Should overrated be hyphenated?
Disappointment is the short summary of this review.
When we arrived we went into the lounge (our original plan), but it was full. We were just inside the door, deciding whether or not to try the bistro. We decided and we just turning to leave when the door opened, hard, and smacked into my leg. The waitress who was coming through said a quick "sorry" then walked on. We went into the bistro and waited at the unattended host stand. There was not a lot of room between there and the door, so I positioned myself strategically, just in case. Good thing, because after a couple of minutes, the door flew open. Same waitress passed by with a quick "excuse me." We waited. My wife flashed me a glance and I pondered our second choice. The same waitress came back and asked if we had a reservation. I explained that we did not because we were going to try the lounge but it was full. She said she would try to find the hose to find out if a table would be coming available. Almost immediately, she informed us that a table was going to be opening. Then she muttered something, back-pedaled and said, "Let me check." She walked a few feet away, returned, and said, "Oh, we have a table." The host arrived and she explained to him where she was going to put us. He did not even acknowledge us.
Our server was pleasant and friendly. She asked if we'd been there before, and also said, "If you're local, this is gonna be your new favorite restaurant." She took our drink orders and left us with menus. My wife asked for a bar menu and it was brought, but not before the host cast a glance at our table. After looking at both menus, I opted for something from the dinner menu (with advice from the server), choosing the Sirloin and Lobster. My wife ordered Duck L'orange. I also ordered the Poutine as an app, just because that's a money move, my wife ordered the Caesar salad. We were excited to order the whoopie pies for dessert.
Waters were filled, but my wife's drink was slow to come (we were told twice it was coming shortly). We were brought bread: two pieces of wheat, two Italianish white slices, garlic butter and olive oil. The bread was crusty, as though it had been toasted, but was not warm.
The Poutine came, thin fries w/a pleasant, dark gravy. There was white, which looked like sprinkled crème fraîche. That was the curds, and there wasn't very much of it.The server refilled waters numerous times. The host, though he checked in with other tables, did not check in with us. Meanwhile, at least two tables seated after us were served their meals. With one more check-in, we were told our food was "running" and would be out soon.
When the food came, the trouble really began. Mind you, this is more than an hour after we were originally seated. The server worked extra hard this whole time, but no explanation was provided for why things were so slow. Everything looked good, but as I took my first bite of only-warm steak, I got irritated. I went to the other side of the plate and got some tepid lobster. I picked up some potatoes that were cool. I asked my wife how her's was and she said fine. I found one warmer piece of steak and ate it. Everything was heavy with butter, but NONE of it was hot. If I have to wait that long for food, it had better be warm (you know, freshly cooked). This had obviously been sitting for awhile. When the server checked in, again, she read my lukewarm response and, unfortunately, she got the brunt of my frustration. I asked for a doggy bag so that I could take it home where I could at least heat it so it would be warm. At this point, I was not only hungry, but very frustrated. She said, "I'm sorry. Let me take it right back." I said, "No, I'm done. I'll take a doggy bag." My wife ate her food and I waited for my take-home container because I didn't want to eat a cold meal. She came back to check drinks and my wife had finished eating (she was taking some home, as well). She took the food back to package it and my wife asked for the check. The server was still working hard to make this disaster right.
The server brought the bill, then ran my wife's card. When she returned, she said, "I took the Steak and Lobster off." Under the circumstances, that was the right thing to do. She asked us to give the place another chance even suggesting nights to try. She left and the host came by the table for the first time, to bring us our take home containers. He reiterated that they had taken off the one meal and apologized. He explained, "Someone in the kitchen cut his hand and was freaking out." While that might have been a valid explanation, it's one that probably should have come during the hour we waited for the food. It also didn't explain how other tables were seated and served while we waited, and my wife pointed that out to him. In short, he screwed up, then tried to weasel out of it. He said he would talk to the server to see what happened, and my wife quickly defended the server. read more