Trey Kelly did an outstanding job and we highly recommend this dealership!! Give Trey a callread more

I see why this place has bad reviews\. I didn't purchase anything from here, but one of their sales…read moreagents, "Big Mike," hired me to tint the windows on one of their vehicles\. I completed the work as agreed, and since then I've been trying to get paid for the job\. When I went to the front office to ask about my payment, everyone acted extremely entitled and treated me like I was trying to take money out of their own pockets instead of simply asking to be paid for work I already completed\. Very unprofessional experience\. I shouldn't have to chase anyone around just to get paid for a service I was hired to provide\.

Jennifer was quick to get to me in the bay when I arrived. I dropped off the vehicle and the text…read morecommunications regarding my vehicle was easy and convenient: Thank you Will be returning. I did return y'all and the customer service from the get go was PHENOMENAL. Cathy was my sales agent and she was ready and willing to jump in and help me get into a car. It was challenging situation and her and John the manager are top notch! I also dealt with Brandon in Financing and Tom another salesman and everyone was a pleasure to work with! Thank you Cathy for your service and keep up the good work! They have earned a lifer for business. Thank you everyone!

This place has undergone some changes evdently because the reviews I rea compared with my…read moreexperiance are totaly different..

I had a great experience working with Jordan during what could have been an incredibly stressful…read moresituation with my vehicle. From the beginning, Jordan went above and beyond to advocate for me and help explore every possible option for getting my engine issue resolved. Throughout the entire process, the communication was transparent and consistent, and I always knew what was going on and what to expect. Jordan and the Hyundai team especially Mary also made sure I had transportation while my vehicle was being repaired, which made a huge difference. I never felt forgotten or like I had to constantly chase someone down for updates. Having a major vehicle repair is stressful enough, and the way Jordan handled everything made the experience so much easier. I really appreciate the time, effort, and customer service Jordan provided. I'm extremely grateful for how everything was handled and would absolutely recommend working with him.

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

I want to share a 5 star review about my experience with the service team here at Autonation. I've…read morehad my vehicle since 2022 and Joe and Jorge usually help me during my appointments. From the point of scheduling and getting a quote for the services, to them having the patience to explain the work that my car needs, I have always walked away feeling treated with respect, kindness and professionalism. I'm thankful for this team and would highly recommend this location for all your service needs. The waiting area is also very comfortable and they are fair in their pricing and not pushy when I genuinely cannot afford certain recommendations on the same visit. Thank you for making my car owning a little bit easier. It's already hard enough just making car payments , paying car insurance and maintenance. I'm blessed to have a safe place I can take my vehicle to get the maintenance needed without feeling ripped off or spoken to in a condescending manner because I'm a woman. Thank you autonation family!

Worst experience I have ever had purchasing a vehicle. After going back and forth for 2 days with…read morethe manager about purchasing a used truck I agreed on the purchase. I drove 4 hours from Houston to be there first thing in the morning how we had agreed and had an appointment set up at 9:30 am. Come to find out they sold the truck the night before. I spent money on hotel and travel just to go pick this truck up they could have atleast had the courtesy to hold the truck till morning how we had agreed. They definitely do not care about customer service. The only person I don't have nothing bad to say about was the salesman Jose Arcos. He did everything in his power to get me in the truck. Management is the total opposite. Made me run my credit even after pulling an 800+ credit score they managed to give me this horrible experience. Hopefully this gets up to their corporate office and see who they have managing these dealerships and focus on customer service

Robert Gray, a service advisor at Huffines Hyundai McKinney, did an absolutely outstanding job…read moreadvising my wife and I on our recent service visit! He listened carefully to our concerns, and he advised options we could take without pressuring us or trying to up-sell us. Of all the auto repair service advisors I have encountered, Robert is clearly the best! Consider us satisfied customers, and we will absolutely be taking our car to Huffines Hyundai McKinney for our future service needs.

Told my wife "ah yeah we don't negotiate at all on price for a used car" lol biggest load of crap…read more We still bought the car because I wanted her to have the experience (and she made the fatal flaw of not being willing to lose). I stepped in for financing because they could "beat our CU interest rate by .2%." I got it down another .5% to an even 5 but I probably could've gone lower. The sales rep lives in our neighborhood and it felt like he definitely took advantage of us knowing where we live and our occupations. We're gonna be buying a new car in about a year and it'll either be a Kia sorento or telluride hybrids. That sale isn't going to that string of dealerships anymore. Hope it was worth it.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

My employer ended up sending me emails of discounts off of cars and during November/December is…read moreusually a good time to buy a car. I was interested in either the Ford Escape Hybrid, Honda Hybrid Accord EX-L or Hyundai Sonata Hybrid as I was looking for a gas saving car. I finally hit the button of lets see the price from the dealers and unfortunately a lot of sales people started to call me within an hour and this continued throughout October. Finally, I picked up a couple of calls at the end of the month just to weed out the ones who I wanted to do business in the future or what their approach was during emails, text and voice. What helped me out was watching a lot of Youtube videos and looking for the red flags and looking at the dealer rating. Only 2 sales people I was willing to at least try was Justin Owens and Jackson from Paris, Honda. I was not too serious about buying unless the price was right and within my budget and it did help that I had a wonderful week in the stock market. I talked with Justin the first time and was seeing if I was interested and I told him no and then he said okay no problem. Then, he called me a week later and mentioned about getting more Hyundai Sonata Hybrids and if I would be interested in taking a look at them. I said I might be, but I knew there was one sitting on the lot and saw at one time it did have a dip in the price so at least. So he asked if I wanted to test drive it and I was like okay sure. One of the cons is since they did switch owners, so their website has been down for quite some time. It was hard to look at the features and the sticker price. But they said hopefully it will be up within a week. I ended up taking a test drive and they had a young recruit, Bryan who is trying to get into sales and he was nice and pleasant and not pushy. Justin was giving him pointers. Test drive was great, I ended up driving for 20 minutes on the road and answered most of my questions. When I got back, I was willing to negotiate the price, the part I really dislike about the dealership, but I learn some valuable lessons from my previous buying experience. The first time was a dud because the dealer sneaking in hidden fees and I did not ask for the full price and list of the fees and taxes etc. The 2nd time, the finance guy yelled at me because I did not want to purchase any extended warranty, GAP insurance and then he snuck in the future mechanic charges, but my wife was there to catch this After watching some Youtube videos, I came prepared and ready now the question is will I choke. There was a lot of back and forth negotiation and the salesperon has to talk with their manager. The first quote was with everything I did not want like GAP insurance, extended warranty and then I noticed the $1865 for nitrogen, window tint, GPS, paint protection and they did not list that on their website when it was working under the Greg May. I knew these were things I did not want and I told Justin that I will need to think about this and talk to my wife on this as she will land in a couple of hours as I want her approval. Justin said okay no problem, I will call you back in a couple of hours. Then, when I was about to leave, their manager came to me and asked me why would I not want to buy the car at this price and I told him I was still in shock with the $1895 added items that I really did not want and he said how apart of prices are we and he named off prices and I told him if you can get it at this price, you got yourself a deal and they accepted it which I was shocked. Then, I signed some paperwork and read the fine line of the price I was going to purchase the car and then came the finance department where my nightmare in San Jose saying please do not choke. He sat down and he said it was his job to explain the products to me one more time just in case I change my mind and I said no and that was that, it was easy. One thing that is good is there is no prepaid penalty, unfortunately I did not hear him the first time as when I am nervous, I tend not to listen that much. I handed him my check. After the paperwork was done, Bryan sat me down and walked me through all the features of the car and spent 30 minutes with me and answering my questions and was patient with me and kind. I think Justin is a great mentor to him. The car buying experience was pleasant. Unfortunately, I will have to get my car service around here as Waco is quite a drive from my place even though now I am getting great MPG.

I had a very disappointing experience with Waco Hyundai…read more I purchased what was presented to me as a brand-new Hyundai Ioniq 9, only to later find out the vehicle already had around 200 miles on it. That alone was concerning, but things got worse from there. On the very day delivery was supposed to happen, the dealership claimed they needed to clean the car and suddenly reported a sensor issue. Because of this, they withheld delivery at the last minute. Since then, I've been given multiple changing timelines for when the car would be ready. Each time, the reason has been that parts are unavailable. As of now, the car is still sitting at the dealership with no clear resolution or reliable delivery date. Communication has been inconsistent, and expectations have not been managed properly. Overall, this experience has felt misleading and frustrating. Selling a car as new with significant mileage, followed by repeated delays and vague explanations, is not acceptable. I would strongly advise others to double-check vehicle condition and get firm commitments in writing before purchasing from this dealership.I