Drive through had 3 customers ahead of me, but I was in and out in 4 minutes. I placed a mobile order and customized my meal to my liking, added all the sauces I enjoy and was able to pay linking my Apple Pay. Food was fresh and made to order when the app detected I was in line. Such a neat feature! The team member that fulfilled my order gave me some sauces that were new to me to try. I really enjoyed my tenders with the Polynesian sauce and my fries were delicious, tossed in buffalo sauce and ranch! This location has always provided great service. Make sure you follow the signs to get to the drive thru if you're picking up your order, it's a bit tricky if you don't pay attention! read more

Chick-fil-A - Drive though line - Fast Food Near Me - Austin, Texas

Don't come here for breakfast. This is one those locations that opts for the paper thin chicken filets for their breakfast sandwiches. And it will still cost you $6. I am no longer willing to support shrinkflation and theft of value like this from any company. Other than that, service and taste/quality are good, they're just being cheap with the filets they buy from Chick-fil-a to run their franchise. read more

This is the forth time my gf ordered the jalapeño ranch club lettuce wrap, and they have forgotten the sauce. Forth time. How hard is it to put the sauce in the bag? One time? Accident. Two times? Slip up. Three and four times?? Incompetence. Sloppy. Lack of care for the customer. No pride in your work. I don't even know we take our business here anymore. We should just go to P. Terry from now on. read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Location right off 35 and Tech Ridge area. Friendly staff and clean restaurant. Food ready before I left the counter. Plenty of parking even when busy. read more

Chick-fil-A - Chicken-n-Strips Meal - Fast Food Near Me - Austin, Texas

The service at this Chick-fil-A has gone down so so much but not the prices! I went for a work lunch with a friend and we were appalled at how expensive this place has gotten. The tables were slightly dirty and they seemed understaffed for the lunch rush. My grilled chicken wrap was lacking flavor and chicken itself. It had a bunch of stale cheese on it! As someone who worked for Chick-fil-A, I won't be back for a long time. read more

First they don't answer the phone !!!! I asked for no bacon become I'm allergic & looks like they gave me extra. I'm pissed because I just came home & seen there's bacon. Whoever was taking the order on drive thru needs to not do that job. I asked for a regular spicy sandwich. I guess he heard deluxe sandwhich because that's what I got. Don't come here go to the other chick fa la. read more

Chick-fil-A - I asked NO BACON I'm allergic. & they don't answer the phone. Just seen this when I came home. - Fast Food Near Me - Austin, Texas

Stopped here to get dinner went inside because the drive-through line was long as usual, which is fine. Discovered that there was no changing station in the women's bathroom so I had to change my child on the floor. I was not happy about the bathroom was disgusting. For a Chick-fil-A, I would not expect this kind of service. read more

Chick-fil-A - No changing station in woman bathroom - Fast Food Near Me - Austin, Texas

This location is not like your typical locations.... SLOW and no customer service! Keep going up the road to mopac or round rock because the time you'll wait here is not worth it! read more

Finally had the heart to go to the newly renovated chick fil a as I did not get a chance to go to this location before the renovation. I arrived at around 6pm on a Wednesday, I see there is a long line but I'm not worried every newly renovated chick fil a has a mobile thru right? Unfortunately that is not true like I thought, I was greeted to one lane of traffic with the other lane usually used for regular drive thru is blocked off which causes the line to be so long that it leaks into the parking lot and roadway with people on both sides trying to merge into this one lane. It took a while but I check in for my order as I had ordered pickup, everything was going ok until I drive home and go to eat my sandwich and I see they give me a spicy sandwich when I ordered a regular one, my girlfriend was also surprised to see that her regular salad was a spicy salad. I want to try to like this location but there is clearly a lot of work that still needs to be done. read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

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I ordered through drive through today, a spicy chicken sandwich with pepper jack cheese. I went home and was getting ready to eat when I saw a long hair strand in my sandwich, I love chick fil a but this is disappointing and disgusting. I also tried calling multiple times , no response read more

Chick-fil-A - Hair on Pepper Jack cheese - Fast Food Near Me - Austin, Texas

I go here multiple times a week and I am always missing something or the order is incorrect. It is very inconvenient to use the drive through and have to turn around to go inside and get what you ordered. This location needs to properly train employees. read more

My sandwiches and lemonades have always met the Chick-fil-A standard, and keep bringing me back. Like many other Chick-fil-As, this location has meal rush times running like a well-oiled machine. Two lanes with a cover, with employees taking orders, tagging them to each vehicle. Orders can't get messed up! If you are willing to wait in the long line of cars for a meal, you should be guaranteed to get what you ordered and I bet it will be tasty. Only problem here is that traffic flow is horrible during this time. They block off one side of the parking lot (so people parked there have to back out down the row).  That said, meal time traffic is horrible at most Chick-fil-As; this one is located between businesses, which makes it a problem. read more

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I don't like giving 2 stars or below but this chik needs to be called out on. Nice location inside of the restaurant was clean. Not busy for lunch We ordered spicy deluxe chicken- which was overcooked and burned, I went to the counter to ask nicely if they can replace the sandwich because it looked inedible, handed it to a lady gave me a stinky eye! 10 min passed I still have not received my sandwich so I went up to the counter and asked if my sandwich was done no one knew what I was talking about, I pointed to the lady I gave it to she said she doesn't know! I was boiling at this point, the cashier looked at the window saw the sandwich handed it to me I opened it and it was the sandwich I gave them to redo. At this point I just said forget it I will never come to this location again & I hope the manager of this joint will read this and correct the horrible customer service read more

Chick-fil-A - Overcooked chicken - Fast Food Near Me - Austin, Texas

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Service was slow, ordered ahead on the mobile app (at least 10 minutes before arriving) and still had to wait 20 minutes before receiving our food. Drinks were half filled, packaging on food was greasy or touched with dirty hands, and we were missing utensils for a salad. read more

Food you can count on during the work week. Always fast service and the drive thru line never backs up. read more

Chick-fil-A - Menu - Fast Food Near Me - Austin, Texas

I believe this is the worst chick fil A in Austin. Their service is slow. Both lanes are rarely open, but they are both open in the evenings. For fast food, it is not fast at all. You pull up to the window and see 10 people inside laughing and chatting. read more

somewhat embarrassing this place cannot procure an operational and dependable ice machine. I'd say half the dozen or so times I've dined here in past couple of years, no ice. if literally every other fast food joint in the world can do it, this place should be able to handle the small and necessary task of dependably offering ice for its customers' drinks read more

You know it's bad when the MCDONALDS down the street has better service than this Chick-Fil-A does. I can't tell you how many times this location has gotten my food wrong and the service has been so mediocre. Which doesn't align with the Chick-Fil-A brand at all. Honestly it seems like teenagers are running this place. read more

This has to be the worst Chick-fil-A ever!! Always getting order wrong, this is honestly the only one that F up every time , it's like they don't know how to read! They think refund is enough no!! I had a 12 hour shift got off work placed my order online got there picked it up got home and guess what?? I was missing my side mac & cheese and my side salad... how hard is it to hire people that know how to read?? That's not the worst part somehow two spicy chicken sandwiches made it into the white bags which are meant for regular chicken sandwich. So now you got my wife and my son crying because it's spicy! So now I have to go all the way back after getting home and the best thing she can do is offer a refund or a whole meal back? Really? After you F up this big that's the only thing you gonna offer no I want my meal and my money back! Waisted my time the only thing I can't get back the most expensive thing in the world and my gas money?? Even if I did check my bag and saw that I'm missing my mac & cheese and side salad but how am I gonna know that the white bag that is suppose to have a regular chicken sandwiches is actually spicy! I deserve the meal and my refund it's not my fault you keep hiring people that can't read don't let me pay for their F ups! Manager on duty today definitely got an L in every way! Didn't even say I'm sorry let me make it up nothing peace of crap customer service. I hope I don't have to take my son to the ER because his throat is swollen now because of the spice! read more

Service is usually pretty speedy for me, but I also usually do a mobile order before getting there. My biggest pet peeve with this location is the literal maze they have in order to get to the drive through or even the entrance to the building at all. Sometimes I'll just go to a different location to avoid all the entrances that are blocked off. I have also had items missing in my order a few times in this location. Overall, not too bad, but I definitely prepare in advance before going. read more

Worst chick fila I've been to. And I've been to a lot! I had placed an order for breakfast at 10:20 on the app and it still allowed me so I go in to pick up my breakfast and because they have taken too long it's 10:45 and they tell me they can't give me what I paid for because it's past breakfast time.... I would understand if I was ordering at the register after 10:30 but that wasn't the case... To top it off I had a free drink to redeem that they randomly give you and they REFUSED to give it to me even though that wasn't even part of the refund. Sad manager that they have here. read more

Placed breakfast order on mobile app, said it was open on 4th July got there at 9:30am, place was closed until 10:30am, waited an hour fro it to be open and already charged me for breakfast item, and when restaurant was opened I still did not get a refund, now making dispute charge with my credit card company avoid this place at all cost this location will rob scam you! Cashier wouldn't even offer a free sandwich for the inconvenience!!! read more

Sorry to say as much as I love chick fil a the lack of attention appalled me. To follow the ticket shown is a simple task and you couldn't even do that. IT WAS NOT MY PLEASURE to see the fake attitudes these workers had. THERE WAS NO RANCH huge L on your part. read more

I got 2 waters from this place and there was a bug inside of them and you could see and taste coke mixed in with the second cup of water.

TERRIBLE SERVICE AND CAN NEVER GET THE ORDER CORRECT! Didn't include sauce for the strips. Ordered grilled nuggets and was given crispy ones. No salad dressing for salads. This place is a joke.. read more

Highly disappointed because all the entrances were blocked off. I went through drive through and I had to get off because they forgot one of my orders. Do not recommend this location. read more

I didn't receive a receipt for my order they're were items missing from the bag including the sauces I asked for like?, and then they never pick up the phone regardless if they're busy or not, this is why I don't choose to visit this location I never have any problems at any other chic fil a this is ridiculous ‍ read more

It is impossible to use the drive through here -you must circle the business several times to find a way not blocked by "exit only" or orange flags cones. It's like they Don 't want to do business. I've been here five times in 2.5 years taking my dog to petsmart and it has never been easy to get into the drive through lane, and if you do, the menu is outdated, and the microphone doesn't work. Do yourself a favor and go to McDonald's. read more

The service here is awful! And they are more worried about chatting with their coworkers than helping out paying customers.

I went to get a simple fries and sweet tea. It takes ALOT for me to leave a bad review...but YALL!!! They left me a whole potato half as a joke and refused to give me my salt! Well played chick fil a, well played. read more

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This location is super close to me so it's the reason I'm frequently there but they are the worst at giving you the wrong item. The times they do it, we are swinging through before hitting the road on a trip. We've gotten pickles when we specifically asked for no pickles and that's what they have on the receipt. I've gotten tea when I've asked for lemonade. The place is always busy, the workers are always super nice but I can't in good conscious give them more than 3 stars because of the amount of times they have screwed up our orders. Just like everything else, it's always a gamble. If you're traveling and stop here, I advise eating inside and checking your order. You'll likely get what you ordered and paid for... read more

Chick-fil-A - Social Distancing the second drive-thru - Fast Food Near Me - Austin, Texas

Horrible customer service 20 kids all behind the register, no acknowledgement, order and drink just sitting while I'm being ignored mind you they've removed their pick-up sign. So I patiently wait to be served as the line emptied out and they continued to just walk by me I finally addressed someone I'm waiting on a pick up order for Rell she's say let me check then grabs it and says it's right here, get all the way home and they have made my order wrong. I call several times and finally get through to no avail they want me to come back so that they can make it over and no compensation for their mistake or me having to drive back to their location sorry not eating here I'll just throw it away and remember how horrible this location is and spread the word to friends and family and coworkers read more

Food was fine. The ambiance...not so much. Sat down at a table towards the restroom and found a live cricket on the window sill. Then found a dead cricket towards the bathroom. My cricket senses started tingling. Was this a two cricket problem, or the start of a much more significant cricket invasion. Alerted a manager who asked me to show her the issue. Glanced under the table to see 5 more crickets, the majority of them living. JIMINY! We moved tables, but our new table was within earshot of a cricket symphony. As I dined on my spicy chicken sandwich, I watched the staff sweep up another 15 live crickets at least under many tables. They dumped the dustpan and came back to sweep up...you guessed it...more crickets. When I hit the bathroom on my way out, I noticed a couple of live crickets in the men's restroom. Either someone dumped a large bag of crickets or the cleaning crew was derlict in their duties today. Would not recommend wearing any type of open toed shoe. Not to sound too pretentious, but it would've been nice if the manager offered us a free meal or we left with a giftcard. read more

I've tried to give this place the benefit of the doubt due to how much I LOVEEE Chick-fil-A but this place is like a catfish. Beautiful brand, horrible representation. They always get my order wrong. I wish the service was as good as ANY OTHER Chick-fil-A. Laugh. Out. Loud... read more

Literally worst Chick Fil A ever. Worst attitudes, disappointing food and horrible representation of what the company stands for. Drive the extra 5-10 minutes to Pflugerville or Round Rock read more

Terrible experience. Poor customer service. Waited in long line which is what I expected so that was not the problem. But my order was took while I was in the long line and was not told some items were not available to order. Ordered items on the menu and paid for items. Once I got to the window to receive my food was told my side items was not available. Was given the option for a refund but then was told they could not put it on my card. Only option was cash. The whole experience was terrible with very poor customer service. Asked for ketchup and didn't receive any. The sandwich I ordered the bread all torn in pieces. I love Chick-fil-A so I'm very disappointed with this store. 12901 N I-35 Service Rd Austin, TX 78753 United States read more

Service is nonexistent at this particular location. I count 14 people in line and one register open. There is two employees talking and wiping trays while I type this. I see another two people filling cups. Are none of this employees trained for register? Or is there a lack of management? I don't know but Chick-fil-A is not known for this type of service. read more

Hit or Miss honestly. Went this morning for a coffee and chick n minis, no line at the drive thru, which was good. Got to work opened my food; chick n minis bread were hard nuggets were cold. Clearly it was old food they tried to warm up. Went back and they gave me my money back but still, this location is hit or miss. read more

Chick-fil-A - Chick-fil-A Chick-n-Minis are supposed to be fluffy bread with that sweet glaze on top. What is this? - Fast Food Near Me - Austin, Texas

Drive through is literally a maze. The store puts up barriers and makes you drive around the parking lot until you can find a way in.

There was a hair stuck to my cheese. The place was too busy, the workers were talking amongst themselves and completely ignoring customers. They blocked off the entrance to the drive through, it's just a mess. I tried calling but their mailbox is full, just save your time and money. don't go here read more

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