You almost don't even have to think about it because almost every Chick-fil-A delivers Five Star Service. The staff is always friendly. I ordered my usual grilled chicken wrap with avacoda dressing for my dipping sauce. I always enjoy my Chick-fil-A visits. read more

If you haven't heard of Chick-fil-A, you might be living under a rock. It's one of the most popular fast-food chains in the United States, known for keeping its menu consistent across locations. This particular Chick-fil-A is no different--nothing that makes it stand out in an extraordinary way, but nothing terrible either. The main downside here is the wait times and the occasional order mix-up, especially with pickup orders. A couple of times, my order was wrong, but to their credit, they made it right by issuing app credits or replacements. On the positive side, the restaurant is spotless, the staff is friendly, and even the owner is approachable and kind if you ever get the chance to meet him. For those on keto or with dietary restrictions, Chick-fil-A actually does a good job providing options--grilled nuggets are a solid choice, and many sandwiches can be ordered as lettuce wraps. At the end of the day, Chick-fil-A food is delicious, and if you haven't tried it yet, you really should. Just be prepared for a possible wait and the rare mix-up on pickup orders. read more

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The ladies in the drive thru absolutely made my morning! We stopped for something to eat on our ride to Myrtle Beach. They sung happy birthday to me and their energy is absolutely unmatched I really appreciated that along with my strawberry hibiscus lemonade read more

Chick-fil-A - Strawberry hibiscus lemonade - Fast Food Near Me - Covington, Georgia

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I absolutely hate this location. It's so hit or miss with the service. On two separate occasions my order was wrong and the kids working in the drive thru were rude. It's chick fil a so the food is good enough. But, the Kale crunch salad is always drowned in dressing. I guess they feel I need to eat more fried food because even when requesting grilled chicken I'm given fried EVERY TIME. I understand kids/teenagers are usually working here but goodness train them to be a little pleasant and how to actively listen. Save the sass and attitude for McDonald's read more

This is legit the slowest chick fil a. Be prepared to wait 40 plus minutes for your food. There's no one standing outside like every other chick fil a. The food at this location is a hit or miss. read more

The dining Inn customer experience here is horrible. I should've expected that when I walked in here at 8:30 PM and no one was inside except for two tables. The tables inside the establishment was filthy. The restrooms garbage can was filled. There were no paper towels inside of the men's restroom so I unfortunately had to use my coat in order to open the door and use napkins from the dining room area the bone on my sandwich was un toasted with extra butter on an untoasted bun. You can imagine what that experience was like when I asked for a refund the manager on duty just handed the young lady the card to swipe the refund, but didn't even bother to ask me what was wrong with my meal or if there was anything he could do to replace it don't come to this location within two hours close to close and expect exceptional customer experience if I were you and I were in the area I would recommend you go to the location off of 138 read more

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Market was rubbish. Mostly white rib pieces .Top left are barely good pieces, I gave up after I saw the brown rotten pieces read more

Chick-fil-A - Market salad - Fast Food Near Me - Covington, Georgia

Sucks to see this chick fil a has bad reviews, but now I see why. YALL SHOULD DO BETTER, I've been to plenty of chick fil a and got Crispy fries, and I found it funny that y'all are the only one that can't serve their patrons what they want, and was told y'all don't do crispy fries, when all it took was a to be cooked a little longer, but I guess y'all do don't HOT fries either because my food was cold asf, and then i know this were not fresh fries because all I had was crumbs. VERY DISAPPOINTED!!! read more

Chick-fil-A - ows a person holding a box of fries - Fast Food Near Me - Covington, Georgia

The quality of the food being produced! My husband shouldn't have to go back inside to get a drive thru order replaced. The Chick-fil-A chicken sandwich wS burnt to a crispy black! read more

I came to chic fil la 2 weeks ago and asked for honey butter on the side & i recieved it. I came again this morning and asked for honey butter on the side & was told they dont do it anymore unless I purchase mini bites. They we're being extremely rude because we were not told til after we got our food about the honey butter. I feel as they couldve came in a nicer manner & i will not be coming back. One was indian with a bun, another lady was a manager with a black mask with brown braids. The lightskin lady was the nicest one. White lady name Tabitha inserted herself in the conversation when we were already discussing it with two of the workers. read more

Since adding the mobile lane, it has been so much easier to get my order. My meal has always been good and consistent. Friendly servers when I place and pick up my orders. read more

Y'all give these folks a few weeks before they get to the chickyla standard. Super slow. Lots of new folks who don't know what they are doing or cannot stay focused enough to properly fulfill and order. Be sure to check your bag every time as you cannot trust them to get the order correct. Food is about the same standard, I guess they got cooks who know what they are doing. Again, give them some time and hopefully they will figure out how to uphold Chick-fil-A's expectations. read more

Great to see this restaurant being added to the roster of the Salem Rd/Browns Bridge Rd area!!! Great service as always and with the app, you don't even have to wait. Chik-fil-a just might know what they are doing. read more

Chick-fil-A - Outside the spot - Fast Food Near Me - Covington, Georgia

The food is alright. But this girl didn't read my order to me and put the wrong thing. Then I come back for this same employee to put her stuff on my car and be unprofessional . She even had her phone out. I loved coming here for the service but not anymore. You need to have better expectations for employees. read more

Chick-fil-A - Fast Food Near Me - Covington, Georgia

I think this is a solid CFA, 4.5 stars. The food is great, almost always great service. They give lots of sauces, and are fast. The only reason I take a half star off is because I'm used to excellent service at CFA, they could bump it up a notch (sometimes drive through are very disengaged and don't want to go above and beyond). But still, it's hands down best in this area for food and service! read more

Good food and always get through the line fast. But I have missed some sauces from my order.

This location gives chick fil a, a bad name. No matter how you request your food to be made they do the exact opposite. Horrible customer service. They won't answer the phone or call you back. I've requested fresh food numerous times on to ask at the window AGAIN and the manager at breakfast on 12/7/23 assured it was made fresh only to have stale cold food. I have called and left multiple messages and no one has even bothered to return the call. read more

Love everything on the menu. Their soup is great in the winter, but I'm still a fan of the #1 (extra pickles, of course.) Love the service, the smiles, the food. I think I will go get some right now. read more

Chick Fil a never really disappoints. This one was much needed in this area. We frequent this one probably a minimum of 2x a week and for the most part it is always good and service is good. read more

Be careful folks, at least one of these employees are not practicing safety measures. I know a cashier who refuses to wear a mask or regularly wash his hands. Believes God will protect him (he boasts online of "ministering" to his customers and co workers) Don't get sick. Be safe. Protect yourselves. This teen works at multiple Covington GA stores, consider this a PSA and dont get sick because of some careless teenager! read more

I mobile order from thE Salem Bridge CFA at least once a week, frequently more than once. My husband loves to have CFA every Friday. For the most part the people assigned to the drive thru ordering process are indifferent to the customers and slow taking the order. Every once in a while you get someone who is good at their job and friendly. Unfortunately this is the closest CFA to our house. My husband only eats one thing at CFA, 8 pc nuggets with bbq sauce and a large vanilla shake. Since the onset of COVID-19 they have changed to a single sized shake, small. For the past several visits they did not provide any bbq sauce even though it was requested each time. I know young people dont always pay attention to the details, but this is getting beyond ridiculous. read more

Since the remodel and relocation, it's soooo fast even with 50+ cars in line!! Not to mention great service.

Never have I had a bad experience here. Despite long lines, service moves quickly and my order is always correct.

Chick Fil A typically has a high standard of service and that's why most people enjoy dining there. This location is relatively new, so maybe they're working the kinks out still, but is not up to par with most other Chick Fil A restaurants. I ordered food here on 1/2/20 and my sandwich was room temperature at best...disappointing to say the least. I hope they can get together.... read more

This Chick-fil-A is now the worst ,all of a sudden they say they can't make food well done due to "COVID-19 " which is being blamed for everyone's mistakes now right? My food always taste warmed up and not done.Fast Service but not good food I really thought chick fil a just changed to a bad recipe looks like just this one. read more

I am extremely disappointed. This was my all time favorite location but they have gone downhill. Maybe because some of the crew has graduated and moved on. I'm not sure. But tonight was truly disappointing. After waiting in the drive thru line for 25 minutes, my girls and I finally get close to the window and to our irresistible Peach Milkshakes only to witness the crew member at the window hand our shakes to the car in front of us without even looking at the name and vehicle type on the attached receipt. The car in front of passed the shakes around their vehicle before passing them back out the window to let the young man know that they were the wrong kind. The young man then looked back at my truck and then proceeded to hand them back to the crew members in the window. The car in front of me was given the correct shakes and then pulled off. I pulled up and before the young man could pass me the shakes that had been passed back by the car in front of me I advised him that I saw the mix up and will not accept those shakes and requested that they be remade. He advised the crew members that were inside and 3 of them asked "WHY?!" He explained to them what happened and initially he was told to pull me up and they'd bring them out to me at the front of the store. But then they changed their minds and said that they were out of ice cream and would refund me. And this is all while I'm watching them make more milkshakes for some other orders for the 12 cars that were behind me. Completely unacceptable and disappointing. And I'm still waiting on my refund to be returned to my debit card. read more

This is the slowest Chic-fil-a I've ever been to. They suck. The food is not always hot. Count your days.

Fast & friendly. I don't eat fast food often but, Chick Fil A is an exception. So, it's super convenient having one on this side of the county. read more

I order an order via Postmates. When I got the order bagged by this chick-fil-a. It was completely wrong. I called the location and the manager told me he would make it and personally deliver it for me. I was ready to write an AMAZING review about how they fixed it. However... when he came and brought it to us... it was STILL wrong. And, it was correct on the receipt, so it was a making/bagging issue. read more

I didn't think it was possible to have a bad experience at Chick Fil A, but apparently, it is. I have been to this location 3 times since it opened. And literally EVERY time I've had the worst experience in the drive thru. We were so excited to see a chick fil a open on our side of the county, and have been gravely disappointed with the staff at this one. read more

Drive through process is very inefficient and slow. There is not enough staff managing the process. Customer service in the drive thru window is a C. Definitely has a lot of work to do as it relates to customer service. read more

This place is always busy, but the reason for that is great food and service! The employees are always courteous and absolutely wonderful!

I've been to this chic fil a at least 5 times and was only satisfied once. We were just praising Cfa in our Sunday school class on Sunday, then visited on a Monday and was disappointed. The condiments were missing, the chips were missing from the tortilla soup, and to top it off, no one says"my pleasure". Not even the Managers. If they don't rectify this now, it will be too late. read more