I live in walking distance to this Chevron. I visit it on almost a daily basis and often walk here late at night for snacks, or drinks for work the next morning. The wonderful women who work during the day shift are so friendly and kind and I have not one negative thing to say about them and you you'll see have nothing to do with this review. My issue is the man who works the night shift and I know for a fact that I am not the only one who is furious with this man. When walking up to the store, you know when he's working. How do you know? Because there's a ton of cars, a crowd of people and lost customers giving up and leaving. He locks the door when he works, which is fine; I understand a concern for your own safety, but when you lock the door, blast music and don't check to see if there are customers waiting outside for over 10-15-20 minutes, you are an inconsiderate, lazy, rude, incompetent employee. I've seen this man work the night shift every time I've gone, except once. There was a woman working and I said something to her about thinking it was policy to have the doors locked at night, but she informed me that it was up to the employee working.
Tonight I walked to Chevron and waited approximately 15 minutes. I cleared the condensation off the glass so he could see I was outside, I knocked on the window numerous times and I actually called the store. No response. I stood around for a minute and noticed that he was in the back cooler: he glanced at me and we made eye contact and then he turned like he didn't even notice me and went back into hiding (not the first time he's done that). I stood around for another minute, thinking maybe he had something to finish, but he never came back out. There was a crack between the doors so I yelled, "HELLO?" Nothing. So I left. Taking my business elsewhere, like the woman who drove off as I was walking up to the store. I don't believe I ever experienced worst customer service.This has happened on some many occasions, I can't count.
When this man does decided to ring up your order, he is the most unpleasant, cold man. This Chevron is losing so much business, because of this one single employee. This man needs training in customer service, definite training on how to do his job, understand how the customer(sales) is more important than mopping, if you're going to stock the cooler, always keep your eye on the door and don't make the customer feel like you're the one that's a nuisance? read more