Such a disappointment. This is my 4th experience w/ Cherry Lash Lounge. The first was @ the Rainbow location, they looked AMAZING when I left but only stayed that way for a few days. By the end of a week, they were about 40% gone. By the end of 3 weeks, they were about 80% gone. I booked my 2nd appointment at henderson location, thinking that it was my own fault for the failure of the lashes, due to the fact that I had gotten them wet within the first 48 hours. I had my appointment w/ Banessa, they looked very good, but again they were only that way for a few days before looking horrible. I booked a 3rd time, asking for a master artist, thinking that it may make a difference. I booked a fill plus with bottoms ($190.00 service), plus the tip of 40.00. When I got there, they had screwed up my appointment, which resulted in me having to wait over an hour and then being moved from one char to another 3 times to finish the service. This time, they did well as it was figured out that I was brushing them way too much, causing the damage. when I went to this appointment with Montsey, I had also scheduled my bottoms with Banessa for the same day. I got a call asking if it was ok for me to stay with Montsey for the entire fill plus bottoms ($190.00 due to the fact that she is a master artist). When I got there, I explained that I had the worst sinus infection, and that I was EXHAUSTED because I was up with my sick children the night prior. I asked her to make a few changes and settled in. I fell asleep immediately. Sometime after she had been working on me, I hear her speaking to me in my sleep about a fever, thinking she was speaking of my children, I had said yes *(semi conscience).she proceeded to go on and tell me I was sweating (surely from the medicine I had taken, dayquil) and wanted to stop working on me and reschedule me for next week. Keep in mind, I took time off of work to be there, I am paying almost 200 (*more then that with the 30.00 tip for this service). I explained I had a SINUS INFECTION, WHICH IS NOT CONTAGIOUS, UNDER ANY CIRCUMSTANCE! She then went on to embarrass me for what what seemed like minutes by saying I was sweating and said I had a fever. I explained that I was not fully awake, thought she was asking about my children and would NEVER come anywhere where I would be contagious.... I am not that kind of person, I have small kids depending on me, I get that most moms do... I was embarrassed and insulted for NO reason. I refused her offer to return. She finished the service, handed me the mirror which is something that every tech does, because at that time, if there are any changes to be made, that is when we request ant they will do so. SHE REFUSED TO CHANGE A THING AND DID NOT MAKE THE CHANGES ORIGINALLY ASKED FOR IN THE FIRST PLACE. So, here I was, embarrassed, unhappy and out $230.00!
To be quite honest, the management does not seem to give a flip about how the client is treated or if they feel they are happy with their service. They NEVER ask for feedback. This is an EXPENSIVE SERVICE, you would think that at $200 dollars every three weeks, there would be a bit of pampering or at least some customer service. Instead, it is like a bad nail salon with bad music and not very friendly technicians. Please take the time to find an artist that works independently, this place cranks them out like it is nothing and could care less about the client. Such a disappointment, I have spent almost $1000 there between my own and gifts for my best friend, both of us have felt that we were taken for a ride.
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