My sister and I came here for lunch and decided to sit in and eat. When we were ordering our food, a young lady by the name of Wykia (cook) came up to the soda machine by the register and filled up a water bottle, mixing all of the sodas, making a huge mess. Of course the cashier and I were looking puzzled and I asked, why would she do that in front of customers?! No response of course. When we got our food, my sister's bread was very stale looking. You could clearly tell the difference between my bread and hers. When the greeter, PJ came around and asked how was the food, my sister told him that her bread wasn't fresh, and he just laughed and walked away. Overall, I will definitely not return to this location. This is not the CFA experience that I am used to. read more

Generally when i get chick-fil-a i use the drive through. Today i had the chance to sit in and this location has the nicest employees! Not only did they bring the food to my table but they seemed happy doing so (and not the "customer service" happy) and super kind! read more

Hard pass. I don't know why I do this to myself. I can't stand this chick-fil-a but it is SO CLOSE to my house...I was craving a chicken breakfast burrito...haven't had one? YOU NEED TO TRY IT! Just not at this location. I went to the drive thru this morning, a Happy Friday present to myself. Line was slow but not especially so...Got up to the window, got my drink but had to wait for my food. It's going to be piping hot, right??? Get to the office and open my wrapper to see a barely stuffed, dry, obviously sat under a heat lamp since yesterday, sad, sad, burrito. Well by this time I'm starving so I choke it down, but now I'm sad, sad. And there were NO sauteed peppers on it!!! ARRRRRRRRRRRRGGGGHHHH! I really have no idea how this location stays open or why corporate doesn't do something about all these complaints. I usually LOVE chick-fil-a, it just SUCKS that the one closest to me is the worst one I've ever been to. read more

Went through the drive-through with an order for two salads with hot filets and a water. Since it was a somewhat specialty order and they asked me to go park and they would bring it to me. Walked in the restaurant 15 minutes later because I hadn't gotten my food. Apparently they gave it to another car. I understand if that happens. Then I stood there with 10 other people waiting for my food for the next 15 minutes. Got my food, walked out to my car, I left, and then realized that I didn't have any salad dressings, forks, or toppings for those salads. Turned back around and had to go back inside. I could've gone to CFA Roxboro Road, went through the drive-through twice, and drove back in the period of time it took me to get two salads. Management was nowhere to be seen until I left the second time. Had Jordyn flag him down for a man that had been waiting FIFTY minutes. Only positive interaction was Jordyn the whole time I was there. A+ for her for being apologetic. read more

This location is the only exception to the gold standard of service set by the Chick-Fil-A franchise. We have been twice and each time have endured extremely long wait times. This last visit we opted to go inside in hopes it would be faster, but ended up waiting 30 minutes. Definitely in need of a management change. read more

I visited the Chick-fil-a on Hillsboro Road Durham , Nc. While there I witnessed who I believe to be the manager (Dwayne) talking with two female employees. He stated "The conversation should have ended because you don't want any of this". He then stood behind the works in what felt to me in a hostile manner after he aggressively made the comment above. For this to be chick-fil-a and as a food service suthis was very disturbing to witness. Employees should not be threatened, harassed or demeaned. This is not my first time seeing or hearing how bad employees are being treated at this specific location. I expect better from Chick-fil-a and it's representatives. read more

Worst service I have ever received from a Chick-Fil-A!! Every time I come on my lunch break I'm disappointed with lousy service and my order is always wrong. Such a disappointment compared to all the other locations. read more

We had to wait almost 20 minutes for our order which "mysteriously" disappeared from the system. It seems other reviewers experienced similar delays. From my view, it seemed that much of the staff was dedicated to the drive thru window and hence customers dining in might have to wait longer as a result. Aside from the delay, this location is very clean and nice on the inside. read more

I appreciate the response to negative reviews as the line was much more efficient and all of the staff was pleasant, smiling and made the ordering process seamless! read more

i had a great experience through deive through. being a former employee of chikfila i undertsand the pressure and how stressful it can be working fast food. they never folded I enjoy the new staff that works there and timing of food is always on par! overall great experience read more

Does not meet the Chick-fil-A standard. Order was wrong. Condiments left out of bag.

literally been in the line for 25 minutes and still haven't ordered. would just get out of the line but you're stuck once you enter. not only that but I stopped going here over a year ago because an employee that was at least 40 years older than me kept asking me out. read more

Worst chick fil a I've been to. They never have anything in stock, they're slow, and every single time I leave frustrated. Im never one to leave reviews, but every time I'm here, I'm irked. read more

I've been to a lot of Chick-fil-a restaurants and this was by far the worst! All the tables were dirty, staff was not friendly, an outdoor playground which was also dirty, poorly designed parking lot, and no ranch dipping sauce for the nuggets! The one off Carver is much better, but under renovations read more

When in Rome, do as the Romans do. When in the south, eat Chick-fil-A. And if you are a fast food restaurant owner, do as the manager of this location has done and put service first! Chick-fil-A's are generally known for kind, attentive service. I was first introduced to their brand of Southern hospitality first at this CFA. I couldn't believe when, as I was eating my meal, an employee offered to clear some of my empty containers and offered me a refill! If you follow them on Facebook, you can also find out about fun events like Daddy/Daughter nights, Kids' activity nights, etc. In a crowded fast food market, on a street chock-full of fast food establishments, these little things help establish CFA as a destination. In recent months I've been more inclined to visit them in the Drive-thru lane. The line is frequently long, but the team is well-practiced and you can usually get through pretty quickly. Pulling out onto Hillsborough Rd on the other hand.... FYI if you have young'uns they also have a playscape. read more

This Chick-fil-A is constantly disappointing. You will wait for your food forever and there will probably be items missing from your order. The staff are sub chick-fil-a standards and not helpful at all. Good luck if you try a mobile order as it will take longer than 15 minutes to get your "fast food". Just plain terrible. read more

Ordered a cookie with my breakfast today. Cookie was hard as a brick. Ask staff if they could microwave it. Cookie was unopened but was told no and that all of them were hard, so trading it out for another one wasn't a option. I wasn't offered a refund either. I felt blown off. read more

There really is nothing better than their Spicy Chicken sandwich and Waffle Fries! Gotta love Chick-Fil-A! The service at this particular location is great too. always fast and always hot. read more

My first Chick-fil-A experience! We ate inside and it was way better than I was expecting. The place was clean and tidy and the food came out quickly. The bbq sauce and honey mustard sauce are both really good. And my chicken sandwich and her chicken wrap were both generous and tasty. Thumbs up! read more

nah cause i been sitting here almost an hour, everyone behind us got their food but we've been waiting forever at the red sign! this is the worst service i've actually ever seen at a fast food restaurant. it's called fast food not slow food . i say every bad place i review has terrible service but jesus christ lord forgive me i'm about to commit several sins. how do you even function i bet half of these workers are about to have mental breakdowns. i should not have to sit here waiting an hour for some god damn chicken this is literally ridiculous. if you're ever thinking about coming here, just go home, go to taco bell. this is a joke of a chic fila, no one knows how to run this stupid place. read more

The food is always great but in order to get the food you have to wait in a super long line inside or drive through. They need to higher more workers and be better prepared for the larger crowds. They are always incredibly slow getting food out and ready and this is suppose to be a fast food restaurant. I also have had a run in with a few rude employees and that is not the Chickfila brand they usually are trying to create. They also need to figure out their drive through line because it blocks atleast 5 parking spots and 2 handicap spots and can sometimes cause major traffic in the parking lot. They are lucky they are the only close by Chickfila or I don't see them having as many customers. It's time they fix this place up to be just as good as the other Chickfilas. read more

This is the slowest and most poorly run Chick Fil A in Durham. I ordered ahead on the app (at 2pm--not peak hours), and after waiting in the drive thru line (the only option for pick up at this location), my order still was not complete at the window. So now I've been sitting in the pull off spot for five more minutes. Unbelievable. This isn't the first time we've had this experience here, Unfortunately. read more

They forgot one sandwich and it's one of the slowest Chick fil a's in Durham in my opinion. Just go to Roxboro and you'll be out in 10 minutes tops. Orders they go out in seconds. read more

This place is fucking terrible. The team members are robots. There is no real feeling in their words, they are just told what to say and do it. The food is also terrible. The chicken nuggets taste like they have been sitting there for hours, and under a heat lamp. What the hell? I thought you guys were known for your food and service. No thanks! read more

I have never had a negative experience here. They take orders fast! It's a crowded location and the parking lot is hard to navigate when it's busy. That isn't something that they can control though. The employees are helpful. The food is fresh. No complaints!! read more

Sad spent almost 10 mins in drive up. Ordered and got food immediately when we pulled up to window. Driving home we were excited to munch on Hot fries. Unfortunately they are barely warm, limp fries. Definitely not what one expects to get from Chicfilet... read more

Never been to a Chick-fil-A that is worse than this one. Naturally its the closest location to me. They consistently screw orders up in the drive thru. It's not like I'm ordering something super complicated. Food is good. Service is sub par. read more

The customer service has always been great. It is way better than all the other fast food chains combined.

I usually commend chick fil a for their superior customer service and incredible food, but today my opinion changed upon stopping here. We've been driving all day and looked forward to the usual chick fil a experience complete with a chocolate milk shake and chicken sandwiches. Not only did these employees look miserable to be at work, (even though it was 30 mins prior to closing, they could have at least not acted as though we weren't a complete annoyance) but they also got our order wrong, and failed to place any sauces in our order. Nor did they ask us if we needed any thing. After leaving and returning for sauces they attempted to give me 1 sauce of each 3 I had asked for (and I ordered 6 sandwiches...) so I asked for 2 of each in the employee rolled her eyes to. Got back into the car to realize the chocolate milk shake was an Oreo milk shake... Great job. (Sarcasm) did I mention the sandwiches were cold? Not even warm. Thanks chick fil a read more

EVERY. TIME. Every time I use this location, I want to strangle somebody. No matter how slow it is, there will be an issue. Straws not provided at the drive through. The wrong number of nuggets in your bag. Recently, they took the cake: I went in to have a leisurely breakfast, paid, and was told to grab a seat and my food would be brought out when it was ready. Five minutes go by. Ten. No food. Thirteen... At this point I have to be in the office inside of ten minutes, so I march back up to the counter to see what in the loving land of hell can be holding up the order. I am told that we are waiting on hash browns. 13 minutes for hash browns?!? Then they give me my food: the hash browns are lukewarm, and have obviously been sitting around. Apparently the real truth of the matter is that the slovenly idiot at the counter was more interested in picking his fingernails than in doing his job and serving my food. The manager, when pressed, offered up lame excuses. I left, and will not be returning. Keep clear of this location! read more

This is my favorite establishment. The staff is always extremely friendly. It's very clean inside and they always have the best condiments. Every once in a while you can get something for free from the app as well as the location offering free breakfast on Wednesdays for certain months. read more

THIS CHICK FIL A SUCKS!!! My lemonade literally taste like CLEANING SOLUTION I AM APPALLED!!! If I wasn't on a road trip I would take this right back! The lemonade taste so strong almost as if the container was cleaned before making the lemonade but not rinsed out properly. I feel like I can taste bleach in it. I will be contacting the health department! read more

The worst wait time if any Chick Fil A I have ever had. This location room is consistently slower than others, but 25 minutes in drive thru?!?? Ridiculous!! And not even that many vehicles in line!! They could take notes from other locations to expedite service. read more

Came to this Chick-fil-A for lunch after being disappointed by the other one in the area. This location does have indoor seating, and it was pretty busy at lunch but the line was still short. I ordered a spicy deluxe combo this time, and it was better for sure - fries were hit and crispy and the chicken was tender. I think the chicken is still much too salty though, and I think it's a little pricey compared to what you get. read more

Love Chick-fil-A! I probably go there a little too much to tell you the truth. I would consider it "higher quality" fast food. It's on the more pricey side but it's better food and service. This location is always clean. My food is always hot. Staff is always friendly and polite. I haven't experienced a problem with this location and I've been frequenting this location for 3 years. I've dealt with them mostly for personal orders but I have also used their catering a few times. They will deliver your cater order if it is over a certain amount. The order was always ready at the time they said it would be. They also have specials-like they had college night every Monday and there was some discount involved. Sometimes I go to this location for breakfast and to read. It's quiet enough in the morning to focus while enjoying a nice bagel chicken sandwich (it is a must try. One of my favorite breakfast sandwiches!). read more

Chick-fil-A - Nuggets, fries, and lemonade - Fast Food Near Me - Durham, North Carolina

You took away the coleslaw which was probably the best dish you had and one of the primary differentiators that brought me in, you're too slow with poor service neglecting your dine in customers, and not even open on Sundays. Three strikes and your out with me... Just another lackluster chain now. I would rather eat more beef... read more

The service was very quick, and the staff were polite. But they forgot my large fries, and straws in the drive thru.

If I could give zero stars I would I went to Chick-fil-A that I only allow myself twice a year splurge on fast food. no customers were there in line, they sent my bag without any sauces even though they had nothing to do but read the slip a single slip I figured why check bag how can they screw it up its 3 items and a dipping sauce. By time I got back to hotel to eat it I was to irritated to drive the 4 miles up highway and back again, plus my food would be cold by then. Very unsatisfying meal the sauces are my favorite part. read more

This is honestly the slowest chikfila I've ever been to. It took forever just to order and then even longer to receive our food, an they weren't busy so there's no excuse. I have good experiences at almost every chikfila I've been to, but I probably won't be back to this one. read more

I'm from out of town, so this was my first time at this location, and it was the best experience I've ever had in a CFA. I eat a lot of Chick Fil A, but the associates always freak me out with how nice they all are. They're probably robots, and I'm pretty sure they can listen to my thoughts. But in this location, it was different. The lady who helped me was an angry bird and she was not afraid to show it. She did manage to stick to her script and grumble out "my pleasure" before tossing my food on a tray. It was a breath of fresh air to have a human experience in a Chick Fil A today. Thank you! read more