Growing up in Florence, I've been to this Walgreens many times, once even late on Christmas Eve…read morewhen we realized we had forgotten to get someone a present. This Walgreens was the only spot open. So I was pleasantly surprised to see its transformation as a Kroger pick-up spot, which means it now has a modest produce section as well. It's also bright and clean. It looks like the rest of the store has undergone a makeover as well. The staff wore masks, and there was signage urging people who are unvaccinated to wear masks too. I wish everyone still had to wear masks, but oh well. About half of the customers I saw wore masks. My opinion of this Walgreens has definitely improved. I bet I will be stopping in again soon when I'm back in town to visit family.

Walgreens on mall rd in Florence is terrible pharmacist on third shift is rude they will tell you…read moreyour meds are ready and when you go up there they are not due for days later bathrooms are gross omg

This has always been a great pharmacy, like crestville was. Not like Kroger or Wallgreen, well…read morethere's always a 20 minute line, late prescription, prescriptions, and extremely rude and judgmental pharmacists. I have not experienced this at Ft. Mitchell Drug Shoppe. They're always more than helpful, if there's an issue they'll help you try to fix it. (I do get followed around the store because of the way I look, but I'm used to that by now lol)

Always friendly. Meds are always ready and waiting for me. Also has a great little store to pick up…read morewhatever I may need.

I am 73 and live in the Dayton, OH area. I ordered a refill of medication that was to be kept…read morefrozen from Nie's Pharmacy 11745 Madison PikeIndependence, KY 41051 on Jan 14, 2025 and it was shipped by FedEx on Jan 15 in a box labeled Time Sensitive. I received an email from FedEx saying that it would be delivered on Jan 16, but it was not delivered until Jan 18 at 4:55 pm. There had been no adverse weather during this time and no reason for delivery delays. I refused delivery of this medication because it had not been delivered as indicated and I was told by the FedEx driver that it had been here for 2 days in a warm warehouse before finally being delivered. I showed the driver that the box was labeled Time Sensitive and told him that it was to be kept frozen. I told the FedEx driver that I felt that the medication was now compromised so he marked the box as Damaged and Return to Sender. Nie's Pharmacy called me on Monday, Jan 20 at 9:41 am and left a message to call them back. I called them back at 11:37 am and the employee said that they had received my returned package. It took 4 days to be delivered to me, but Nie's Pharmacy received it back in just over a day. I explained to the employee in detail why I had refused delivery of this package containing medication; that it took 4 days to be delivered to me from 60 miles away and that the medication was here at the local FedEx warehouse and sat there for 2 days in a warm warehouse before finally being delivered. The employee stated "We have had a lot of complaints about deliveries from FedEx." I told the employee that I wanted my money, $150.85, refunded and she said that she would talk to the pharmacist, Jack Nie, the owner of Nie's Pharmacy. I then received a call from Nie's Pharmacy at 11:49 am and the employee stated that Nie's Pharmacy was refusing to refund my money because they opened the package and that the temperature strip inside the box indicated that the medication was still within an acceptable range, even though it had been unthawed due to FedEx's failure to deliver this in a Time Sensitive manner. I told the employee that at no time did I ever receive any instructions from Nie's Pharmacy to open the box if it was delayed in shipping to check and see if the medication was still good. No communication was ever received via email, attached to the outside of the box, or on their website https://www.niespharmacy.com about what to do in a situation like this, nor could I call Nie's Pharmacy on Saturday when my package was finally delivered at 4:55 pm because they close on Saturday at 1 pm and are closed on Sunday. Nie's Pharmacy does not have any return policy of any kind on their website and this business is NOT BBB Accredited. The Nie's Pharmacy employee went on to say that I could come and pick up the medication (to an out of state location 60 miles away) or they could reship the same medication that I had just returned via FedEx (a medication that was now unthawed and 6 days old and using FedEx, the same shipping service that had proven to be terrible). I told the employee that either choice was unacceptable and that I was going to dispute the charge with my credit card company and that they [Nie's] had terrible customer service. Her only response was "That's fine". I was fully justified in refusing delivery of this medication due to FedEx's failure to deliver it in a Time Sensitive manner when there were no adverse weather conditions that would have delayed the delivery and the fact that Nie's Pharmacy never provided any instructions about Time Sensitive delivery of medications and what to check for in the case of shipping delays. I was fully justified in thinking that this medication had been compromised and that's why I returned it. I have had other problems with FedEx deliveries from Nie's Pharmacy and I will not do business with Nie's Pharmacy in the future due to their shipping service, that they have acknowledged having problems with, and their terrible customer service for the elderly.

Clean, affordable, and friendly staff! I usually don't come here for prescriptions but needed…read moretubing and mouth piece for my nebulizer due to my asthma being difficult lately. I called ahead, the staff was very friendly/accommodating, and was able to price the medical equipment very quickly for me. I was grateful for how inexpensive the equipment was that I needed and appreciated how very nice the store was kept. They had a wide variety of medical equipment; beds, walkers, lift devices, and more. They also were a full pharmacy with many over the counter meds and first aid supplies. Overall, I was very impressed with this local hometown "mom and pop" pharmacy and will likely return again. Thank you for the great customer services and providing me we a good pharmacy experience! Also, 20% for checking in if you are with yelp!

I have issues with unfriendly customer service. At this location, most of the clerks are helpful…read moreand cheerful. But they have a GenZ clerk who is remarkably anti-social and should not be dealing with customers. Just a note.

We stopped in to this CVS in Cincinnati to grab a box fan to use in my hotel room so I can actually…read moresleep at night and this CVS was clean and well stocked. We had to ask the cashier to help us grab the box fans because they were on the stop of the shelves and he went out of his way to do so. Good job CVS!

While visiting the store, I interacted with a staff member who was wearing glasses short and had…read moreblack hair working in pharmaceutical she has been rude on multiple occasions. Unfortunately, this employee was noticeably rude and dismissive during our all interaction. Her tone and manner were unprofessional and made my shopping experience unpleasant. As a loyal Walgreens customer, I expect courteous and respectful service, and this behavior fell far below that standard. I hope management will address this matter promptly to ensure that other customers do not have a similar negative experience. Thank you for your time and attention to this matter.

This store is busy but clean and stocked well. The employees are very helpful. Parking space is…read moreample and the pharmacy has improved over the past year.

This Walgreens was conveniently located within close proximity to my hotel. One thing about me is I…read morelove to walk everywhere. I may have only gotten in my car twice during my visit. Easy to navigate, great recommendation for places to go from the cashier, typical pricing. Saved my god sister from her allergies going too crazy (lots of Zyrtec was purchased) and saved me fees on bottles of water at my hotel. Grabbed waters here and took them back.

After having breakfast at nearby Wild Eggs, we walked a few blocks to Walgreens because we needed…read moreto buy some things we forgot to pack on our trip to Cincinnati. The issue is, when we got there, Walgreens was not open. We got her 10 minutes before opening. It was freezing as it was 40 and we were feeling it even with our coats. Thankfully, a store employee let us in a few minutes early. He totally could have let us freeze out there. I really appreciate he let us in. Typical Walgreens in regards to what they have inside. We combed through the aisles and found the items we needed. After paying we quickly went on our way but got a Lyft back to the hotel. Again the guy let us stay in the store until Lyft picked us up.

Schaeper's Pharmacy is a Northside staple! Everyone who works here is kind, & efficient…read more Prescriptions are filled within minutes. The walk up window makes it easy for me to grab my dog's medicine on our walks. Thanks to everyone at Schaeper's!

Schaeper's is the best! Recently my cat was diagnosed with cardiac disease. I am still getting used…read moreto giving her the heart medicine every day. I woke up on Saturday morning and didn't realize til late that I had run out. I never wanna be the person that is calling a business right before they are about to close asking them to do something for me. But I know the heart medicine is serious business! Long story short, they were sweet and helpful and accommodating to my last minute request. Won't happen again on my end, but I really appreciated it. Just wanted to say THANK YOU and Schaeper's is the best!!!

Told my mom to wait on medication she need for anxiety and was being rude telling her I make the…read moredecision and not the doctor and my mom was going out of town and she was told to wait and get one in Tennessee, which she could not do because she was about out of medicine

Very helpful and friendly. The pharmacy staff took great care of me when I had to get my shot. I…read morecalled and got an appointment online and didn't have to wait. They made sure everything was correct and was very private. very professional and caring.