I always love Chick Fil A but right now, I'm especially obsessed with the pretzel chicken club sandwich! I ordered a grilled one and a spicy one and I actually preferred the grilled. The pretzel bun is dense but soft and I'm loving the texture. The honey Dijon is a perfect accompaniment for the pretzel bun as well. The grilled chicken filet has way more flavor and feels less heavy than the fried spicy filet. Fried chicken with bacon, cheese, and a pretzel bun is just a lot and the calories reflect that. I wish they would keep this sandwich year round. YUM! read more

See all

No complaints- food was fresh, come out fast and was delivered to our table. I have yet to visit a chic-fil-a that did not deliver great service. The inside is a good size for groups as well. read more

I stopped by Chick-fil-A recently and decided to try the Dragon Fruit Lemonade... and let me just say, it's BOMB ASF! Super refreshing, sweet but not too sweet, and the flavor combo is chef's kiss. It's the perfect drink for warm weather or honestly anytime you want a burst of fruity goodness. Pair it with your fave meal or just grab it on its own -- either way, you won't be disappointed. Highly recommend giving it a try while it's still available! read more

See all

Ordered through the drive thru, the guy that took my order was very dismissive and rushed through my order. I asked for a large fry, and a medium water. Then I wanted to scan for points, he rung it in as a medium fry when he literally repeated the order to me. I've had issues with this location many times. never coming back to this one again read more

The first time I went to this location (about two months ago) they gave us a gift card for a free sandwich because our order was delayed. Great experience that time. Went there again today and our food was delayed longer than our first visit and they also got a whopping 70% of the order wrong. I think this is the first time I've ever gotten a wrong order from Chic-fil-a. Needless to say, very unhappy with the experience this go around. Not sure if it's under new management now, or giving them the benefit of the doubt maybe they were understaffed or a lot of new staff. Every store has bad days now and then, just hope this isn't a recurring theme at this location. read more

Gail the manager at this location is phenomenal!! I was having issues with my app taking payment off my GIFT CARD as opposed to simply scanning it to redeem rewards and pay another way, but Gail fixed it up for me! The solution is to tell the cashier before you scan anything- "I DONT want to pay on my app, I just want my points. I'd like to pay with a separate form of payment." So they click a different button on the POS. Gail threw me some rewards and was so helpful through all this!!! Thank you Gail!!!!!!! read more

I wasn't the fact my order got canceled it was the fact the front end staff was arguing with me about it. Three people were turned away due to a policy we all just learned today huh read more

Chick-fil-A - Chick fil a - Waverly Location - Fast Food Near Me - Charlotte, North Carolina

Never go to the Chick-fil-A location. So disorganized.!!! Waited 15 minutes for a kids meal mobile order and didn't even get it. After waiting longer I finally asked to be refunded and was not even given an I'm sorry or anything. read more

My wife and I are 100% disabled so we use delivery from this store. They have the nicest delivery employees. They ask if I need any help when they deliver plus are so pleasant. The food is always good read more

Why has the chicken Changed? Nuggets are different. Woody chicken. Low quality. Tough and crunchy. Get a better supplier of your chicken. Please!!!!! read more

Had to send a shout out all the way from the DMV to Charlotte for young Sir Boston! He may be the youngest & shortest teammate, yet possesses an enormous smile, spirit & mannerism! & don't let the size fool you, as he rolled with the big "cows" seamlessly. I was also happy to see the older crew treat him with courtesy & respect while providing him guidance...which he really didn't need. He kindly made sure I had everything I needed before leaving. Each time I visit Charlotte, I will make my way here for my Waffle Fries, Diet Lemonade & of course to see Boston - keep shining young man, God bless! read more

Nice location but can get super crowded during the peek times. Expect a wait of 30 minutes. It's clean and the staff are friendly. This location doesn't have people outside taking orders it seems... maybe that's just when I come around. They have gotten my order correct each time. The drive through is a little tricky and goes around the parking lot not the place. They have a rewards program and there is plenty of parking. I recommend coming bit when your borderline hangry because you will be waiting a while. Hope you enjoy. read more

It's Chick-fil-A in a very popular and increasingly densely populated area. They are doing an awesome job of keeping up the pace while keeping the quality we have come to expect and love. read more

So disappointed! I ordered 2 8 piece and one 5 piece nuggets to take to a group of women. The nuggets were so overcooked and small compared to what I received in the past! read more

This review is for their Drive-Thru. Lately, it's been Drive Thru with most of Chick-fil-A establishment. Staff is polite and great at taking orders, however you need to check your bag of goodies once you get them. We got an order of side salad instead of fries. We thought we got the next customers order. Still in the car we went through the entire bag to double check our order and they forgot the french fries. Do Not Leave and Drive Off. Check your bag to make sure you get all items that you ordered and not something else. read more

Service is slow as hell in the drive thru. Put your best on the window/speaker, especially during rush hour. It took me twenty three minutes to get a breakfast item. If I could have pulled out of line I would have. Unacceptable. Service is going down. read more

Yes there's a line on most days but have no fear they've got employees outside handling orders ! Remarkable service and good food is why there's a line ! Orders are easy and price is right ! Location had its challenges but the manager is on it ! Employees are efficient and friendly! Just ask for something extra .... it's their pleasure to serve you ! Two thumbs way up ChickFilA ! read more

See all

I remember when they served a nicely portioned piece of chicken that covered the bun. Is this cost cutting or supply chain issues? read more

Chick-fil-A - Small and thin Chick-fil-A- Chicken Sandwich - Fast Food Near Me - Charlotte, North Carolina

My five star is not necessary for the food as every Chick-fil-A has pretty amazing food and I've yet haven't found one that I can complain about their food. This review in five-stars goes to their staff and service! It's unfortunate that the ratings is limited to 5 stars for this particular Chick-fil-A. For starters I've never seen such a well oiled engine as this particular franchise, their staff if far better than any customer oriented corporate Fortune company. This location is the Disney, Apple, Bentley of fast food, as busy as this location is during lunch time, I've never personally seen such an efficient service elsewhere. Their staff are not only the most friendliest and polite staff I've seen but the utmost professional and diligent individuals regardless if you use the drive-thru or walk-in. Kudos to this amazing team and whomever put together such a dynamic team all in one place! read more

I love Chick-Fil-A! But this was horrible. They have blocked off a majority of their store to stow away their boxes of food and other junk that is not pleasant to look at while I'm eating my food. Service is very slow and seems as if they only care about the drive thru and disregard the people inside the restaurant. Also, all the trash cans were blocked off except for one and it was overflowing. AND INSIDE THE RESTAURANT!! No hate to the workers because it is not their fault. It is the management of the store that need to get their butts in gear and their act together. It is horrendous!!There was a very nice lady in the store who as she was leaving from working at Chick-fil-A heard me wanting some sauce. She went to get it for me before she left. I very much appreciated that and happy to see some good in this disaster of a Chick-fil-A. I will absolutely never go back to this location EVER again! It's horrible and the absolute worse CFA I have EVER been to!! read more

Chick-fil-A - More blocked off eating areas - Fast Food Near Me - Charlotte, North Carolina

See all

Took 15 minutes for them to make an original sandwich and fries and they weren't even busy

I use this Chic-fil-A on a frequent basis. The staff are extremely upbeat and energetic. They're polite, courteous and friendly. Unfortunately they just can't seem to get their act together. I often have to go inside to have the order corrected, or collect missing items or condiments. They're pretty efficient with their drive through, though Waverly in general is a pain during busier hours such as lunch/evening. Not ideal access from the main road. Over all an okay spot, I hate to give two stars but the lack of attention to detail earns it. read more

Service and food is almost always great. We do curbside or carry out because the drive through line is usually long. We eat at this location a couple times a week. Order is always correct and food is hot and fresh. read more

Kim served me during lunch today. She is, hands-down, the nicest employee I have ever encountered in years of eating at various Chick-fil-A locations. I was blown away by how thoughtful she was, especially to offer water to my mother when she saw she hadn't ordered a beverage. Kim represents the best of this company! read more

Every time I order from this specific location I never get any sauce, not a one. Most recently I received undercooked and overcooked chicken minis, which is surprising to have that variety. Additionally, there was hair inside of my chicken minis. I have never had a bad experience at any other chick fil a except for this one location. Drive further up the road to the next one so you won't be disappointed. read more

Worst chic-Fil-A I've ever visited. Couldn't redeem rewards, wouldn't accept the money on the app. And when I finally ordered, they didn't have the bread or the grilled chicken! Why offer it if you don't have it. This place is obviously very poorly managed! They offered sausage, except I do t eat pork and they wound t accept the payment anyway. Ruined my morning read more

Ordered a Spicy chicken sandwich and was throwing up 30 minutes after eating it. Earlier today I ordered a spicy chicken sandwich while I was across the street at Rea Farm, I decided to use the app and I picked up my food thirty minutes later. Soon after I finished my sandwich I started to feel my head get hot and my stomach felt like it was about to explode. I don't know what you did to my chicken sandwich, but I will not eat here again and I encourage everyone reading this to choose a different Chick-fl-a when you order on the app read more

Usually this location is fine but I got my fries and where's the rest?!? So sad I'm already home and can't go back. read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

First time I came here they got my order totally wrong. I ordered grilles chicken but after I drove away found our that I had a spicy chicken instead. Since I was in a hurry to get to a meeting didn't have time to go back & change it. The spicy chicken was good but I had really wanted grilled instead of fried. Next time I will check my order before I drive away. Chick-fil-A is normally good about making sure stuff is right so I will chalk this error up to their being a newly opened store. read more

I recently visited the drive thru at this location. Once I got to the window the staff member handed me the wrong order twice. When your order is taken they ask for a name which is put on your bag. I thought the third order he handed me was correct and didn't bother to check. When I got back to work I discovered the order was still the wrong one. I decided to drive back in traffic to have this corrected. When I got to the restaurant I was given an apology and my correct order was filled. I spent my entire lunch hour getting this corrected so I asked that my meal be refunded for the inconvenience which I was told that orders are not refunded?????? Given all the trouble I felt it only fair for them to refund my $12 which did not happen. This is very poor customer service and I will not be returning to this location. Word of advice, if you go thru the drive thru check your order before you leave. read more

I stopped in with some colleagues for breakfast and tried one of their healthier breakfast sandwiches with egg white and grilled chicken. Although not as rich and buttery as the chicken biscuits, it was tasty, and the hash browns were nice too. The coffee was fine too, but as always, service was wonderful! read more

I live nearby and used to come here frequently. Most chick-fil-a establishments are well oiled and efficient machines. This location falls short of that standard by a huge margin. If they're not particularly busy expect a 10-15 minute wait, and anything aside from that expect upwards of 30 minutes. Defeats the entire purpose of "fast food". read more

Confusing drive through ! Slow to prepare food , compared to other similar businesses . Standard food quality . It's a hit and miss , with them I hope they improve ! read more

Wonderful place to eat! Friendly staff, quick efficient service and great food. My kids love it too and can't wait for the dining room to reopen post Covid . read more

Went inside to dine in and ordered right away. Ordered a chicken strip meal and a salad. After waiting 10 minutes and car after car being served I finally went to the counter to ask about my food. A young lady found my order on the counter and handed to me. The customer service seems to be lacking the past couple times I've been there so this is why I'm writing a poor review. read more

I have been a huge CFA fan for a long time and a fan of this store, but not anymore. Was shorted a salad on a to go order, not a big deal. Called, talked to manager on duty and was assured they would place items in my reward app to compensate me. Waited a week and nothing. Not frustrated about the cost of the salad but upset they did not follow through. So, I called again and spoke to manager and was assured items would be placed in my app. Actually spoke to manager in person later that day and was reassured that items would be placed in my app. A week later and still nothing. Called their ironically named STARS help line where they told me the owner/operator would get my message. Also used their online tool to reach out to the owner/operator. No response after 5 days. read more

Of course this franchise has been around for years...but this particular store just opened a few months ago and I just wanted to say. It has the best Spicy Chicken Sandwiches in the Charlotte area! I do think a few more toppings would be great but spiciness of theirs is just perfect! I like this locations the best! read more

I work in Waverly so this location is always great for a quick lunch! They always get my order right and they are so organized the line moves fast. Sometimes Saturday morning I'll get breakfast and I do curbside. This one employee in particular her name is Faith she is such a hard worker and is always so kind. Just always has such a great attitude when I come by. I really appreciate her energy! read more

This spanking brand new Chick-Fil-A provides the same dependable, hot and delicious food, excellent service and clean and attractive dining area as we've come to expect. Our family of four dined here after 8 PM was greeted by our very pleasant cashier and we especially enjoyed the new industrio-chic design. read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

Ridiculous that you have to wait in a stove thru Line instead of curb side service. All the staff say is happy to serve you.