The customer service at this gas station leaves much to be desired. The morning staff often seems irritated, creating unnecessary tension, which is especially frustrating at the start of my day. However, the night shift team, particularly the friendly Black women who work during those hours, provide a much better experience.
While I frequent this location less &less, the negative attitudes from certain employees make it less appealing and not my first choice. One recurring issue involves a larger Latin man who works mornings or on the swing shift. We had a significant disagreement about the car wash pricing and stamp card policy. For years, I've purchased the $10 car wash and received stamps without issue. However, during one visit, this employee argued that only $12 washes now qualify for stamps. When I asked for clarification, he dismissed my concerns and unhelpfully directed me to "call back" for the manager, providing only the store number. This interaction was not only frustrating but also left me feeling disregarded and misled. If the policy has changed, clearer communication with customers would be appreciated.
Additionally, this car wash frequently experiences issues, which adds to the overall frustration of visiting this location. Combined with the lack of friendliness from some staff, it's hard to recommend this gas station. On a positive note, the store itself is clean, well-organized, and conveniently attached to a Wendy's--which, by the way, is consistently excellent.
Unfortunately, the welcoming atmosphere I once enjoyed here has vanished. I hope management addresses these concerns to restore better customer service and clarity for their us patrons. Until then, I'd suggest considering other options unless you're in a pinch. read more