Ben was great, worked fast and was very thorough. He listened to what I wanted and he did his best…read moreto make it happen.

Rolandas and the team at Craftworks completed extensive and excellent work at my home. The…read morecarpenters, plumbers, electricians, sheet rockers, painters, tile setter, and floorer all fulfilled their jobs in a coordinated and timely manner with attention to detail and great craftsmanship. Carpentry skill and patience was required to install ceiling panels around trusses in the living room and the result is lovely. We had to make decisions in a several departments as the project unfolded and Rolandas was always responsive to my questions and concerns. I never doubted his expertise and aesthetics. I very much appreciated his aesthetics. I am grateful to have worked with Rolandas and everyone at Craftworks. I recommend them 100%!

This company is a scam operation…read more They charged my parents $500 for a 45 minute job, wanted the money in *cash* handed to them with no paper trail, no invoice, just a word of mouth agreement. All for cleaning a small moldy panel at the bottom of their basement steps. Their shadiness is corroborated by many people online that have used ServPro--just go look at the Better Business Bureau or ConsumerAffairs reviews of this company. They have a consistent record for overcharging and other scammy behavior. And this company was recommended by the insurance adjuster! Crazy. I would not recommend them to anyone.

Quick response, Professional manner, Very thorough! The final price matched the initial estimate…read more Came in response to a main drain backup. Cleaned disinfected and disposed of ruined items. Came back the next week and inspected basement and checked air quality. Handled my insurance claim with my company. Would use again.

Bought our cabinets from here and they highly recommended the installer. My husband is very handy…read moresince he had to fix and adjust many mistakes. Measured wrong which cost us more for that mistake that no one took responsibility for. The cabinets were left with so many exterior pencil markings that were tough to get rid of on the white cabinets. He messed up on measuring a cabinet that left a gap where the tile ended. Every drawer where he installed the hardware were splintered as you can see in the pictures.

From Greg Rellis I…read morewas lucky enough to to have found Mike Hohl from the Kitchen Factor as I was remodeling a house in Stratford.Ct, while living in Europe ( who in their right mind does that? renovates a house from a foreign country?) and thank goodness that I did. Mike was able to take my rudimentary ideas and half backed plans and translate them into a manageable project. He was the ideal designer for me..AND I think for you as well and this is why: He was able to take my over complicated plans and stream line them into a more simpler project with an eye on aesthetics and a cleaner look. The end results became more elegant in its simplicity and practicality that is very appealing to the eye, that ALSO fit into my budget. I was in good hands with the Kitchen Factor and you will be too!...tell him Greg sent you. His Details are: Mike Hohl Designer The Kitchen Factor Div. East Haven Builders Supply A USLBM Company 203 345 3613 Office phone 203 994 7926 Cell Website:www.kitchenfactor.com

We just finished a tricky replacement of an antiquated range hood which necessitated three visits…read morefrom Bill's. One team of installers, Dave and Wilson were OUTSTANDING; they researched our existing infrastructure thoroughly! When it came time to install the new SK Lavery range hood, Dave and Wilson returned and it only took them 2 hours!

They deserve zero stars. After buying top appliances from Marsillios, I expected their recommended…read moredelivery service would not have been the worst hire ever experienced over the last 45 years of renovating homes. I experienced damage to floors, cabinetry, copper water supply line cut and crimped necessitating a SubZero service call upon installation...unprofessionalism, rudeness, no response to phone calls until Bill's was prompted by Sub Zero area representative Joe K. I contacted to refund the installation charge and take care of the floor damage (once that's known). I told Joe and another Sub Zero rep who both agreed: Bill's has DISDAIN for the customer who expects delivery without damage...Katie S., Bill's assistant said "We don't provide floor protection, that's up to the customer"...so why didn't you let me know this by email or phone when I called the week before scheduled delivery and left a message: "I'm sure if Marsillios recommended you for a Sub Zero delivery, that you bring floor protection...please call me to confirm." I never heard from them so was shocked when the delivery team demanded I provide sand so they wouldn't slip on the 2 wet steps leading into the foyer (which took hours to vacuum up after scratching the wood floors) and my own floor protection which I expected they would provide. I didn't have brown masonite board on hand. They don't have them on their trucks (unless they have since been pressured by Sub Zero to conform to their standard practices). When the dolly holding the Sub Zero...not the right equipment we now know for this size refrigerator but is all Bill's has... pivoted, the floors were deeply gouged to the point of requiring $1300 of labor/materials to replace the boards to reinstate me to my former position (a reasonable expectation all agreed). The attitude of Marsillios, whose owner never returned my calls in spite of staff who say things like "mistakes happen in the course of deliveries" and "I'll have him get back to you"...my response: "mistakes don't have to happen if they're professional and take steps to avoid damages by being prepared for the delivery...and abide by the Sub Zero delivery guidelines since Bill's is a certified installer". And then I tell them about my research with the California equivalent of Clarke's: Bill's should have floor protection on his trucks, he should get photos of the job -- kitchen, spaces between delivery entry point and kitchen location of appliances, outdoor entrance -- so they come prepared. They usually make a site visit before installation but photos are needed at a minimum. These sound like the steps Bill's should take. Perhaps now he does have floor protection on his trucks at a minimum, since I called Sub Zero to oversee this so future customers don't go through what I did...but if you still choose to hire him to install an appliance of any quality/price point...I wouldn't let him step foot in your house unless there is advance attention given to your job. By the way, our refrigerator location is only 5 feet away from the foyer back door...so damage can happen in a short distance. Joe K.'s boss contacted Bill's and then responded to me (no phone call to discuss; just a terse email repeating Bill's lie to him) that nothing needed to be done because Bill told him that "I've been trying to work with her". "Working with her" means talking with me; didn't happen. The boss obviously wants to keep Bill's happy and not make waves, as does Marsillios who likes the arrangement that Bill's comes to their warehouse to pick up the appliances prior to to delivery using a box truck for a package price that includes taking away the old appliances. Some installation folks want the appliances to be on site before they arrive to install. This Bill's advantage to the appliance stores is what keeps him getting more jobs...so everyone is complicit: Bill's can get away with not playing by the Sub Zero rules. The appliance stores don't want random delivery people picking up appliances and risking transport damage. Delivery and installation people require different skill sets however. Regarding Bill's lie that "I've been trying to work with her". I spoke with Bill twice. The first time was when the damages were acknowledged by Bill (probably after Joe K. called him): "I hear you aren't happy with my job...I can send my repair guy to touch up (I declined, opting for my cabinet guy) and reimburse your installation (amount $810)". I told him makes sense given overall experience and damages, but what about extensivefloor damage cost which may take a while for floor guy to get here and do estimate. He said he would take care of it. 2nd call was to tell him the total floor amount of $1292.46, I said that his paying $1K labor would be fine, I'll cover the wood ($292.46)...I will mail you the estimate. Shockingly, I received a check for $190 ($1K-$810). I hired another installation person with that $810...who was to pay for the gouged wood floor labor?

David and his team did a FABULOUS job renovating my 2 BR/2 Bathroom apartment! He helped me…read morematerialize my vision of having an aesthetically beautiful, functional, and relaxing zen-like home to return to after a hard day's work. His professionalism and attention to detail cannot be beat! Plus, he always makes himself accessible, provides me with thoughtful responses to my myriad of questions, and presents alternative suggestions ... even 4 years after he completed the job! He will definitely not lose me as a customer!

Russ and team did a great job on our house in Ridgefield. Fair price, and they only recommended…read moreinstalling the sections that were truly failing which greatly reduced our cost. Turns out changing these few sections really improved our drainage! We'll be using this group for cleaning and other gutter replacement as it becomes necessary.

We were initially referred to Domestic Kitchens by a local real estate agent as a small local…read morebusiness that made the cabinets locally. We hired them as part of a kitchen remodel to design and install cabinetry. Unfortunately the quality of the cabinets was very poor, uneven, warping and there were a number of design mistakes that we had to use other contractors to rectify. When we addressed these disappointing issues with the owner of Domestic Kitchens, he immediately threatened a lawsuit and demanded full payment instead of fixing the mistakes. BEWARE! They were a nightmare to work with.

We hired domestic kitchens as part of a kitchen renovation in fairfield county. The cabinets they…read moremake locally are very poor, and instead of fixing the multitude of mistakes, the owner (Eric Glasband) decided to be extremely aggressive and threatening... run from this company!!