Love this Chick fil a. Have a GF bun for sandwiches. Always busy and the staff is always friendly.

This chic-fil-a is so slack. Every time i come here it's either my sandwich is messed up or they are not giving me the full amount of fries i paid for. Never going back again. read more

There is just something "off" with this location. It's the only one around, so maybe it just needs some competition.... fries weren't salted, they forgot the kids toy with our meal, and while very fast and pleasant, they staff doesn't do the extras like the location we frequent at home - I'm sure it's because of the location near HHI, but at home, the manager is always walking around and talking to regulars, they have high chairs lined up with placemats and sanitizing wipes so they're easy to grab when your hands are full w kid stuff, employees will grab your tray and trash if they see you're done, and will offer to grab refills for you.... it's borderline a sit down restaurant in the way they treat customers. This one just wasn't as special as I didn't notice any of that, and the food was just ok. read more

I had a conference lunch today and I ordered catering from Chick-fil-A in Bluffton. Not only was the food great but it was also delivered early. The guy that brought our food was awesome. When I went to sign, there was no place for a tip. When I questioned why, he said that they don't take tips and it was pleasure to serve me. Did I mention that we are located on Hilton Head? The whole experience was a delight and we will definitely be ordering from them again. Thank you so much! read more

Food was great. Older person (gender unspecified) was very rude and not polite towards us in drive thru. wouldn't recommend for customer service. read more

Worst Chic-Fil-A ever. Waited in drive through for 30 minutes. But once we realized how slow the service was we were trapped in the parking lot. Not a single employee to outside to take orders or direct traffics. read more

This particular cfa is extremely slow, we got into the line at 9:30 and didn't receive our order until 10:15! Got part of our order wrong... had a stank look on her face, maybe if they opened the inside of there store they wouldn't have theses problems. Would not recommend! read more

Normally, I would say every Chick-Fil-A deserves five stars; however, there were several improvements I'd love to see this store make before it can meet the five star Chick-Fil-A rating. When we got there around 12:30, there was quite a line (which we expected! Can't penalize them for a lunch rush!). However, they had no good place to keep the line, so the line either blocked the entire condiment bar (an issue) or went back and blocked the entrance to the store and the dining room (also an issue.) In addition, the restrooms were not clean, and my friend's Superfood Salad didn't come with the dressing that normally comes on it. Don't get me wrong, I love me some Chick-Fil-A, but this Chick-Fil-A needs to step up its game to match the super high quality that is Chick-Fil-A. read more

Anytime I've ever been here, my order is correct. The staff is friendly & upbeat. The online order app is great if you're in a hurry.

We are HUGE Chick-fil-A fans! But this one, did not meet Chick-fil-A standards. We stopped here on our way out of town for breakfast and it was no busier than our local Chick-fil-A at any given time. My son ordered a scrambler burrito and was given a bowl. He politely asked the gentleman to exchange it, who happened to be the manager. He took the bowl from my son and slung it into the trash and was rude about exchanging it. When he gave my son the correct entree my son thanked him and he sarcastically replied "my pleasure". I would think being a resort town, they would be prepared for Saturday ins and outs of the tourist. I also needed to get some creamer for my coffee and my husband stood at the counter for 4-5 mins before anyone even looked his way to hand him the creamer. Again, very disappointed in this Chick-fil-A read more

Through this COVID mess, this restaurant is doing a wonderful job on their drive thru. Well organized with several employees along the way. Went thru last night, it was a long line but served quickly CHEERFULLY and CORRECTLY. it was a large order. Thank you for being dependable for fast, courteous service. read more

We applaud their requiring their employees to wear masks and gloves. Doing so demonstrated their concern for their customers. The food is consistently good and hot. We are all in this together! read more

Our first actual dining experience here since the Bluffton location reopened last week, although it was our third try. On the first try, last Thursday afternoon, we could not get into the parking lot due to the crowds. (Schools were closed due to Hurricane Florence.) On the second try, last Thursday evening, we arrived at 7:15 and they had closed at 7:00 due to Hurricane Florence. Tonight, we finally got in the door, but were disappointed to find service very slow, even though the number of people to be served was not large when we arrived. There were quite a few mostly young employees, but it was unclear who was in charge, and a lot of the young employees seemed to be running around rather than taking orders. It took an inordinately long time for our order to be taken. As a further comment, management seems to have taken a page from the airline playbook and squeezed more seats into the space available. The spacing of the booths makes it very difficult for adults, and especially older folks, to get in and out of the seats without some difficulty. The food was delivered as ordered, and was fine, and the employees polite as expected in Chick-fil-A We have been patrons of this location for more than 10 years, but overall our first visit to the "new" facility was disappointing. read more

The worst place don't pay Attention to customers and their service left without forks spoons and dressing for a Cobb salad when I called on a God I'm sorry read more

This is the hard to write as chic fila is special to me. But this is the SLOWEST chicfila drive through. I'm sure the food is going to taste incredible but usually chicfila is on top of it with their speed. It legitimately pains me to talk any bad about chicfila but this is upsetting read more

There was a hair in my fries. A blonde hair.... Also they could of gave us napkins. The drive thru girl was a little rude.

As you expect, always pretty fast service and friendly staff. Try not to go during lunch hours because there is gonna be a long line. I mean, you don't have much of a choice, it's the only one of it's kind for miles. read more

Refused to serve us breakfast at 10:29 a.m. and was told it was 1030. Never had a problem ordering breakfast even a few minutes after 1030 at any other location. Worst customer service, who wants to eat lunch at 1030 in the morning? Will never come here again bc obviously they don't want my $ read more

The staff at this chic fil a is absolutely terrible. They are rude and condescending I don't have a single nice thing to say about ANY of the employees at this location. I love the chain but not this location. They need to get their act together. They THREW my food and sauce at me as well! read more

Everyone seems to be afraid to review fast food joints. Not me. Not anymore. I go to this chick fil a at least twice a week. Service is fast and polite. Any request I have, no matter how asinine, is answered "my pleasure". As with any chick fil a, the food is always perfect. Even the less popular items are fresh. Skip the soda and get a peach milkshake. I mean, calories shouldn't be a concern when you're eating fast food anyway. read more

This is the worst Chick-fil-A I have ever visited. We went to the drive through this evening and the line didn't even seem crowded, in any normal CFA it would have taken 15 minute tops. FORTY minutes later we finally got our food. Something is wrong with the positioning of the ordering stations, not 100% sure. The owner should go visit Charlotte NC or Athens GA (Alps Rd) and study their process. Something is wrong. read more

This is the most disgusting chic fil a I have ever visited. I have kids and we do lots of road trips so we eat at chic fil a often and we have been to quite a few around the southeast and I've gotten used to being able to count on them as a clean place to eat and you know the employees will friendly and helpful. Unfortunetly, this is not the case with this location. There was trash all over the floor of this location. The bathrooms were absolutely disgusting with no hand soap OR hand sanitizer. The tables were all grimy and had not been wiped down, the same with the high chairs. My husband came out of the men's room and said it was equally as filthy as the women's and it smelled disgusting. When we ordered at the counter there were spills all over the counter like the fountain drink machines were leaking. We watched employees standing around doing nothing while a long line formed. A terrible location, do not eat here. The filth I saw tells me they don't keep a clean establishment. My husband told the manager about the bathroom and he didn't apologize or offer to get them cleaned up, he just said "oh I wasn't aware of that." Ummmm, now you are so please clean up this place. read more

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I love Chick-Fil-A but this one brings shame to Truett Cathy! You can never depend on when the place is open or closed. Sometimes there's a note on the door "Closed" will open at 10:30 AM while other times their just closed. Not sure how the place stay in business! read more

This chick fil a is not managed well. It is not clean and the food takes a while to get. Don't let the double drive thru fool you it all goes to one window very slow service. The online pick up order is slow. This is not your typical chick fil a. read more

Visited for breakfast while out of town for a Marriage Conference. Upon receiving our breakfast order, unwrapped my chicken biscuit to find a very thin flat biscuit. Because my family LOVES Chick-fil-A and chooses to visit one in each city we are in, I expected nothing less than a smiling face and a courtesy apology for any dissapointment I may have had in the quality of my order. Instead I received an ok, eye roll, and a slamming my biscuit into trash can by the impolite cashier. She conveniently took off her name tag after giving me the new biscuit. Highly dissapointment in the lack of Chick-fil-A style customer service. I will make sure to not make this a return visit on our next trip to Hilton Head. read more

i love chicfila, and was excited to come back after renovations but this girl (looked like a manager or something with red dyed brown hair) was not wearing her name tag and was yelling at the trainees and being very rude in front of customers to her coworkers. made me very sad. she shook her head profusely at them and would roll her eyes. not a fan of her. read more

I must admit....this is one of the slower & mediocre Chick Fil A's. The food, service, & speed are just OK. They've never met up to the standards of this wonderful fast food chain that prides itself on great service. I only visit this location often because of the convenience. My advice is for this location to step it bad. Chick Fil A is not an average brand! read more

If you are looking for fast food that is constantly great. You have found the right restaurant. I have being going to this Chick-fil-A location close to a year now. I have eaten inside the resultant and also utilized the drive thru. Great Customer Service, Very Clean and food is constantly fresh. Certainly well worth going to if you are living in the Hilton Head Island, Bluffton and Beaufort area. I certainly will be returning in the near future. This restaurant certainly rates five stars and more read more

Slowest drive thru in Chick-fil-a history. Waited 30 minutes at 3:30 on a Friday. After paying, had to wait another 10 minutes on nuggets. Never been so disappointed in a Chick-fil-a. The workers were kidding around and playing instead of working. Need better management and retraining for workers. Embarrassment for the company!! read more

Best service in the industry, Chic Fil A is the only fast food restaraunt I frequent with any regularity. Keith's store in Bluffton exemplifies this. read more

We stopped in on a Thursday and the place was empty. Food was what you would expect but not the cleanliness. For an empty restaurant you would think they would be out cleaning? They forgot the fries with my order. Blond haired MGR looked a bit stressed. SMILE!! Not sure why, the only business was coming through the drive thru. Don't worry Chick Fil a, we still love ya! read more

This is the WORST chick-fil-a I have ever been to. I had to repeat my order 3 times and the cashier still got it wrong. Then she got my friends order wrong. When she asked for my name I spelled it out for her slowly and she said "oops I spelled that wrong but it's okay" first off, you NEVER say that to a customer ever , and second it's not okay. Also, my macaroni and cheese was burnt , and the manager Mitchell gave me attitude when I asked for a new one. My fries were also old. I work for another chick-fil-a and I have never seen customer service so bad in my life. Not impressed. Two different employees said "you're welcome " not my pleasure which isn't a big deal but when you're at chick-fil-a you are Expected to say my pleasure. The cashier was extremely rude and another cashier was rude as well. read more

Always good and consistent and cheap. Wish portions were bigger because I hate not having more to shove in my face.

Wow. I have NEVER been to a worse Chick-fil-a! We placed our order at 12:30pm and after going up to the counter after waiting 20 minutes, finally got food 30 minutes after we placed our order! It seemed very busy, but I've been in plenty of Chick-fil-a's that were equally as busy, but never the chaos that we experienced at this location today, or the ridiculous wait for fast food. Add to that the snippy attitude of the girl who took our order and I doubt we'd ever go back to this location. read more

I place a large order just about once a week for about 8 people. Chris always takes great care of me. I love this location.

Ordered a large tray of chicken minis for my office and Brittany's customer service skills were phenomenal. Food is good and prepared in a timely manner too. This location does a great job--Thank you Brittany! read more

You all are a very good company. Every time I come whether your busy or not you always make it your business to get your orders out quick, fast, and in a hurry. Your food is amazing and you deserve more than just five stars. read more

Chick-fil-A costumers are so positive and always smile. There service is amazing! The food is great, but the shakes taste off. The chicken is amazing, and the burgers are awesome! This restaurant is fantastic! read more

My favorite place! Food is always so great! Employees are very friendly and love the atmosphere at Chick fil a.

Horrible horrible experience. Can I give it 0 stars? Not up to chick-Fil-a standards at all! Incompetent employees and a kitchen that only got 1 out of our three meals correct. Also dissapointed to see no wifi. read more