Multiple times my curbside meals have missing items from our orders. Very frustrating to get home and find we've been shorted.

Worst chik fil a experience ever. Traveling with grandkids stopped in and it was terrible. Fries tasted like they were cooked in week old grease. The chicken had a funky taste to it. And the Arnold palmer was sour. Like a bad sour. Management needs to step it up at this location or change franchise owners. Very disappointed and hoping we don't get sick on the rest of our 2 hour drive. read more

Are you folks sure about this? Been years since I've eaten at a Chick-fil-A. I don't remember much except that the sandwiches were a bit small. But I decided to try them once again since they are now, after all, the country's number 1 fast food place. So I order a number 1 meal plus an extra sandwich (I remembered "small). Well, the chicken sandwich was terrible. Awful seasoning, awful breading. I choked down one and threw away the other. I can do much, much better myself at home. I can do much, much better with Tyson frozen! I really, really wanted to enjoy this chicken sandwich from a corporation that has endured so much flak for their convictions. But taste was just not there. Sorry, just my experience there. read more

I love chick fil a, but I had the rudest encounter with a chick fil a employee I have ever had here. The drive through attendant got my order wrong, charging me for extra food and getting sauces wrong, yet attacked me with sass when I tried to kindly clarify the order. She read the order out to me twice, listing things that were not on my order (including breakfast sandwiches at 2:20 pm) and when I would try and clarify, she just replied "that's what I said." Seeing as how my order still turned out wrong... no, it was not what you said.... Well maybe my standards are too high, since i'm accustomed to the glowing and kind service from previous chick fil a locations i've attended, but this ruined my day. read more

Well, as a former employee I can only give two stars. It's not a terrible place to work. However, they make you pay for your uniform which was 50$ when I worked there so be prepared for that. Also, i worked there for about 6 months as a delivery driver. I would also help out as best as I could in the store and i understand you have to be fast and work hard and I would try my best. I am disabled and was run over by a vehicle while I was standing on the side of a highway waiting for a tow truck 2 years ago. I have had 12 surgeries to repair my lower body which was in shambles. I can still walk and get around but I do limp and I am not as fast as other people but i try my best. One day at work I was called in the office and told to go home because I wasn't "fast enough or working hard enough." It was very unfortunate and yes they did discriminate against me. I just never showed back up after that incident because I didn't need the money and it wasn't worth it to me to work for an employer that treats people that have disabilities with such disrespect. read more

On the north side of I-20, there are 5 chicken restaurants (with another one coming soon). So if you want your chicken on a hamburger bun, this is the place. My kids like come here because they can play in the indoor playarea, and if you can convince them to give up their un-opened kids meal toy, they can turn it in for ice cream at no charge! "My pleasure!" read more

Customer service was bad. They were talking to themselves in the driveway instead of attending customers. And I'm the drive window as well but what can you expect from kids. The food was awful aside waiting it was burnt and I received food poisoning. So if you'd like some of that feel free to go to this location instead of the south one which never gave me issues. read more

Always awesome! It's the break we take between home and Dallas. Nothing beats a Chick -Fil-a sandwich! But two other important things: Staffing - even opening my door was a pleasure! Bathrooms - smell great and look tidy! I always judge a kitchen by the way they keep their bathrooms. Good job, Chick-fil-a! read more

Abilene is one of those towns that makes it difficult to get a quick bite when you are in the middle of a road trip, because most restaurants aren't immediately off the I-20. I was thrilled to find out that this Chick-fil-a is actually not that far from the Interstate. I was able to get a quick chicken fix without losing much time! Drive-thru moved along quickly and the quality of the food was up to par with the yummy-ness I've come to expect from CFA. Looks like I found a new lunch spot on my roadtrips to DFW! read more

Okay I feel ridiculous that I'm writing a review for Chick-fil-A, but here we are. This is always our go-to stop in between Lubbock and Abilene if we're looking to stay close to the highway. The new Chick-fil-A app made it REALLY easy to order ahead of time and pick up our food, even though there was a lunch rush. Plus, the app lets you customize the order and pay, not having to mess with that junk when you show up. Every time we've stopped in, the staff is really kind, the place is clean, and the location makes it easy to get in, get out, get back on the road. Random menu suggestion: try the Chicken Noodle Soup. This ain't no thin and light Campbell's, this is delicious. It's awesome to get that, the "Super Food" side, and fruit if you want something healthier and different! Biggest downer is the women's bathroom at this location. For some reason, there's no soap dispenser, only hand sanitizer beside the sink + paper towels. I hope they install hand soap before the next time we roll through there! read more

The food is what you would expect from Chick-fil-a. Quick drive-thru lanes + clean tables + friendly staff and a great place to grab a bite with friends makes this Chick-fil-a great in my opinion. Of course you supply your own friends into this equation! Also, they support our local community and over time will get to know you on a first name basis! read more

Stopped in for a quick lunch. Very clean, super friendly staff. Love how generous they are with condiments. That's always a plus with me! read more

Chick-fil-A - Buttermilk Ranch is my fave!!! - Fast Food Near Me - Abilene, Texas

Friendly staff and food was great. Drive thru service was a bit slower than what we are used to at Chick-fil-A and then bathroom was a bit yucky looking but clean (not sure how to describe the odd feeling I had walking in there). read more

It's a rare occasion when I'm in Abiline, but here I am this morning getting geared up for a morning of in-office training/ education. It goes without saying that such early morning activities come with a complimentary catered breakfast. Having made a catering order with a different restaurant the day before I was in a complete state of panic when I learned only an hour ago that my order had been lost. Scraping for last second ideas I landed at this Chick-Fil-A location. As I approach the register (surely with a look of panic on my face) I was greeted with a warm welcome by Teresa. I explained my situation to her and without hesitation she went to the back to get me a "realistic" time for my order to be complete. Within minutes she helped me piece together an order for 20+ people, within 30min my order was complete, and I made it to my office appointment on-time! I can't say how much I appreciate Teresa's help and outstanding customer service this morning and I cannot give her enough kudos! I only hope someone in this establishment gives her the recognition she deserves! Thank you again! -C read more

One of the very few chick fil a locations to mess up orders. Got one of our sandwiches wrong, and forgot our forks, sauces, and straws. Not exactly convenient when you're traveling long distances with little kids... read more

This place is dirty!!! Have been on the the road and stopped here because almost every chic-Fil-a is awesome. The glass doors are dirty with greasy finger and handprints as you walk in. The floors are filthy. The restrooms are nasty and smell like sewage!!! read more

Came here for a quick lunch. The place was really busy today. The service was fantastic for a busy day. Everything was in place and clean. Plenty of good team members on hand to help with orders. Food was hot and tasty. Lots of good Christian Church Groups here. It was busy but everyone made the best of it and everyone including guest were smiling and chatting. Great team work, no complaints from anyone. Was a great experience here. read more

The fruit cup was a sorry excuse for a fruit cup. Zero strawberries, which is my kiddo's favorite part and they also didn't give us the apple juice that we paid for. Not your typical CFA experience. read more

Waited 20 minutes for a online order, very disappointed in the service at this location. Thought it would be a quick drive thru.

This Chick-fil-A is an absolute disgrace!! The food is horrible! The lemonade tastes like garbage! And it is sooo dirty! There is dirt everywhere! I would never ever recommend it to anybody and I'm a officially boycotting every Chick-fil-A because of this terrible experience. There is also bugs on the floors. That really make me lose my appetite!! No your best job. read more

I just went to chick fil a for dinner and had one of the best experiences ever. The food was delicious, the restaurant was clean, and the employees were soo nice, especially James! Can't wait to go back!! read more

Service is always prompt and the employees are always friendly! Since I live down the street from this location, I frequent often

Got a complete different order than what I paid for (I actually got ripped off ) but hey they got the lemonade right . The sauces that I requested eh they just threw in a handful of ketchups (I don't do ketchup) . Too bad I got the meal to go and didn't find out till I was 30 miles away on the interstate. I rarely frequent chic fil a , but figured they have their stuff together since they have a ton of employees standing around to pull a 4pc strip meal (got a small box little pieces of what looks like small nuggets, definitely not strips ) but unfortunately they couldn't handle that simple task . Oh but they are really good about charging my card :/ read more

This is the worst chic fil a on the planet. Every single employee every single time I go is so rude it's unbearable. I've been waiting 10 minutes for my order and I'm the only car in drive through, and no one has said anything. Ugh. Go to south side location!!!!! Not this one read more

Worst chick-fil-a I have ever been to in my life! The restrooms were disgusting the toilet paper rolls were on the floor. I stood in line for 10 minutes with one person in front of me. My Togo order took 30 minutes when I finally asked if my food was almost ready one of the cashiers said "yes your foods been just sitting here." Food was cold! I will never go back to this one again and do not recommend it. read more

Chick-fil-A - Fast Food Near Me - Abilene, Texas

The food is good, but most importantly the staff is always outstanding and courteous.

Wesley and his crew always take care of us. I frequently order for our credit union and also love stopping in with the family. They really know how to handle large rushes and always deliver great customer service. read more

I stopped in here a few weeks ago while passing through Abilene and it was just okay. When we walked in..the place was empty, no line..just people that had already ordered waiting on their food. Destry, was prepping drinks and such and ignored us for a good 5 minutes. Never said "hi" or "be with you shortly" etc. We ordered shortly thereafter and waited on the side for our good. It took quite awhile! We were pretty annoyed because we thought it'd be a quick stop. When they called us and said our order was ready...we were missing our drinks, sauces we had requested and the kids meal! Ugh. We had to wait even longer to get that. The restaurant was clean and spacious and the food was delish as always...but come on people..speed it up a bit! They're right off the freeway and I'm sure no stranger to people in a hurry passing through, so they need to move a lot quicker to keep up. read more

This is not the typical Chick-fil-A restaurant. You can always count on getting an excellent meal but no one could tell me where to find the area in the new app to scan for a free sandwich. The ladies room was a mess, the handicap toilet was out of order leaving only 1 working toilet. There was toilet paper all over the floor. There definitely needs to be some retraining at this location. read more

One of the only fast food restaurants I will ever post a review on yelp for. This place does it right. The customer service is great. The place is always clean and the chicken is crispy and moist. Would love to go back! read more

Always great staff no matter what! I know I can come here and leave quickly with fresh food! I haven't had a single problem since eating at this chick fil a for two years! read more

Often good service, but check your orders at the drive thru. This is the third time that I was missing items or the coffee was not prepared as requested. Rudest girls of any site. read more

Always crowded, always fast. Chicken sandwiches and the children nuggets are my favorites. I have never had a bad meal here. Used coupons from the Abilene Philharmonic and got free sandwiches. Only had to buy a drink. Get honey mustard dipping sauce to dip in or put on your sandwich. Eating here is always a good idea, you won't be disappointed. read more

Stopped by the drive-thru for a quick meal, and I am usually impressed by the service and food. However, it seems that this one visit left a bad taste in my mouth, figuratively speaking. After pulling up to the window, I saw what looked like a bunch of teens operating the place throw waffle fries at each other from the kitchen--in FRONT OF US. Seriously? If this is how you handle people's food in front of customers, god knows how they handle it behind our backs. I bet not one person there was over the age of 21. read more

Have waited in a trapped drivethru line for 45 minutes with only a few cars ahead of me. Yuck! SLOW! No relief and can't exit due to curb

The manager at this Chicken Fillet makes my time worthwhile. I think his name was Jerrett? Pharet?Anyways, they usually get my food out before I go to sit down and keep the place clean. Couldn't ask for a better poultry experience. read more

So I call in an order an HOUR in advance for convenience for them! It was a larger order with nugget tray ect. So the guy ask me when I want it for and will be there "TO PICK IT UP" and I tell him my wife Kayla will be there at 10:45. So she gets there and they start cooking it when she gets there?!?!?! WTF I said I want it at 10:45 done so now its 11:05 and my wife should be here enjoying lunch but she's parked waiting for her food!?!?!?! So hangry right now. read more

Obviously yummy food and the most honest staff in the state! I left my purse in the restaurant on my way out of town. 3 days later, I retrieved it in my way home. Everything still in place, including loose cash just floating around. You guys are awesome! read more

Chick-fil-A - Fast Food Near Me - Abilene, Texas

We have eaten at a lot of CFA across the country and we always find the same great food. What varies is the service. Being from Atlanta and close to the Mothership, we are used to great CFA experiences. This CFA in Abilene does it well. They were extremely busy when we visited, but handled it well. Kudos to management for having plenty of staff. read more

I love going to this Chick-fil-A. The team of employees there are always so courteous. We come in fairly regularly and they make a point to remember our names. The food is always good and the facility is always kept clean. It can get busy at times but that is just a side effect of having such an outstanding product. read more