They were the most gracious men. We had been having some issues and was on our way to a chain auto…read morerepair. We broke down across the street on a Saturday. No tow truck would come and it was 95 degrees. They were about to close but agreed to look at the car and helped us so much. They stayed with us a They went out of their way and took us to get parts and fixed our car. After hours and so nice. I appreciate them so much. Thank you so much!! Amy

Went in for a plug, there was a younger guy (seemed less experienced) while attempting to repair…read morethe tire he SCRATCHED the wheel. The more experienced tire tech noticed what he was doing and stopped him immediately. He then came over and explained what happens to me. I'll be honest, I was highly upset that this happened, but the fact they wasted no time in letting me know the situation is what will get my repeat business. Accidents do happen and for me it's the honesty and service that'll keep me coming back. Yes I do recommend this shop based off of honesty and fast service.

I winded up buying a car from them. It was an older car and I was happy with the deal and the…read morepromises to give me better tires. The tire sensors were bad and I was promised to get them replaced. However, person making the deal now does not answer the texts or calls. For someone claiming to be a religious person, they did not keep their promise. I should have wrote down the issue in the 'As Is' document but trusted the person. Never trust a religious pretender!

Our car broke down in Clifton on our way home from Houston. Craig was very professional and…read moreexplained what needed to be repaired and was very affordable! If your vehicle ever breaks down in Clifton this is the shop to go to! He even picked me up at the hotel and took me to get my car!

FANTASTIC local repair place. Don't believe the other one post. Craig has always been fair,…read moreupfront and honest with me. He is fast, friendly, and goes out of his way to do things right. I once needed an oil change, and had hit the bottom of my car on a large rock, cracking the metal housing of the oil filter. He showed this to me, and at that point said that there was no need for repair immediately, but to begin saving for about $400 in parts and labor. Sure enough, some 8 months one time I brought it in for an oil change and the crack had grown enough to no longer keep the oil filter contained, so he fixed it when it needed to be fixed. Both times he showed me the issue and explained it to me. He will go out of his way to work with single parents on fixed income etc.

really impressed with TWU. Great service and attention the detail. Will definitely use them again.read more

My personal experience with Truck Works Unlimited has been full of poor communication, has put my…read morefamily and me in literal danger as I lost use of my brakes going 75 MPH on the open road due to loose brake lines, I'm pretty sure I have been overcharged on some things, and I would not be able to recommend this business to anyone and keep a good conscience. I initially got a quote from this business for 4 Method wheels, 4 Toyo AT3s, and a 4-inch Rough Country lift, plus additional charges such as tire mounting, balancing, lug nuts, and labor, which totaled $ 4,915.78. My Vehicle (96 Bronco) had some front-end issues that needed to be addressed, and I spoke with Jose and the owner about new radius arm components, new inner and outer tie rod components, and a sway bar from LMR. For this, I was charged an extra 5 hours of labor, totaling an additional $625. I dropped my vehicle off in the last week of October and was able to pick it up around the first week of December, although I had to call repeatedly for updates. During these times, the issue I ran into was a lack of communication. An example of this is that around the 2nd week, I called for an update, and I was told the work was delayed because my vehicle had a broken coil spring tower, which they needed my permission to weld. Another issue was that they installed an extra set of front shocks, which the kit did not require; this was resolved by them charging me for only one extra shock and offsetting the other by welding the coil spring tower. It was annoying, but I said whatever and paid to finally get my truck back on the road. Later that week, on December 6th, when I was driving back to Killeen (my grandma and mom were with me), the brakes gave out on my Bronco while I was driving through McGregor. Upon inspection, both front brakes were loose (most likely were not properly tightened by the shop). I was able to pull over near an O'Reilly's to retighten and add brake fluid. Additionally, the steering link/stabilizer had been rubbing on the front shocks, constantly scratching them. I called the shop and returned to the Bronco about 3-4 weeks later for them to do the brake fluid and replace the shock bushings, as the ones they had installed had cracked. During this time, Jose let me know by phone that they had found an improperly installed U-bolt on the rear of the Bronco and corrected it. After about a month and a half or two, I started having issues with the Bronco's camber visibly being off, driving was stiff, and shock bushings cracked again. When I went down to return the Bronco for a 2nd time, one of the techs immediately became defensive when I showed him screws and bolts that had become hand loose, as he blamed me for not bringing it in after the initial install, although I had done so due to them leaving my brake lines loose. They took the Bronco in and said the leaf springs were somehow twisted, and they replaced them, as well as the camber sleeves they said were needed to fix the alignment. I requested that the alignment be free, as I believed it was due to their not properly installing the kit (my assumption), and they said they would. Oh, and I'm pretty sure they messed with the break lines again because my ABS light came on and I had to bleed air out of the brakes for it to go off. When I came back to pick up my vehicle in mid-April, I was charged for the camber sleeves as expected, was discounted $125 for the alignment, and $625 for labor from the alignment. Above this, they told me they could not properly align the Bronco. I was extremely frustrated with the way they conduct business, pay, and leave. On April 24, I took my vehicle to another shop in Killen, where they said the steering link/stabilizer parts were still scratching the shocks and that there was an improperly installed bolt in a rear U-bolt rubbing against another piece of metal. The biggest surprise they found was that my Cross Beam was broken, which is why the camber and alignment were off, and the shocks were getting scratched. When I asked if it was possible that Truck Works Unlimited techs just missed it, the guy looked at me, laughed, and said no. I asked him if 5 hours of labor on alignment for the Bronco was reasonable, and again he laughed and said not at all. I am writing this about 3 months after my last interaction, as I had a conversation with a friend who was looking for a lift shop, and after hearing this, he pushed me to write a review to prevent others from sharing my experience. My personal experience with Truck Works Unlimited has been full of poor communication, has put my family and me in literal danger as I lost use of my brakes going 75 MPH on the open road due to loose brake lines, I'm pretty sure I have been overcharged on some things, and I would not be able to recommend this business to anyone and keep a good conscience.

I called to inquiry about a vehicle, said good morning I'm interested in 2 of your vehicles on your…read morelot. Do you all happen to offer financing, he said no we don't. I said ok thank you and he just hung up. Not a very welcoming conversation with mutual manners.

We found the truck with everything we needed and wanted for less than we were planning to spend…read more I'll definitely be back for our next vehicle!

My little car needed valves adjusted. Mechanical valves. Got a referral from Ledford's about this…read moreplace. Called and LMOM and Steve called me back and we set up a time for me to bring the car in. He called me a couple of days later and said it was ready to go. Very reasonably price. And the car ran better than it has in a long time. Great job. Highly recommend. Good technicians are very difficult to find.

I've been taking my vehicles to Steve for over twenty years. He's honest, consistent and never a…read moresurprise at the bill. It's a one man shop so none of that weak link employee messing things up. An honest mechanic, yeah a real anomaly.

A great place to take your vehicle without having to worry about being scammed. Bill, the owner,…read morehas always tried to save me money, one time even improvising a part that would have cost much more if he'd have ordered it. He even advised me on what years, models to look for when buying a used truck. It was spot-on. I wouldn't go anywhere else.

In town for the holidays. Needed my check engine light looked at. Don't bother calling here…read more Or go ahead and call if you like to be readily dismissed.

Excellent service. I live out of town and they picked my car up for me from another shop and fixed…read moremy brakes for practically nothing. Anytime I am near this this area I will bring my vehicle in for service!