gave me fried chicken on my salad instead of grilled and i have celiac so i couldn't eat it at all, they also forgot two orders or fries, and an order of grilled nuggets. The fries were also undercooked. honestly worst chick-fil-a experience ive ever had. would not recommend this location. ill be taking my orders to hamilton mill or lawrenceville. read more

The drive thru experience has improved here especially when using the app to skip the line. My sandwich was an avoid as ever and they have stabilized the size of the ice cream cone so it is consistent now. The experience and ambiance is much improved in the last few months. read more

Thad and Clen were both very kind and seemed eager to serve me. I'm very happy with the service I received, as well as the quality of the food. I will definitely come back! read more

Video Review: https://www.tiktok.com/t/ZPRoNqTDp/ value - 1.5/5 - $5 for a sandwich is wrong. The try to justify this with their points system, but that's only if you spend an insane amount of money with them. To give you the math. We spent $80.34 in total over 4 visits & if we were the highest tier from the beginning, we would have gotten around $6. 7.5% back is very good until you realize you have to spend almost $900 to get to that tier. And to rub salt in the wound that $6 only gets you one slightly advanced chicken sandwich. Other fast food places give much better app deals. McDonald's of course being the GOAT. taste - 3/5 - The food itself isn't that amazing, it's the sauce that carries everything. But it's definitely not bad food by any means. It's just above average to meh for the most part, for example, the ice cream cone does not taste like ice cream, it tastes only like milk every time I have it no matter which location I go to. freshness - 4/5 - Everything is mostly fresh. I would say 25% of the time something will be slightly wrong like fries/chicken are a bit dry or have no seasoning or the ice cream sundae is already half way liquid when we get it or the cups super sticky. how clean it tastes - 3.5/5 - It's very clean, nothing has a weird taste at all, you can tell most things are made in house, but certain items like the dairy ones. I don't know why but, my body is telling me this isn't SUPER clean like everything else, definitely feeling a bit processed there once it hits the gut. You will be spending: $$ - $20 or less per person to fill you up. The chickfila meals/combos do not fill me up as a short king. They get me through that time of the day when I'm hungry, but definitely not the whole day. Can't imagine how hungry I would be if I was an average height king. Wait time : 5 - 10 minutes for pick up 10 - 15 mins for in person, this place is almost always packed, but everything runs extremely efficient How often should you eat this? : Eat it once a week. Me and my toilet are fine. Everything from them is mostly clean. Very impressive considering its fast food & deep fried. personal score - 2/5. It is way too expensive for the food they are putting out. We're in a recession. If I am going to spend that much for so little, I'm going to pick up food at an actual restaurant that will cost a little more, but feed me for the entire day. objective score - 3.5/5. What carries Chickfila is their consistency in the right areas. Freshness, cleanliness, simplicity, customer service, & taste. What you order at one location will pretty much be the same across all chains no matter where you are in the US, and the sauces are diverse enough to match all their foods. They don't do anything particularly awful in terms of fast food, there are definitely much worse places in different categories. They are one of the best fast food chains in America, sounds impressive at first, but that's a low bar to clear. Quick overview: If you have the money & want clean, consistent & fresh fast food? This place is it, but for everyone else? Other fast food places places have much better deals for food that might taste better, but not taste as clean. It is what it is. I honestly recommend just going to a restaurant and picking up food, support local businesses! Would I eat here again? Just once more, because they gave us a free cookie. went to both lawrenceville & dacula locations For more reviews tiktok: bgeefoodreviews read more

See all

Food is like every other chick fill a, BUT SERVICE is literally the worse service I've ever gotten at a chick fill a before... they tend to say no a lot request compared to all the other ones I've ever been too. And it has happen more than one time. We don't really eat bread and it was still breakfast time... all we wanted to order was chicken nuggets for my kid (not the minis bc of the bread), and a salad for my husband, they told us if we wanted them we needed to wait until lunch time, usually at every other CFA I've been to we have to wait a little extra to get it (we don't mind it) but the fact that they wanted us to wait 30 min until lunch time started for something they already had was ridiculous, we know the salads are premade already and the minis are nuggets and we didn't want fries so why be so complicated about it? it would of have been a lot easier than making 20 minis ... my kid don't like the bread either read more

Chick-fil-A - All the bread that was tossed away - Fast Food Near Me - Dacula, Georgia

Boy I had a terrible experience at Chick fil A in Dacula. I usually come to this spot and it's terrific but ever since your employee Joy sucked the Joy outta me after she charged me 9 dollars for 2 drinks. Now I looked at it and asked "9 dollars for drinks?" she said yes and repeated the order which was my exact order. So you could imagine my disbelif when I paid 9 dollars and got a biscuit I didn't want oh and hashbrowns. Mind you this was NOT ordered OR repeated back to me. Whats makes it even worse is that Joy didn't ask if i wanted my recipt which I ALWAYS take. Now I am dissapointed with this experience and I hope it's better in the future but I have to get over this first. I hope action is taken upon. Thank you so much for your time in reading this. Have a blessed week. read more

My wife and son ate there this morning. Service was horrible atrocious and $22 for my wife and a 10-year-old to eat breakfast.. this is unfathomable how can you charge $22 for this junk chemical bomb food. I told them they are never allowed to eat there again. She happily agreed because the service was so bad and she said the food tasted like a foot.. do you actually know what's in this food they trying to act like they're all Christian, godly and serving healthy food, over 60 different ingredients in a chicken nugget or a chicken sandwich. 60 think about that. read more

Chick-fil-A - What's in your Chick-fil-A? - Fast Food Near Me - Dacula, Georgia

Chick-fil-a never disappoints with their service. If you eat in the dining room, someone always comes by to help collect trash or get you a refill. This location is busy, but efficient, clean, and courteous. read more

The manager Jonah is amazing I had a terribly great time at this Chick-fil-A. This tall short handed boy named Jonah came up to me and asked for a bite of my food. I was appalled he didn't ask sooner. I gladly gave him half of my food and we talked over politics and pools for half an hour m. When he left he gave me a terribly amazing big hug and I was left so happy. He even sauntered off in a provocative manner and I loved it! 10/10 would recommend to my gals. Chicken was cold though read more

Chick-fil-A - Jonah - Fast Food Near Me - Dacula, Georgia

As I sit in Drive thru for 15 min with the 50 other people and see three Mobil order people and a empty lane now I don't want to return. Stupid to kill off and back up a whole lane for three mobile orders. Going backwards Chick-fil-A. read more

Ordered my food online, and when I arrived, I opened the app and entered my table number. As I'm awaiting my order, the restaurant staff handed my food to a group of kids, as I'm watching them receive the order, I'm watching them handle my food and open the contents. The hilarious part was when the kids are yelling out,This is for table 17 and the order is for Keith. I mean, the kids that aren't even working age are getting this right, but the employees couldn't. Once he realized what the kids were yelling, he tried to hand my order after it passed through so many hands! Gross read more

Cashier stuck his finger inside my cup when making my drink. Barely any strawberries in my lemonade still after being made twice. Our food took 30 minutes and we had to ask for it plus my salad was made wrong a chicken patty instead of strips. Ghetttoooo dining room dirty bathrooms dirty ugghhhhh. Nobody said my pleasure read more

Chick-fil-A - Dirty Dining - Fast Food Near Me - Dacula, Georgia

Chick Fil A is a franchise that has been around for many years. It is a hit or miss type of fast-food chain with the quality and service can vary based on location and time. I have not had very many bad experiences with the franchise, but there are sometimes when I wish I had chosen a different restaurant to eat at. Nevertheless, it keeps most of its customers satisfied. It is a viable choice for dining due to its speed, quality, service, its family friendly environment, and flexibility with the menu items. When it comes to Chick-Fil-A, I have never had a problem with my order not coming out on time or with it being delayed due to a backup with orders. The minute I place my order, it takes a maximum of five minutes to bring my order out. Usually, the restaurants I have been to have enough employees to where it does not put them at a drop back when the lines begin to stack up. Although I never really order much from Chick Fil A due to me not having much of an appetite, whenever my family orders dinner, they still do not seem to struggle getting out the orders for my family of six. The food quality is not always the best here, but it has not been the worst. Most of the time, the chicken is usually fresh, and the fries are normally crispy. Other times, however, the food has been subpar, with the soups sometimes being a little too salty, or the chicken being lukewarm. Although this might be the case, it all depends on the location you stop by. Regardless, the taste of the food is usually kept the same due to the preparation that takes place before being served. Each time I have been to this Chick-Fil-A, the employees are always exceedingly kind and helpful, comparable to that of workers from Disney Land. When it comes to drive thru, you will never feel rushed, and the employees are always there to help when needed, whether it is an item that you need to change or an item you would like to add, they will never complain about it. The workers will usually ensure that your experience at Chick-Fil-A is top tier without hesitation. They, most of the time, will get your order correct if they have enough employees. I usually encounter good employees, but other customers may digress based off the day. The overall environment at this location is usually family friendly, with the atmosphere usually bringing in good vibes. I have never felt uncomfortable or out of place at the restaurant, and I have never seen angry in person customers. There is also an area where children can play around while they wait for their food, so they do not grow impatient because we all know how children get when they become restlessly hungry with nothing to do. The warming environment tends to put customers at ease, which gives all the more reason as to why a pleasant atmosphere is key to having a good restaurant. The menu has a plethora of options to choose from. The entrees are usually rated equally the same in taste, with the cobb salad being my personal favorite. They also bring in seasonal items so that way you do not get tired of ordering the same thing every time you are there. The menu items tend to come with a side of your choosing, along with you being able to adjust your entrees if there is something you do not like or are allergic to. All in all, Chick-Fil-A is a fast-food chain that has proven to keep their customers satisfied for years, not only through their excellent employees, but decent food quality as well. Their speed is great, along with their welcoming environment through the restaurant and tangible menu. Although the restaurant could use some improvements, nothing beats the franchise's overall ability to keep a smile on its customers' faces. read more

This has unfortunately become the worst Chick-fil-A in the state. There's a constant issue with quality and service. It's not uncommon to receive a semi raw chicken sandwhich. To top it off their recent changes are downright offensive. Welcome to bud light land, Chick-fil-A! read more

Wish I had read the reviews before heading to this location. The employees I interacted with in the drive through were nice and that brings the review up to 2 stars. Ordered a small Mac and Cheese and the container was 3/4 empty. Of course, didn't know until I was home with my family ready to eat. Disappointed. This isn't the CFA standard of care I'm used to receiving. read more

Chick-fil-A - 3/4 empty macaroni and cheese, just the way it came. - Fast Food Near Me - Dacula, Georgia

Went through the drive thru today to pick up food for my husband. The girl who took my order in, Madison, seemed like she was in a bad mood and didn't even make eye contact with me. She wasn't even paying attention and actually hit my rear view Morrow with her iPad said sorry and walked away. Then when I got to the window to pick up my food she put in the wrong size for the drink so I had to pay the difference for the drink at the window which is fine but didn't need to be done if she would have just paid attention to me in the beginning. Customer service at this location just keeps going down. read more

This is my least favorite CFA location. The staff who seem to be teenagers have sour looks on their face, grumble out their greetings, arent friendly, arent knowledgeable and the food sucks. I asked a question about something on the app and the girl said she didnt know and I had to google it to get my answer. She didnt ever bother to ask one of her colleagues. The hashbrowns have always been soggy and the sandwiches off. It would make sense if the food was good because then i would deal with the shitty attitude and just eat my food but it's not worth it! read more

Came after picking up a Ukrainian refugee from the airport as she was hungry after a long day of travel. Her first restaurant experience in the U.S. HAD to be Chick-fil-a and they did not disappoint. Taylor (ops manager) noticed the broken English and we told her about our new friend we were sponsoring as a refugee and she was thrilled to help us by offering her first meal for free. Needless to say Maria (our guest) loved the experience and we have been back since at her request so she can try different things on the menu. Thanks for making someone who has suffered so much feel welcome in the US. read more

We go to the Dacula Chick-fil-A all the time! If it was a public company I'd definitely have stock. My son probably sweats Chick-fil-A. I sometimes wish we didn't pass by it so often because the meal prices have gotten expensive. It's hard to say no to the thought of delicious chicken, much less say no to my son, but sometimes it's a must so we don't break the bank. The service has always been top notch like most Chick-fil-As. This particular Chick-fil-A's parking lot can be tough to get in out of but we're used to it at this point. I wouldn't be surprised if my son asked for Chick-fil-A tonight. Maybe I can convince him to go to Berens Custard in Grayson for dessert! read more

This was overall the worst Chick fil a I have been to. I would never recommend this place because of its horrible service and they are careless of their customers. We got grilled chicken, fries, a kale crunch salad, and a milkshake but they gave us fried chicken and nothing else except for a milkshake. The atmosphere and chick fil a was placed in a good stop but was horrible. If I could rate this 0 stars I would . read more

They get our order wrong every time. I guess they are use to it since they suggest checking the bag before you leave. Tonight I checked the bag and once again no salad dressing for the salad. I get home and the salad which was ordered for our son with allergies had a sticker on the top that said no cheese but opens it up and there was cheese under the chicken. Definitely one of the worst chick-fil-a around. read more

Chick-fil-A - ows a hand picking up a salad from a plastic container - Fast Food Near Me - Dacula, Georgia

This is a very nice Chick-fil-A. We rarely eat fast food, but like that they do have many healthier options for the kids and adults. The bathrooms here are clean and the place is well maintained. Parking can sometimes be a nightmare, as it seems a bunch of the locals come here after high school football games. As a bonus: This location has a indoor playground for toddlers in the front. The management here is good. Every so often they do make mistakes, such as forgetting items we ordered, but when I bring it to the manager's attention they do quickly fix it. Though they do seem to do this every 2-3rd visit we make here. Maybe due to the young staff??? Other than that. This is a good location. Review #366] (12th Review of 2016) read more

Chick-fil-A keep playing me . I'm done Pandemic has really affected Chick-fil-A's service , quality and appearance. I'm over it . The new design of the fries cup was made on purpose so they can not put as much fries in it . Smh just sad . read more

Chick-fil-A - Medium fries ? - Fast Food Near Me - Dacula, Georgia

The food is good and the employees are nice but they almost always get my order wrong or leave something out at the location I go to.

Extremely busy location. The team working here are happy and attentive. Love this Chick-fil-A!!!

ALWAYS something wrong with my order. They have forgotten a whole sandwich to one of my orders once. Forgot to add cheese to my deluxe sandwich. And today forgot to add bacon to my biscuit. Which I paid extra for. This location really sucks. read more

They get my order wrong every time......repeat every time. This is not Pandemic related, it's systemic with this location

This Chic Fila is the worst one I've ever been to. They mess up my order every single time I come here. And I have to go back. It's so annoying and they are extremely disorganized. The management here is not sympathetic when their staff messes up. Overall, this location is a terrible operation. read more

This CFA continues to disappoint. I stopped coming here months ago due to the inconsistency in their food quality and customer service. Well, today I decided to give them another chance due to its proximity of an appointment that I had. I pull into a spot for curbside and pull up the app only to find out that service is drive-thru only. So I place my mobile order and wait almost 10-minutes in the line. When I received my food, I did not have all that was ordered. I had to ask for the items. Unfortunately, the grilled nuggets that I ordered for my salad were cold by the time that I was able to eat my food. In addition, my fries were undercooked and tasted like they were cooked in old peanut oil. What a waste of my time on a meal that I couldn't even enjoy. read more

Moved to the area beginning of the year and this is our new neighborhood Chick-Fil-A. By far the worst location I've been to. Almost every single time I go here my order is wrong. The sticker on the bag will be correct but the people in the window handing out the food get it wrong. Sauces are incorrect or missing. Mentioned to the manager before but it's the same mess every time. read more

Well... I got my sandwich, but it was missing the top bun. My wife and I have been to this location many times, and only about half of the time is our order correct or compete. It's disappointing because we both love Chick-fil-A and don't ever have this problem at other locations. I wish there was more consistency at this location. read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe Meal - Fast Food Near Me - Dacula, Georgia

Just waited 10 minutes for coffee in food line. They must be short of workers. Going back to Dunkin. Those folks know how to process a drive thru line! read more

Two twelve count nuggets looked pathetic, the picture attached below is what i Waac given that actually counted as my nuggets. Also my moms chargrilled sandwich had a hair in it. The fries were half filled in one of them. I know y'all get busy but this is ridiculous. read more

See all

What a horrible experience at this Chick-Fil-A tonight. I ordered a chicken wrap combo for dinner, drove home to enjoy and my first bite was horrible. The wrap did not have any chicken... they took my whole $9 and kept the chicken }:-(. I called and would you believe they offered me a coupon for a salad... I was disappointed I guess they really want me to have a salad (lettuce and tortilla) }:-( The manager had no regard for my situation never even came out to address my concern after I wasted my time driving back to get my money refunded. This was a really bad experience and they deserve this low rating. read more

Chick-fil-A - Chicken wrap WITHOUT chicken - Fast Food Near Me - Dacula, Georgia

See all

There is a closer location but I go out of the way and come to this one. Why?!? Traffic flows smoothly, service is excellent, food is fresh and hot and the cleanliness is high standard. I've only had one issue out of this location. I ordered an ice cream in a cup and they prepared it in a cone. When I brought it up, the cashier asked if I wanted them to just flip it over into a regular cup. Ummm ... No! Lol. I want the ice cream in a cup with a top. However, it wasn't a big enough deal for me to discontinue visiting. I laughed about it afterward. Hats off to the owner/operator of this location. It seems to be run and organized well. I tend to always go to the drive thru because I'm normally trying to rest in between going back to work. The flow most days is seamless. However, I definitely want to try to mobile ordering. If you haven't downloaded the app, do so. I let them scan every time I order and you earn points toward a treat. *insert smile* by the way... Treats always work for me... I love to eat. . Even though Chick-fil-A is normally a little more expensive than other places... It is worth it to me. I could eat this 5 times a week. Seriously... read more

Such a bad experience on multiple occasions at this location. Staff is incredibly young so it feels like they're scrambled. First bad experience was receiving extra burnt chicken nuggets that tasted so oily and very stale/hard to bite. Following bad experience was picking up an online order I put in. Checked in as I was pulling in and it took them 23 minutes to bring it out! They noted it had been delivered when it had not and I had to get off to ask. Longest wait! Not worth ordering ahead at this location, drive thru was significantly faster. We love chick fil a, but I will definitely stir clear from coming to this location until staff and management improve. read more

Musty dusty crusty dirty burnt grilled nuggets, asked for a fresh order, probably reheated.

Have you heard of the Chick-fil-A "FIRST 100"??? Neither had I until the opening of this brand new Dacula location. Today is the official first day of business and there have been people camped out here since yesterday. A field of tents cover the parking lot along with people playing card games, bean bag toss and nearly any outdoor game you could thing of. I mean these folks were dedicated to being part of the opening. Why you ask? Because the first 100 customers on opening day receive 1 free meal each week for an entire year (52 meals total)!!! Not to mention Chick-fil-A feeds them throughout the day and offers a free coffee station. Although I'm much less enthusiastic than these folks, if you are a business opening your doors in Dacula... you can count on me to be there!!! It was not a madhouse like I expected and I took full advantage of the opportunity to say I've been a customer since day one. They did an amazing job keeping the lines moving both inside and in the drive-thru. You would have never guessed it was the first few hours of the first day of business. The Owner/Operator was there, along with the founder of Chick-fil-A (Truett Cathy)'s grandson. I watched as one employee helped a mom struggling with two small kids get seated while another took her order from their table. Another employee brought her a high chair and her change while yet another brought her food directly to the table. I don't know If I have EVER seen that in ANY FAST FOOD restaurant before! They walked elderly couples to their table while carrying their tray, refilled drinks and even passed out souvenir mugs that said 'Grand Opening Celebration'. Chick-fil-A, seriously, you are all that and a bag of chips dipped in your awesome Polynesian sauce!!! I could truly eat here seven times a day, and I don't mind at all that you honor God by closing on Sunday's. I'm so happy you are here and wish you much success!!! read more

See all

This has to be one of the worst cfa I've been too. They always give me the wrong meal and they never fill up the fry containers. I even ordered a large fry to see if they give you more fries but they don't. They are super stingy at this location. I've also ordered their breakfast burritos and they are super greasy and the tortilla taste so stale. SHAME ON YOU DACULA CHICK FIL A. read more

All the people that are reviewing this restaurant. Did they tell you can't return to this restaurant. Because me and my mom told us we can't come back because of they told us that we order our order orders wrong and they blame it on us. And they always say there is a issue when we come back because we always order our orders wrong. But in reality it's not really us. We always come to this restaurant every Saturday for breakfast and we always order our usual and when we're abt to eat they always get our order wrong. We always came here since we moved to our house since 2020 and today January 16 2023 they told us we can't come back anymore because we always have a issue with our orders and blame it on us. And the manager is really disrespectful and racist read more