I relocated to Texas in March 2021. The process for getting a Texas Driver's License required me…read moreto travel to Stephenville, 40 miles from my new home. My car battery failed in front of the DL office and I called Texstar for help. Within 15 minutes, two young men arrived, jump started my vehicle immediately, no charge, and then allowed me to follow them to the dealership for possible purchase of a new battery. The same individuals who came to my rescue, gave me a more than fair bid on the battery, installed it, and took my payment without me ever leaving my vehicle. That's what I call service!

Have a mustang my daughter drives while at college. We purchased the extended warranty specifically…read morefor her being out of town and able to get service and a rental while work is performed. She had a problem wjth the car and took it in. Thwy cant look at it for several days which is no problem. Attempted to get her a rental but they have none available. They use Enterprise for back up but they said they must only use Ford vehicles and they were out of those. I talked with service tech and then service manager and both said sorry nothing they can do. We talkesd with Ford Customer Service and rhey said that is not completely true. They always try to use Ford rentals but if not available the dealership can use other brands. Customer Service at this dealership is vary poor. Would never recommend to anyone nor would I ever purchase or recommend the Ford extended warranty.

Foreman of quick lane Matthew was very nice and eager to help. Highly recommend him and his team…read more Thank you both for all of your help on the road and getting us back home safely.

My brakes were making noises while driving. I called Triple Crown and they had me bring the car in…read moreright away and gave me a ride to work. They had my car a few days before it was fixed but they kept me updated regularly. The staff was great to work with and the cost was about what I expected after my research.

Rowdy Brown sold us two awesome trucks for our company. He worked so hard to get the pricing and…read morethe extras that we wanted. Really made us feel that he was on our side. We got 2 great deals they even drove the trucks to Austin for us!!! Great service, great salesman. We will be back for our next truck.

Avoid at all costs. I was sold an expensive used truck with low miles. I was told it had the…read moreremaining 50-thousand-mile factory warranty and also told I could extend it to the 100,000-mile warranty when the time came. I kept calling and asking about the warranty info and kept getting the run around. I bought the truck in 2019 and still only have 57,000 miles on it. I went to Killeen to trade in the truck, and they were excited to make a deal. Then after running my Vin I was told that NO dealership would touch the truck since it was made and registered in Canada. This makes all Chevy warranties void. By law dealerships are required to disclose the Canadian issue. I drove straight to speak with Lee who spent most of our conversation bragging about his 23-year-old girlfriend and how his wife wasn't happy. Then Lee passed me off to his sales manager who offered me no end of BS and told me the dealerships were trying to scam me. They wanted to buy my truck. He further told me I did not need a Chevy warranty as I had the "Lee Hoffpauer Guarantee." Sorry but Chevy doesn't cheat on their wife and lie to customers so I would rather go with the Chevy warranty. The sales manager then offered to have a third party buy my truck for 30 grand. He wanted to screw me twice. I told him I can't sell it or trade in in at any dealership and he said that he would give me a letter saying they would buy it for 30 grand. The truck is worth much more than 30 grand. Even the auctions are required to disclose Canadian manufacture by law. I would really prefer not to do this but I am suing them. They will lose as they clearly broke the law. Even the dealership across the street told me I had to sue them. I am not happy to have to do this and I am not someone who sues people normally, but I have no choice. I have a million visitors to my fakebook page yearly and will make sure I get the word out.

Our Ford Escape had a plastic liner come loose on our drive from Corpus Christi to Oklahoma. I…read morecalled Sykora and these fabulous service workers had the car up and fixed immediately! I truly wish we lived closer to this dealership! They would get all of our automotive business!!

Five stars for the sales department, today the young man behind the computer in the service…read moredepartment not so much....brought our F150 in for "The Works" since we had purchased a service package. My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.

Everyone was really nice and the work was thorough but an oil change shouldn't take 2 hours…read moreespecially when you make an appointment. Everyone in the waiting room was echoing the same frustrations. Gotta do better....

Went for an oil change & their technician backed into our car. Not a big deal, it happens. We went…read moreto pick up the rental while they fix our car & the lady tells us that they don't allow pets in their rental vehicles. We had a trip planned this weekend where we needed to take our tiny dog with us. I mentioned that & the lady says "well we don't allow pets." I just looked at her waiting for her to offer another solution & she walked away, so I left my husband to handle it. She then tells my husband that he can just pay the $500 fee upfront since we can't leave the dog behind. So getting crashed into either costs us our trip or $500. Everyone else was very courteous & this was just an accident.