Have a mustang my daughter drives while at college. We purchased the extended warranty specifically…read morefor her being out of town and able to get service and a rental while work is performed. She had a problem wjth the car and took it in. Thwy cant look at it for several days which is no problem. Attempted to get her a rental but they have none available. They use Enterprise for back up but they said they must only use Ford vehicles and they were out of those. I talked with service tech and then service manager and both said sorry nothing they can do. We talkesd with Ford Customer Service and rhey said that is not completely true. They always try to use Ford rentals but if not available the dealership can use other brands. Customer Service at this dealership is vary poor. Would never recommend to anyone nor would I ever purchase or recommend the Ford extended warranty.

I relocated to Texas in March 2021. The process for getting a Texas Driver's License required me…read moreto travel to Stephenville, 40 miles from my new home. My car battery failed in front of the DL office and I called Texstar for help. Within 15 minutes, two young men arrived, jump started my vehicle immediately, no charge, and then allowed me to follow them to the dealership for possible purchase of a new battery. The same individuals who came to my rescue, gave me a more than fair bid on the battery, installed it, and took my payment without me ever leaving my vehicle. That's what I call service!

Bought a new Bronco from them, they were very transparent. I drove out from North DFW and we had…read morediscussed all the terms and out the door price on the phone. Only thing we hadn't discussed was trade-in because they wanted to value it in person. Even though I decided not to trade in my vehicle, they did not flounder or try to raise the otd price because taxes went up, they honored the deal they offered and closed it without any problems at all. They're a dealership with integrity.

We were in an extremely vulnerable position when we dealt with this dealership. Our truck…read morecompletely broke down on our way back home to Florida last December, and we had to drive 8 hours in a rental car to buy this truck because we needed something capable of towing our RV. Our salesman, Brett, refused to negotiate at all. In fact, after speaking with him, we noticed the online price of the truck had actually increased. Thankfully we had screenshots from the day before proving the price change. Even while we were actively driving there to purchase it, we got all the typical pressure tactics: "someone else is coming tomorrow to buy it," "if you buy from dealers in nearby cities you'll get deceived," etc. Brett told us since it was recent a trade-in, their detail crew would get started ASAP so it would be ready for us. After driving eight hours to get there, we were disappointed to see the truck was filthy. It was covered in dirt and had leftover cow manure and hay in the bed. The heavy duty transmission was the most important thing to us because we tow an RV, so despite everything, we still moved forward with the cash sale. When we asked Brett's manager, James what would happen if something major went wrong after we left, his response was: "You just have to hope for the best and not think negatively." Then, after learning we had a YouTube channel about RVing, James said their dealership deserved a shoutout in one of our videos. For what exactly? Selling us a dirty trade-in they couldn't even bother washing and for trying to raise the price behind our backs? We just wanted to finish the paperwork and leave because it was already late and we still had another eight hour drive back to our RV (then a two day drive back to FL). A few hours into the drive, we discovered the heater doesn't work. Later we found the backup camera doesn't work either, and the windshield washer fluid leaks. But those ended up being the least of our problems. Five months after taking our money, we still cannot legally register this truck because the dealership has failed to provide valid title paperwork. We were initially given title documents signed incorrectly, had to mail them back for corrections, and then later discovered the title they provided was not even the most recent title associated with the vehicle! This dealership accepted a vehicle as a trade-in and then resold it to me without ensuring they possessed the proper, current, transferable title documentation. We have filed complaints with the TX Department of Motor Vehicles and the TX Office of the Attorney General. I'm leaving this review to strongly caution others before doing business with this dealership. Do not make the same mistake we did and trust them with your hard-earned money.

Rowdy Brown sold us two awesome trucks for our company. He worked so hard to get the pricing and…read morethe extras that we wanted. Really made us feel that he was on our side. We got 2 great deals they even drove the trucks to Austin for us!!! Great service, great salesman. We will be back for our next truck.

Avoid at all costs. I was sold an expensive used truck with low miles. I was told it had the…read moreremaining 50-thousand-mile factory warranty and also told I could extend it to the 100,000-mile warranty when the time came. I kept calling and asking about the warranty info and kept getting the run around. I bought the truck in 2019 and still only have 57,000 miles on it. I went to Killeen to trade in the truck, and they were excited to make a deal. Then after running my Vin I was told that NO dealership would touch the truck since it was made and registered in Canada. This makes all Chevy warranties void. By law dealerships are required to disclose the Canadian issue. I drove straight to speak with Lee who spent most of our conversation bragging about his 23-year-old girlfriend and how his wife wasn't happy. Then Lee passed me off to his sales manager who offered me no end of BS and told me the dealerships were trying to scam me. They wanted to buy my truck. He further told me I did not need a Chevy warranty as I had the "Lee Hoffpauer Guarantee." Sorry but Chevy doesn't cheat on their wife and lie to customers so I would rather go with the Chevy warranty. The sales manager then offered to have a third party buy my truck for 30 grand. He wanted to screw me twice. I told him I can't sell it or trade in in at any dealership and he said that he would give me a letter saying they would buy it for 30 grand. The truck is worth much more than 30 grand. Even the auctions are required to disclose Canadian manufacture by law. I would really prefer not to do this but I am suing them. They will lose as they clearly broke the law. Even the dealership across the street told me I had to sue them. I am not happy to have to do this and I am not someone who sues people normally, but I have no choice. I have a million visitors to my fakebook page yearly and will make sure I get the word out.

Five stars for the sales department, today the young man behind the computer in the service…read moredepartment not so much....brought our F150 in for "The Works" since we had purchased a service package. My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.

Our Ford Escape had a plastic liner come loose on our drive from Corpus Christi to Oklahoma. I…read morecalled Sykora and these fabulous service workers had the car up and fixed immediately! I truly wish we lived closer to this dealership! They would get all of our automotive business!!

Great buying experience! Professional service from Lloyd and Joe during sale, Rocky in Finance and…read moreNewton for some tech help after the sale. Very efficient and enjoyable process

Test drove the new Toyota Tacoma SR5 4x4. Got real good…read morenumbers on my trad-in and finance. Thank you for your time.