I was unfortunately extremely disappointed with Chequers Pizza Portrush on this occasion.
This visit was not of the usual very high standard which I have experienced previously. On arrival, I advised the staff that I had placed my order on Just Eat, and was politely advised that it would be several minutes for it to be ready.
I had no issue at all waiting for some time for such lovely food as I understand freshly prepared high quality pizza takes time to prepare. Whilst I was waiting, I observed the young girl behind the counter who was cutting the pizzas chewing gum and blowing bubbles with her gum. I felt this was very unhygienic and inappropriate however I just put this down to her being inexperienced in food preparation.
After waiting for a while, I noticed that she was cutting a barbecue pizza (which I had ordered) and was placing other items of my order into boxes. She placed all of the order on the counter. She then prepared several other orders of which were given out to other people who were waiting.
After several minutes, I asked one of the male members of staff if that was my order sitting on the counter. He looked at the receipt and said that it was. I politely advised him that it had been sitting there for several minutes, to which his response was "no it wasn't!" in a very rude and aggressive tone. A simple "Sorry" would have been nice.
When I got my pizza home (which was only 5 minutes away) I discovered that all of my food was cold and not very pleasant. To the disappointment of my 6 year old son, we also discovered that the potato wedges with barbecue sauce and cheese which we had ordered had no barbecue sauce and cheese even though we had paid extra for this.
In addition to the above, we also did not receive garlic dip which was on our order. I cannot believe how poor this experience was considering how awesome Chequers Pizza usually is. Very disappointed :o( read more