I asked for extra sauce in the drive thru honey mustard and chick fila sauce for my tenders and fries. They had it correct on the receipt but They forgot the sauces and my meal was incredibly dry without it. I called and complained and they told me to go back through the drive thru which took 15 minutes. Chick fil a is a great restaurant. Have great treatment 99 percent of the time. I travel a lot so this is my go to restaurant. This location also got my drink wrong earlier that week. This is the only location I have had issues at on a regular basis. Usually you don't need to check your order at chick fila but at this location I would double check everything. read more

Born and raised in GA, I know all about CFA... the culture, the story, the chicken sandwich... all of it. CFA is pricier fast food, but of course they are worth the extra cost because of the quality and taste. This review is based on the service itself. I came here and ordered grilled nuggets in the drive through, but ended up with fried nuggets when I went to have my lunch. Unfortunately, I was already gone from the establishment so I was unable to trade my nuggets in. Anytime you get a wrong order when you go through a drive through is a disappointment. I can't remember if my order was confirmed or not (don't believe so), but I believe restaurants should repeat an order to ensure accuracy. I emailed customer service and they more than made up for the mistake. It is my understanding that the manager of the store will take matters into their own hands for customer satisfaction. I was impressed. I returned a few times afterwards since CFA is delicious and the store made up for the mistake. My 3 star rating is not for what happened on my first visit there (fried instead of grilled nuggets), but for the consequent visits there. The customer service is not on par to what is expected in a CFA establishment. Just barely friendly, they are only slightly set apart from other fast food chains. "My pleasure" is engrained in their heads in response to a "thank you".... but at this location, that needs work. I received "uh huh" in response to my thank you. That is substandard CFA etiquette, my dear. Another example is of the service. It is simply not fast enough. There have been times I have had to wait longer than anticipated for my order to be both taken and received. No one asked us for refills while dining in. This is another thing that CFA restaurants will do, as a courtesy. I know my expectations are very high, but for THE Chick-Fil-A experience, it needs to be all encompassing. All of these details are what makes them such a great franchise and success. Is it a lack of training? Quality of people hired? I don't know. The food is always good and I am impressed with the brand new restaurant. I appreciate the Christian based music in the background, something very important to Truett Cathy, I am sure. The bathroom was impressive.. I'm pretty sure I saw diapers in there. I've recently moved back to the south so I have experienced, once again, what a true CFA establishment is like. Fast, efficient, friendly, and accurate. It was multiple encounters back here in the south that prompted this review. There's one on every corner around here and they are all the same across the board. CFA is new to Wisconsin, and though the public does enjoy their food I would hate for the culture to be lost there. read more

I love that my food usually gets to me before i get to the window and they have amazing customer service but they always forget my dressing when i order a salad. although i have ranch at home, as someone who loves ranch, i know that all ranch tastes different. i wouldn't really care if it was mcdonald's or popeyes but chic-fil-a being held to such a high standard, i'd expect better lol. read more

I love it here! I take my kiddos here after soccer all the time! Would one hundred percent recommend to anyone who loves fast, delicious food! read more

I'm a biased huge fan of Chick-fil-A, but last couple of times to this location I've been less than impressed. My standard order is a deluxe with fries and sweet tea but had a free grilled nuggets so tried them, taste was good but poor quality meat, chewy and fatty; also had a chicken sandwich and again, not the best meat, chewy and thinner than usual. Typically, the consistent excellent quality of taste and chicken is unmatched so this is probably a fluke, have had too many heavenly experiences not to continue coming back. But the saddest part is the customer service as I've eaten there with my two small kids and before leaving I'll walk up and get a refill, while holding one kid and the other standing next to me and I'm holding the cup with the top off; today four employees walked by me before asking if I needed anything, the last time it took about 6-7 employees before seeing me and the time before that I just left because it took too long. Plus, why do they hide all their high chairs in a room behind a closed door? Not easy to access with kids in arms and in tow...cmon chick-fil-a, let's pretend you just opened last week and step it back up!! Love ya, don't want to leave ya.... read more

Awesome & fast service EVERY time! They recruit & train their employees so well!! Their managers are always so helpful and express sincere care! read more

Just left the drive thru at this location.... 1st the drive thru workers hands & nail beds were filthy. 2nd when I opened my lemonade there was a little bug floating on top. I attached the picture. GROSS!!! read more

As far as fast food is concerned, very nice change of place. Fast and friendly service and very polite, some of the most respectful young people I've ever seen. Chicken sandwiches were hot, fresh and tasty. Fries were fresh, hot and crispy. It is more than apparent that the staff is trained very well and renewed my faith in this younger read more

I am the biggest fan of Chick fil A; however, this location does not impress in terms of customer service (what Chick fil A is known for). Very very sad read more

Their spicy southwest salad is the BOMB! This location is always very busy, but the employees are very polite and the food is scrumptious! No complaints, probably the best fast-food choice available these days! read more

Where do I even start with this place. You would think the employees went through Disney world training. So nice and pleasant ALL THE TIME. No complaint from me about this place. Only compliments!!! read more

Everytime I am in town for work I always get late food, and almost every time instead of telling me they ran out of sauce, they always just give me my food and not tell me they didn't give me sauce. Sure, also my fault for not checking but come on! read more

Chick Fil A is alright. By now, most of America has forgotten about the age-old Chick-Fil-A boycott (kinda like they forgot about Anthony Wiener) and now you see all sorts of people crowding this place like it's the In-N-Out of the Midwest. Milwaukeeans are so sick of the same old McDonalds, Culvers, Burger King and Wendy's that crowd every freeway exit in Southeastern Wisconsin that as soon as something "new" opens up, people flock to it like it somehow means Milwaukee is suddenly less of a one-horse town with a terrible business climate. Maybe now that we have a Chick-Fil-A, our crime rates will no longer make the Top 10 list!! I'm just playin' - I love Milwaukee. :D I'll admit, the food is alright. Their chicken sandwich looked like it came from an actual chicken, which is a plus. Parts of the lettuce was brown, but 85% of it was green and "fresh" looking. Oh - another plus - I didn't get the runs from Chick Fil A! Can't say THAT about Wendy's! The customer service was interesting. Being that it was only the second time I've been here, I got a little stage fright as I pulled up my car to the drive thru order box. Under immense pressure from the freakishly long line behind me, I quickly scanned the menu and ordered the old stand-by, the "Original Chicken Sandwich." The lady on the other end rung me up - but then my eyes caressed another item... the "deluxe" chicken sandwich. DELUXE. I wanted the deluxe. I wanted the deluxe so freaking bad - I couldn't stop thinking about it. I had no idea what a deluxe was, but dang it, I was determined to be fancy today. It sounded so high class - like an euphoric symphony of flavor in every bite. So I quickly told the order box lady that I wanted to change my order over to a deluxe. She seemed chill at first - but as I was rolling up my window and driving away, she forgot to turn off her microphone before she said to one of her coworkers, "I HATE it when THEY do that!!" At first, I thought it was humorous. Suddenly - I felt guilty. All I wanted was the deluxe chicken sandwich. All I wanted was to eat with dignity and pride. However, I somehow managed to offend the order box lady with my deluxe shenanigans. As I pulled up to the window, I took my deluxe chicken sandwich with shame and drove away. When I got home - I realized it wasn't all that fancy. That's how I spent my Saturday. True story. Overall Rating: Food: 4/5, Service, 2/5, Super Random Long Drive Thru Line: 1/5. read more

So happy this has opened in the Milwaukee area. Staff was great on opening day despite long lines. Went at lunch time and waited with about 30 people in line...moved quickly (less than 10 minute wait). Staff was knowledgeable and welcoming. Order was completed within 60 seconds, hot, fresh and correct. Definitely will be returning with my family. read more

My visit today was excellent. I stopped with my son and daughter to try a TikTok challenge with a chicken sandwich chick fil . The customer service was outstanding, and the manager, Corey, greeted us as we sat to make sure we enjoyed our meal and see if we needed anything. After seeing our receipt fall as he walked past he bent to grab it and apologized. He engaged with my children and gave them refills. The inside was well clean and managed. I love this place! read more

Grand Opening was this week so as a brand new store they have a few things to iron out. They don't have 'waiting' spaces for you if your order takes a little longer from drive thru. So you are supposed to drive round the building to their regular parking lot. This was not made clear. The person bringing my order forgot my coffee and condiments but brought them back out unprompted as I was still there. My coffee was wrong, I ordered with cream and sugar and it came out black but I pulled away before I realized it. Service was friendly as expected from chick fil a. Overall, give em a month or 2 to settle in and get the flow and I'm sure they will excel as well as any other location which I've always found to have superior service, friendliness, and courtesy over any other fast food chain. And I love the chicken minis lol read more

Chick-fil-A - Grand Opening morning - Fast Food Near Me - Brookfield, Wisconsin

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Food: 2 stars Service gets them a full extra star. I've had Chick-fil-a before, especially when I was a kid and it was still in the Southridge food court. I liked it then, and I enjoyed it (as much as you can enjoy fast food) more recently too, but my sandwich at this location was just blah. Got the spicy chicken, and the breading on the chicken was soggy and falling off in big pieces. The chicken was kind of slimy on top of it, probably exacerbating the problem. Flavor was OK, not having had the spicy version before. I think the spicy chicken sandwich was better at Wendy's. Fries were just boring, a little undercooked, and a little undersalted. Service was excellent though, even with a 10-minute wait for our food after ordering. They are efficient in getting people through the ordering process. It's a little haphazard after that, with so many people milling around waiting for orders if it's busy, but whatever. What really impressed me was the manager-type guy walking around the dining area, doing whatever he could to make sure people were happy. Cleaning tables, wiping down a chair, making small talk with regulars he recognized, and asking people if they'd like soda refills and getting them for them. We didn't need a refill when asked, but asked at the counter on our way out, and they were happy to oblige. So, overall, meh. Didn't live up to my previous Chick-fil-a visits in terms of food quality (and frankly it's kind of expensive for what you get, but that's all fast food nowadays), but if someone else wanted to go I wouldn't object. read more

First time going to Chick-fil-a in quite some time. Since taking a day off from work I decided to indulge and order some breakfast. This location is very busy and often see it jam packed on weekday mornings and evenings coming to and from work. I notice this because, on my way everyday, Chick-Fil-A is conveniently located on W Capitol drive and is a short distant drive to and from home/work. I entered the drive-through lane with excitement. Noticing the pleasurable cleanliness and prompt response from the drive-through operator, I ordered the 4 piece Chick-n-Minis Meal. Delicious! It's way better than I had expected. I, however, ordered the meal which came with a drink and beverage (I got coffee). When I got home I was a little disappointed that I was missing the hash browns that come with the meal. No biggie but I ending up paying more for the meal without actually getting the side. From now on, if I go back to Chick-fil-a, I'll have to check to make sure I get everything before leaving the drive-through. I may/may not go back because of this experience but this shouldn't stop others from going. Might've been an isolated innocent that happened to me specifically. Trust goes a long way and this definitely hindered my perception of going back any time soon. TLDR; Great service, cleanliness, and prompt response from drive-through operator. Just check your bags before leaving the drive-through to make sure what you ordered is all accounted for! read more

Middle the road. Pretty decent chicken peices. Decent sauce offerings. Children? Wayyyy to many. This must be the baby sitters / group nanny's go-to to feed the masses. I think most people feel this a healthier alternate to fast food. Which I guess it might be, but it's still fried. read more

Free Breakfast sandwich day (3/8) and ran out by 9:30 am. Got a mini chicken 4 pack as a replacement. Glad to see extra people scheduled for such a busy breakfast morning. Food was okay to me. Was all bread and hardly any meat. But since it's free I can't really complain read more

Chick-fil-A - Fast Food Near Me - Brookfield, Wisconsin

Amazing! I hadn't had Chick-fil-A in about 10 years and their chicken is still amazing! Staff was very friendly and the store was very clean. They have only been open a week from what I understand. Let's hope they keep it up read more

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I'm so shocked I have to write this review. The two people who took our order was absolutely amazing but the young woman at the window had a horrible attitude. First time ever I've had a bad experience. She wouldn't look at us and when I asked for napkins for 4 meals she handed me 2 napkins and said I'd have to park to get more napkins.9/5/2020 2:15 pm. Called and spoke to the director of operations to advise him of the rude employee. read more

Great place for kids. Very friendly staff. Always clean. Quick service. My girls love their food. We love Chick-fil-A. read more

Love it here, as my home town doesn't have one so I always stop by. I always try I get something new and it's always great food. Really like enjoy it and staff is always nice and bring you the food and if you need anything like napkins they'll stop you from getting up and get it themselves which awesome especially at a fast food place. #ChicFilASauce read more

It was the morning of a surprise breakfast give away, so I order and then ask for avocado lime ranch and I was told I had to pay for it... I have NEVER paid for a chick-fil-a sauce or dressing in or out of state... so I was like okay you can just give me regular ranch. So then I get to the window and I try and tell the guy what I had because I had no egg because I'm very allergic and he talked over me and then just hands me a bag and is like here you go hands me the bag and I look in it and I'm like I asked for regular ranch and then he's like " OHHH you had no egg ? " like yeah .. if you wouldn't have over talked me you would had heard that. Then just switches the bags out and closes the window .. a simple mistake of me leaving with the egg on my bagel could had ruined my day and sent me to the hospital. I normally don't go to this location because they have CONSISTENTLY bad service but I decided to give them another chance so then I get to my destination to eat and this is what I got ... I'm very happy this is free because I would have not been happy if I paid for it. I will not be returning to this chick-fil-a free or not .. I would recommend the chick-fil-a in greendale or oak creek .. but never this one. read more

Chick-fil-A - Burnt bagel, barely a filet ... more cheese then filet. - Fast Food Near Me - Brookfield, Wisconsin

I walked in on one of the coolest things I've ever seen as a separated Dad. Half the dining area was blocked & all the tables were decorated as well as streamers. I really wasn't sure what was going on cause all I wanted was a spicy chicken sandwich. My eyes soon caught a sign that read Daddy Daughter Date Night! My heart melted & instantly missed my daughter in that moment. More places need to do this. I'm not sure if this is a chick-fil-a thing or just this location as I'm from Des Moines Iowa & have never seen this. I would have gave a 5star but my fries sucked. Service was great & chicken sandwich was great also! read more

They are fast Very friendly everything is organized in order the food is hot and fresh everything is protected for my consumption I'm just mad that they're not open on Sunday LOL read more

The 30 minute drive through it was worth the wait when I got up to the window the person taking our order was very friendly kind and made an enjoyable experience read more

Love this place. Morning weekday staff are so polite and accommodating. Once when my food took a bit longer than expected, the manager on duty offered me a free breakfast sandwich on my next visit. Great location; fast, friendly service. read more

I used to be a huge fan of this place but unfortunately, this location specifically, plus the customer service people, have ruined it for me. I ordered two spicy chicken deluxe sandwiches and asked for extra mayo packets and paid for just that. When I got home and opened my bag up there were two standard chicken sandwiches and not a single packet. I filled out a "restaurant experience feedback" form on their website and was sent an automated reply telling me I'd be contacted by the specific store in 2-3 business days. I gave them a couple of weeks but never heard from them. I decided to fill out another form. Waited another couple of weeks but again never heard back. So I filled out a third form online talking less about my botched order and more about how I was being snubbed of a reply of any kind. I checked my spam folder and everything. Another couple of weeks and still nothing. I thought maybe if I called customer service this would get some results. After waiting on hold for about a half-hour the woman confirmed that she had my online forms on file and I was told she would "elevate" this issue and I'll hear back soon. Once again, I generously waited a couple of weeks and without hearing back in any form, I called again. This time I was told by the representative that he was adding some "strong" language to ensure this issue was addressed immediately. AGAIN...weeks go by and I hear from no one. I call for a third time (each call required about the same 30+ minute wait time just to be told a different version of the same thing). This man told me he is sending the report directly to this specific store owner because previously they were just being sent to the "leadership team" (whatever that means) and by doing this I will no doubt hear from the owner very, very soon. That last call was about three weeks ago. So that is where I'm at currently. Three forms & three calls over the course of over 10 weeks and the only response I've gotten was that automated email the first day. I see chick-fil-a commercials on TV all the time talking about how much they care about their customers and their attention to the little things but my experience has been the complete opposite and I just don't think of them the same way and can't bring myself to return to them until this is made right! read more

Chick-fil-A - Fast Food Near Me - Brookfield, Wisconsin

I have deleted my bookmark and crossed this place off my list of favorite places. There was one thing on the menu, just one, that I could eat and enjoy. They took it off the menu. Farewell and so long, Chick-fil-a. I know you won't miss me, but I'll miss you. read more

I love chick fil a!! Just wished there's one closer near bayshore. I would totally go everyday! Love the customer service, the background music, and the positive vibes. read more

Forgot my sauces so I had to get out of my car in negative degree weather to go inside and get some. N

The Worst experience ever, they charged me extra 50 dollars without letting me know or have my confirmation, yesterday I placed an order at my work place for me and my co-workers, I was trying to place an order from door dash which has a free delivery for orders over 15$ but I couldn't then I called the store at Brookfield, WI Capitol dr. letting them know that I can't order from door dash which has free delivery, and asking if they could deliver for me, they charged me 50 dollars extra for delivery without telling me about delivery fees or have a confirmation, If I knew that they will charge me that amount I would not order from them at first place. I called the store again (Brookfield, WI) telling them my complaint, a lady spoke to me, she had a horrible attitude she was so rude to me. I asked to speak to a manager, they told me that the manager is not there and he will call me back, and no one contact me till now. I wish I could give them less than 1 star, they stole my money, I will never recommend it to any one. read more

Never had a negative experience or a bad meal here. The staff are friendly, hard-working, and diverse. For the volume of customers they serve, I feel like they do a great job. This is a solid choice. read more

Employee and Manager Rude to Customer with Down Syndrome. https://www.facebook.com/568766413/posts/10156715283016414/ read more

I don't know how this locations finds such great employees. Clearly they're doing something right. Love coming here.

If you're like me then eating a chicken sandwich, chicken wrap or chicken nuggets & waffle fries in the comfort of your ride is one of life's simple pleasures.. Well brother/sister, let me tell you that this place will not disappoint. I was able to procure a chicken wrap & waffle fries via drive thru with a very minimal wait. Allowing me to get on my way while enjoying the awesome wrap & amazing fries. All at a very reasonable price. There are people who have a moral objection to Chic Fil-A drive-thru, to those people I say, "Sir/madam, you are eating a sandwich from a bag. Climb down off that high horse & enjoy the tasty bird. Are there better fries than the waffle fries? If so, I haven't discovered them. Some people will say that curly fries are better, I disagree. Others will say it's the crinkle fries. Again, I disagree. Waffle fries are far easier to eat while blasting down the road. Plus, they hold condiments much better. Anywhoo... If you are in the market for a perfectly adequate & satisfying meal that doesn't require much effort, then this is the place for you. read more

The food was fantastic I had the chick fila sandwich and it tasted amazing the chick fila sauce was pretty solid the fries with ketchup were excellent but there was some racist kid there witch was very not exquisite but what really made this a 3 star and not a better review was the play house it was very boring and there wasn't many things to do I got bored very quickly and it was a total let down very disappointed. read more

Probably the nicest staff I have ever encountered at a Chick fil A. As we sat down an older lady placed a placemat down for my daughter. Then another lady was coming around offering free peach shake coupons. They were steady around lunch time but we ordered and before I got to the table my food was coming around the corner. Food was great as usual. The older lady again came around and re filled my soda and then helped clear our table. I was amazed by the great customer service! read more