I tell you truth that one of your employee stole my credit card numbers and attempted order 6 stores that I didn't order that. You need have more protect. Next time I use cash than credit card. Your serving is wonderful. But not stole people's credit cards. That's not nice. Best use cash than credit card. read more

After a sweaty gym session, it was time for my boyfriend and I to refuel. Our typical chicken and white rice post-workout meal would have sufficed. However, we followed our craving and headed to Chick-fil-A to satisfy our arm pump that Saturday afternoon. The line was minimal and we chose to dine in. We placed our order, I swiped my credit card and we headed to our table. This is when what we had hoped to be an experience full of "our pleasure" turned into dissatisfaction. We sat down just as our food arrived. The young female employee sat down our tray without a word or gesture. She grabbed the sauce container we placed on the table, proceeded to dump the sauce packets onto our food and walk away. Bizarre? I then realized my iced coffee was missing. My boyfriend went up to ask and to also get his buffalo sauce, as he was brought the wrong packet. The same young woman grabs a sauce, forces it into his hand and walks away. At this point, it has been nearly 15 minutes and we are extremely disappointed with the lack of service. We decided to speak to the manager and I wanted to get a copy of my receipt to document the experience. The substitute manager could not find our order in the system and offered to cover our cost and remake our entire order. After a total 30 minutes, we finally had our complete order and left the restaurant. The only "our pleasure" came from the substitute manager after David mentioned how Chick-fil-A is setting standards in the country with "our pleasure". I do not know about you but to me, that is not the example for pleasant customer experiences. I have never had an issue at another Chick-fil-A location and hope this one can improve its local culture and customer care. read more

Not sure what happened to the clean, friendly service at the Sancus location, but this evening it was non existant. Too many teenagers standing at the counter doing nothing after dinner rush. Leaking garbage bag dragged through the restaraunt leaving a gross, wet trail that the kids slipped and fell in. Manager on duty didn't seem to care when notified. Oh. Sorry. Wet wipes, ketchup, and place mats hidden behind the counter (to lower store cost, Im sure), but staff acted like it would come out of their paycheck if they gave some to you. Tables not cleaned until an older lady started her shift, then things started to get done. A/C cut out and it was hot and muggy inside, kids were too hot in play area. Would not recommend this location. read more

I love chick-fil-a however, this location seems to be inconsistent with service and food quality. I always have a great experience in the morning/afternoon, even during the busy lunch rush. The team always does a great job keeping the line orderly and moving. The evening is another story. I have had multiple encounters with rude, unprofessional employees, only received 1/2 a bun on my chicken sandwich before, and the past 3 times I ordered the chicken soup it tastes as though it is watered down or spoiled. I only have the soup issue at this location which is strange, so not sure what is going on there! read more

someone who visits chick fil a almost daily, i never have had an issue. i spend close to $300 a month just here and will continue to come. 10/10 recommend. read more

I used to be a Development Coach (Is an equivalent to a Director so I know what to look out for) for Chick-fil-A in Chicago for almost a year and after I stopped working for Chick-fil-A I hated eating it. This Chick-fil-A reminded me today why I hate eating at Chick-fil-A's. Please make sure your staff is using their timers and putting out the freshest food even when it's slow, I got two Chick-fil-A sands and a large fry not only were the filets not freshly fried but the buns were starting to become soggy which means they've been sitting in your shoots for a little longer than they needed to; & the fries have surpassed their 2 min timer, please make sure your fries are coming out in half batches every 5 mins. Your wasting process might be different from what I was taught but I was taught to fry small batches of fries and chicken every few mins to make sure the food doesn't taste like it's been sitting for 20 minutes. read more

Ran out of sandwiches. Not telling customers as they order. Waiting 20 minutes for sandwich. Don't come today! Didnt offer refund or substitution read more

Thank you to your employee named Ruth. I ordered a large mini biscuit tray early this morning and when I arrived at your restaurant I was greeted pleasantly by Ruth, she was professional, kind, and waited on me with a smile. I was very grateful to be greeted and taken care of as a customer by such a pleasant person. read more

This is the worst Chick Fil A I've ever been to. This location is near work, on the way home, and the only one in the area. The manager has a nasty attitude and is rude to her customers (including old people) and to her employees. She makes her workers visibly nervous. This is the only Chick Fil A where the associates never say, "My pleasure" after I thank them for my order. They never ask what kind of sauce I want. They never ask if if I want whipped cream and a cherry on milkshakes, so there is never whipped cream or a cherry. I never receive straws and napkins for drive-thru orders. When I've ordered inside, the atmosphere is chaotic. I won't return. read more

Past several visits, orders have been completely wrong despite the receipt saying the proper order. Service is fast and employees are kind but the fast service seems to be causing the problems read more

Never had a bad experience at a Chick-fil-a before today. Service took extremely long (over 20 minutes) and the workers were surprisingly terse and unapologetic. Very disappointing. read more

This was the first time visit to any Chick-fil-A so I really wouldn't know how to compare it to other Chick Fil A's with that being said my wife and I both both first-timers found that the chicken was good fresh my fries although being very unique in shape was kind of like the Wendys been sitting there a little too long but they were still good just a little chewy. The place was clean organized staff was very friendly and they were very busy read more

I don't come here often because politics, but I wanted a spicy chicken sandwich dammit. Fries were somewhat underdone. Breading on the spicy chicken was kinda soggy and it tasted a little like ignorance, still better than Wendy's though. read more

Normally I love Chick-fil-A, but this location I visited on a Saturday morning at 8:30 AM & went through the drive-through with my family and ordered three small coffees and three meals. They asked me to pull up because they were out of coffee, it took a good 10 minutes to get all of our items and pull away. Who runs out of coffee at 8:30 AM on a Saturday morning? All would have been made better if the manager would have brought the coffee out with an apology but instead they sent a very young employee out. read more

Love,Love,Love the Cobb Salad so good always great taste and of course the great customer service....Oh there frosted coffee so good... Teresa Ellis read more

We came for a quick lunch on Saturday, and at 1130 the place was packed. However, there were so many people working that we walked up to the counter immediately. Our order was taken and we were given a cup with the sauces that we requested. We sat down, and within a minute or two, an employee brought out our food. The food was fresh and good for a fast food restaurant. I had the spicy chicken sandwich. I was served hot, but it was not at all spicy. Although, I would still order it over the regular chicken sandwich. The employees were friendly and efficient. Just remember to ask for ketchup when you order because they don't leave any out. read more

Peanut oil everywhere. Unfortunate for the 8% of the population that suffers from nut allergies. And closed on Sundays for religious reasons. Silly. read more

Always very friendly staff and fresh food. I'm happy to see an older adult as a store manager, teaching the crew good customer service skills. Just wish we could clone their customer service to every other fast food chain in America! McDonald's, Burger King...y'all can learn a thing or two from Chik-fil-A! read more

I was so sad to watch an entire family turned away at the counter at 9:45 pm on a Saturday evening. They had probably rushed to get in before 10 pm- closing time. She manages and workers change the hours of an established restaurant simply get out earlier, they break all the rules of respect and service. Raise your standard- you're reputation means more than this! read more

Good food! What made it worth it was the staff. They are the nicest fast food employees you will ever talk to. I will be coming back.

Five star family environment. Recommend to everyone! Peach shakes are outstanding!

So first. My girlfriend is an RN and we go on a day that RNs are supposed to get a free sandwich. They say that this location isn't participating. Minor inconvenience. Then they maker her sandwich incorrectly and we have to go back and have them correct it. Couple that with the fact the old woman working here looked me up and down and gave me a dirty look and I just can't recommend this location. I feel sorry for the one girl who was working hard and was a great employee. read more

I have never had a bad experience here. Food is always delicious and the customer service is EXCELLENT. I could drink the sweet tea or tangy lemonade all day....sweet heaven! Try the breakfast if you haven't. read more

Probably the only fast food I would ever rank all 5 stars. Always friendly and willing to assist here. The food is always great and consistent. I am addicted to their Asian salad and honey sesame dressing. Unsweet tea is the best. read more

I am a HUGE fan of corporate Chick-fil-a. I grew up in Georgia and not only love the food but believe in their mission. This particular location can't seem to get it together. Every time I come here, I usually have a long wait, they are out of an item or my service is "off". I've never seen the GM either--which could be part of the problem. read more

These people are sent from heaven. They greet you with their halos every morning and serve you the Lord's chicken with extra honey if you ask. 5 stars. read more

The food was good but I'm giving only 3 stars because we ordered 5 sandwiches and 4 large fries and when we got home, it turns out we only got 2 fries. Too late to go back and complain. Wish they would have checked the order before giving it to the customer. Not happy. read more

DOES YOUR PHONE NOT WORK??! Busy signal for 15 calls in a row! Can't order online either

Love this place, the prices are very reasonable. And the customer services are spectacular

Chick fila breakfast is the best! My usual is spicy chicken egg and cheese biscuit. It's a good sized piece of deep fried chicken, buffaloed, hot pepper cheese and the best homemade tasting biscuit I've ever gotten from fast food. Potatoes are flat tayer tots in a cute little box. Check the breakfast out. Great drive thru breakfast read more

If you are looming for a quick drive through meal, do yourself a favor and avoid this location at all cost. Prime times are intolerable but decided to chance it at 3pm. Still a line and the parking lot logistics are a joke. They've tried to jury rig a fix but, if you have a bigger vehicle, forget about it. Fortunately, there are many other options in this area that are set up better to handle drive through traffic. read more

Nice service and very tasty chicken. I've had the chicken sandwich and chicken biscuit before. Both were great. Also the ice cream is tasty! read more

Chick-fil-A - Chicken biscuit - Fast Food Near Me - Columbus, Ohio

The food at this location is always good tasting and cooked right. The staff and the service is poor. I darker haired gentleman waited on me at the drive through, he had a blank emotionless stare on his face. I handed him my card and asked if he could give me a pack of mayo with my sandwich. He grunted as if he understood my request. After I drive away and got my sandwich out of the bag, no mayo. That's just poor customer service to acknowledge a request and ignore it. Of course the line was to long to go back. read more

Good place to come for fast food. Friendly service but this place is always packed. The drive through is worse - 20 min wait minimum at lunch. read more

So good! Great food and service. Workers are all very friendly! Fun families eating here also.

They took great care of us. Good to know you can travel and still get the quality food that you are use to in your home area!

it's Chick-fil-a, its the greatest chcken sandwich known to man....of course it get 5 stars!!!

Once again the polaris on sancus blvd. location fails to get anything right. This time there was a bone in the chicken biscuit. They will never make you fresh hot hash browns in the morning unless you go inside. Then they still give you the warmer soggy ones. GO to GROVECITY stringtown location they are great every day. read more

I love love love chick fil a, it's literally the best place to get fast food fried chicken. They have a great menu, you don't just have to get plain boring chicken fingers. The chicken is delious and so is their co-star the fries. The fries are cooked to perfection and all the food tastes good every single time i go. The only thing that is bad is that they sometimes get really busy so there are lines sometimes, but they actually move you through pretty fast, the drive through can get a little hectic, but they do pretty good. They have never messed up my order no matter the busyness. Love Love Love this place and I think that if you want fast food chicken you NEED to go here. read more

I am a regular customer and have never once had a bad experience. The employees are kind and the food is always hot. They even let me, a grown adult, order a kids meal because I can't eat a whole meal myself. Hands off to this staff and management. read more