second time entrusting my baby here and they did not disappoint. AGAIN. Great place, cat seemed…read moreso happy. it's clean, it's new and well attended by the owners. Would definitely recommend

First time boarding my kitty. We were on the 11 day cruise. I don't think my cat missed me. They…read morespoiled her. I absolutely recommend kitten around my kitty was that stressed at all . When I get my cat home, I think she was looking for the staff. She kind of couldn't believe she was home. I think she missed the staff. It only took about a day for her to get back to her daily routine. Happy to be home, but she was looking for her new friends, what a wonderful job. You could actually tell they were cat people they played classical music for the kitties to relax by. It was so cozy I wanted to stay I have boarded animals before for shorter periods of time. They have always ended up being freaked out, but not this time, she was absolutely relaxed. I think she's looking forward to her seeing her friends again not so soon maybe next year. If I could give them more stars, I would...

Great cat and dog groomer. Reasonable prices. I've used Cristen's services many times.read more

Left this business a message, asking for an appointment. It's been several weeks and I never heard…read moreback. I would have loved to be a new customer there but the lack of response is fairly discouraging. I have since found a lovely alternative option and have been able to reach them promptly.

Kara is simply the BEST!…read more Before Kara came to my house I have not heard of at home pet grooming. This is a niche market that I am sure Kara will soon dominate in the Rochester area. Kara is an experienced professional who has been in the pet grooming industry for over 14 years and has recently decided to begin at home pet grooming. How it works - Kara comes to your home with all her supplies and sets up shop right in the comfort of your own kitchen. She has all the professional accessories and gear which is quite impressive. She uses your kitchen sink to bathe your pet and then sets them on her grooming stand to dry them quickly (with her number of professional dryers). She then proceeds to cut your pets hair to the length and style you desire. What is so awesome about her service is you can sit and watch her work so you know your pet is safe. But what is even better is she talks with you the entire time and explains to you what she is doing and why. She is very informative and teaches you many things from information about your pets breed, flea application and overall pet/care information. She is very kind to the pet and they feel very comfortable having her handle them.

Kara is the BEST! I have a very large cat, whom is…read morerelatively difficult to get any sort of cleaning done to (a Norwegian forest cat named Figaro). Every single time, he is given a bath, nails trimmed and given a hair cut PERFECTLY! Kara comes to do at home visits, which makes my life a million times easier, as I don't have to drag my cat down three flights of stairs and into a car, across the city. She simply grooms the cat in the kitchen sink, or whatever large basin/sink you have available. Figaro would rather see Kara 10 times than see the vet once, she is that gentle and loving with him. Kara listens to what each pet wants and makes sure they are comfortable at all times. Somestimes if Fig is a little grumpy, we do not get his belly or tail trimmed, which I appreciate not forcing him to do anything he does not want to partake in. She is a wonderful and amazing person, and I always look forward to our chats while Fig is getting groomed. She has a ton of professional equipment, and uses whatever works best for your pet (ex: The louder blower dryer actually worked better than the quieter one for my cat, but I am sure with others it would be the opposite situation). She is knowledgeable about animals/breeds/etc, and is more than willing to share any information and suggestions. Every once in a while she gives Fig a cute little collar as well. :) Afterwards, Figaro is always so happy and smells AMAZING!

Cats Exclusively is a small practice dealing exclusively with cats. We see Dr. Lann. He is very…read moreknowledgable about cats and he never pushes unnecessary services. He's also particularly good with cats. We took a new rescue recently and had some concerns about the cat being difficult but Dr. Lann made it look easy. He also made extra time and stayed late to see our new rescue when we only had an appointment for our other cat. The front desk staff are also very friendly and the atmosphere is quiet and calm which we think is better than the bustling office we take our dogs to.

First time appointment today.... Not good at all. My amazing vet retired and I ended up booking an…read moreappt here. Dr.Bob Lann left a very bad impression with me. He did not do a thorough wellness exam on my cat who was there as a new patient. To think I waited months to get in to see him, only to look at the back of his head while he sat on the computer the entire time while my cat sat in his carrier for 90% of it. I am a 27 year emergency room nurse and would never recommend a practitioner who doesn't make his/her clients feel seen and heard. He was horrible and lacked bedside manner, as well as personality. He came off as extremely rude despite every attempt I made to connect and relate. I will never go back, and will be taking my cat elsewhere for a second opinion. I plan to do any recommended treatment of the "small cavity" he said he saw, mind you..... no X-ray to diagnose, the cat eats well, zero sign of pain when probed, had no fever, no tarter, in fact he wasn't even there for anything other than the new pt wellness exam. Funny how the only physical exam he did on my cat was to look in his mouth. Right away he wanted to book anesthesia and pull the tooth to which he announced would cost ~$1000! He admitted that it was a fairly small spot in question, but still wanted to take the tooth out "before it gets big" or the cat has/shows a problem. Again, NO X-RAYS?!?! Very bad experience, and he lost all credibility at that point. I had legitimate questions and felt invisible despite trying to make small talk and relate to this person who should have shown WAY more care and professionalism, along with a thorough exam that my cat never got. $72 was a small price to pay today to avoid his office at all cost going forward, and to warn others along the way. I would give less than one star if I could. Take your cat elsewhere, or don't and I guarantee you will regret it. Erica the receptionist was the best..... I feel awful that I won't have the pleasure to interact with her or the other nice gal at the desk again. I want to mention that the place was clean, and quiet, and had ZERO odor of cats which I very much appreciated. This made for a much more relaxing time for my nervous cat.

NOT RECOMMENDED!!!!! Our sweet kitty, Emmy has suffered from Stomatitis (if you are unsure, Google…read moreit) for years. Our primary vet has treated Emmy for the last 3-4 years from Stomatitis and recommended that we begin thinking about extracting all her teeth in an effort to combat the Stomatitis. Unfortunately, at the time, our Vet did not have the resources for a full extraction and recommended that we find a cat dentist who could provide us the dental services we needed. About 2 weeks ago, Emmy began another Stomatitis infection; we decided that enough was enough and we'd bare the expense of the full extraction. With that, we contacted All Cats Care Center as their ad stated that they could provide full dental services. We made an appointment (05/05/2025) and had our current vet forward Emmy's records over (these 3 years of records obviously shows that we have been aggressively treating her for years, certainly not neglecting her health). When my fiance brought Emmy to her appointment, he was spoken to like he was the worst pet owner in the World (to be fair, Emmy was very sick and looked it as well). However, if they'd bother to have read her medical record, they would have seen the exact opposite. He was spoken to in such a condescending, demeaning way. When Dr. Peggy finally "examined" our Emmy, she stated that Emmy had a tumor under her tongue that was more than likely malignant. When my fiancé asked what made her think that, he was told: "my years of experience and expertise". Dr. Peggy further stated that the only way to know would be to do a biopsy; however, she encouraged euthanizing Emmy. Dr. Peggy then stated that Emmy had an ear infection (which she'd showed no signs of at home) and provided us with a $130 antibiotic. Stunned, my finance took the medication and Emmy home. That night, after many tears and sobs, we decided that we would bring Emmy back to our regular vet with the information that All Cats Care Provided us. When we called our regular vet on Tuesday, 05/06/2025, we were told to bring her in immediately. Our vet performed a FULL examination, drew blood, and looked at the "tumor" in her mouth. We decided that we would have Emmy biopsied on Thursday, 05/09/2025. She was put through a lot of tests to make sure that she was healthy enough for sedation and provided her with an antibiotic shot and a steroid shot. After, in the 10 minutes it took us to bring her home, our Emmy was back to her normal self. And, by the way, she was also swabbed for an ear infection that came back negative!!!!! Long story, now short, Emmy's "tumor" was removed on 05/09/25 and was not in fact a tumor at all, just an additional pocket infection from the Stomatitis (Important Note: our vet was kind enough to groom and wash her after the biopsy, so she came home looking beautiful with a new scarf on - that's called CLASS!) To be sure, we sent the biopsy out to histology so we would know 100%. Last night, our amazing vet called to provided us with the best news ever......Emmy does not have a tumor, nor does she have cancer, and the pocket infection has been completely eradicated!!!!! Thanks, All Cats Care for making us spend a week thinking our kitty was about to cross the rainbow bridge causing us heartbreak that we did not need to go through. The only good thing I can say here is that we donated the antibiotic for the fake ear infection to our Vet for another person whose cat actually has an ear infection and may not have the funds to purchase the medicine. Good on us, if we'd listened to Dr. Peggy, our sweet Emmy would be gone from this World for nothing!!!!!

DO NOT GO TO THIS VET, gave my cat a shot I didn't agree too, misdiagnosed and lied about my cat…read morehaving an ear infection and crystals in my cats pee multiple times so I would buy pills and food and eat drops to give to my cat when he didn't need any of it. (went to another VET and verified he has none of these). Not trustworthy at all. I never felt like my appointments were meaningful or helpful, only to see a bunch of extra charges and fees. I wouldn't recommend at all. Also, a $200 "emergency" fee or "same day" fee when she probably has openings anyway.

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

I was a regular visitor at this shelter, visiting once a week on average and gave the cats lots of…read moreattention and am very knowledgeable when it comes to cats. I am 21 and have been looking to adopt from there for a while. I adore cats and know a lot about caring for them and am really passionate about them. It has been a really unnecessarily long process trying to adopt from there and not a pleasant one, it has grown tiring since I am ready to give a cat a loving forever home now and have been for a long time. The director there, when she actually answers her phone, doesn't take me seriously and doesn't listen to me and what I have to say and insists on speaking to my mother every time, who won't even be a part of caring for the cat and knows nothing about cats, unlike me. She needs to have my mom adopt the cat, it can't be me and she even called me "challenged" (I have never met this woman) while speaking to my mother. I will be the one caring for the cat, feeding the cat, playing with the cat, I bought everything the cat needs (food, window perch, activity tower, toys, beds, litter box, litter etc.) and will for its entire life and study cats daily and know everything about them and how to care for them and hope to work with them my whole life and open up my own cat shelter in the far future yet my extremely busy mother who never has time and basically works 24/7 and doesn't even have a car at the moment is the only person they can talk to and the only person who can adopt her just so the cat can be brought home and spend all its time with me. Absolutely ridiculous and unnecessarily strict and I was treated with 0 respect. I'll be adopting elsewhere, where I, the person who will be taking care of the cat, can adopt and be taken seriously and am sad that the cat won't be living the life of spoiled luxury with me and wish her the best and hope she finds a nice forever home. Also, with all of the open hours I feel like the cats should be getting more one on one play time to help some of the more shy/fearful/aggressive cats. Most of the time it feels like these cats are just being watched during open hours and not played with/interacted with. On the plus side, everybody else I've talked to has been great and the cats at the shelter get a decent amount of space to walk around, play and relax during open hours. They are very generous when it comes to their adoption fee of $100 which includes all shots and spaying and neutering which comes out to being much more expensive. I really respect and agree with their views on cats being indoor only and only adopting to people who plan to abide by this. Them being open to everybody during the weekend as opposed to appointment only during the week lets the cats there get lots of attention, which is really good for them. But they don't seem to want these cats adopted out and don't care how knowledgeable you are with cats and how much love and care and attention you will give to them so unless they change their ways I would go elsewhere to a place with better management.

The shelter is run by caring, loving people who volunteer hours of time to care for the cats.read more

I've used Dawn several times for my elderly cat who is a long hair and always gets matted,…read moreespecially as she ages and can't take care of herself like she use to. Dawn comes to my house and transforms my cat into how she use to look when she was much younger! She has great experience and takes her time to ensure that my Autumn is comfortable at all times. She has also done a lion cut on her which was adorable. She gave me tips to help my cat from matting and gave me hints on brushes to buy and use to help also. Dawn is very compassionate and it shows how much she loves her work. She takes her time and always talks to my Autumn to ensure that she is not stressed. She does her nails too as unfortunately my cat won't let me do them. I highly recommend Dawn.