Clean location, friendly service and food came out freshly made and hot! Felt the need to provide an update since their reviews are older and not a good representation of my experiences at this location. read more

Chick-fil-A - Spicy Deluxe meal - Fast Food Near Me - Austin, Texas

I've never heard of a place say they cannot do no salt on their fries. When they said we don't do alterations to any of the items, I asked if they sprinkle the salt on afterwards and the lady responded with "yes" so my next question was, can you just NOT sprinkle salt on it and she said "we cannot do that because then we would have to clean the entire fryer". Anyways, I canceled what I was ordering and only got my kiddo something. If someone wants to reduce the sodium on their food, that should be okay to do. This is the problem with places now. read more

I've been to this Chick-fil-A many times and they never miss. Today specifically sparked my review. I made my order on the mobile app in a hurry not paying attention to what I clicked. I ordered curbside & while sitting in the car with my pups, I noticed I had ordered a spicy sandwich (I can't have spice). I took off inside to request them to switch this out as I had used my birthday treat & was worried they wouldn't be able to do anything. While waiting inside, I saw a worker headed to my car. I ran over to her apologizing for the mishap & she quickly told me not to worry & was back out to my car within a few minutes with my updated order. The inside was spotless, might I add. I did not catch the names of the two ladies who helped me, but I am very appreciative as I was needing to get back to work shortly after arriving. They are always so kind in the drive thru as well as I often bring my pups to get grilled chicken nuggets. Thank you, Chick-fil-A staff at 620 for always being so helpful & kind, serving delicious food & for being quick to help me reverse my error today lol. read more

I haven't eaten breakfast here for years and i'm glad I haven't. We ordered either the 10 or 12 pack of chicken biscuits and a yogurt and literally it's almost $20. Other than the staff being friendly this company should be ashamed. If i would have known the price or size of biscuits I would have never ordered ( they only list the 4 pack meal which i did not want). The biscuits are less than an inch and the tiny speckle of a nugget was even half that size. Then the yogurt pictured on the menu looks like a large yogurt but when you get it - it was about a 4 ounce serving with 2 strawberries cut up. I get they have to pay employees, building, advertising but geez- that $20 meal cost them no more than $1-$1.50 to create. Chic filet is getting too big for their britches. $20 and 2 people were still hungry when finished. Better options read more

My love affair with Chick-fil-A began many, many, many years ago in Little Rock, Arkansas. I was asked to pick up food from there on my way back to my cousins house and decided to order me something. It was love at first bite and at that moment I knew I would be hooked. Sadly they didn't have any locations in the state that I lived in at the time so I would only be able to indulge when I went to Atlanta, Little Rock or some where in the South. Well this Chick-fil-A location has got to be the absolute worst location of all of the Chick-fil-a's in the US. I have been to a lot of Chick-fil-a restaurants in many different states and this location has got to be the worst. Last time I was here I said I would never come back but today just confirmed that I never should have returned to this location. I asked that they not put any salt on my fries because the last time I came here they gave me salted potatoes. Like they put so much salt on their fries it would give the healthiest person hypertension. It's ridiculous! I mean these fries had so much salt on them you would have thought they had extra salt on them. These fries look like I ordered salt with some fries. When I asked for no salt they had the audacity to tell me they don't do modifications to the orders at this location when I had ordered a salad with no bacon and they honored that and all I am asking is for no salt. Like I'm saving y'all an extra step!! To make matters worse as I was eating my salt infused fry I felt a piece of hair on my lip!!! This totally ruined my appetite. I just threw the whole bag of food in the trash as soon as I got home. This place is not like any other Chick-fil-a and I'm pretty disappointed that all the people inside handing out the food don't have hairnets on. Go here at your own risk. I will add that most of the times when I would go here the customer service is impeccable but they need some major improvements on the food. read more

Chick-fil-A - Salt with a fry - Fast Food Near Me - Austin, Texas

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The negative reviews here are puzzling. This is a great place. * * * Chick-fil-A is arguably the best fast food chain in America. While a few Chick-fil-A's are not up to "corporate standards", This is a completely respectable and solidly-run Chick-fil-A. Chick-fil-A is a Southern Conservative chain. They close on Sunday so their employees and customers can go to church. But they have the highest moral integrity about serving food to the general public. Their ingredients are high quality. This is not always the case with fast food restaurants that serve chicken. They have healthy eating options on the menu. (You don't want fries with that? You can get kale with that.) The recipes are excellent. (A special shout out to the spicy Chick-fil-A sandwich.) The cleanliness and maintenance are impeccable. (Try saying that about a Burger King or a Wendy's.) The room is a nice place to sit. They are extremely ecological in how they take care of their trash. For fast food, this is everything a Berkeley, California Yelper could ask for, All coming from a chain headquartered in Atlanta. * * * This particular Chick-fil-A has the additional cachet of being located at Four Points. Some of the customers are people driving on the state highway just outside the restaurant. But many locals are whites living in the posh developments of River Place or Steiner Ranch. There are lower middle class people and upper working class people who do live in Steiner Ranch. And there are "real people" apartment complexes up and down Rte 620. But most River Place and Steiner Ranch homes are upscale. Really upscale. Other diners are engineers working in the tech companies nearby. This is a fairly global population, and rich in its own right. Watching the drive through lanes is fascinating. A lot of money passes through those drive through lanes. You see Porsche SUV's, Luxury Sedans with all sorts of exotic logos, BMW's by the dozens. You also see the one van of guys working for the pest control company. Hey, the help has to eat SOME place ... * * * Why does Chick-fil-A get all these negative reviews? Garrett W's review of the 620 Chick-fil-A has one explanation worth thinking about. Garrett W. argues that the negative reviews of this Chick-fil-A come from wealthy Karens. To be fair to people who live in the neighborhood, I have seen plenty of Yelping lower middle class apartment dwellers write troll reviews about not liking their fast food. Some wealthy people obtain their wealth by being absolute saints. But Garrett W. may have a point here. Some rich customers are fussy customers. * * * I have two different theories. Theory 1: The complaints tend to be about the drive through window. I almost never get drive through, anywhere. For this review, I did my eating inside Chick-fil-A. There is more than can go wrong at a drive through window than there is with indoor dining. If there are complications or obstacles, the kitchen can serve people "out of order" in the dining room ... Getting the simple orders delivered to the tables that are simple and dealing with the problem orders as they get to them. This is harder to do on a drive-through. If there is a rush or confusion or something amiss, the drive through customer tends to get the short end of the stick. Plus there is more time and performance pressure on the person in the drive through window than there is on any other staffer in a restaurant. This can lead drive through window workers to make stupid mistakes or to be irritable with customers. I suspect that many of the people who wrote bad reviews of Chick-fil-A Would have been happier if it had been possible for them to eat inside. * * * Theory 2: There may have been weaker management in 2020 and 2021. This may have been fixed by 2022. It is notable that most of the adverse reviews stem from that one historical period. * * * But all of this is purely theoretical. The bottom line is that Chick-fil-A on 620 at Four Points is a good place. Come on down and have a chicken sandwich. It will be a good one. * * * If you are lucky, you might find someone eating at the restaurant you fall in love with ... You marry that person. By doing so, you marry into wealth. Six months later, it is YOU driving up to the drive through window in your Infiniti SUV. If that IS you, Please be nice to your server. read more

Chic fil a is always bussin, it's a little bit expensive but worth it because it's always fresh fast and every sauce i order is actually in the bag i don't have to get out of my car and come in and ask for it like other restaurants read more

All you could ask for in a chik fil a. Fast service and the food was good Get some chik fil a sauce with your order, you won't regret it The curbside pick up was also very fast read more

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The "large fries" to go were not even full when we opened the bag. It was 10:50am and only a few cars in line. There's no excuse for this. I took a photo of the two "large fries" without sampling before the photo was taken. It's ridiculous. They don't even cut off the bad spots of the potatoes (see photo). And for some reason most of the partly filled containers contained these bitter, dry fries. We won't be coming back; we will continue to go to the Bee Cafe location where the containers are so stuffed with fries, we find them in the bottom of the bag and often can't finish them all. read more

Chick-fil-A - This is what passes for large fries at this location. - Fast Food Near Me - Austin, Texas

long time customer of Chick-Fil-A, but this one is time and time a fail; we finally have to go back to the one in Bee Caves. When pointing out to onsite management over and over that there is no longer spice in the spicy chicken sandwich you're referred to the kitchen manager. Sorry, the corporate requirement is the owner address issues, especially food issues. The man who referred to people that frequent this spot as 'Karen's' is either a friend of management or has lost his taste buds. Go to other ones, the four points store is not worth it. read more

This is the SLOWEST Chic-Fil-A known to man. On multiple occasions I have been the only car in this drive through and have still sat 7-10 minutes at the window after paying waiting on my order. When I think CFA, I think predictably good food and fast service. This location is an absolute outlier. read more

If I could rate this a zero I surely would. I have never had issues with this location besides a missing fry before. But tonight definitely will be one to remember. I pulled into the drive-thru and not even with a friendly tone was instantly met with "NAME". Took me aback some since I'm used to at least a welcome or something. But the snarky short attitude tone was all I received. I requested a second at least to look at the menu and she didn't hear me and again got the "WHAT". Like.....I almost drove off it was just flat out rude. I repeated myself and guessing she didn't realize she was still pressing the button when I heard her comment something along the lines of "whatever stupid..." I immediately let her know I could hear her and she began apologizing from being caught. I requested a manager and asked to at least be apologized to in person because that's unacceptable completely. Don't work in customer service if you're going to hate the people who come to you to enjoy a good meal. Instead I was served straight attitude. Disgusting behavior. I hope the owner trains his people better. Because this is not up to the normal Chik-fil-a ambiance. Rather take the 20 minute drive to bee caves now. read more

I frequent this location and have been treated with kind and friendly staff. Lines can be long during rush hours but the wait is normally not too bad. Unless you have an impatient child who'd scream for the entire trip, then it'd feel like a lifetime. Which is why I sometimes give up on going out and use their app instead. Their delivery service is quite outstanding, I ordered through the Chick-fil-a app at 12:33pm, estimated arrival time was 12:47pm, food was out my door by 12:55pm. The app itself is easy to use but was acting weird at the very last part, it wouldn't let me customize the tip so I had to leave extra cash in an envelope on the door. Food arrived hot and they got everything right. Although items may be priced higher than in store, I am thankful for this service as my little one hates car rides and would scream for 20 minutes straight. Got to pick my battles right? Today I chose to lay back a little and have Chick-fil delivered to me ;)) read more

Is chick fil a is the best my momma work here and idk why people saying it's slow when it's not like have they ever heard of short staff and maybe next time they should go cook their own chick fil a if they think it's slow read more

Really dissatisfied with my order today. Food was fine but the drink? I ordered the White Peach SunJoy with my meal wanting to try it out especially in this hot Texas heat only to be met with a kid sized drink. Apparently this is the size it comes in even for an adult meal. Not to mentioned it wasn't even full. Of course you don't want to fill it to the top for spilling reasons but I'm talking skimped. I asked if I could just get a regular cup with a splash or two of tea so I can mix them as was told I'd have to pay for that? I didn't realize less than 3 oz of tea had a cost. Just honestly annoyed considering I paid extra for a drink that was super small. I should've just gotten a regular drink if I knew chick-fil-a would be so stingy lol read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Chick-Fil-A never ceases to hit the nail on the head with amazing customer service, hot and delicious and juicy and tender and moist chicken, and most of all, that good ol' southern christian lovin. As I walked through the double glass doors, I was greeted with the soft and gentle smiles of each and every employee, which set the precedent for the remainder of my experience. Ordering was nice and easy, and the food came out quick and hot, just how God intended. I had the grilled chicken sandwich with the white bun instead of the wheat, and my associate (not my boyfriend, I am a heterosexual) had the spicy fried chicken sandwich, lunch was on me of course (I'm loaded btw). While chowing down on this heaven-sent grub, I saw what seemed to be the familiar face of Michael Cera (he was in Wet Hot American Summer I think) but it was actually none other than Collin, a Chick-Fil-A Team Member as seen in photo 1. My excited self rushed to snap a quick flick of this doppelganger, and he was definitely was a leading factor in this five-star review. Thank god for Collin. On my way out, I requested a refill of my half tea, half lemonade beverage, and to my surprise they had the goated-with-the-sauce Cherry Coke on tap in their soda fountain. I quickly asked for a cup of that liquid instead, and Team Member Matthew, as seen in photo 2, was just as quick to help me out. I left this establishment with a full tummy and quenched thirst. This experience was unforgettable, mostly due to hiring manager who shook Matthew and Collin's hands when putting them on this amazing team. Definitely going to church on Sunday after this! read more

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I love this chick fil a so much I come here often and when you dine in you get that restaurant experience and you can see the care put into this chick fil a the cleanliness read more

They just stand there and stare at you if you walk up to the counter until you say something or leave . I was at the counter for at least 13 minutes before anyone said anything to me, some girl was even by the pickup counter just standing there. I work in the food industry, it's not hard to just do your job lol read more

This location is not your typical Chic-fil-A. They are very rude and they consistently pass out trash. I recently placed an order and I'm absolutely finished with this location. I ordered a Cobb salad with a spicy fried filet. I received a premade ice cold salad including grilled chicken. I have never received dry chicken from any chic-fila so I'm not sure if they gave me old strips or what? The brownies that I ordered crumbled like dirt they were so old and to top it off Iona the supervisor lacks professionalism when I called to express my complaint I was cut off and the transaction number was demanded she processed a refund and never once finished listening nor apologized about my experience. Her response does not reflect any service I have ever received from Chic-fil-A and I'm very disappointed. read more

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So far so great! Love Chick Fila, and this location is no exception. I had wondered if they would be able to open as expected, because construction had not finished yet when the covid19 lockdown went into effect. As a business, Chick Fila was already well positioned to deal with the crisis (good app, mobile ordering, curbside pickup) so everything has seemed to go off without a hitch. Good food, convenient, and the service you expect. Five stars! read more

Chick-fil-A - Deluxe w Colby Jack - Fast Food Near Me - Austin, Texas

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Disappointed and won't be eating here or any other Chic fil A establishment, which is unfortunate because I love Chic fil A. Last month I had an incident where I choked on plastic wrap cooked in my chicken sandwich while alone with my one year old son. Very traumatic. After dealing with the franchise owner and Chic fil A's insurance company, they felt my traumatic experience was priced at $100. I hope corporate reads this to make this right. read more

best cfa i've honestly been too , clean , nice , overall way better than just an average one , sat near the owner having a discussion to an employee he handled it well even asking how they felt in the situation and when he saw an elder lady about to come in he dropped everything to go open the door and help read more

I don't know what's wrong with this location but there's definitely a problem. The fries are always half full and my "grilled spicy deluxe" sandwich was half bun and half chicken - for $13. Not ok. I'll try some other locations but I'd avoid until they decide to quit screwing their customers. read more

The service is super friendly always! I especially think that Jackie is doing awesome (you go girl)! The food always hits and the place is always clean. I'll never not eat here! yay! read more

Look at my chicken bruh u gonna get me sick it was disgusting cold asf and raw. I want free lemonades read more

Chick-fil-A - Chick-fil-A Chick-n-Minis - Fast Food Near Me - Austin, Texas

After standing at the counter for 5 minutes and then being passed over to take the order of a gentleman who arrived AFTER me, I began to feel invisible. There were LITERALLY 15 employees "working" the front area. Finally a delivery driver addressed me. Wow. NEVER had such terrible service at a CFA. What a disgrace! Skip this one. read more

Chick-fil-A - Literally 15 "working" but none taking orders. So disappointing. - Fast Food Near Me - Austin, Texas

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Don't listen to all the bad reviews. The problem isn't the Chick-Fil-A, it's the area that it's in. It's in an affluent-ish location so the people you see complaining here are just "Karen's." I've gone to this location like 50+ times and never had a single issue. Always great service, my order is never wrong, and the establishment is clean and well taken care of. The only thing the "Karen's" are right about is the wait time, but that's at any Chick-fil-a. 5 stars. read more

This is the worst chick fil a I've ever been to. The line is always long like any other chick fil la but they take forever. The employees are nice but they sometimes purposely act like they can't hear you on the intercom and then have your order ready exactly the way you want it when you get to the window. I'm not sure if that's like joke they play or what but it's pretty childish. Also they always mess up something, the fries are never full no matter which size you get and the food is only fresh in the morning for breakfast. read more

Experience date 08/10/23 Worst chik fil a in the US in terms of service speed. I pulled into the drive through because i saw it was one car on each drive through with some cars in front of them who have already ordered and i love chick fil a breakfast so i was like why not ..chick fil a breakfast ends at 10:30. I entered the drive through with 1 car on each order station at 10:19... and guess what.. literally did not get to the drive through order station until 10:31. The girl had to check with manager to see if she could still do that for me.. made me so upset even hearing that question. Manager luckily still approved it but you guys have a serious service speed issue. It makes no sense. Any other chik fil a i would never be in a 12 min wait for 1 car in front of me to order. So mainly the traffic in front is causing the hold up. I feel like you guys need either more people or better management. For people with big orders you should have the pull forward and there are two more parking spots for drive thru orders, that way you aren't making people wait for 12 min who ordered sometthing small and simple. By the time i got my food it was 10:42. MY TIME SPENT TOTAL AT CHIK FIL A DRIVE THRU, WHEN IT WAS 1 CAR AT EACH ORDER TAKING STATION WAS 23 min... 23 min to enter the drive through and be handed my food was 23 MIN. THATS THE MOST ABSURD DRIVE THRU TIME FOR ANY DRIVE THRU, ESPECIALLY FOR A CHIK FIL A. Just fyi Bee cave chik fil a can have a wrap around line peak hours and i'd still be served faster than here. Do better. Seriously i hate having the need to call u guys out, haven't yelped much lately except you guys. read more

Amazing as always. I question all the one star reviews as it looks like an effort to smear a great company.

Great service! So glad this location opened up close to us. Sometimes we would drive from Lakeway and look for a quick pit stop. The workers are always incredibly friendly and accommodating. And level of service and quality of food you expect from a Chick-fil-A :) read more

Not surprised to see other negative reviews for this location. For some reason this particular Chik Fil a just can't seem to get an order correct. I hope they can figure out what's going on with their service. read more

the night crew on 05/25/24 rocks!! they happily served us despite closing in 5 minutes. we were so hungry after work and they were more than happy to get us some food. these people deserve kudos. thanks y'all, you made our night!!! -Whit & Elena read more

This is the worst chick fil a out there. I've gotten a spicy chicken sandwich in a regular bag. Further, their chicken fillets are equivalent to McDonald's. Not sure how the filets can vary so much from each location. read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Fast easy always fresh. Be aware of the speed curbs in the parking lot. A normal low car will scrape badly.

Absolutely the worst Chick-Fil-A in any city or state we have ever eaten in. 100% of the time we have to wait a very long time (30+minutes) after placing an online order to pick up curbside. This is after about 30 minutes of waiting to even go there for the pickup. The absolute worst was that we ordered 26 chicken sandwiches to give out to friends when we were about to go out of town for two weeks. We picked them up (after waiting curbside for at least 45 minutes past the time they were to be ready) and tried to eat ours (the chicken was tough, tasteless, and virtually indigestible), but had to throw ours away. We contacted others, who said the same; most said the sandwiches were NOT prepared according to the order, and all were tasteless and inedible. We did this as we were leaving town for two weeks. As soon as we returned, we kept the receipts, and called Guillermo, the manager. He said, "too bad", we should have interrupted our trip to collect all 26 sandwiches and taken them in to the store, and then wait for them all to be remade. He said that because we didn't do that, there was nothing they would do to make up for this. This cost us almost $200, and was all wasted. We intentionally waited until mid-afternoon when they weren't busy (there was only one or two cars there), and still had to wait. Most of the sandwiches were unlabeled, almost all were done wrong (lettuce & tomato when none was requested, no cheese when cheese was ordered, no inner paper wrap on sandwich so it oozed all over the boxes), but we still waited about 45 minute. This put us very behind, and we had to leave to go out of town. We will never go to this slipshod place again; I truly believe it is a health hazard, that they are not cooking the sandwiches properly, and follow no instructions. I strongly advise going elsewhere, or at least another location. read more

So I went to this location and the lady at the window was rude. Her name is Aracely. She didn't even apologized thinking it was my fault. When she get confused with the food. She gave me another order, I don't get it how she get confused if I had a red truck with a red sedan how is that possible. When I told her that wasn't my food and she said that is you order and I said no I had to pay my order and I give it back and she was mad. The thing here is we always buy food from this restaurant twice or more a week sometimes it's three times a week. Now because of that I'm not coming back. read more

Mobile ordered through the app, got my order and checked it - food was wrong. Was able to flag down a employee outside who DID NOT believe the order was wrong but I kept her telling it was missing a side item. She finally said she would go grab it AFTER she dug her hands through my bag of food to check what I had in my bag.....her excuse was she changes gloves after bringing out EVERY mobile order....yeah. Likely story. Had to wait 15 minutes for my order PLUS another 5 to bring out my side item. What horrible service. read more

Absolutely terrible customer service. Placed an order on the mobile app and when I got here to pick up I put my parking spot # in and then received an error message. Called the restaurant and manager came out showed the email receipt I receive and we confirmed where my PayPal has been charged but she refused to 1. Bring out my order because it didn't go through to their system 2. Said they couldn't refund me because I paid through PayPal Would highly not recommend!!! read more

This Chik-fil-A location is the worst I've ever been to. The service is terrible and the manager there is not helpful at all. I ordered food online and got a notification that it was not working. I called the location 3 times and not one person answered. Hours later I get a notification that my food is ready after I had already ordered food from another restaurant. The manager was not helpful at all and refused to give me a refund. Even though I had a screenshot of the error message. I would not recommend this restaurant and the manager, Michael, deserves to be fired after the way he spoke to me. I am not surprised by the amount of negative reviews for this place. read more