The attendants attention to detail before the wash machine was excellent! These guys really put…read moresome heavy elbow grease into the pre-clean! They're friendly and work hard. I've had some monthly specials with frequent car washes, but this place has been the best! I can vacuum the inside of my truck myself, especially with the super suction vacuum provided! Thanks guys!

Had a great experience actually! I was using another local car wash, and then I decided I really…read moreneed to vaccum my car, so I ended up here. The cost was good and they scrubbed my front and back end of the car with only the second value car wash. I felt that I wasn't paying too much for the effort they put forth. I also was able to pull into their vaccum station and that was awesome!! The vaccum is strong enough to get a lot of dog hair out of my car too. And because it reaches on both sides it was super easy. There are clips to put your mats to detial them better and I also see that they have a blowing tool that was awesome to blow out the crud from small places in the car. I didnt' interact with staff, but they seemed professional about getting my bumpers clean.

Fantastic service,extremely clean with a great customer care !, family owed and great staffread more

I have a car that is 6 months old. Single rider majority of the time…read more Purchased the Platinum wash. It was explained that level of service included all options. The interior service was unacceptable! I asked to speak with an associate. This is an overview is the comments I made and the response of the employee. There was mediocre attempt to vacuum the weather tech floor mats were still dirty. We require extra payment to power wash the mats. I am a first time customer and this service was provided at other similar places. The vacuum service was subpar. Many places I could still see where they had not touched. The employee stated they could re-do the vacuum service. The arm rest had a coffee mark on it and was still there. No remark with a shoulder shrug. The seats still had crumbs in the creases. There also no attempt to wipe fingerprints off the center console where there is brushed chrome. And the outside was no better. There was no tire shine applied to my tires. And the rims were not cleaned and mud was still on the mud tire wells There was the offer of a redo of the vacuum. There should have been entire redo of the interior service. As a first time customer, this was a horrible experience. Not sure if this is the level of service that is typical or if the facility is poorly managed

my first time at the car wash, I did the self wash and then vacuum…read more New to the area, but I can tell you from living all over the place. This place is very well maintained. everything works well and I will be coming back here on the regular

For a Deluxe wash, half the roof looks untouched. Maybe I didn't tip enough. Definitely NOT going…read moreback.

I hadn't realized this was a full service car wash. Drove in with a super filthy car and left with…read morea very clean car! Thanks so much.

I have been going to this place through all iterations. I think it's on name 3 by now. I went…read moretoday to get my Q5 washed. It was $44.99 for the full wash. They do not do the tires anymore. I looked at my tires and the rims and they were not dressed or cleaned. So I called the customer service number. The clerk said that the tires aren't part of the full wash package. For 44,99? It's called a full wash service. They need to change the name. I wont be back. Even though the guys working there are nice and I always leave a nice tip. The owner is reaping the extra rewards, while the crews do less work for more money (and not for them)..

A few months back, I was taking advantage of the service provided of the free vacuums. Being…read morecareless and not paying much attention, I took my air pod out of my ear and placed in my center console. I began to vacuum and did just the thing I didn't want to do. I sucked it up in there and in a matter of seconds, it was gone!! I thought that it was a loss, but decided to mention it anyway. The young man who helped me dry my car was still an ear shot away, so I asked him if there was anyway of retrieving it. His name is Mark, and he was very friendly and helpful. He let me know that they were closing soon, and fortunately for me it has just been cleaned out. He said they couldn't do anything until the end of the night but would check at that point. He looped in the manager/owner, who allowed me to give my number to the young man. Would you believe it?! An hour later, he called and told me that he had it. It would be in the office and that I could come grab it at my leisure. I did the next day, and thanked both of them repeatedly. I could've easily replaced the air pod, but the level of extraordinary customer service I received is unmatched. I was a retail store manager for most of my career, and understand how often complaints flow but how little acts of kindness and a job well done are applauded and mentioned. This is why I'm a member at this car wash and why I will continue to patronize this establishment. Keep up the good work! Thank you.

The number of times I've noticed damage after going through is unreal! Although the last time is…read moreunacceptable and no one will return contact!! The staff member that brushes the rear of the vehicles prior to entering hit my rear camera so hard it broke and by time I got into the wash it was dangling all around getting beat by the brushes! Ask them to check camera footage for proof and NO REPLY! Not to mention, if you do not dry off your car immediately, there will be white spots all over! At this point if I could give zero stars, I would.

Always a great job. Staff is friendly and knowledgeable. It is always a pleasure to drive away in…read morea clean vehicle both inside and out.

It's very frustrating that you do not accept tap-to-pay from mobile phone. (Even though yelp says…read moreyou do accept it.) This is the second time I went and forgot my wallet at home because I use tap to pay everywhere these days. I went to a local place around the corner that accepts it and will continue to go here now. You are a great car wash but there is nothing more frustrating than to go there only to be turned away.

I love the monthly membership! I can wash my vehicles daily if I want, though I rarely have time…read more Still, the option is there. The $59.99 membership is worth it as long as I use it at least once a week. It was a lifesaver during snowy weather, letting me remove residue from road treatments and salt. In the Spring and Summer, it easily removes pollen as often as needed. Be sure to try different locations--service depends more on management and staff than the facility. I've found the best spots in my DMV area and stick with those. I get the best service early in the morning or after 6:30 PM on weekdays. Weekends are crowded and rushed; I avoid Saturdays but occasionally go on Sunday mornings. Recently, I needed to transfer my membership to a different vehicle due to a mechanical issue. The first customer service representative (unnamed) did not complete the transfer, and I was billed for a month without being able to use the membership on the new vehicle, as it is tracked by the vehicle tag. Therefore, because the transfer was incomplete, I could not use the car wash. I called customer service at 410-824-1135 and spoke with Latrice, who resolved the issue, transferred my membership, and handled the unused month. I must admit I was frustrated, but Latrice's patience and temperament helped us resolve the situation in one call. Thank you, Latrice! Flagship Carwash needs more employees like Latrice. She was pleasant, polite, knowledgeable, and is definitely a rarity in her field! Customer service is at an all-time low across the board, and she is an excellent customer service rep who represented your company well and finished the process. Signed, Still a satisfied customer!

Professional with an expeditiously approaches to customers and cars. There's service levels for…read moreeveryone's budget. The waiting area is clean, comfortable, with a TV to make your experience more pleasant and to take away from the awkwardness by being around strangers. I highly recommend this car wash and get a subscription where you can go as much as you want throughout a month!

Will be bringing other vehicles in near future. Highly recommend! Truck feels like it just came off…read morethe lot.

I took my Class A RV to Alex at Extreme. To say he over delivered is an understatement. He washed…read morethe RV, top to bottom. He made sure my mirrors and cameras were not only clean but he got some moss/algae type stuff off of them as well. He even detailed my tires and wheels. It's hard to find someone that will wash an RV in the area because not everyone has the space and I can't do it in the storage yard. Not only does he have the space, but he and his team did a great job and his prices were reasonable. Extreme Detail will be an annual visit for my RV.

I recently took my Toyota Prius for a wash and wax here. I was charged twice the expected price for…read morea large vehicle although my car is actually a small car. Since my car had a few marks on the back end due to parking under a tree, I agreed to pay this amount. However, the marks remained the same when I picked it up. My husband removed them with a compound fairly easily and then waxed the entire car. I'm not sure what I paid all that money for. I will NOT return to this business.

Fantastic job - a thorough cleaning of floors, mats, door pockets, console, cup holders, dash,…read moreupholstery (including stain removal), hub caps, tires, windows, exterior, door frames, even inside the gas cap! Nothing was left untouched. Looks brand shiny new - I couldn't be happier!