Great service Great food Always a great experience (I Had chicken tenders and fries) read more

Chick-fil-A - Coffee - Fast Food Near Me - Dothan, Alabama

Requested extra crispy chicken sandwich (15 extra seconds in the grease) and was met with such disrespectful hostility from Emily in the Drive through and then from a manager on duty during lunch and the general manager. I understand that it might not have been "policy" but from my recollection the customer should always be right... then once I received my order and began eating the food, I bit into fries that were ice cold! I am pretty certain that it isn't policy according to Food Safety and with the health department to be putting food out that is under the required temperature especially within the danger zone... if you're going to follow policy then do so efficiently and not pick and choose... it wouldn't be near the issue with me if I wasn't made to feel as if I was an inconvenience in my request rather than it actually being a procedure of the chain. However, I have received utmost respect and dignity in my request from many other stores of this same chain. I am highly disappointed in this service from what I e always known as a highly reputable establishment. I will never visit this particular location again... read more

Nice clean and very efficient. I would stop here again on my wY through Dothan, AL. We ordered our food and by time we found a table to sit down they brought the food, that's fast read more

Chick-fil-A - ows the interior of a fast food restaurant - Fast Food Near Me - Dothan, Alabama

Great food and wonderful service. One of the associates went out of her way to assist our friend who uses a rolador walker.

disappointed that this location did not honor the Veterans Day free meal. Also, the person taking my order forgot to even give me the Veterans Discount at all. read more

This chick-fil-a is the bomb. Everyone working today was such a delight to be around. Reagan at the front was awesome and took care of me today. She made sure the order was correct and even helped my friend and I with a breakfast request. Really appreciate the great working spirit at CFA. read more

Great food! The employees are always polite and always caring. The food is never cold. The drive through line is very fast. This Chick-Fil-A is far better than the Chick-Fil-A in Dothan. The other CFA has a WAY slower line, the employees aren't horrible but they aren't the best. All in all this is a GREAT CFA! Help others with another read more

I don't know how you manage to put this much salt on fries smh. My mouth was so salty for a good minute there after having just one, had to throw it away sad bc they are my fav.. Could just put my finger in it and lift it up and it be covered in salt. read more

I was on a trip with students that took two charter buses to transport. We stopped at this CFA for lunch. All of us got our food, ate, and were leaving within the hour. Great job Chick-fil-A!!! read more

I picked up my mobil order i placed at 3:26 on the drive thru, we had this very sweet black girl who was so charismatic and full of energy on a super hot day ! I want to make a remark on the great costumer service she provided, all the young people are always nice, but she specifically was so professional, sweet and polite... I didn't want to ask her name because I didn't want to sound weird but she deserves a lot of recognition for the great efford she puts out there read more

We've been going to this Chick-fil-a for years but it has gone down in their service tremendously in the last 2 years. The staff is rude to customers. Literally, speaking unkindly about customers in front of me while I was ordering. They also get our order wrong every single time we order in the drive-thru. They are pushing you through the drive-thru so quickly, you don't have time to look nor and they get very put out when you tell them something is wrong or need an extra sauce. It's ridiculous!!! I could say this is just because of Covid but I'm not experiencing this type of service at any other Chick-fil-a. It's just very disappointing!!! read more

Yesterday, after a church camp, many of my church members, as well as myself, came here for dinner and despite the large load of unexpected customers at once all orders were taken and made quickly and correctly. The workers were so kind and we all felt well taken care of ! read more

I've been to Chick-fil-A's all over the nation and never have issues, but was pretty disappointed in this location. Nothing was wrong with the food, but the service was disappointing. I ordered a nugget tray, was told when I could come pick it up, then ended up waiting 15 minutes more to actually get the tray. I didn't mind waiting a few minutes longer, (though 15 min is, relatively, long), what was irritating was the tray was ready the whole time and nobody would give it to us. We know this is the case because a receipt for our tray was sitting on the counter the whole time and a manager finally picked it up and told one of the employees to give us our tray. When we mentioned the issue, the manager apologized and brushed it off. read more

Went through the drive thru, was actually not busy! The girl taking our order was rude, very short and not pleasant at all. Believe her name was Brittany, completely un welcoming and terrible customer service from her. Check on your workers, especially if they have to talk to people because that was the worst experience I've had with anyone in customer service thus far. read more

Well I drove 42 mins to Dothan from Marianna only to get cold food. I'm usually satisfied with the food , but sadly today I was highly disappointed. I drove through all that bad weather today with my two daughters and waited to go through the long drive thru just for cold food. Fries were luke warm chicken wasn't even hot . Probably will go to another location next time. read more

Wow. Flew in from Texas. Stopped at CFA because they're always top notch regardless of location. I'm so disappointed. The girl directing traffic was rude, no smile, very abrupt, no straw, no requested ketchup or Mayo, no napkins, driest sandwich, raw fries, and no receipt (I have to have one for expense reports.) I feel like I'm in the twilight zone. This is NOT the CFA experience I'm used to! read more

Driving through Alabama on way to take care of my mother recently out of the hospital. Order taker had mask down around his neck. I asked him to pull it up and he did. I asked if Chick-fil-A didn't have a mask policy in Alabama - he said since the recent results were flatter that it wasn't a big deal. Most other employees were wearing their masks but mostly under their nose. These were mostly teens/young adults, ideal non-symptomatic carriers and, most likely, not yet vaccinated. Thought it was interesting that he made this decision on behalf on Chick-fil-A. The Chick-fil-A where I live in Florida always has masks on and it is very much appreciated. read more

I ordered curb side so that I wouldn't have to wait as long. I get there and wait 20 minutes in curbside to get my food. I get to work and open the bag and my order is missing an item that I payed for!!!!! Get it together. read more

Mmmmmmmmmmmm good. Get a #1 with large waffle fries. Don't forget the chick-fila sauce to dip the fries in!!! Sweet tea rocks!!!!

Never had a bad experience at Chick-fil-A until today! While waiting for a refill the cashier was talking to one of her friends about a "blue Nike hoodie" and on her phone.. the cashier then looks to her friend and says "they can wait" we proceeded to wait for service until we finally got tired of waiting and left. The girl then said "I guess they didn't want refills bad enough". read more

This place was a fucking nightmare. I knew it would be busy, as Chick-fil-A's always are, but did I expect the level of insanity that we experienced during our visit? No. We stopped in to grab a bite after being on the road for a few hours, and so I stopped into the restroom to use the facilities. As soon as I entered a stall, the sounds of at least 3 young boys yelling and cajoling filled the room as the door to the restroom opened. From what I could see under the door, they were unaccompanied, and most of them were NOT wearing shoes. They sort of used the restroom, but were mostly in there yelling at each other and playing with the paper towel dispenser. The sheer volume of these activities should have alerted someone outside, whether it was the mother or an employee, but that did not happen. After several minutes of this, it became quiet, and I assumed they had all left. When I finished and came out of the stall, a woman (not an employee) was standing in the men's room. Obviously, I was a little shocked to see a women in the men's room so I asked her if I could help her. She said she was waiting for her son. I told her that I was the only guy in the room, since there was only one stall and one urinal. So, I'm guessing she was standing around in the restroom the whole time I was using it? Yeah, that's not awkward or a total violation of my privacy. Off to a bad start then... Next, we ordered our food, and they informed us that they were out of the spicy grilled chicken sandwiches and it would take at least 10-20 minutes to rectify that situation. We said we would wait, and proceeded to find seating. While we were waiting, the family with the barefeet children was busy causing total chaos in the restaurant area. Kids screaming and running around, parents too enthralled in their phones to give a damn about the fact that their kids were causing such an incredible commotion. We actually ended up moving to a completely different part of the restaurant because it was so unsettling. After waiting for about 15 minutes, we asked about our food, and they apologized again and said it would be a few more minutes. The food eventually came out, and it was excellent as you expect from Chick-fil-A, but the overall experience was pretty bad. I realize that a restaurant has no control over who comes into their establishment, but management should have stepped in and said something to one particular family. If anything, the shoeless children running around had to pose some kind of health violation, since they were climbing all over the tables and chairs of the seating near their parents. We did our best to deal with it by moving to a different location, but the overall disruption was impossible to avoid. Again, I feel like the management of this establishment should have done something, but they turned a blind eye instead. read more

Excellent. I highly recommend this establishment. Friendly staff. Always smiling and seem to genuinely be happy to be at work and helping you. Unlike the fast majority of similar restaurants. Food is fresh and hot. Even when lines of cars are wrapped around the building the process runs like a well-oiled machine and your wait is less than you would ever imagine. Well done Chick Fil A corporate, this local franchise owner and the entire staff that makes this one of the most successful examples of how a fast food restaurant should be operated. read more

The establishment closed at 8 o'clock because of weather on December 14th and the staff and manager we're very rude and disrespectful about it. Many times in the past months I have experienced EXTREME wait times and not friendly employees. I have found that typically the managers leadership and personality and how they treat their employees often shows in their employees behavior towards costumers. The church group that I have came with has often been told "maybe you guys just shouldn't come this week." They are very rude to us despite the fact we bring them a very large percentage of their business. Very disappointing and disrespectful. The east side Chick-Fil-A is very accommodating and very nice to our customers. No reason to respond to this or offer me anything. Just do better. I completely understand if you have had a bad day but at least treat your customers with respect. PS: this falls mostly to the manger and leadership staff not the normal staff. Please do better. read more

Still not able to go sit inside two lanes of traffic wrapped around the building most healthcare workers , teachers , anyone that wants can get the vaccines, has been exposed tested over and over again, it's beyond time to stop the masks stop keeping dining rooms closed time to boycott any business that allow you inside , no reason not to it's for their benefits not the customers very disappointed will go back when I can go inside ! read more

Good place to stop in Dothan.. Be it breakfast or lunch easy place to get in and out of. Never had an issue here at this location

I go to this chick fil a a lot. They are starting to go down hill with their customer service. The associates that know me and my sister make snarky comments about anything that is different when we come in. The almost never get my order right now. And when I was ordering and speaking to the person taking my order she rudely ignored me to talk to the person behind her then immediately turns around and gives me a look like you gonna order anytime soon. Says minimum words and didn't take my order correctly. Even though I told her when I walked up and again after she stopped ignoring me. read more

Major shout out to Chic-fil-a. In addition to their consistent, awesome food, today the manager bought mine and two other military member's meals to show their appreciation. Well, Chic-fil-a, we appreciate you! read more

Wow! I was very satisfied when coming here the food was great and hot. The order was correct and served to us in a good amount of time. The line was really long but it didn't take long for us to order. The employees were also really sweet and welcoming. In total i recommend this place the food is great!! read more

My wife and I love this location. We've never had a bad experience here with food quality and the staff is always friendly. I personally believe the awesome customer service and delightful atmosphere makes the food taste better. Keep up the awesome work you all ! read more

I loooooove Chik-fil-a. Even since covid hit it has been just as heavenly as usual. I definitely recommend getting the app. The point system is great. Curbside is also awesome read more

Line is always huge for a reason! This Dothan location has great service and food as to be expected from a Chick-fil-a.

Great service! Awesome food. Organized during lunch hours which makes thing move swiftly!

What a pleasant experience! We caught this store on a night where they did a daddy daughter dinner and all the employees were extremely friends. Me and my friends weren't there for the promotional night but the owner/operator made us feel just as welcomed. One of the best and cleanest chick-fil-a i've been to! 5/5 read more

A family fave!! Perfect every single time!!! Fresh hot food with a smile!!! Very quick and orders are always correct!!

The nuggets used to be my favorite snack while driving when I was growing up! My daughter just got some nuggets and refuses to eat them bc she bit into one and it was black on the inside what did y'all change chick-fil-A?? read more

This location is incredibly hit or miss with the service. I have probably pulled away from this location about the same amount as I've eaten there. The line is always incredibly long. On several occasions in the morning, I have pulled in the drive thru with AMPLE amount of time to make it to work, and then ended up late for work. Their parking lot is very chaotic. This location is so inconsistent, I would recommend a different one. read more

This Chick-Fil-A is consistant with others I've visited. However, avoid it at all costs during lunch as the drive-thru line will reach out the parking lot, down the road into the highway. However, in their defense, they are very quick at doing the drive-thru! read more

Worst service I have ever had at a Chick-fil-a. But if you want a chicken sandwich with a side or condescension and a bad attitude then this is the place to go. read more

Great food, even better service. My only complaint is that the soda machine is behind the counter, so you jave to ask for refills.

Chick-fil-A is always my go-to place for a quick meal. They are clean and the people are polite. This evening the attendant let us know that they can do one "random act of kindness" each day and she selected us. How thoughtful! Will go back here and pay for many meals when I am in town. read more