Ordered through the drive thru and didn't receive our dipping sauce. Son went inside and was told he would have to go to the end of the line to get it. Waiting in the car 5 minutes for him to return....really bad service. The Manager needs to train staff better for better service read more

Worst CFA ever! 15 people behind the counter and 1 register open. Nasty counters, floor dirty. Long line. Ridiculous. Run away! My pleasure, my ass. And Jake the Director walking around looking at his phone seems clueless. read more

Chick-fil-A - Fast Food Near Me - Abilene, Texas

I guess the fast, quick, professional service is no longer at Chick fil a.on Hwy 351 in Abilene I have been stuck in this drive thru line for 30 minutes, cant back up or forward to leave and Im not even close to being able to order. Thanks for making me late back to work. read more

We got through the drive through line fast so that's good. We had trouble understanding the drive through gal taking orders but in the end it was accurate. Please slow down and annunciate! Unfortunately though, we couldn't finished the chicken biscuit because of the rubbery chicken. Too bad because I love their chicken biscuits. read more

I rarely ever feel the need to leave a review but I had so many issues at this chick fil a location. I called ahead asking about something and they said it was fine and when i got here it was a different story and the lady taking my order gave a bit of an attitude and on my order I had gotten and kids me with nuggets and fries and dr pepper, we completely did not get the fries or the toy and then the same lady that took my order asked for my receipt like she didn't just take my order 5 seconds ago. this was my first time eating inside the north side chick fil a and It was horrible service. But on the bright side everything was fixed and the food was fresh and delicious! I think this location just needs employees with better attitudes and customer service skills. read more

messed up me and my pals name, then listed out the sauces in the receipt but nothing in the bag with the ACTUAL food! its a whole mess over there the chicfila fries tasted old! Go elsewhere!! read more

Burnt waffle fries and burnt chicken do your job right or dont do it at all plain and simple

Good food, good service and very respectful and kind work staff are always a big plus in my book.

Girl name Bella took me and my friends order . Asked for a spicy deluxe and got the regular . She wasn't friendly or nice , but was being awkward and wasn't helpful when I was trying to see what was on the menu. Didn't ask what sauce we wanted either ! Also wanted to upsize our fries and we told her that too ! read more

As I was enjoying my large ice water (no lemon cause they were out), I came to the bottom of chomping on my ice. In the bright light of the large cup at the bottom i was met with a rather short piece of black hair! I am appalled to say the least. I am a human and can understand this issue. I am simply wanting to bring attention this unforunate experience in hopes of this never happening at my local chic fil a. All love. Godspeed. read more

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Not only did they mess up my order but they took 30min to take my food out food to my car read more

Chick-fil-A - Chick-fil-A - Fast Food Near Me - Abilene, Texas

Came to this location and was possibly the poorest service received from a chick fil an establishment I made a mobile order that was not ready at the window yet which was understandable so then I was pulled up to wait for the rest of my order when only my drinks were given to me, after the 15 minute wait for my food I was missing an entree and had to wait yet again for the completion of my order that took my visit about 30-45 minutes and unfortunately delayed my road trip an whole hour back. read more

Fast and Efficient during a lunch hour rush! Friendly people. Everything in our order was correct. We watched the crowd while we ate and it was moving quickly. Thanks Chick-fil-A. We can always count on you! read more

Chick-fil-A - Silly sign - Fast Food Near Me - Abilene, Texas

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The second time I've done pick up and they forget my sauce order number #8036543 food is fine but DO NOT DO PICK UP

I'm not sure why all the negative customer reviews but I stop here frequently driving through and it has always been clean and well organized. They have extra diapers and wipes in the bathroom in case you have a baby with you and forget your supplies. Also a stool in the bathroom for kids to wash their hands. I've always been very impressed. read more

Seriously disappointed with my Grilled Market Salad. Over half the lettuce was white stalks and bases of the leaves. Horrible! Chic-fil-A, you are better than this. read more

Chick-fil-A - Grilled Market Salad - Fast Food Near Me - Abilene, Texas

Drove through Abilene and decided to try the new pimento cheese sandwich. Both my husband and I got one. Literally a drop of pimento on my sandwich, maybe 1 drop and 1/2 on his. Wish I had taken a picture. Got it in Lubbock on 82nd and Milwaukee, THATS what it was supposed to taste like?! So good!! Abilene off the interstate, do better! read more

Ordered online before 1030 showed up before 1030 and was stuck behind a vehicle for 9 mins which put us passed 1030 so they refused breakfast. This is not the first time this has happened and I drive 45 mins to get to this particular one. Staff is rude! read more

The worst CFA I've been to I waited 20 minutes after ordering only to receive *cold* food from a server who just dropped our food down on the table and left. We were on a time crunch, but wanted to sit down for a meal as we've been traveling recently. Unfortunately, we were there just as long as a proper restaurant. My boyfriend and I are extremely polite and understanding, but this was unacceptable. As a former CFA employee, we are always taught to "go the 2nd mile." That was definitely not happening in any aspect. So disappointing. read more

MAKE SURE YOU ASK FOR FRESH FRIES!! I got the grilled chicken nuggets meal and the crispy chicken nugget meal and both fries were completely cold and soggy. The chicken nuggets were hot and fresh! Chicken nuggets- 8 Grilled chicken nuggets- 9 Fries- 2 read more

Love the corporate and individual locations philosophy. And of course the food is always consistent and delicious!

Im just done with this place. I order salads all the time at least 4 times a week. Y'all it's not hard. Went today and they changed there process on taking orders and it shows. My fault for taking an order blindly. Buy I got someone else order entirely. I have so much time for a lunch break and I didn't enjoy it. This chain of restaurant is the staple of customer service and quality. Fast is good but not when you're making people mad. Refocus and slow down. read more

My daughter ordered a breakfast burrito, and requested politely that they put the chicken on the side instead of inside the burrito. She has been ordering like this for years at various locations and never had an issue. My daughter is very polite & soft spoken young lady ; I was disappointed that the worker treated her very rudely unlike any Chick-fil-A employee we have ever encountered. The lady also went out of her way to charge her extra for something that was already included in the meal. Being a long time frequent customer, I travel all over and never had such an unpleasant experience at any Chick-fil-A location. I hope the owner reassess her/his decisions when hiring customer service employees that do not fit the lovely culture that Chick-fil-A represents. read more

As far as fast food, we only go to Chic-filet and usually have great service, consistency in food, and a drive-thru that is efficient. Our experience with this Abilene location is a fail on all accounts. We waited through a lengthy inefficient drive-thru to be told to go wait off in a parking lot...The food was less than par. I really am wondering where the Chic-filet police are or how this location is passing quality control and in operation. The upper mgmt need to visit and set things right. read more

We stopped in on New Year's Day and order from the app for curbside delivery. We got there and parked and our food came out pretty quick. The owner delivered our food and was very kind, polite and cheery (especially for it being a holiday!). Our food was great and exactly like we ordered it. Even the correct sauces! read more

Idk if it was just an off day for chick-fil-a because i can usually depend on have fantastic customer service but today I walked in for a pickup order and wasn't even acknowledged for almost 15 minutes even though they all saw me standing there. Remind you there was no line and not a single person in front of me. Disappointing. After 20 min a nice girl came out the back and noticed me standing there read more

Our go-to food place while making the long trip from Plano to Odessa, TX to visit relatives during Christmas. Very popular with the interstate crowd. Always busy when we stop here. Fast service and good food. read more

Chick-fil-A - Annual visit on our way to visit relatives for Christmas - Fast Food Near Me - Abilene, Texas

Picked up my daughter a five piece kids Meal. When I got home realized they only put fries in the bag . No toy or nuggets

This is the chicken spot to lead all chicken spots. If you want quality food and even better customer service this is the place for you. It's Chickfila, you know what you get, and that's the best compliment that can be said. read more

always is a speedy drive thru &&& helpful & kind employees!! the food is amazingly fresh & never cold. the atmosphere is always comforting & kind. read more

cold my bre is cold cold and no butter on my chicken minis the line was too long and they are so slow and took their time read more

I must have "Eats With His Fingers" tattooed on my forehead because it was a repeat of my last visit three years ago - no utensils in my carryout order. A repeat disappointment especially after my wife and discussed how good Chic-fil-a is about getting orders right. If we got this service at the Chic-fil-a by our house we probably would not still be customers. Also, I am told the women's restroom was very dirty. read more

Soggy and wet! Not fresh at all and it was gross. I bought it at 8:45 am and ate it at 9:00 am. The chicken looked unappetizing and it wasn't breaded well enough. And there was only two pickles when I specifically asked for 5! It was disgusting! I am so disappointed in Chick-fil-A. I have higher expectations for you. read more

After receiving my reward for a free 30 piece nugget, and the app wouldn't honor it, I go inside and ask why... all I'm told is "we ran out of boxes", so we can't honor it. WTF. So you can't give me 3 10 piece nuggets ‍, 2 12s and a 6 . Didn't offer me anything, not even a free drink. The lack of customer service was appalling (for a Chick-fil-A). I'm a Red Member, so I spend a lot of money with this company. For them to give such a halfhearted excuse, with no logical explanation is sad. read more

Always 5 stars. I have never had a bad experience or subpar experience here. Only thing mentionable would be to add on more parking read more

I absolutely love Chick-fil-A, but this is by far the worst one I've ever been to. Both my Hubby's and my sandwich were nothing but fat, lady at drive thru was rude and kept cutting us off. Do not order fries from this location, period.. we asked if they could cook them a little more but apparently they "don't do that anymore". Always soggy, and a complete waste of money all together. Thanks for the bad experience Chick-fil-A, really makes customers want to come back. read more

That location has service issues of deficiencies, not fulfilling order requirements and not giving you what you paid for, as if you're begging for food. This is the 3rd time I have had issues with this location, however I have not had the ti to go back to complain. This location is simply not up to standard. Customer service is horr. okay read more

Multiple times my curbside meals have missing items from our orders. Very frustrating to get home and find we've been shorted.

I have been too may chick-fil-a all over America.....I have almost never had a problem at any of them....but this one I have had repeatedly wrong orders or it's just terrible food. Yesterday me and the old lady got nuggets and they were the driest over cooked chicken I have ever had. I'm starting to think they are purposely messing up the orders. Just avoid this location. Go to the south side location....you can thank me later read more

Horrible customer service, first chick fil a restaurant where they don't find ways to say yes to you. I was trying to order a sandwich and they said no due to only being breakfast time. I always order the sandwich back and California and they always find ways to say yes to me, but will be a bit of a wait time. I asked the cashier Kylie If she can ask the back crew or a manager and she immediately said no they are not allowed to sell anything else but breakfast. I'm disappointed she was not even offering alternatives. read more