My wife and I stumbled upon this place while perusing for a place to have lunch, and we were both pleasantly surprised. Having been born in the northeast coast of China (Tianjin), my parents tried their hardest to retain our heritage through food after immigrating to the states when I was a child. They prided themselves on being able to make northern, Chinese style dumplings, and pork and chives dumplings were their specialty. Let's just say I've had my fill while growing up, so I've always gravitated towards this particular item, and believe me when I say it's quite a challenge to find places that can truly deliver a great, authentic(ish) dumpling, and this endeavor is almost next to impossible in smaller towns/cities.
Passing by Chen's Dumpling House, I saw a plate of dumplings on another patron's plate which looked like they would meet my parent's lofty standards, but I then became reluctant after reading a couple reviews after pulling out my phone. We still decided to give this place a shot, and thank goodness we did. We ordered the pork & chive dumplings and not only did they meet our expectations, they exceeded them. Were they the best P&C dumplings we've ever had? No, but they were darn good especially after you factor in the price ($7.95 for 10). After ordering, we were quickly presented with 10 large and very tasty dumplings which were clearly cooked to order. The filling was seasoned well and made with the right consistency (i.e. not to dry or wet). If I had to complain about anything, it would be that the filling was heavier on the pork, and I prefer more chives. Needless to say, we scarfed down our order in record time as we both smiled and nodded to each other conveying approval and satisfaction.
I also want to note that a few of the more critical reviews reference how Chen's serves an "incorrect" version of Xiao Long Bao, and while we did not order them ourselves, we saw what seemed to be Xiao Long Bao's (the correct kind) being served. I'm not sure if the owners made an adjustment or there is some kind of menu miscommunication issue, but I am eager to try their version along with all the other items on their menu given our recent experience.
Overall we both felt Chen's is a welcome addition to State street and the downtown area, and we will definitely be back! Keep in mind, dumplings are a finicky food which many people have strong opinions about, so my main advice is to take the reviews on here with a grain of salt (mine included) and try them yourself because this place is worth a try at the very least. Also, if they are full downstairs, which was the case during our visit, they have an upstairs seating area which is even bigger than the downstairs area.
TL;DR
* We had the Pork & Chive dumplings which were about as authentic as they could be given it's Madison
* Excellent value (dumplings) for what you get
* Very tasty and served fresh & quick
* A lot more seating upstairs
* They seem to have the "correct" version of Xiao Long Bao
* Clean place with fast service read more