Pros: Fresh food served quickly, clean interior, easy to understand menu, top quality food and unmatched customer service.
Cons: Always busy and slightly loud inside for sit in meal.
I am not a fan of fast food. I appreciate the convenience but cannot stand the food. In fact, after eating at almost any fast food establishment I usually want to vomit at the thought of what I just consumed. I approached this place with the same attitude. It is hard to admit, but I was wrong. Yes, the food is fast, but it is REAL. Go to any other fast food restaurant and order chicken nuggets, then break them apart. It is a deep fried paste. Not here though. Real meat, that you can peel apart. Meat quality aside, the food is always served fast - almost too fast considering how delicious it is, the fact it does not taste like fast food and that it is real food.
I have approached the drive thru line a few times with apprehension as it stretched through the parking lot and into another parking lot, but somehow it moved quickly. It is no secret that they are known for customer service and manners, but one of the most understated characteristics that makes this place work is the amazing teamwork at play with the entire staff. It is that teamwork that prevents confusion, mistakes on orders and a happy staff all around...at least from what I noticed. Each time I have gone into the restaurant, I see store management working alongside everyone else, down to wiping a table. Again, teamwork.
With a full restaurant last time I visited, I anticipated a bit of a wait upon ordering the meal. I was given a marker tied to my order. Before I could put a straw in the drink they filled for me and sit down, the food was already on my table waiting. It is almost faster than fast food somehow.
The only downside to this restaurant is the size of the place is actually a little small - could be larger in my opinion based on how continually busy they are. And second, because it is always so busy no matter the time of day, it is a little loud inside. If you do not want to put up with the crowd, hit the drive thru.
If you have a little one, the kids meal is both healthy and very thoughtful. Applesauce is served in a squeeze pouch, so less messes and no utensils needed. The milk comes in a small container, easy enough for a small child to drink without making a big mess.
I strongly recommend the lemonade to drink. You can get soda anywhere else, but not lemonade quite as nice as what they offer. The cheap sandwich (#2 meal I think) is amazing. On paper, a pickle and piece of chicken between two buns with no pre existing condiments sounds, well, boring. But it is delicious by itself. They sauce selection is large, but the chick-fil-a sauce is by far the best tasting of the entire lineup. read more