repeated it back to you and then asked you to keep saying it over and over again. Waited in the parking lot for 30 minutes for our food. read more

The absolute worst Wendy's I have ever experienced. HAS NEVER GOTTEN AN ORDER CORRECT. I have lived here 3 years and has never done anything right. You are better off playing Russian roulette with a clip loaded pistol than getting a correct order from this establishment full of high speed burger slingers. read more

Terrible Terrible Terrible experience, food was not made correctly, the food was cold, I didn't even receive everything I paid for. I called back 5 times no answer went to the drive through and they told me there is nothing they could do, place needs to be shut down read more

food was served hot fresh and fast customer service amazing and I came out with the extra nuggets. Very great Wendy's first time coming here great service. read more

No customer service at this location, I was ordering for a few people and the person at the drive through switched out with someone else while I was ordering, trying to rush me through the order. Finally got up to the window and she was rude while taking payment and then they forgot one of my orders and gave me the wrong drink. read more

I was craving a burger so freakin bad but then I remembered why I never buy from fast food restaurants. The burger was so dry that it sucked the moisture out my mouth. Looked like it was pre-made hours ago. The customer service was mediocre, bathroom dirty and tables un wiped. Lost another customer, not that anyone cares. Do better Wendy's.... read more

Wendy's - Driest burger in the world - Burgers Near Me - El Paso, Texas

Absolutely the worst service of any fast food restaurant in El Paso short of the Burger King on Fairbanks and Rushing. 5 out of 5 orders in the last 2 months have been wrong. Either they charge for a lrg fries and never put it in the bag, or they put a single burger in the bag when you order a double. Today, it was a ten piece chicken nugget meal order and only got eight nuggets and no fries. On top of that, we ordered two double baconator sandwiches, and each one came with two pieces of bacon. I'm done with getting ripped off by this this place. read more

I put up with the burnt bacon, but come on!!! They took the order right, just could not follow through. Dad.

Terrible service order took very long and they gave me the wrong burger. Just not very welcoming and it seems like your bothering them... weird atmosphere read more

They never have chocolate chip cookies gave me a fork for my frosty how dumb can you be do you need glasses????

I went through the drive thru, had to repeat my order 3 times, still got the wrong food. Guy at the window was extremely rude. Yanked my card out of my hand, didn't say anything. Had to pull forward while no one was even behind me. I know they do it for better ticket times, but I definitely won't be going back! read more

Order on the mobile Wendy's app and PAID and when i went to pick up they claimed they never got my order and even with my Receipt they denied me my food . Tried to call costumer service and gave up after 2 hours waiting ..... They will didn't care at all this place sucks . read more

WORST SERVICE EVER! Laura was RUDE, looked unkept and gross! My husband even tossed away his food ew. They only have a few menu ideas, everything else they were out of. Still sat for 5 minutes waiting for the burger. After all that she just threw the food at him! Didn't say thank you, or have a good day. read more

taking way too long for a simple order. doesn't seem too busy and very employees are not approachable

This is the reply from the general manager of this location for Wendy 's : So sorry for the inconvenience. I would like to replace your food. Sorry im going to make sure that it won't happen again. Thank you, Martin Gonzalez Genral Manager MLK Location (915) 412-7917 My reply: Thank you, hopefully the service and food will be like what Wendy's is known for great and awesome. I don't eat fast food very often but my previous experience with each chain should be the same or better especially when they all go by the same menu. Let me know when should I go by for the replacement meals. Iris His response: like i said before, i apologized again ,and any time you free or have a chance to stop by we be more than happy to fix these incovinience.. Thank you, Martin Gonzalez Does this sound like its coming from a "General Manager " If it is, no thank you! Guess Wendy's should take more time vetting individuals before granting such positions. Even more dissatisfied now than the service and food received. read more

Their service couldn't be worse, last time I used the drive through I was missing a triple burger, and this time I'm missing a large coke,

Well i can tell you off the bat that this Wendys is somewhat better than most Wendys... almost every other spot have and will always forget to add my freaking onions and cheese to my chili order!!! Like come on! Its just 2 more ingredients added to an already made entree which u just scoop up and drop into a container. Must be hard these days tho to earn that 15$ minimum wage living lol. So anyways, they have yet to fail my extra toppings here but my husband seemed to have become the butt of their jokes now. He ordered what i think was a spicy chicken club sammy which was supposed to have bacon and ranch to it.. he ended up getting a basic chicken sammy with no bacon and plain mayo. This similar slip up would reoccur for him on many different orders he had and yet he never tried to alter anything to the order, except maybe specifying either sandwich only or entree. Thats about it. Well, im still happy that we got our super close, neighborhood wendys right around the corner rather than all the way down dyer. Thanks Northeast! read more

I never really care to leave a review for anything however this place is horrible. First off these people are rude as hell!!! Second the food looks like shit, like it has been sitting there for a long time. I went on two separate occasions and the food was horrible second time I got really sick. I let them know and they did not care. I wouldn't be surprised if mice were roaming in the back it looked pretty dirty. I should have trusted the reviews I hope no one has to deal with the bs they're serving, food and attitude!!! read more

The worst drive thru service I've ever seen. Got into the drive thru lane at 4:30pm and didn't make it to the food window until 5:03pm!! And on top of that the food was cold and fries burnt! They need to do better!! They need to install multiple order lanes and those wait lanes like McDonald's at the end of the pick up window so one customer with multiple orders can't hold up the line as we wait on them to get all their food. Also, absolutely can't stand that the employees don't ask you if you want ketchup or anything they just hand you your food without asking. So if you forget to ask, you won't have any ketchup with your order. Poor quality service. Highly disappointed in the slow service. Won't be eating at this Wendy's again. read more

Worst Wendy's I've been to. Constantly messes up the orders and the service is slow. Need a better management.

I've waited in line 15 minutes to place my order.....OMG! Going somewhere else! This is ridiculous. Line for drive-thru is even longer and already witnessed several drive-thru customers come inside to complain about the service. read more

BEWARE! THEY DO NOT HONOR THEIR COUPONS!manager is quite rude with "explaining" why they won't honor them too. Completely disrespectful. Won't be coming back if I have a say. Very disappointing! read more

i can not even rate this just a 1/2 star...my son who is highly allergic to onions i order no no no onions and you all still didin't get this right!!! thank god i looked i even asked before i picked it up at the counter right no onions i was told yes no onion they lie to my face...this could have caused my sons death...what is wrong with people...don't trust them lord know what other crap they have done read more

What is it with fast food these days? People drive thru for the convenience and when you don't get convenience it just ruins the total experience. I ordered chili and a baked potato and that's what I got, no napkins, no flat wear hell, she didn't even ask me if I wanted onions or cheese on my chili. Awful service. It must be an epidemic around town because the last couple of places I've been I've experienced the same lack of customer service. Why give me some greasy food without napkins!?!? I just don't get it. You would like these places would try to exceed the standards of one another. I guess from now on I'll go in so I can make sure that they are doing their jobs...someone has to! read more

The Wendy's on dyer just so u know is disgusting inside ... the trash was everywhere behind the counter where your food is prepared... that's why it pays to go inside.. not to mention three 3 baskets full of cold fries just sitting there with a short line.. the manager came to open the door after waiting in drive thru for 30 mins of doing nothing... didn't even wash his hands before playing with the food .. man Im afraid I might catch covid from one of their buns or a soda cup tf !!! Completely unsanitary in post covid era....Someone needs to call the health department on dyer that was disgusting !!! No over exaggeration. It's the principle here ....I didn't even want the service ... my eyes bucked and I turned around and left!!!! beware of Wendy's on dyer EAT AT YOUR OWN RISK!!!!!!! That is completely unexceptionable food trucks from Juarez look better with no paperwork or approval the what the hell read more

this Wendy's SUCKS!! Their service is horrible. Staff including the manager, neither seemed like they wanted to be there. Definitely need better staff and management. Not ever going there again read more

I would give ZERO stars if I could!! The SORRIEST drive thru service I have EVER received!! No matter what time of day I go if it's busy or not I'm always having to wait to get greeted at the drive thru for at least 5-10 min. And when I'm asked what I want this time it was a combo 1 their response was "Is that all" doesn't ask what size doesn't even ask what beverage I would like?! Like how. When I drive up to the first window I'm not even told how much my food total is going to come out to the cashier is just holding out his hand for payment. Which is fucking RUDE! Drive up to the second window and the server practically throws my food in my car!! Can't even hand it to me properly nor does she repeat what ordered to make sure I'm getting the items! I can't with this place!! After this type of treatment 3 times in a row I'm taking my business elsewhere and NEVER recommending! read more

the service here is so bad i waited about 10 minutes just to get a sugar cookie and that wasn't even with waiting in line.! there was one lady who was on her phone the entire time i was waiting, dont get me wrong the food os really good but the service is just straight up terrible read more

Food is pretty much as expected, service is on par with other fast food, but they tend to get my drive thru order right maybe 2 out of 10 times. read more