Service and food is good. My sandwich was made well and had great flavor. My family and I came to eat at 8:30pm so the place was lonely but the restaurant is clean. I would return. Sorry I was too hungry to take a picture but I ordered a Build Your Own Turkey. read more

Great chain sandwich shop. It all starts with the bread and cuts of meat. Both are fresh, clean, and consistent throughout the country. Great Italian, Cajuan chicken, and brisket are my go-tos. They always have a great selection of sauces. I order Firehouse subs with a lot of training I host because each person gets a box which includes a sub, a skewered pickle, chips, and a drink. Service is always quick, friendly, and very helpful. This is a top-tier chain sandwich place. I'll continue to be loyal. read more

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The food has always been top tier, never had a mix up with DoorDash orders or when I order in person. They have been so friendly and it's always nice and clean. We love coming here to eat! read more

For the first couple years since they opened, the servers incredibly slow, but since then they fixed whatever the problem was and now it's considerably quicker. Couple this with their great sandwiches, it's a fantastic lunch spot. read more

Food was great and quickly served. The only thing I am concerned about, is a young man (very polite and efficient). But, his very curly hair, hung in his face. The only thing keeping it out of his eyes was a visor cap. It barely kept his hair above his eyes. It seems a little inappropriate working in a food establishment, without his hair being under control. read more

When I arrived there were 5-6 people in the seats, and the register was open. I placed an order for a single sandwich. Then I sat there and watched 15-20 sandwiches made and called out without hearing my order. When I asked, mine was still 7-8 down the list. Obviously my single sandwich order didn't mean anything to them. So slow. I had ordered the featured BBQ Cuban sandwich. The BBQ/mustard sauce didn't sound right, but to have the BBQ omitted the mustard was left off as well. The worst part was the steamed Cole Slaw. I like Cole Slaw on a pulled pork BBQ sandwich (Elvis Style), but this had gone through the steamer with the meat, totally ruined it. What a hot mess. read more

Review Update. I'm sorry to say, that the last 3 times I've ordered, my subs have all come out soggy. Used to be my go to always sand which shop. Now... it may be a while till the cravings come back. read more

This was our first experience at this Firehouse location. We ordered online and all of our sandwiches had something wrong with them. The smoked turkey was the texture of mush (see photo)--the consistency of tuna; I had to smell it to make sure it wasn't tuna. To make matters worse, no one wanted onions yet two sandwiches had onions; wheat bread and white bread were on the wrong sandwiches. I could go on and on with all the mistakes made on our order. Paying $40 to have an inedible and inaccurate meal is beyond frustrating. We will never come back here; instead, we will go to the Ammon location. read more

Firehouse Subs - Mushy turkey--not the consistency of deli meat at all; rather, it was the texture of canned tuna. - Delis Near Me - Idaho Falls, Idaho

The subs are great, i just wish the guys making them had their long hair pulled back into a ponytail or hair net.

Stopped in here on our way to Canada. We liked this place and apparently others do as well because it felt like half of Idaho Falls was here. Very busy! Definitely a step up from Subway, though the small Medium Large sizing probably works out to be a little more expensive than Subway's six inch and foot long sizes. I'd stop here again. read more

Firehouse Subs - Firehouse steak and cheese - Delis Near Me - Idaho Falls, Idaho

Like all the different types of sandwiches, plus they have the freestyle soda machine, I can get my Strawberry Dr.Pepper.. Staff always greets you when you enter. Wait time isn't bad. You can order on the app. An just pick it up. read more

when I went in Monday worker AJ was so nice and asked me how my day was, and along with that made me amazing food. After she was done with my sub she immediately started working on cleaning and restocking things she seems like an amazing working woman! read more

Similar to every other Firehouse experience, my sandwich and soup was great, but my friend's order was wrong and it took a bit of time during the lunch rush. It could use more seating given how busy it can get. read more

This chain offers decent food, the you do not get a lot of value and it has little to offer more than Subway. I like the fire hats for the kids. But this is not a good value for a family. read more

Enjoyed my first visit eating in house. Good sandwich. Loud and noisy at lunchtime. Take home order not very good. Warmed sandwiches were soggy by the time we got home. Should've realized it before getting take out. read more

I went to your store for the first time today. I was disgusted by the floors and lack of hygiene from your employees. All girls, with hair hangining down in their face. Garbage on the floor and under the pop machine. The lack of social distancing made me sick. None of the employees wore masks. I asked for no onions because I have an allergy and they proceeded to put onions on my food. I came back in to ask them to remake it and they questioned me and then acted put out by it. No customer service or hygiene makes this the worst sandwich shop I have been to. I hate that I spent money here or even went through the doors or this poorly run establishment. read more

The prime rib Sandwich suggested was phenomenal but what really impressed me was the young girl who handled herself w/poise and dignity while being berated by a coward of a man. Chin up and don't ever let ignorant people make you feel small babe! read more

The service is so friendly, personable and genuine. Big shout out to Cindy! She came and asked us how our meal was and was such a sweetheart ! Thanks for the incredible service. read more

Firehouse Subs - Hook and Ladder Sub was delicious - Delis Near Me - Idaho Falls, Idaho

The staff here was super friendly. The location and bathrooms were clean and there was lots of parking. A hot sandwich really hit the spot on a cold afternoon after camping all weekend. read more

Good food. I'd much rather come here over Subway or similar, and I like the variety. Prices seem a little expensive, though. For a medium sandwich with chips and drink, you're right around $11. I could get a burger at a sit down for that same price. Service is slow around lunchtime, but that might improve as they get going, since they just opened up. read more

Good sandwiches. Once I had a meatball sub I was sold. F**king delicious. The bread is good. Employees always friendly. It's close to work. Sometimes I'll pick up dinner on my way home. I use the app to get points and it's awesome getting a free sandwich when I get enough points. read more

Best sandwich in Idaho falls bar none.

Needed something ready to go and they didn't disappoint. Ordered food as I was leaving work and sandwich was ready for me to go when I walked in. No hassle! read more

My wide and I just went here tonight I gotta say better than subway by far!! My meatball sub was heavenly perfection and the Mac N' cheese was‍!! So the blonde hair girl that was working behind the counter she was super nice super friendly and has a cute smile! Anyways she did a great job and needs a damn raise! Her name is carlie! Place was pretty clean so no problem there! The staff that came in after carlie was super friendly and courteous! My wife really enjoyed her sub and soup as well meat was tender and really good and bun was soft. Over quality of food was 5 stars customer service was 5 stars cleanliness was 4.5 stars(this includes lobby, bathroom, behind the counter) appearance and ascetic 5 stars the fact that it's firefighter based makes it awesome. Now I just wish they had one in Rexburg closer to us. There's more things I'm gonna try on the menu at somepoint in the future. read more

Definitely the best subs in the whole world! The turkey bacon ranch is to die for! We used to drive all the way to Pocatello to eat there. Glad they made here locally. Keep making awesome sandwiches and we will keep coming. Thank you! read more

Our sandwiches were okay nothing to spectacular. That is where the 2 stars come from. The customer service that I receive was in my opinion was unprofessional tonight. I will more than likely not be back. read more

Firehouse subs never disappoints. The food is always good and the employees are always friendly. Place is kept very clean and usually while they are cleaning they will come by and check on you to make sure that your food is ok. read more

Firehouse... I thought your premise was great. Donating part of your proceeds to first responders is an amazing gesture and may be the only reason I come back. 1st how about a PB&J sandwich for the kiddos? 2nd of all when I asked for a plain cheese sandwich, to feed my kid and vegetarian wife, the gal behind the counter looked at me in shock and said "Ew, who would eat that?" I said, "You've never had a cheese sandwich?" And she responded, "Ew that's gross". I get the fact that most people eat meat, but your a sandwich shop. Please train your employees on how to hold the ham, when someone wants a cheese sandwich, and how to hold the rude comments to them selves. read more

Food was good, but it took them 50 min to get my two subs to me after ordering. There were so many employees but there was no urgency or desire to help each other to get the food out. read more

We stopped at this Firehouse Subs on our way to Island Park. We were very uncomfortable in this restaurant, NO ONE was wearing a mask. Not even the customers sitting and waiting! What's wrong with you all? There is a pandemic going on. Not even the workers were wearing masks. Come on! Needless to say we stayed just long enough to place our order, only 1 of us remained to pick it up. I guess I should feel better knowing that the workers wore gloves....sigh,,,,,. Such a disappointment in the Firehouse sub franchise." read more

Such nice workers! They did everything they could to help us out and they were fast and kind. They made great sandwiches:) my new favorite location! read more

I literally come here every week, if not a couple a times. Not only is the food amazing but the service was great and the restaurant was clean. Caleb went above and beyond to make sure my order was correct! Definitely recommend this place! read more

So far they keep screwing up my order when I go through doordash. If this keeps happening I'm going to stop ordering them all together. I do love firehouse subs. read more

The last two times I have gone in to get a simple sandwich they have messed it up in some way. A B.L.T consists of bacon, lettuce, and tomato and somehow they forgot two main ingredients. I'm just annoyed. read more

Terrible customer service. Never been there before so decided to try it. Walked in and was instantly asked if we had an online order which I replied I did not. That's all any of the 4 employees said to us as I stood there with my wife looking at the menu. One other customer in there who was already sitting at table. No response as they didn't ask me if I had any questions, if I've been in there before, that they'll be right with me....nothing. I walked right up to the counter looking at menu and a gal employee was right there. Still nothing said. I thought I'd try them, but first impressions are everything in having a customer come back. I wont go back. I'll take my business somewhere that they acknowledge and appreciate a customer coming in. read more