Have certainly visited several Chick-fil-A's before selecting this location as a favorite. Busy or not, the service is the same. Each cashier is always smiling and happy to serve. I have enjoyed breakfast; the minis with hash browns are a favorite. There are times when I have also enjoyed the breakfast bowl and a biscuit with honey. I have enjoyed lunch; the spicy chicken sandwich, with waffle fries and a frosted lemonade is always a win for me. Of course, I have tried their new menu items and have been impressed. Leftover grilled chicken nuggets are great cut up on a salad. The seasonal tortilla soup is comforting and the baked macaroni and cheese reminds me of home without the clean up. As I type this I am craving a warm buttered biscuit with a drizzle of honey. read more

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I really was debating whether I should write this review or not. I work in the downtown area so ordering for pick up is really convenient for me to do. Today my order was all incorrect, and I didn't notice until I got back to work, sat on my seat and opened up the bag with the food. Not only was my food all incorrect, I was given water instead of a medium sprite. I could not walk back to the restaurant to get my food re done because my lunch time is not that long. FYI, please check your food before you leave this location. read more

This was honestly just sad. My sandwich came out cold like it had been sitting in the back for a while, the service was painfully slow, and the chicken biscuit? No flavor whatsoever. I've had more seasoning on a saltine cracker. And for something that cost that much, I left still hungry. Chick-fil-A, do better than this. read more

Hands down the worst chick-fil-a I've ever been to. I was told I can't use the bathroom to wash my hands because I didn't go to the bathroom within five minutes of ordering my food. Terrible management. read more

It can get crowded at times but the staff is efficient and friendly. I've always had the same consistently high standard Chick-fil-A food that I'm accustomed to. Very convenient location. read more

On my birthday, I visited this Chick-fil-A location that sits just within steps of Chicago's iconic Chicago Theater, and the Medieval Torture Museum which I had just visited for a tour. I vowed that during my next visit to a Chick-fil-A location that I would order one of their salads. However, once I made my way up to the counter to order a salad, that all changed, tehehe. Once I saw Mac & Cheese on the menu, I totally disregarded any thoughts of ordering a salad. I ended up ordering a Mac & Cheese, and Waffle Potato Fries w/ a Fanta Orange. After ordering, the employee gave me a 'Be our guest' gift card which featured a choice of one out of four free redeemable breakfast items that can be redeemed at any Chick-fil-A location. My order was completed within a reasonable timeframe, as I literally pulled out extra napkins from the dispenser. Since I had no other plans at the time, I dined in and absolutely enjoyed the view from the window. Lake & State is one of my favorite parts of downtown Chicago because it brings back many memories of my past visits to the city as a tourist; and memories while taking college classes at Harold Washington College which sits diagonal of this Chick-fil-A. As for my order, the outside portion of the Mac & Cheese was burnt, however, its taste made up for its appearance. And of course, the Waffle Potato Fries did not disappoint as I knew they would not. As for returning you bet I will, if in the downtown Chicago area and I get just the slightest craving for some of those Waffle Potato Fries that Chick-fil-A is known for. Atmosphere: 5 | Service: 5 | Food: 3 1/2 Recommendations: Waffle Potato Fries, Mac & Cheese, Greek Yogurt Parfait, Kale Crunch Side, or Side Salad. ~ Smile. It looks good on you. ~ Thomas G read more

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I may be solo with this hot take, but. .. Chick-fil-A is overrated. While I do enjoy the chicken biscuit, I firmly believe chicken sandwiches should be crispy. It's certainly not a bad sandwich. In fact, nothing at Chick-fil-A is bad. I just don't think anything is particularly good either (aside from their vanilla shakes). Yes, their quality is above average and that's reflected in the prices. ..I don't mind paying more for better ingredients. In the world of fast food restaurants Chick-fil-A is a worthy contender. I just don't get the hype. .. kinda like the craze people have for In-N-Out Burger. read more

Located on Lake and Michigan, this fast food joint normally functions quickly and i am in and out. My order is not always right but I understand that they are hiring inexperienced staff members. I was not happy because the inexperienced manager did not have good customer service skills. I should have asked for his manager. So I made my order and AFTER paying, he mentioned my order would be 20 minutes late. I asked to talk to a manager and he said that he was. I asked why 20 minutes and asked for a refund in cash because I had gift card. After he asked someone in back, he said that the card would be refunded but I wanted cash because I didnt want to come back if it didn't work. It appeared to work but now I have to take the trouble of checking later. Monday blues. read more

Chick-fil-A - Exterior - Fast Food Near Me - Chicago, Illinois

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I purchased a3 piece chicken strip snack and fries. They were both COLD. I will never return to this restaurant. It's overpriced and the food is terrible. It used to be delicious but it has declined. read more

This location is horrible! I visited on Saturday 9/30 and Tuesday 10/3. Both visits were out of convenience, being that our hotel was across the street. Saturday 9/30 - workers were arguing with each other. There is no "my pleasure" at this location. Worker at first register kept yelling at customers "card only". So then another worker yelled at him telling him that was dumb because "there is a register now, you can take cash". Both visits, I somehow ended up in the line with the same cashier (Jose). Saturday, 9/30 - he was irritated because I said no ice on 3 drinks. He also told me the system wasn't working to allow using the app, rewards scan or CFA gift cards. Tuesday, 10/3 (today). I arrived right at 10:30am for lunch. I tried placing a carry out order via the app. It wouldn't go through. I got in line, greeted again by Jose. After his negative attitude on the prior visit, I should have waited for the next cashier. I was placing my order and he kept saying "and the drink". I wasn't at the drink yet. I wanted to add bacon and cheese to the sandwich and remove the pickles. It was a horrible inconvenience to him for me to do so. His long sighs and frustration should not allow him to be in the customer facing cashier line. I asked about scanning my app (for rewards and to use the $10 gift card I had loaded). He told me the rewards still weren't working. I asked why, he said he doesn't know it has just been that way for a few days. Ok, no big deal. I'll use the gift card another time and will do missed transaction on the app to get my points. I insert my card to pay and someone brought my food over. He kept telling me it would be awhile for the card to go through. The screen on my side went black. I told him that. He said that doesn't mean anything. 2-3 minutes later, I ask what the problem is. He doesn't know. Remove the card and let's try again. I tried tap to pay, that didn't work. The 2 other registers and cashiers next to me had no issues with greeting people kindly, taking their orders and payments and moving on to the next customers. Here I stand 5-7 minutes after the food is brought over to me and still my card won't go through. He said it's their system. Me: clearly not the system if at least 2-3 guests each have gone through the other cashiers while I'm standing here. It has to be the register. Jose doesn't know. Instead of asking a manager for help he is irritated with me. I ask again why it's taking so long. Magically then my receipt spits out the machine and I'm on my way. Get back to the hotel and see that my credit card was charged 6 times. Yes, I'll dispute with my credit card company if the 5 additional charges don't fall off. But I shouldn't have to do that. Management: please get Jose some training. Please remind all workers to be pleasant to each other and the customers. If a credit card machine or register isn't working, shut down that register. No one should have to walk out with food that's been sitting for a long time because they are waiting on the credit card processing to work. Again, wouldn't be a big deal if it was everyone, but it was only the register I was at. TLDR: horrible location. Rude employees. Credit card and register machines don't work but still have customers going through them, so customer has to take cold fries to go. Such a waste of time and money! read more

I love the classic chicken sandwich and the consistency of all of the menu items. This location and the layout when it gets busy takes a looooong time to reach the counter and order. Also to receive the order. read more

It's always busy but that's not an issue for us to come here to eat. This is my husband and my place to eat after school. We both are students and after class we both come to get a bite to eat. We always get the chicken strips and nuggets. Sooo good. I love their fries, but the true stars are the sauces. We always get the herb and ranch. And dip everything we get in it. There's no need for ketchup. Costumer service is also great and fast. Not one single rude cashier. They are very organized. Good job read more

Chick-fil-A - Yum - Fast Food Near Me - Chicago, Illinois

Chick-fil-A. Enough said. Get their spicy deluxe and you won't be disappointed. This location is pretty busy though, and there are also a lot of pick up orders here too so expect at least a 10 minute wait. Tip: order online read more

Love this location! They are always busy, but they work quickly and efficiently! I've never had any issues with my order or scoring extra condiments for my meal! If you're in the area be sure to check them out! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

Not your typical Chick-fil-A. They never come around to refill your drink or get your trash. They constantly have a long line and the customer service is subpar wouldn't recommend this to Tourists if they have another option read more

Chick-fil-A - Dirty restaurant. Look at the dust on the ceiling, never clean, not your typical chick Fila - Fast Food Near Me - Chicago, Illinois

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Chick-fil-A is one of my favorite fast food places. I got the combo #1. I love their chicken. Its freshly fried. Nice and crunchy. They are located in a pretty nice location (downtown). One thing I love about their chicken is that its nice, juicy and crunchy. Awesome service on top. Remember to ask for their special sauce. You will be missing out if you don't get it. read more

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My party and I ordered Chik fil a from Uber eats as we were in a hotel for a convention. Half of our order was missing... We called the location because uber eats didn't respond to our request they also blocked our ability to call . This restaurant went out of their way to make things right read more

Tacarion was super pleasant! My order was fresh delicious made with a smile! I order a spicy chicken tender sandwich on a buttermilk biscuit with pepper jack cheese and hash browns and fresh lemonade to drink. read more

Not a perfect stop into my fav place today. Ordered the same thing I do almost everyday here... The chicken cobb. Got my salad with NO CHICKEN! Lol Being I loved this place. Being that something like that has never happened, I just altered management and they corrected the error! Lunch was tasty as always! read more

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Another awesome Chick-Fil-A. This one is downtown and was in walking distance of our hotel. We both ordered nuggets, ya know, because they're the best!! And this place didn't disappoint in tastee. We sat at the bar overlooking the street and people watched while we happily munched on our nuggets. Dumbest thing about this place: needed a passcode to enter the bathroom. Geez, people! When you gotta go, you gotta go! Open the door for crying out loud!! read more

Authentic taste and good food while walking on the magnificent mile. This was a quick stop for us before heading back to our parking garage. We loved the food. Service was quick too. has nice outdoor seating as well. Recommended place. read more

This fast food restaurant definitely hits the spot for me. Every bite is delicious. The service is very quick, and the waiters are nice! The decoration of the place is very unique (in an amazing way!) read more

Well...there has been this Chicken Sandwich controversy Lately and I have said nothing. Until Now! Chick Fil A is 'The' Champion of the Chicken Sandwich. Period. Exclamation point! After watching the Frenzy take Place on the 'Gram' I waited Patiently to 'Weigh In'. This Sandwich was Fried Personified. With just enough Spicy and an added kick with The 'Deluxe' as jalapeño jack Is Smelted on top! Krisp Krunchy Moist Melty with the Proper Bun it was So Good I forgot to Say My Prayers! And then there was the Smack and Cheese. Mouth Agape as I witnessed the Cheese's Volcanic eruption Coupled with the perfectly Cooked Macaroni. With a reference to the Ohio Players and the Lord Above, 'Heaven Must Be Like This'. p.s. I can only judge what I Get to taste. And since that 'Other' sandwich is 'Not Available' I judged on the Sides Service and Cleanliness and That CHICKEN sandwich. I have had that others sides And am Never Impressed. And there is no consistency From location to location. read more

Classic American fast food done to perfection. Simple menu, impeccable customer service (truly impeccable) and reasonably priced. The restaurant is well maintained and tables are kept clean despite the high volume of customers. There can be a lineup at most times, however service is fast. We came to this location twice during our recent visit to Chicago, and would have visited again had it not been for their policy of closing on Sundays (their business, so their choice as far as I am concerned). I would recommend everything from burgers to the chicken strips to the salads... and those waffle fries. Just promise me one thing: you HAVE to get the Chick-Fil-A Sauce on the side. It is amazing. read more

Chick-fil-A - When you take pic of the food but don't take the burger out of the packaging... - Fast Food Near Me - Chicago, Illinois

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Excellent chicken sandwiches! They're breaded and fried, yet it's a real chicken breast. (As my friend Gerry says, quality!) and it always tastes fresh...making me feel better about it. I love the spicy!! They also have grilled. This location can get very busy at lunchtime, yet I'm glad they are one of the popup restaurants that comes to my office. read more

Was given a premade meal. The food was absolutely soggy. Terrible management on 05/21 Definitely not to their standards read more

I'm very impressed with the fast, quick and friendly service I received here. The cashier wished for me to have a great day. The lady who delivered my food to me also wished for me to have a great day. You definitely don't get this type of friendliness at McDonalds! As for the food, I am usually not a white meat chicken type gal but their spicy chicken sandwich (which is not spicy at all) was nicely crisp and the meat was very tender. I love their waffle fries and I love that they give you sauce (I got the garlic ranch sauce) without charging extra. I almost did not order a drink but I saw their tanks of lemonade which had a label on it that said it just had lemon, water and sugar. The purity of the ingredients was what sold me to add a lemonade to my drink. There was a small uncharge for it but it was totally worth it. Overall I enjoyed my meal. It all tasted very delicious. read more

Awesome chicken breast sandwich, whether it's the grilled, spicy or regular chicken sandwich - you will enjoy the quality of the meat which is the breast. To understand my point of view (POV), try opening the next chicken sandwich that you purchase elsewhere and look at the chicken volume and then take note of the quality of the meat. Now keep that in your short term memory and have one of Chick's sandwiches - there will be no comparison! Convenient location, albeit crowded, and awesome customer service - true professionals. I love coming here, however, it can get very crowded at lunch time. read more

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They don't pay attention to detail. Doesn't respect my dietary restrictions and managers have the most nonchalant disgusting mannerisms & attitudes when you approach them about your orders read more

I as here right when it opened on a Saturday. The service here is SLOWEST and also poorest I've ever experienced at a Chick-fil-A establishment. We ordered three sandwiches, and they were basically OUT of everything. How is that possible?! No bagels. No muffins. It took 20 min. to receive our meals. This experience has deterred me from even wanting Chick-fil-A from the awesome locations at home. read more

Fast service, friendly staff and of course, that wonderful chicken! So I'm in the gym at my hotel across the street, sweatin' to the oldies, when I look down and what do I see? This darn Chick Fil A! After 30 minutes on the treadmill, I made the executive decision to negate all the calories I just burned by indulging in a Chick Fil A breakfast. Still dripping with sweat (I did bring a towel with me so I wouldn't make too much of a mess), I headed across the street and ordered a spicy chicken biscuit breakfast combo. And a second spicy chicken biscuit. Scurrying back to my hotel room, I unwrapped the precious and immediately went to work. The biscuits were soooo good! And the spicy chicken was delicious! And the little box of hash rounds was perfect. I even liked the coffee. Still wearing my sweat-soaked workout gear, now littered with biscuit crumbs and grease stains from where I wiped my hands, with little bits of biscuit still stuck in my beard, I immediately went into a chicken-induced state of ecstasy. You win again, Chick Fil A! read more

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Chick-fil-A is just OK. Nothing more. I expect my fried chicken sandwich to come with a crunch. But it came like a hot humid day, soggy and soft. The waffle fries were far from crispy but a teeny bit of salt and pepper would've helped the cause. This was the day after grand opening. There was a long line at 1:20pm but it moved in a quick and efficient manner. There were no chicken-sandwich fanatics kicking and shoving! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

Great location the regularly workers are great foods usually great the older lady with the salt & pepper hair is wonderful I know she's loved by all she's the type of employee every employer would want working for their establishment! I would have given a five but there's employees newer or fill ins that aren't as friendly as the regular workers & I found a leaf hopper in my salad luckily I'm not easily grossed out but still a little discouraging don't think i will be getting salads from there anymore read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

As one of the few, if not only, Chik-fil-A's in downtown Chicago, it does not fail to deliver on the same quality service and the same quality food you'd expect from any one of its other restaurants. The line does get pretty long during peak hours, but it goes by really fast because their efficiency is impeccable. You'll find yourself at the front and ordering in no time! I know I'm echoing everyone else when I say this... but the best part about Chik-fil-a is the workers. They are extremely welcoming and professional. Every time I go to Chik-fil-a, they make me feel valued as a customer and as a person. They train them up the right way here! Take notice every other fast food joint ever. One thing to note though. This location does tend to have a few homeless people at any given time. There's nothing wrong with that at all! Most are very friendly and are just grabbing a bite to eat but there's a couple of rare ones that can be a bit rude. Like any other Chik-fil-A, you should expect the same high quality service, high quality food, and high quality staff at this downtown location. read more

Chick-fil-A - Number 1. - Fast Food Near Me - Chicago, Illinois

This is a really nice chik. All updated upgraded and clean for the interior. Bathrooms require lock code. Very refreshing for a fast food restaurant to have high standards. The staff member who took my order was incredibly helpful, sweet, friendly and professional. This location is right on a corner of two main streets downtown. They have bar seating along both windows so perfect for people watching and enjoying your meal. read more

I've visited this Chick-fil-A a couple of times now and what really stands out to me is how fast and friendly the staff is. This location gets lots of traffic so I've never seen it without a line, but it moves quickly so don't be discouraged. There is a decent amount of seating inside but sometimes it can be a little hard to find seats because of how busy it is. I always get their chicken tender combo. Everything always comes out fresh! The waffle fries are my favorite - they're crispy, hot, and fresh. I love that every time I stop in, the staff is very friendly and kind. The food always comes out fast! I keep coming back here and you should too :) read more

Can't ever hate on Chick Fil A, and enjoyed breakfast here. Very warm and inviting inside, as it's super bright and the employees are friendly. read more

That was a tiny bit of a hot mess, but there was clearly a promotion going on and not everyone got the memo.

I order Chicken sandwich Salad And nuggets The cashier never charge for my salad So got go back and re order Nuggets and chicken on salad was salty read more

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As far as Chik-fil-A's go, this is THE ONE. Hot chicken! Hot biscuits! Hot chicken minis! Fast! Patio seating! Be clear though if you just want a plain biscuit, because if you say "just a biscuit" they'll surprise you with a Chil-Fil-a biscuit (with chicken), and your bill will run about $5 more than you were expecting, and you'll really wonder how much biscuits run in the city. In my case that turned out to be a happy surprise, but jfyi in case you're not accompanied by a hungry baby who eats everything in sight.... read more