I have a severe allergy to eggs, chicken, and all poultry, so I always order my burgers without sauces. On this visit, my burger came out with the special sauce. I sent it back, and it returned almost immediately. It seemed like the sauce had just been scraped off, not replaced with a fresh bun. I didn't react right away, but later I became very sick and ended up needing emergency care at William Beaumont. Since that experience, I've avoided all McDonald's locations. I'm sharing this so others with allergies know to double‑check their order. Mistakes happen, but for people with food allergies, even small ones can have serious consequences read more

My husband ordered two double cheeseburgers with Mac sauce. Where is the Mac sauce? Fries, old like always. The hourly pay at McDonald's is more than most fast food places. Is this what you do to customers when they stop thru, half ass orders read more

McDonald's - Where is the Mac sauce - Fast Food Near Me - El Paso, Texas

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This is the worst laziest Macdonald I been too. They work slow . Worst customer service and I told told several times the cashier is closed. I assume to avoid working . I will never come and recommended anyone to come here read more

ZERO ZERO ZERO STARS This McDonald's has to be probably the worse place ever! The owner needs to fire everyone including managers like Mia and the over night manager! All those kids doing nothing but playing throwing food and screwing up every single order! Ordered a cheeseburger with ketchup and cheese only and even the manager messed up 3 times! AVOID AVOID AVOID GROSS read more

McDonald's - I told the girl what's up with this trash and she says " yea she knows"all those workers no one can clean it up? avoid - Fast Food Near Me - El Paso, Texas

Very poor and it seems like the workers don't really know what they're doing kinda like a bunch of Guinea pigs cluelessly walking around

I mean, at least this one has the kiosks. Which, I decided to test out today. Gotta say...I'm one of those freak misfits that actually loves these things because it means I don't have to 'people'. Now, here's where things get kinda vexing. First off, the scrambled egg here seems smaller than normal. I dunno...kinda felt like I should have definitely ordered extra egg. BUT...I didn't wanna feel like a fat ass in front of my coworkers. So, I hesitated at the moment of truth. Drat! Second, I really hate the fact that McD's puts the cream and sugar in your coffee FOR you. Like, how the hell are THEY gonna know precisely how I like my coffee? *Spoiler alert--they don't. Thing tasted like a bland frappucino. If anything, we come to this place for the convenience; since it's on the way to and from McGregor range. In the end, it is what it is. Don't expect too much more than typical fast food at a quasi-convenient experience. This McD's gets 3 flatter than pancake scrambled eggs out of 5. read more

This is the worst ever McDonald's. I bought a Quarter Pounder with cheese and Large Fry. Everything was cold like it was sitting on the warmer longer than the required time. Service was also bad. Need to hire new management over all staff. Never again will I go back. Will be frequenting Trans Mountain Store instead. Vr #XoFlea read more

I do not recommend this Mac Donald's. This place takes a very long time to firstly take your order. Then even longer to hand you your order. If I were you I would go to another Mac Donald's or something across the street. Very unprofessional of them. Needs better staff,service and management. Thank you and fix your SHIT. read more

Twice now I have gone to this locations drive thru and driven off because the workers are to incompetent to take an order. How are they still open with this kind of negligence? read more

I was in the final day of my 4-day, 28-31AUG2019, 277mile/446kms "iBirthday (i63!) Biketour!" to HatchNM & back. I was hungrily looking forward to a super sub sandwich at s close by super eatery, and was amazed & shocked to see it closed. I had s coupon for a couple of other eateries across McCombs, but was to fatigued to cycle my eBikeKit-assisted CruzBike that short distance. This excellent eatery was perfect for my needs, and I didn't have to go far at all. Once I had leaned my highly effective bicycle against the clean building and placed my Skid-lid/kit on a table inside, confusion erupted within my enervated gray matter. I could place an order at a separate computerized kiosk--the same kind that had bewildered me at the Singapore airport 10 months ago. One of the sensitive staff, a more recent employee who appeared to be a motivated high schooler, asked me if he could help. Thank goodness! After another momentary (maybe longer?) pause, a healthy grilled chicken meal, washed down with some desperately needed caffeinated Coca-cola (Mountain Dew was not available). I took my time ingesting this needed energy--I still had another 20miles/32kms to go, all relatively flat. Besides the food, I was impressed with the cleanliness & friendliness of these dedicated/committed employees. This eatery certainly gets my enthusiastic "Wheel if Approval!" read more

McDonald's - Delicious meal inside, effective/efficient eBikeKit-assisted CruzBike outside. - Fast Food Near Me - El Paso, Texas

I am very dissatisfied with this location. We had a very simple order that we waited on for over 30 minutes and to get home to see that one of our items was missing which was a McDouble. I called the same location and the lady who answered the phone said to return and they would replace it. So tell me why it would take another 25 minutes or so for someone to acknowledge our existence? When someone finally did, they tried to give me the same missing item from about 45 minutes ago then asked if I would like a fresh one. It's like really? I heard an employee call it out, so why do I feel that they just passed me the same burger because it was so cold that the cheese wasn't even melted. read more

McDonald's - A cold Cheeseburger. - Fast Food Near Me - El Paso, Texas

I was casually on my way to eat some breakfast because I had long day at work . As this worker took TWO other orders as I'm there asking for my food she tells me I cannot order anymore . I am very upset at the fact this is supposed to be 24 hour open restaurant. read more

My husband went to get me a chocolate shake and ordered it online. When he got to the window they said that they weren't able to make shakes. Since he ordered it online they already had the order so when he got to the window to pick up the food, they came out with the two shakes we ordered despite them originally saying that they couldn't make them. Makes me wonder if every time I go there and order a shake and they say the machine is broken if they're lying. read more

The worst McDonald's drive through ever. They take so long, aren't welcoming and don't care if your order is wrong. Do not go here. Go to any of the surrounding restaurants. This one is not worth the wait or pain. read more

The food wasnt that bad. Stroopwafle mcflurry was the best thing. Music was too loud and annoying read more

They take forever to get your food prepared and still always find a way to get the order wrong. You'd be better served buying frozen food from inside the attached gas station. This is the worst McDonald's I've ever been to. read more

They gave me half of a large fries that I ordered, they're extremely soggy, the service is very unprofessional

It never seems to matter what time of day... the drive thru is always backed up. And for a location that is supposed to be open 24 hours, amazingly last night I go in and they tell me they're closed? Orders are often wrong. Do your self a favor, go to the location off 375 gateway. They have their sh*t together. read more

Is it possible to give a negative 5 stars?!?! I have tried this place 4 times at different times in the day, thinking each time would be different. Guess what, it wasn't. Staff is beyond slow. This last time I waited nearly 20 minutes for 2 hamburgers 2 cheeseburgers 2 cokes. The cheese was stone cold like every time before that. When I finally received my food there was no apology for the delay. This is the last time I will use this establishment. They are in desperate need of some experienced shift supervisors who will hold the team accountable for service. read more

Worst McDonald's ever. Literally a problem every single time I go. I don't know why I bother.

The night shift at this location has never made any of my orders correct. Ask them for French fries, they will give you chicken nuggets, order a coke and they give you a whopper (yes I know a whopper from Burger King how do they even do that?) The owner of this location has got to know how terrible his night staff is. I feel like every order they receive at night they grab the nearest employee, spin them in a circle ten times, and then give them 5 seconds to but any amount of items inside the bag. An 8 year old could manage the night shift better than what ever circus show they have going right now. read more

This ice cream machine is broken every time I come here. Or the workers just don't want to deal with it. Either way this place is trash. And the fries are always cold and old. Needs a lot of attention. read more

Gave 1 star because l could not give zero stars. Ridiculous amount of wait time just to get cold and hard food. Customer service is horrible! This place needs to be shut down. read more

The McCombs/54 location is horrendous. They usually have several cars waiting for their orders. Other times you get 'We're taking cash only" or "We don't have fries right now". read more

I know it's fast food, McDonald's for goodness sake. But good grief, this place always takes forever. Sometimes more than 15 minutes even after doing a mobile order. I have never come here and been able to just pull away. My order is wrong every time. I've had to call inside on numerous occasions to let them know they've forgotten multiple things. I love McDonald's as much as the next mom who is too tired to cook, but I regret going to this one every time I do. read more

It was 6:30am on a Sunday. Hardly any customers and it took half an hour to get my food. Worst service ever.

Cold burgers, stale fries, stale sweet tea, and takes forever. Drive a little further and choose another location you'll be happier.

It says 24 hours a day but you're all up and they say closed other times I've been there and waited 20 minutes before anyone take my order to be honest I've lived in I'll Paso two months and I've yet to receive any food from said McDonald's read more

How is this McDonald's still open? Every time I come during late hours, they're never open, or they're only accepting card or cash, or something is working, or they only have soft drinks. Fries are usually cold. Thank God for Taco Bell across the street read more

Wish I could put zero stars instead of 1. Three people in line and I waited for 30 minutes to get home and realize I had the completely wrong order. I don't know whether to be mad or just laugh at this point read more

I've lived in this area for a year and not one time have I ever had my meal correct. I'm always missing drinks, whole meals, or a completely wrong meal. They're beyond rude even after I said I'm sorry but I'm missing this item. Snatching receipts out of my hand ( the manager mind you ) and then roller her eyes and scoffing. I gave up and just drive to one a bit further. read more

Yes this McDonald's has a very low rating THEY ARE SLOW! 70% of my visits here I'm found waiting by the number 1 weather it's morning or evening. 2 egg Mc muffins at 0430 should not be a 10 minute wait. read more

If I could rate them no star I would. I came at around 12:30 am with my son who was seen on the emergency room across the street he wanted some of his favorite Mcdonalds so we stopped by. I order a Big Mac meal (medium) chesseburger, small fries, small drink. It took about 10-15 mins from placing our order to actually getting our order it was a good while. When getting home with our food (we live about 20 mins away) we discovered our food was burned beyond being eatable the cheese was not melted it was gross we tossed it immediately. I did take pictures and video of the Big Mac which was the worse! I came back about 9:20am to get my money back, I pulled into the drive thru spoke to a Rosa ("says she was a manger") I explained what had happened she told me no god no refund. I explained I tossed it smelled burned just tossed it but I do have pictures and videos of the food to prove I was not lying. She started to speak Spanish to another person while her mix was on she said some very rude things I finally told her (In Spanish) excuse me I speak Spanish as well and I don't appreciate being treated like this I'd just like my money back I'm in the drive thru and I'd like to speak to a different manger, she said ok we will call the police I told her I would like another manger again meanwhile she is telling someone next to her in Spanish you hear this and laughing exaggerated lady. I finally pulled up to the first window spoke to another manger she was not friendly I explained she also did not want to give me money back I paid cash. I showed her the video she only refunded me the Big Mac meal ( I drove away thinking she refunded me my whole order) she never said anything about half a refund very unprofessional. I asked her before I drove away if she could write the employees name on there I had dealt with just now and the manger she was talking to, she wouldn't confirm or deny it was her rosa ( employee) was talking to while being very rude to me. Honestly just wanted to put this out here. Thanks all. Resturant #31914 11390 gateway N Ste B El Paso Texas 79934 915-822-8664 Rude employe Rosa ("Manager" so she said) read more

The women's bathroom is discussing. Doors don't close and if they do the Locke's don't work. No toilet paper. Sleeps like pee!

Waited in a lengthy line to order 1 large Diet Coke. As I pulled up, the young lady tries to give me a sweet tea. I told her it was Diet Coke and she went and got it. I drove off and took a sip of the drink. It was Dr. Pepper so I returned to sit in a lengthy line again to switch it out. It took me 25 minutes to get 1 soda. How does one mess up one item? read more

Staff is ridiculous at customer service. As you walk in they say you can use the kiosk if you'd like. If you'd like! These mother fuckers won't take your order if you choose not to use it. There's no one at the counter anyway! And then when you do get your food the bread is hard as a rock! read more

Worst McDonald's ever 90% of the time they mess up the order. This has to be the slowest "fast" food in America. Good luck getting replaced by machines sub par workers. read more

I wish I could give you less than one star. The food here is terrible for what you pay for it. I ordered through Uber Eats and you idiots couldn't even get my order correct, and when I tried to call, no one answered. No surprise. I can't wait for this chain to finally go out of business. read more

worse experience ever in fast food restaurant. Tried to order oatmeals and they were out, asked for a salad and also out. So I placed my order which included 3 yogurt parfaits. Well after I pay and drive up to the window to get my order they tell me they are also out of parfaits. I was offer a substitute item and replaced them with smoothies. Well I was asked to drive up to lane 1 and wait. So I did I waited over 15 minutes. Finally I backed up back to the window for them to not even have the smoothies. Three employees asked how they can help. at this point I just wanted my money back and leave. Took the manager another 5 minutes to disappear and provide a refund. read more

I went at 4:30am and there was no ice cream. Also, only cash. Really? Oh wait! And only breakfast menu available. This is the third time I run into problems in this location. read more