Usually, once I buy a car from a dealer that is the last time they ever see it. However, Jerry's…read morehas become a surprisingly wonderful exception to this rule. I never have an issue getting an appointment that works with my schedule, the price is always fair, the team is a delight to work with (always friendly), and (if the maintenance is going to take several hours) I've been able to utilize a no charge loaner vehicle. Jerry's really does show they appreciate your business and are well worth the 30 minute drive.

The WORST consumer experience of my life! We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and…read morewe LOVED the car. The ICCU unit failed and the vehicle could not be driven. It was towed to to Jerry's Hyundai on May 19, 2025. It took them several days to determine what the problem was, then then I was told that they didn't know how to fix it and had to wait for the national repair problem center (or something to that effect) to get back to them. They finally figured out what was wrong with it the car and how to go about fixing it. At this time I was working with "Kim" at Hyundai National Consumer Affairs, and while she was very nice and sympathetic, she was not able to get the dealership to contact either me or her. Kim seemed to gather information from me to put together with information she was getting from the dealership but had no ability to actually help in any way. (BTW, the service advisor, Bobby Lewis, almost never answered his phone and the only way I could find out what was going on with my car was to visit him in person at the dealership). OK - NOW it's June 1 and get a call from Bobby Lewis telling my that the part had come in BUT the hail storm the night before did a lot of damage and that I should contact MY insurance company. It seems that your dealership only has insurance for their own cars, NOT their customers' cars. So.. I'm out the 500 dollar deductible for my own insurance. A few days later, I was also told by Kim that the dealership ordered the wrong part and it was not compatible with the car. After not getting any response from Bobby Lewis about when the new ICCU part would arrive, I went to complain to the General Manager, Doyle Maynard, of the dealership, he said that my wife and I were lying - I told him that "Kim" at the National Consumer Affairs told me that the first part was the wrong part, Doyle said that she didn't know what she was talking about and that they DIDN'T order the wrong part, and that Bobby called us on several occasions. His quote was "I saw the call sheets on the account." I asked him to see those call sheets and he said NO. - By the way, I have a recording of part of the conversation between myself and Doyle Maynard where he argued with me about who was telling the truth. This conversation was not pleasant and Doyle was very aggressive and tried his best to intimidate me and my wife. And I'm pretty sure that all the calls between myself and Kim from the HNCA department were recorded and could be reviewed. FAST FORWARD (actually SLOW forward) and my car was able to drive on July 11 (May19 to June 11) with $18,000 of hail damage. I took it to Jerry's Collision and finally got the car back on October 1, 2025. I must say that the people I worked with at the Collision Center were very nice and responsive, BUT they also made several mistakes that increased the time for the repair. Geico said "20 days" for the repair, Donnie Kern told me they were busy and said it would be more like "30 days". It ended up being 10 weeks! Josh Mayfield was very nice, and due to an error by one of the technicians, a critical part was thrown away and they had to find and order a new part which was going to delay the repair even more. Josh offered to pay our rental car fee from the time the discarded part issue was discovered until we got our car back. This was very nice of him to make this offer and he was always a gentleman and very responsive. Not at all the horrible experience we had at the service department with Bobby Lewis and Doyle Maynard! I'd say that the work that the Collision Center did was very good, but not quite excellent. I can still see some very minor non-smoothness where some of the dents were repaired, and the paint job on the new hood was not great. All in all, it was a truly horrible experience with Jerry's Hyundai and I will NOT be taking my car back to Jerry's Hyundai again, ever!

Tomari was awesome in helping us decide on a vehicle. He's kind, personable and wanted our best…read moreinterest. He is a great sales guy!!

Trey Kelly did an outstanding job and we highly recommend this dealership!! Give Trey a callread more

Bought my 2019 Toyota Tundra TRD Pro from Shottenkirk Hyundai, the Management made it easy and…read moresimple. The new General Manager Josh Snider has changed the way the dealership does business and he shows total transparency. The management is really making an effort to earn business and treat customer the right way.

Issue with service. Have 2025 Santa Fe with 17,00 miles…read more Wife had blowout on highway . Carried to Shottenkirk where we have bought two vehicles in last 14 months. Was informed by service manager we would have to pay for new tire((which they did not have in stock). We had already driven car on small spare for approximately 150 miles. Told service manager it exemplified pitiful customer service when repeat customers had to pay for defective tire. General Manager allegedly told service manager to replace at no charge but it did not happen. Also, told them we were bringing in for recall in rear cameras. Nothing was said about parts having to be ordered. This experience ruined it for me with Hyundai and Shottenkirk. I will never purchase another vehicle from this establishment. Absolutely pathetic customer service with don't really care attitude! How they treat customers after the sale speaks volumes about this place!

I purchased a used Mercedes from Hiley a few days ago and was very satisfied with the company and…read moreemployees. Antonio Jiminez was very helpful and friendly. He will make a great salesman.

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

This was hands down the best car purchasing experience I have ever had…read more I mean: I drove all the way from Houston to buy my car from this location so that I could specifically work with Mo Ibrahim and Bashar Nemri. These are two of the greatest salesmen I have ever met. They were no pressure, total service, wanting to ensure the deal was good for all of us, and it was. I LOVE, LOVE, LOVE my new Hyundai Kona and part of that is the emotional experience of actually trusting my salesmen. Thanks so much, and we will be back as well as anyone I can tell!!

I purchased a 2022 f150 from them when I was in desperate need. Barely a week later it's in the…read moreshop because the motor is leaking oil (how does this happen if they really do a pre inspection of every vehicle sold), get it back two weeks later and now it has another transmission issue, loss of power and service engine light, as well as a malfununction notification on the ford app. They tell me they can't replicate the issue, but it has to be driven to be replicated and they haven't driven it other than to take it to the transmission shop and back the next day, and I can verify because I tracked the mileage. The first time I got a loaner vehicle the second time they say they no longer offer them. All that it was literally less than a week between the two issues that they no longer offer a loaner vehicle vehicles. I talked with them about possible switching vehicles and they stated that due to my credit, it would be a little harder to find another vehicle that fit the financing needs. I understand this, knowing my credit is not good, so I talk to the finance department, I tell him that if they can fix the truck, then just return my money and I'll go somewhere else. He agrees, but tells me it will take a couple of days to get the check. It's now been several days, no money, no phone call, no call back when I call them. I am at home waiting, because I need the money to get another vehicle for work. Until I have it I can not work, so they've put me in a terrible position, and really don't care. I'm out thousands of dollars in lost wages at this point, and there's not a thing I can do about it. I can't believe how bad of an experience it has been to deal with autonation. I never could have dreamed it would be this bad. Nobody calls you back, and their corporate office doesn't care as well. I contacted them, took a week to get back to me, just to let me know they would look into it. GIVE ME MY MONEY!

Robert Gray, a service advisor at Huffines Hyundai McKinney, did an absolutely outstanding job…read moreadvising my wife and I on our recent service visit! He listened carefully to our concerns, and he advised options we could take without pressuring us or trying to up-sell us. Of all the auto repair service advisors I have encountered, Robert is clearly the best! Consider us satisfied customers, and we will absolutely be taking our car to Huffines Hyundai McKinney for our future service needs.

I took my car in because I thought it was getting louder than it had been previously, not a lot…read morelouder, just a bit more noise. The technician drove my car multiple times and found nothing wrong with it so I went to pick it up. They did not even charge me! I couldn't believe it. I am a single woman and hate taking any vehicle to a shop because most of the time, they will try to tell me something is wrong that isn't. Actually, a few months earlier I took the car in for significant road noise. When I took it to Destin Auto Care in a nearby town and they gave me an estimate for thousands of dollars to replace my suspension and a number of other things. Since I have had this happen before, I took it to another place - Huffine's. The first time I ever walked in the door, a single woman with little knowledge of mechanics, and out of state plates because I had just moved. While the other shop thought they would fleece me easily, Huffines correctly diagnosed the issue, which was the need for an alignment and new tires due to uneven wear. It was good as new. The experience was so great that I waited on the list for a loaner and did not want to go anywhere else. So glad I didn't! I brought it in that second time and they were honest with me again. Whether you need a new car or a repair I wouldn't go anywhere else. They're honest, fair, and completely transparent.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

My employer ended up sending me emails of discounts off of cars and during November/December is…read moreusually a good time to buy a car. I was interested in either the Ford Escape Hybrid, Honda Hybrid Accord EX-L or Hyundai Sonata Hybrid as I was looking for a gas saving car. I finally hit the button of lets see the price from the dealers and unfortunately a lot of sales people started to call me within an hour and this continued throughout October. Finally, I picked up a couple of calls at the end of the month just to weed out the ones who I wanted to do business in the future or what their approach was during emails, text and voice. What helped me out was watching a lot of Youtube videos and looking for the red flags and looking at the dealer rating. Only 2 sales people I was willing to at least try was Justin Owens and Jackson from Paris, Honda. I was not too serious about buying unless the price was right and within my budget and it did help that I had a wonderful week in the stock market. I talked with Justin the first time and was seeing if I was interested and I told him no and then he said okay no problem. Then, he called me a week later and mentioned about getting more Hyundai Sonata Hybrids and if I would be interested in taking a look at them. I said I might be, but I knew there was one sitting on the lot and saw at one time it did have a dip in the price so at least. So he asked if I wanted to test drive it and I was like okay sure. One of the cons is since they did switch owners, so their website has been down for quite some time. It was hard to look at the features and the sticker price. But they said hopefully it will be up within a week. I ended up taking a test drive and they had a young recruit, Bryan who is trying to get into sales and he was nice and pleasant and not pushy. Justin was giving him pointers. Test drive was great, I ended up driving for 20 minutes on the road and answered most of my questions. When I got back, I was willing to negotiate the price, the part I really dislike about the dealership, but I learn some valuable lessons from my previous buying experience. The first time was a dud because the dealer sneaking in hidden fees and I did not ask for the full price and list of the fees and taxes etc. The 2nd time, the finance guy yelled at me because I did not want to purchase any extended warranty, GAP insurance and then he snuck in the future mechanic charges, but my wife was there to catch this After watching some Youtube videos, I came prepared and ready now the question is will I choke. There was a lot of back and forth negotiation and the salesperon has to talk with their manager. The first quote was with everything I did not want like GAP insurance, extended warranty and then I noticed the $1865 for nitrogen, window tint, GPS, paint protection and they did not list that on their website when it was working under the Greg May. I knew these were things I did not want and I told Justin that I will need to think about this and talk to my wife on this as she will land in a couple of hours as I want her approval. Justin said okay no problem, I will call you back in a couple of hours. Then, when I was about to leave, their manager came to me and asked me why would I not want to buy the car at this price and I told him I was still in shock with the $1895 added items that I really did not want and he said how apart of prices are we and he named off prices and I told him if you can get it at this price, you got yourself a deal and they accepted it which I was shocked. Then, I signed some paperwork and read the fine line of the price I was going to purchase the car and then came the finance department where my nightmare in San Jose saying please do not choke. He sat down and he said it was his job to explain the products to me one more time just in case I change my mind and I said no and that was that, it was easy. One thing that is good is there is no prepaid penalty, unfortunately I did not hear him the first time as when I am nervous, I tend not to listen that much. I handed him my check. After the paperwork was done, Bryan sat me down and walked me through all the features of the car and spent 30 minutes with me and answering my questions and was patient with me and kind. I think Justin is a great mentor to him. The car buying experience was pleasant. Unfortunately, I will have to get my car service around here as Waco is quite a drive from my place even though now I am getting great MPG.

I had a very disappointing experience with Waco Hyundai…read more I purchased what was presented to me as a brand-new Hyundai Ioniq 9, only to later find out the vehicle already had around 200 miles on it. That alone was concerning, but things got worse from there. On the very day delivery was supposed to happen, the dealership claimed they needed to clean the car and suddenly reported a sensor issue. Because of this, they withheld delivery at the last minute. Since then, I've been given multiple changing timelines for when the car would be ready. Each time, the reason has been that parts are unavailable. As of now, the car is still sitting at the dealership with no clear resolution or reliable delivery date. Communication has been inconsistent, and expectations have not been managed properly. Overall, this experience has felt misleading and frustrating. Selling a car as new with significant mileage, followed by repeated delays and vague explanations, is not acceptable. I would strongly advise others to double-check vehicle condition and get firm commitments in writing before purchasing from this dealership.I

It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to…read moreleave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle.

Our car's sunroof randomly shattered in our garage while off and parked. A quick search explained…read morethat this is a known defect and the company extended the warranty by 5 years because of it. The service person on the phone was extremely clueless and unhelpful. When we took in our car for the warranty claim, they explained we were just out of the coverage period and could not help. I contacted corporate for a good will extension and they were very willing to help. HOWEVER, this dealership not only lied to corporate claiming this was cause by impact despite photo evidence, but they were completely unresponsive. I am going to report them to the BBB!!!! Very shady business. TAKE YOUR BUSINESS ELSEWHERE, they only care about lining their pockets.