My son Anav is huge fan of McD. It was his birthday yesterday 9/18 and we offered him to take him out for lunch anywhere he wants. He choose his fav place McD. We took him to McD at #waverly, Dad took him inside the resting and told the guy on counter (he celebrated his birthday a day before on 9/17) that its our son's birthday and he chose his fav place to eat lunch. He was so kind he got a full bag of toys for my son, and later Manager gave him a ice cream. Thank you so much for making our son so happy on his special day. Food was perfect the way my son like. Appreciate your gesture. read more

I get a QPC like a Mac they do it perfect every time and the people have always been nice to me.

Read every single review on this dumpster. My delivery driver was stellar. The food was cold. The customer services were nonexistent. Cleanliness was questionable. Run run run don't eat at this Fallout wasteland. Sorry but not sorry yeah I know it's just Mcdumpter read more

Fast food my ass!!!! took 20 mins for my fucking food to come out and they forgot my fucking chicken strips.

1 star is too high for this dirty, distgusting place. I went in for a late night dessert. Waited at counter. Couldn't get service. I then noticed the self-serve screen. They look like they were never cleaned. I ordered a shamrock oreo sundae. It had very little mint taste. There were no napkins in the entire restaurant. There was no one eating inside. The tables were dirty, and the drink station was disgusting. The floor was full of food and gross. I went back to the counter and asked for napkins. A woman worker looked at me but didn't understand english, so got someone else who i asked for a few napkins. Normally, i wouldn't care but was walking around the area and waned to sit in the park by my hotel. read more

Guy brought this to my table and apologized for the wait because he was brewing a fresh pot. I thought to myself, can I give you a hug? read more

McDonald's - Coffee and Apple Pie - Fast Food Near Me - Charlotte, North Carolina

The app doesn't work then you get there and order and it takes over 10 minutes for one bacon egg and cheese biscuit.

There was a glitch in the Matrix, I mean, the McDonald's app today which didn't prompt me with a pickup number. I ended up having to walk in to inform the staff about the mishap. First person I spoke to wasn't able to find my order and went to consult with the manager. I'm regretful that I didn't get her name, but she found my order, acknowledged the issue with the app, and offered to remake all items in my order to ensure they were hot/fresh. All in all, she turned a potentially frustrating circumstance around. No Hokey Pokey needed. read more

I paid a $15 and change order, but I was going to pay in cash. The person that rung me up was one of the managers. I gave him a $50 bill, to which he gave me back $4 in ones. The change is incorrect and I politely told him that I paid in a $50 bill, to what he gave me a 20 and then disappeared. Upon me trying to get the attention of another employee or a manager, he seemed completely unaware or unwilling to help us further. I further explained it to another service manager that came up that I still needed another $10 and change, to which he seemed confused as well, doubting that we paid a 50. When he saw the receipt, he happily gave us our money, but everybody seemed to have a very negative attitude on wanting to give us the money that we paid and are due back. Don't go here, nobody knows how to do math. Even if it says so on the screen. read more

This McDonald's has the worst employees. The cases that she and another person have been there since 4 AM and we're shorthanded the girl name Michelle with all the tattoos and the tongue ring has a foul mouth and she slammed the window in the drive-through only and left me there so I went inside For the manager explain to her the up charge for the water was not on the menu board For the kids meals and she argued with me so I asked for a refund Michelle, the tattooed girl with the tongue ring, got in my face and started talking trash to me the manager offered to refund my money, never come back The tattoo girl Michele with the tongue ring, re-engaged a conversation, telling the manager what to do and not refund my money until I brought the food back inside This place is ridiculous, especially in the Waverley area where everybody expects top-notch customer service Then started heckling me because of my shirt our staff and customers waiting read more

Save yourself. Don't go. The drive thru attendant seemed to be high and when we clarified that our order was incorrect he gave it to us anyway and we had to go inside where it's nearly impossible to get an employee's attention. read more

I have never been in a restaurant as disgusting as this McDonald's. All of our food was served incorrectly. We waited a very long time for the correct food to be brought to us. Food was undercooked and not served properly. French fries were cold. Several employees were throwing food around the dining area of the restaurant. More than one employee came out with hot food for himself before we received our food. Napkins were not stocked. Catchup was not stocked. Stay away! read more

McDonald's - a person cutting a piece of meat on a plate - Fast Food Near Me - Charlotte, North Carolina

I live near this mc donalds they always close whenever they want to and it's all teenagers if u want to find a nice McDonalds don't come through here I'm here at 9:30 and they cLose at 11 and no ones at mic , a line was made cuz literally no one was on the mic and they where people eating inside and workers inside but no one doing anything laziest McDonald's around flat out read more

McDonald's - No one even coming on the mic during open hours - Fast Food Near Me - Charlotte, North Carolina

This McDonald's is the most hit or miss McD's I've ever been to. I've been here probably 10 times in the past year. I'd say 50% of the time they hit it out of the park and the food is excellent. The other 50% of the time I'm missing one or more items and I have to go back through the drive-through. I haven't had any issues with the employees at any point with 'tude or sass when I mention my incorrect order, so props to them for that. But, it being fast food, it definitely takes more time here to get the order right than it should. read more

"I'm so hungry I'd eat McDonald's food." Not anymore. Never again. I make allowances for the Covid challenges. It should be a given. We all need to show understanding. That said? THIS McDONALD's IS HORRIBLE! I WAS ROBBED! It was around 3:00. The other food places near us were either too busy or not offering decent deals and we were starving. I gave in and agreed to eat McDonald's food. What a mistake! There were six cars ahead of us. The speaker phone guy was patient and friendly. It took 17 minutes to move up to pay. The money guy was polite. We slowly moved up to the pick-up window where I was told they'd just started my Quarter Pounder with cheese. Seriously?! They'd had 20 minutes with no inside dining. We were told to pull forward and wait. I was assured my receipt would be in the bag along with our dipping sauces. While we were waiting our fries and nuggets were shoved into a paper bag so they could cool down to room temperature. McDonald's fries are great when fresh. They're inedible when cold. No receipt. No dipping sauces. Cold fries. Improperly wrapped burger, which slid out and hit the floor. We looked at the line knowing it would take another half hour to fix the situation. And with no receipt? This review was my only hope of reaching out to corporate....but I doubt they care anymore. It's so sad. And I'm out $14. Never again. I don't care if I'm literally starving. I'd rather buy a pack of balogna and eat it in my car. I'd feel less violated. read more

If there was a 0 star I would do it. This location needs to close until they can fix there customer service problem. Don't come at me all angry and rude because I order a second item. Don't say "what else" after every item. And sure as heck don't come at me at the window saying you confirmed my order with me when you couldn't get me away from the window quick enough. Girl argued with me about the 1 spicy deluxe and 1 regular deluxe chicken sandwich until she finally saw she was wrong on the screen. Terrible attitude, terrible service. If you act like you don't want to be there then find another job. read more

Today the management did the we are going to open at 7 but not have any signs so you sit in the drive thru for 5 minutes trick. This happens at least once a week. read more

Absolute terrible experience at this site. The employees were actually arguing and throwing things in front of customers. This included the on shift manager. This went on for over 30 minutes and we never received our food. This was brought to the attention of McDonald's corporate and we are still waiting for someone to contact us. Very sad read more

Was missing most of my order and would not bother to fix it upon return. Follows most other Mcdonalds Franchises as having terrible service

Terrible service. Wait at drive thru can be very long. (20 minutes or more ) Sometimes you'll get there and there is no line, but then you sit at the speaker for 5 minutes before anyone talks to you. ( even just to say we'll take your order in a minute). Check your food carefully before you leave the window as they will forget stuff half the time. ( fries, burger, sauces, pretty much anything) Food itself is usually ok, though sometimes they just toss the burger together any which way. I get the impression that they rarely have a real manger on duty. read more

Typical McD's --this location in particular is quick and efficient. Food is just McDonald's, nothing compelling here. Staff seem friendly enough and the drive-through was well ran. Ordered are always correct. Plenty of parking outside, tons of seating indoors, and easy on/off Procidence Road. Nothing more special to report here. read more

Terrible service, my food tasted like it could have been days old. My drink tasted like chemicals. I just threw it in the trash. They already have many terrible reviews, don't waste your money. read more

Checked online they were supposed to be open for another 45 minutes. Nobody answered at the drive through, gave up pulled around and as I left saw employees just standing inside the restaurant. Stellar service. read more

Found pieces of plastic in my fries. But I guess that's what you get when there's a bunch of high school kids working at a fast food restaurant. read more

McDonald's - a hot dog and french fries - Fast Food Near Me - Charlotte, North Carolina

Full drive thru line, they decided to close early. No explanation, just yelled we're closed as I got up to the speaker.

We were just at the drive through - myself and my 3 small daughters. Miss Sherel (not sure of spelling) was on the microphone and then also at thw window. She went above and beyond. She was kind, happy and made our day better by encountering her. She should be in training or something. She is a ray of sunshine and it is contagious. read more

I gave one star at least because when I come here for breakfast the morning shift is pretty cool. But the evening? I pulled up at 8:30p and a young guy says, "Sorry for your inconvenience. We're closed." I ask if they close at 8:30. They then repeat the former statement as if they're a machine. So I ask again if they close at 8:30 and they say, "We're closed." No explanation. If you're closed why not put the cones there to block the entry? I honestly believe the teens decided not to work tonight and to tell everyone they're closed. Needless to say I won't be back for the evening crew. read more

I'm not your usual McDonalds connoisseur, but when you're craving McDonalds, you're craving McDonalds. The first time I came here was after a concert one of my favorite people and I went to. No where else was open for a quick bite (on our way home) but this McDonalds. I haven't been to McDonalds in YEARS!!! We strolled in around 10:10 pm on a weekday and the place was pretty much dead (bedtime for most folks). The staff was friendly and the place was super clean (could be because it's spanking new). The food was hot, well... McDonalds food. The quality was typical McDonalds food, you know nothing to write home about, but again, isn't it mostly about the experience? Needless to say if you're hankering for McDonalds, the Waverly McDonalds isn't too shabby of a spot to go in for a quick bite to eat. read more

If you want to go to the worst McDonald's ever Waverly has it. Why did inline 25 minutes on drive-thru. Ask the question what's wrong answer " we don't know" Save your money and your time don't go here read more

Poor service , my food looked like a child had made it after I repeated my simple order five times. I have really tired to give this location several chances but they missed the mark every time . I expect more from this area . It appears that everyone there was 16 and no supervision. read more

Ordered only 3 things (McDouble, 6 Piece Nuggets, and a Large Sweet Tea) around 4pm on Oct 4th. Total was ~$9 and we only received two of the items- the drink and the burger. We ended up having to share the burger because it was too inconvenient for us to turn back. read more

They are supposed to close at 11pm and we drove up at 8:30 for a late dinner after a long day. And they were closed. No explanation. Just "we're closed" over the intercom. As we drove out, there were several employees inside sitting there so I don't believe it was for lack of employees. Not sure what's happening at this location but they just randomly make their own hours lately. read more

Not a very good experience when you go get McFlurry's and purchase both a regular size and a snack size and only get half a cup full of ice cream in both....very disappointed read more

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We sat at the speaker waiting to order. Meanwhile they took the order for 3 cars at the other speaker. There was no line (aside from those cars). I wish my kids would stop liking McDonalds or we could find a single one that was well run. read more

This is the by far the best McDonald's in the area. The food is always hot and fresh The restaurant is very clean and looks nice. read more

They refuse to take drive-thru orders or come to the window during open hours. Drove through and saw all of the employees on their phones.

I waited at 6:30 pm on Sunday evening in a line with one car in front of me for 12 minutes before I backed out of the line and went to a different place. The car in front never ordered and we just say, waiting. Absolutely ridiculous. No wonder no one is ever there. read more

This McDonalds is chronically understaffed or there is some other issue. They always seem to be in distress in the back, the drink area is always a mess and it's the SLOWEST fast food around. read more

This McDonalds sucks major booty. Their ice cream machine is always "broke", they close whenever they chose to, it could be 8 pm on a friday and although they supposedly close at 11 and all their lights are still on they're "closed". What's the point of being open if you're not gonna sell anything. Waste of space. read more

-5 stars horrible customer service employees were staring me down for no reason had an attitude over everything when I was just trying to make sure I was paying for the correct order because the screen was saying something completely different then what I had ordered when asking about the order I kept being interrupted very rudely awful experience McDonald's needs to sit down with this location and straighten things out they get a little busy and it ends their whole day so they treat they're customers like crap when they cant even handle working at a fast food place read more