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Cherry Capital Connection

1.5 (15 reviews)
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10 years ago

Terrible signal and worse customer service. Signal goes down quite often and they always have an excuse as to why it's not their fault.

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Spectrum

Spectrum

(27 reviews)

When you need help, Spectrum customers, it's worth your salt to get it at the company's Traverse…read moreCity store at 2668 Crossing Circle. That'll be especially true if you work with Jordan V. He smoothly handles routine matters. He does his level best to set things right if you're faced with a frustrating problem. Regardless of what you ask of him, Jordan is capable, professional, and personable. After many experiences with Spectrum customer representatives by phone, be assured you'll get far better service if you work with Jordan V. and his associates at the store.

I needed to change some account information and swap out some equipment. I read online that you can…read moreswap out older equipment at their physical locations. My Internet has been acting up at home for awhile. It might be a spyware/adware issue, but I figured changing out the equipment might be a place to start. I visited their location in town 2x in two days. The check in kiosk at the door is easy to use and fairly obvious (not to everyone though, I didn't realize it on my first visit and on my second visit I cut in front of someone via checking in, someone who had been there before but hadn't checked-in via the kiosk. Am I the a**hole?, yes, yes I am. Staff were helpful and efficient. Getting everything plugged in and connected once I got home. I just reversed what I had unplugged when I swapped out the old stuff. I still had to call for help, but I didn't have to spend $65 to have a technician come to the house, so that's a win. Pardon my essay.

Cherry Capital Connection - isps - Updated May 2026

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