I came in the day after Christmas concerned about my Transmission, Nikita patiently answered my…read morequestions and checked my engine to diagnose the problem even though I didn't have an appointment. In the past, my family has come here a few times and I've always had good experiences. Mahalo.

joes Kula auto service has been doing our safety checks for our vehicles for years. We highly…read morerecommend their professional and friendly customer service. They also pump your gas like back in the days! Aloha, Bea Arendale

Another historical business in Kula. We ventured in to check it out. Visit 1 (8/28/25) was for ice…read morecream from the big freezer. Visit 2 (8/30/25) was to try the popular hot dog. Both hit the spot. But what stood out was the humorous, super kind owner/proprietor. Note though - cash only! No restrooms onsite - closest ones are at the nearby Keokea Park.

I love to support and visit, mom and pop stores. I always make a stop here when I'm here at Kula,…read morewith request to the hubby of course, since he is my Uber driver. Fong Henry General Store is so nostalgic opened in the 1930s, great selection of merchandise at this shop. I needed to grab drinks and also checking out the alcohol selection caught my eyes, the prices are low too! I ended up with few seltzers for the road and tried a new one which I loved! Another reason to make a stop at Fong Henry is for the hot dogs! Yep, they have hot dogs here and It is really good and so cheap too! I loved how it is cooked, hot, fresh, old fashion style. Condiments ( relish, peppers, mayo, ketchup, mustard) are provided. Owner request that you could use the relish/peppers first before the mustard, ketchup, mayo to avoid contaminations of spoons, keep it clean too when using the condiments. I like it better than the Costco hot dogs. I've never met Ken, from the reviews and thank you note on the wall but I always the see the same lady ( owner?) that helped me, she is friendly and she must wonder why I take so many pics of everything at the store. Great service! The hubby and I enjoyed our snack, hot dogs along with our seltzer! I can't wait to visit again and for more hot dogs! Support this local mom and pop shop, make a stop here when you at Kula, recommend! Oh and don't forget CASH only! Look for the telephone and scale, really old school!

Helped us get up to Haleakala and told us where a local park was to take pictures. Pumped our gas…read moreand was super helpful!

Great work. My particular job took quite a while but only because older Chrysler parts are hard to…read moresource

Reviews praising Brian reflect work done by a skilled technician who no longer appears to be with…read morethis shop. Current service under Paul does not reflect that same standard. Read carefully before trusting positive reviews. Every glowing review you see is about Brian. Brian left this business to Paul sometime around mid-2025. These are two fundamentally different experiences under the same business name. That distinction is not obvious and it matters enormously. Brian? Stellar. Replaced a clutch including master and slave cylinder, fast and fairly priced. Clearly knew European engineering. Paul? A different story entirely. Under Paul's ownership: 3 months of delays to replace a clutch and ball joint on a camper van being used as emergency housing by a Lahaina fire survivor. This was a fact Paul was explicitly told - SOMEONE LIVES IN THIS VEHICLE. Phone goes straight to voicemail, always. It was also made clear to provide an estimate BEFORE doing the work. After nearly begging for the vehicle back, we received a massive bill including $75 for fuel and $80 for a locking gas cap on a vehicle returned with NO gas in the tank. $75 more than fills this tank even at $5/gal. The gas station is less than one block away, they surely did not drive 200 miles to make sure the repairs were solid. During that same job Paul's team broke the speedometer cable, didn't mention it, and let the vehicle drive away with no fuel and no functional speedometer. When we returned, Paul claimed it "must have broken on its own" and quoted hours of labor at $180/hr plus $200 for a part available online for $50la. This is labor that existed solely because his team broke a part during their normal repair job. Even if it was old and fragile they could have at least warned us. After 3 months of waiting for parts... and a $3800 bill for a clutch that cost $1600 from Brian a few years earlier... only to then have to come back and have them try to gouge us further. So while he is trying to sell us on overpriced repairs for damages his team did I ask him about the loud exhaust, because now it just sounds LOUD. That brings us to: In a subsequent insurance claim Paul promised to photograph the exhaust damage and submit an estimate promptly. He waited so long the claim closed. We had to chase him down by voicemail -- naturally -- to get the estimate submitted at all. We ordered every part on his estimate with expedited shipping to HAWAII. No delays this time. Brought everything to the shop, laid the parts out, walked him through fitment, assured him not only did we order all the parts and correct part numbers received, but we ordered parts he failed to list. Paul warned us that since we supplied parts he "couldn't guarantee they'd be correct." This is about parts sourced directly from his own insurance estimate that he wrote. One week later, no call. We called. Voicemail. He called back to inform us the parts were wrong. Paul submitted that estimate to the insurance company based on stock OEM catalog data, without physically inspecting a vehicle with obviously custom dual exhaust. He did not verify that the parts he put on the estimate matched the actual components on this specific van. When confronted, he blamed us, refused to acknowledge the error was his, and suggested a few hours of welding at shop rates would solve a problem created entirely by his own incomplete assessment. Had he ordered the parts himself, at his leisure, and then discovered they were the wrong parts he would have had to leisurely order correct parts, likely increasing the costs due to his own negligence in managing insurance claims. What Paul didn't know: I have been the primary mechanic on this vehicle for years. I only hire out work I don't want to deal with. I know exactly what competent inspection looks like. I told him I would rather do the work myself than be lied to one more time and billed double on the entire job for 15 minutes of welding and a pile of wrong parts he had us order. Brian earned every positive review here. Paul has earned none of them. Buyer beware.

I come here usually once a week or more at times, I come for fried chicken. It's on my way home…read morefrom work. So walk in grab what you need and you're on your way. Parking sucks at times there's only a few stalls in from of the store and sometimes there ask taken, then you need to go to the back of store and get hit up by creeps asking for money. So If there's no parking in front I won't stop here. You can pump has here to. Find many things inside cold beer, soda it's like a little convenience store. Staff are nice and attentive.

Fried Chicken puts Maui convenience stores on the map…read more I have this long torrid love affair with minit stop chicken. It's an undeniable passion for fat fried grease that I can't deny. One bite of the crispy skin and succulent meat get's my heart pumpin and my mouth drooling. Yeah the darker the meat the juicier the treat. Hot n crispy chicken freshly made in the convenience store. Doesn't get better than this. Move over KFC, there's a new Colonel in town. Find these convenient stores all over the island. The Upcountry and Wailuku locations are my favorites. The ladies in Wailuku cook the fried chicken perfectly.

It's so disgusting every time u go there it smells really gross like sh, . They hav to change that…read moreit's realy realy gross for a lady u shouldn't smell like that an there alway putting sign up they will be back 5 minutes but I wait more then 30 min wtf please management if your worker has bowel problem s get someone that doesn't stink up the place u want to vomit

This company towed our rental car from Maalaea Harbor today. We went on a diving tour this morning…read moreand when we got back our rental car was gone. There was absolutely no sign to tell us we need to pay to park there. (See picture below) we called a number on a sign above the area and got Beach County Towing. The man texted us an invoice and an address to go get our rental car. $180. We drove about 18 miles round trip to argue with a man about no signs posted. It seemed very shady and sketchy. I feel like if it was legit there would be a ticket from a cop. The man was unwilling to work with us at all on the cost for towing. This business seemed scary and out in the middle of nowhere. Very sketchy! Beware people!

$200 to get my rental from these people. Park for an excursion, the only option is for 3 hours…read more Excursion went over and these people were just waiting for the timer to go off. Shame on me, I should have made sure all was covered, but imagine getting towed for going over an hour? Puts a sour taste in your mouth after spending thousands of dollars in this state.

Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.

Jamie was awesome! Quick response from the very beginning. I dropped off my car one morning and by…read morethe next day poof, it looked like nothing ever happened! I'm thrilled and also loved that he did som touch up paint around my car on the scratches, no charge. I highly recommend him!

Jamie was prompt reasonable and did a perfect repair in one day! Highly, highly recommend him!read more

They rescue my car from the sand with a winch and the charges were resealable . Service was great…read moreand fair rate

My auto insurance contracted kitagawa on two roadside assistance requests and they were so…read moreresponsive and helpful. The owner Wade is also working on the requests himself and went out of his way to help me with my dead battery. He knew exactly what to do to solve my issue efficiently and quickly. If I ever need help with a tow or jump, please call Kitagawa Towing!