Fantastic service,extremely clean with a great customer care !, family owed and great staff

I have a car that is 6 months old. Single rider majority of the time. Purchased the Platinum wash. It was explained that level of service included all options. The interior service was unacceptable! I asked to speak with an associate. This is an overview is the comments I made and the response of the employee. There was mediocre attempt to vacuum the weather tech floor mats were still dirty. We require extra payment to power wash the mats. I am a first time customer and this service was provided at other similar places. The vacuum service was subpar. Many places I could still see where they had not touched. The employee stated they could re-do the vacuum service. The arm rest had a coffee mark on it and was still there. No remark with a shoulder shrug. The seats still had crumbs in the creases. There also no attempt to wipe fingerprints off the center console where there is brushed chrome. And the outside was no better. There was no tire shine applied to my tires. And the rims were not cleaned and mud was still on the mud tire wells There was the offer of a redo of the vacuum. There should have been entire redo of the interior service. As a first time customer, this was a horrible experience. Not sure if this is the level of service that is typical or if the facility is poorly managed read more

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Literally the worst car wash I've ever been to. I paid $45 (the top service you can get) and it seems like all they did was vacuum my car. After you come out of the wash, there's just one person wiping the exterior with a towel--no one actually cleans the vehicle afterward. My rims still had dirt on them, and there were other areas on the interior that clearly hadn't been cleaned. For $45, I expected a much more thorough job. Definitely not worth the price, and I won't be coming back. read more

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Is this place under new ownership?? This used to be my "go to" car wash, but after my friend's traumatizing experience with a cracked windshield and subsequent rude behavior by the owner... never again. read more

Everything including the owner who isn't responsible for any damage to your car. Take the money and run $40 plus tip for a wash exterior and interior was not all that. The dash was still dusty The people drying off the cars acted afraid of the boss and considering the lack of respect and care he shows for you and your car I can see why. Just finished paying $480.00 for a new windshield. I do not recommend this carwash Damage happens when you own a business and how Great that you can just say I'm not responsible read the signs Bye Does he even have insurance? read more

I WILL NEVER RETURN TO THIS PLACE!!! and after reading other reviews, I realize I'm not the only one who had a terrible experience!! When I explained to the manager what had happened to my car, he immediately dismissed it, saying it wasn't their responsibility. I asked him directly, "So you don't take responsibility for what happens to my car while it's inside your wash?" and he flatly said no. He then told the young employee who was with us that he wasn't going to deal with me and simply walked away! This is by far the worst customer service I've ever experienced. The young employee who stayed with me was polite, but he kept repeating that it was my car's problem, even though he admitted that the same issue had happened to other cars there. To make matters worse, after all this, my car was still dirty. The fix itself is something simple, but what I was expecting was accountability and at least some courtesy. Instead, the manager showed nothing but complete disrespect for customers. read more

Chesapeake Car Wash - Car Wash Near Me - Annapolis, Maryland

Quick fast and friendly service. The dog suds is a great touch. He's super sweet. They do an excellent job. They pay close attention to Detail. I get my ZL1 hand washed and detailed here. Prices are fair. I'm scheduling a ceramic coating today as a matter of fact, awesome stuff and they do a wonderful job extremely knowledge when it comes to different type of materials, suede's leathers, etc. They have a full detail shop w experienced detailers!!! read more

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Bottom Line: Excellent customer service, quality workmanship and a nice lounge. I recently took my car to Chesapeake Car Wash for a full detail and I was impressed with the service they provided. I arrived a bit before the official opening time and I really appreciated that I was still warmly greeted. After turning my car over to the staff I was shown to the lounge and offered complementary beverages. When it was time to retrieve my car I like that a staff member ushered me to the enclosed garage where they worked on my car so I could inspect it before driving off. I walked around the car but didn't see anything that needed a touch up. I thought my car was relatively free of "stuff" before turning it over to the staff but apparently they found plenty of junk remaining which they gathered into a white trash bag during the cleaning process. I really liked this approach because it shows they moved the clutter to clean the nooks and crannies and it gave me the opportunity to sift through my car junk and to make a decision about what to keep and what to toss. The staff was very courtesy and customer-service oriented. Overall, it was a great experience and I will be much better about getting my car cleaned in the future. read more

I gave this location a try since my normal spot was closed on a Sunday afternoon. Paid $50 to get a gold wash which included, vacuum, wipe, tires shine, and getting my all weather mats cleaned. They did not vacuum my third row and cargo. There were several spots dirty in the second row and front passenger side of the car. The cars dashboard was dusty and the screens not cleaned. Windows had finger prints left behind. Tire on my car were not wiped down and shiner placed. This place is overly priced and the quality of work is poor. The supervisor requested to have me return to have them clean again. My schedule did not permit and I do not plan to go back and try this location again. No apology, no discount and no value for someone's time. This place quality of work is not worth your time and money. read more

These folks know customer service! So friendly and responsive. We stopped here on a road trip because one of the kids had an accident in the car and we needed to get it hoses out. The one thing I didn't like is that we had to buy a full package instead of skipping the car wash (which we had just done in preparation for the trip) just to get one section of mat hosed off and scrubbed. Beware that weekends are high volume, so we did have to hang out for awhile but they did bump us ahead since it was a small job. They have a small store with car supplies and snacks, and nice tables and chairs to hang out at. read more

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Outstanding experience! I got the hand wash vice the automated car wash. My SUV turned out great. The price was on par, but worth the value. A very comfortable waiting area with hot coffee, and many more services available. I commend them to you...worth a visit! read more

Not coming back to this place again! Went for an exterior wash. Had crow poop after parking in DC. Paid $25 for the wash. Coming out of the wash they cleaned about 70% of the dirt. When I complained they told me I should have chosen the most expensive option in their menu. So, go with a dirty car to Chesapeake Car Wash, pay them what seems like a reasonable amount for an exterior wash and leave with an incomplete wash requiring one to finish the job. Not a good deal!!! read more

horrible horrible job, left dirt in my wheel wells and white stuff down the side of my truck now refuse a refund read more

The worst experience I ever had at a car wash. Was picking the top tier of car wash they offer. After my car came out of the car wash, both mirrors were bent outwards. The driver's mirror got tilted too much, and it broke. The manager came in and told me he would check the tape. He came back and unprofessionally asked me which car wash tier I chose when I replied with top tier, he could not find any excuse but saying we do not cover any damage if the car is older than 7 years!! And to add insult to injury, he is accusing me of bringing the car with a broken side mirror. Unprofessional, worst value, I do not recommend it to anyone. read more

Oh my gosh!!! I wish I discovered this place sooner!! Best spot in the area. Very nice waiting and the staff was friendly! Even had a dog named suds to greet you :). I have not ran into too many places that will vacuum just the inside of your car with getting a car wash. They only offer this on their slow days but it was well worth it!! read more

Rude non English speakers working at entry of car wash. They just scream "neutral" but aren't familiar with how high end cars work. Do not recommend. read more

This most recent visit was disappointing. I paid for a full service gold wash and they were not as thorough as the first visit. I didn't discover the issue until I got home. They vacuumed the floor of my car but didn't bother going under mats. They also missed some spots on my passenger side (mud and an old spot of bird poop). These should have been spots they could have wiped away when they were towel dying but they wiped over them without removing them. No longer worth the drive to Annapolis. read more

Chesapeake Car Wash - Car Wash Near Me - Annapolis, Maryland

Got the 43 dollar wash includes bug off, interior exterior tire shine wheel cleaner ceramic coat and more let's say a 10 dollar high school charity car wash is a better wash. Windows still dirty inside and out, front end still dirty, wheels still dirty, bed cover on the truck still had pollen on it. They came out and used the same dirty rags they used to wipe wheels and exterior off, film still on windows and we were told bug off on the 43 dollar wash is only something they spray on the don't clean the grill of your vehicle and our bump step cause the bed cover not to be clean and wheels have a brush inside the wash they don't clean any kinds of spokes on wheels. They finished off the wipe down by wiping windows with the dirty rags and offered to redo them again we opted for no... they also don't wipe down places they can't reach like the center of the hood back windows, door frames, door edges etc. this is a small highway only vehicle not an off road... lesson learned we won't be going back read more

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I rarely write reviews but this was the worst experience I have ever had with a car wash. I got the second to top service which should have been a wipe down and vacuum (not expecting detail job or deep cleaning). The dash was not wiped at all it was dusty, the touch screen had finger prints all over it (clearly not wiped at all), the shifter had junk all in it, clearly not vacuumed or wiped. It was so bad, I had to call them back out to vacuum the console (clearly not wiped). Even after calling them back to do a better job it was still terrible. Paid for tire dressing which was not done. Absolute worst experience. No apology, zero concerns given. Was hoping to swing by this place while son was at practices but never again. Terrible. read more

I brought my wife's car in today after a tough weekend of hauling a tree from the neighborhood garden center. The car had dirt everywhere - it was like a dirt bomb exploded in the car. I signed up for a full interior cleaning (hard surfaces, carpet cleaning, leather seats) and the standard car wash - and then sat down with a nice cup of complementary coffee, free wifi, and my work computer. Almost exactly on time, the car was ready. When I saw it, I couldn't believe it was the same car. It was like I had just driven it off the new car dealership. Thank you Chesapeake Car Wash for returning my wife's car to its pre- tree hauling condition. read more

The vacuum job was overall alright; however, it was a little rushed. The windshield had terrible smear marks. The exterior also had a rush job done to dry the car. read more

Visited this past Saturday and it was pretty busy because of the nice day but they were moving very quickly. My car was still a mess from the winter storm so it had snow and salt gunk still on it. Now it's glistening!! I was really impressed with the wash and vacuum service although getting out, then getting back in to drive it thru was kinda weird. I thought they were going to drive it. read more

I love getting all four of our cars washed at Chesapeake Car wash. The customer service is exceptional, they offer several cleaning options and the friendly environment keeps us coming back. Between the wide ranges of vehicle we have from American brands to European brands they make sure they take extra care with every vehicle like it was their own. Even the owner is out there assisting his staff with a friendly gesture and smile. Thank you Chesapeake for taking care of your patrons. read more

Chesapeake Car Wash - Car Wash lights - Car Wash Near Me - Annapolis, Maryland

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I love this car wash! And, they're open during COVID19 woo hoo! They do a great job cleaning my cars. There's a waiting area with drinks, snacks and pretty cool knick-nacks you never knew you needed. They offer a membership that includes unlimited car washes, it's a good deal. read more

We were down the street yesterday 4/24/22 at Thrive Gym for my daughters Gymnastics Competition and this car wash caught our eye well I paid 39.00 for the top wash and sad to say the best thing they did was vacuum my car still had dust on the inside and they didn't put the tire shine on as I paid for the lobby is nice but if you are a car detail junkie like me this will let you down if you have standards refund is the way I feel currently but to each its own read more

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I've had a monthly Gold membership for a reasonable amount of time to review. The customer service has been excellent. Everyone is very friendly and outgoing every time I visit. The waiting area itself is very clean and free drinks offered for membership customers, which is a nice touch. The wait times can be long. The car cleaning is hit or miss. Sometimes, I can't tell that someone was wiped the interior. After the cleaning session, I discovered that the air vent toggle had been broken on my (3-month off the car lot mini van). I took a deep breath, decided to let it go and move forward. Tonight, I discovered that a car wash with them has damaged my car with black scratches on what was an unblemished car. I pay $50 a month. This is not cheap. For this amount of money, I should be worried about what they are going to destroy next on my car each this I take it in for a car wash. Updated- I requested several times to view the footage and you refused to show me. My insurance is calling tomorrow to request it. Please do not continue to insult my intelligence with lies and excuses. Accept responsibility for the actions of your employees and business. read more

Chesapeake Car Wash - Damage done by the car wash - Car Wash Near Me - Annapolis, Maryland

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I got a free full service invite in the mail and I was in the neighborhood so I decided to go for a car wash and detail. Positives: The process of driving up and checking in was very easy and the waiting room was comfortable and clean so I could work. The vacuuming and dusting were well done and the interior for the most part looked good. Negatives: The inside windows look horrible! I do not know what was on the rag used to clean them, but I had to pull over and grab a napkin to try and clean up the window while driving to the airport the next day. It was that bad, that I could not see once the sun hit the window. The are in fact worse than when I brought my car in. There were some spots on the back of my trunk that were still dirty, so they missed that. Lastly, they didn't call my number or my car, so I was sitting there wondering what was taking so long, and when they started to shut down for the day, a front desk personnel said she didn't see me and asked if I was the white prius...so I was there for about 45 min. Not sure how long it's supposed to actually take. All in all, I doubt I'll be coming back for a full service. I can do a good vacuum job myself, and I can clean my windows MUCH better than they did. I might go back to do the self-service car wash, but that will be it. read more

Chesapeake Car Wash - You can see how streaked it is in the light and that's after I had to grab a napkin to get it visible enough for driving. - Car Wash Near Me - Annapolis, Maryland

First time users. We had the group perform a full detail that was outstanding. I bought my car pre-owned from a dealer 5 years ago, and it now looks better than it did when I got it. read more

The best I have ever. I am a member here. All the staffs very polite. What do you want me to say? Try this " Chesapeake Car Wash" own yourself. I went there one time a week at least. Cheers up. read more

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The carwash I received was fine ... but the customer service was exceptional. When I was called back to get in my car to drive it through the carwash after the interior had been cleaned, my car wouldn't start. When the car wouldn't take a charge from their portable charging box, one of the staff brought his truck around and jumped my car. By that point the owner, Tom, had come out to supervise, and told me where to go nearby to have my battery checked. I must have looked like I wasn't confident, because a minute later Tom came out with the name, address, and phone number of the battery place on a post-it note and said he'd called them and they'd be open for a while longer. I felt so protected and fortunate that my battery died in a place where I was taken care of so well ... and within a half hour I had a new battery and was on my way. Thank you so much for the excellent customer service! read more

First timer, using my wife's car today and while I was head back meeting a client I randomly stopped to car her car washed. Happy wife, happy life...SMH! First interaction and throughout the entire process I was impressed and satisfied with the end result. I don't remember which cleaning option I purchased but for $28.00 dollars I see good value. I'd definitely go there again when I'm in the area. read more

Chesapeake Car Wash - First timer, so far so good, looks like they are really taking time to vacuum the inside thoroughly. It's my wife's car! - Car Wash Near Me - Annapolis, Maryland

Received a text that I had a free car wash for my birthday. I had a total of 14 days to use the coupon before it expired. I show up the weekend after my birthday (today), 3 days after my birthday to use the coupon and their machine does not take the barcode or the coupon code. A guy walks up takes my phone and asks have I used it before, I tell him no and he says well I can't do anything to help you, you can go inside to see if they'll do something but I can't. He hands me back my phone and walks off. It was no purpose of sending me a code for a free wash if I'm not able to use it. Never again will I come here. I ended up going to Eco Xpress and paying for a wash and using their free vacuums. read more

Stopped by there yesterday and asked for the $40 Platinum Package. The results were terrible. The front of the car was still dirty, the wheels looked terrible, they didn't wipe down to door jams and the vacuuming was mediocre at best. I spoke to the management and was told that's the best they can do. I'm definitely not going back. Huge disappointment. read more

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Simply put it's the best car wash in the area. They staff is SUPER helpful and they are always working hard. I cannot say enough about their service. Customer for life! read more

I love this place, great family owned business in the annapolis area. This place does cars right. Located near the mall the staff is always friendly and very consistent. read more

The outside works was great at the clean up. The inside customer service was horrible. The old lady at the cashier was not inviting and was mean. She just took made faces the whole interaction, no hello how are you or anything. I guess she doesn't like the look of certain people. I would never go here again. read more

Absolutely terrible service. My car was still dirty and still wet after they said it was cleaned. No tire dressing or anything. 40 for a basic car wash and a terrible vacuuming service. Don't use this place. Save your money. read more

Chesapeake Car Wash - Still dirty. - Car Wash Near Me - Annapolis, Maryland

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Chesapeake Car Wash is conveniently located on Defense Highway not far from Annapolis Mall. There are many options to detail your car to professional standards at affordable prices.You will leave with a fresh smelling sparkling car. The workers are pleasant. read more

All I have to say is Steve one of the crew members the absolute best, my cars inside was the cleanest I've ever seen it. Will be returning !!! read more

I paid for the top level service and was disappointed by three things. 1) the wax was thin, a short lived wax that made my car glow for a day, then rinsed off. It's back to dulling 2 days later. 2) whoever washed the interior windshield just smeared the dirt around - streaks all over- and left their rag behind on the car floor. 3) I have a car caddy wastebasket in back that I assumed they'd empty. Every other car wash place at this price does so. Not here. I may try Chesapeake again, or I may check out their many competitors. read more