I wanted to share with everyone the terrible experience we had with Front Row. About 10 years ago we used Front Row and the same designer for our kitchen remodel and things went very well. Ten years later, master bath and dressing area remodel, same designer (10 years older), and a very poor experience. We worked with this particular designer and she designed the bathroom and dressing area, and we put down our deposit in mid-December. In addition to the cabinets we inquired about going thru them for the countertops and all the fixtures. Now understand this is a top of the line kind of place that charges top of the line prices. Their prices for quartz countertops of unrealistically high, as I guessed they would be in that they are only the middle man and add their fees on. Okay so we went with our own guy. I wanted to purchase the fixtures thru them, but every time I asked a question our designer would say, go ask your installer. She obviously had no familiarity with the product line, which is why we then went to Bender, where the person we worked with knew the Kohler line inside and out. We are talking about whirlpool heated tubs, top of the line fixtures. This is about when the designer from Front Row's attitude really changed. It was like, we got your money, don't bother us. The best example of this was when I was using the room diagrams Front Row had done to determine where other items would fit (such as towel bars), and I realized something was wrong. The dimensions were not correct (by a lot, I'm talking a foot off in a small area). When I called this women, her defense was, well sine that number has * next to it, it is just an approximation. BTW, nowhere on the diagram does it state what an * stands for. When I inquired as to why it was not an exact measurement, the response I got was, well "we were not able to do an exact measurement". When I asked why not (remember they came to the house to measure and the room was empty), the women eventually threw her co-worker under the bus and said it was his fault. This bothered me, so the next day I called back and asked if the diagrams could be corrected to reflect reality (since we knew what the correct measurements were), and the response I go was mind boggling. She said to me that I need to stop calling, she had to limit me to 1 call a week. Mind you since we started with her I called her about 5 times in total, and 3 were me returning her calls. Here are some other MISTAKES she made. Cabinets are a little too high since my wife is 4 ft. 11 inches. She never took that into account. She designed a cabinet right over where the water supply feeds the room. Plumber had to move pipes at a cost of $240 to me. There were several more, but I'll stop here for now. If she had looked she could have accommodated the water supply. Isn't that what she is supposed to do. Also, they charge you an arm and a leg, and don't deliver the cabinets, you are expected to arrange for your own transportation. When the cabinets came in one of the doors was damaged. They can't show you the order before you pay for it because they store it in a garage next door with other orders. And BTW, the cabinets are not even packed, they are loose. I hope the owner reads this, as I would never do business with this outfit again, and especially with this designer again. If there is ever a problem, rest assured they will make sure to tell you how its not their fault. So the bottom line is, they expect you to pay top dollar, which we had no problem doing, but if you have a question or there is a problem, tough luck, its your problem. I think if this women didn't spend so much time begin defensive and insulting her paying customers, she would be much better off. Maybe its time for some people to realize they should not be working in a field which involves working with customers.
Just a quick update. As you can see below, a month ago (6/21/17) Barbara from Front Row responded. She mentioned that you would like to talk to me. I replied to her the next day via Yelp that I would be happy to speak with her, and that Front Row obviously has my contact info, so please call me. To date I have not heard from her. read more