Amy Hawk super nice and helpful and amazing to work with. it was amazing working with her

They offer good customer service but do not come through. I have tried several time to get a manager to do help , but they never come through. After spending 20K you think they would help but no!!! Terrible service and they don't keep there promise read more

I purchased some items from KaTom and needed to return them. First, they responded to the wrong email even after I asked them to change it. And even when I checked the wrong email inbox, I still was getting random emails, mostly promotional! I sent email after email and contacted their customer service department twice. Each time I talked to someone, they wanted me to start the process over (which I did), but they never followed through. Even worse, they want to charge me with a restocking fee and I have to pay to ship the items back. It was only $30 to begin with! I have told them to forget the whole thing, and I'll just keep the items. At this point, a resolution to the issue is doubtful. I would encourage anyone thinking of purchasing from KaTom to go elsewhere. read more

I was told a 1-2 week lead time. i checked back after 2 weeks and was told it would be 2 more weeks. i asked to cancel my order. 3 days have gone by and it's still not cancelled!! read more

terrible customer service, they sent me faulty part, didn't refund, not responsive at all...Stay away!!!

Katom: do the right thing and pick up the unit you sent in error. This is just ridiculous and your response is not helping. We wanted the all stainless one which now says Drp4s as the katom item number you sent us a drp4 because you had an internal error on your end and apparently had model numbers mixed up. Our order confirmation shows the item we ordered and we were assured by Tyson it didn't have pizza decals. We are not removing decals and doing a Mickey Mouse modification of this unit. Not to mention this would probably void any warranty! Please pick up your unit and stop this nonsense. Zero stars if that was an option. The way this company handles internal mistakes on their end is absolutely unacceptable. We ordered an item with a representative over the phone on 1/14/25 but received a different item instead because apparently Katom had model numbers mixed up on this item (not us). The representative (who we do not blame) thought he was ordering this item and assured me he was ordering the correct one however, we received a different one. Our original order confirmation shows this item with a photo and everything. Katom has refused to take the item back because Doyon will not issue and RGA because they sent what Katom ordered (model numbers mixed up - that is not what we actually ordered). The issue is between Katom and Doyon, the mfg and we have been caught in the crossfire, and it is extremely disappointing and concerning how this has been handled. Katom's returns and customer service department have acknowledged their error that they have now corrected with their model numbers but still will not fix the problem on our end by issuing a return for the item we did not order. Instead, they (Misty) offered us an insulting $200 credit and said they are so sorry that they made an error and we should be happy because the unit we received was more expensive and practically the same. We do not want what was sent to us. We want what we ordered. I trusted Katom and cannot believe how they treat their customers when THEIR company makes a mistake. This situation has now caused a delay on our project that this item is needed for. Please think twice before doing business with this company. read more

They are thieves literally , the charged my credit card 2000$ for an item I haven't received at all , waiting for my money back for almost 2 months. They are lying on me, and keeps saying they will refund the mony but they never did . Stay away from them. They're Theives. read more

I ordered 5 coasters on july 17th and here we are in August 3rd and they haven't even shipped anything yet. It says 5-7 business days, it's coming up on a month soon. Also when I check on my order status it says Don't feel like waiting? Call and upgrade your shipping to ger your order. What a scam! Spend your money elsewhere people! They aren't the only supplier! read more

Chef Supplies by KaTom - Restaurant Supplies Near Me - Kodak, Tennessee

Two thumbs up for Katom Restaurant Supply! I was looking for a commercial grade baking sheet, and they had it for less than Amazon! The staff were extremely friendly and helpful. While I was there, I looked around their showroom. Everything was top grade quality at competitive prices. Highly recommended! read more

This is the most fantastic kitchen store ever! Probably my third visit. Although intended for commercial businesses it's open to the public. They are woman owned. And, they have the largest selection of kitchen aid mixers! Staff is amazingly helpful, as I was searching for perforated sheet trays. They checked with their warehouse and brought them out! Amazing customer service! read more

Chef Supplies by KaTom - Largest color selection of Kitchen Aid mixers - Restaurant Supplies Near Me - Kodak, Tennessee

I own a large general contracting firm. Doing $8-10M per year in construction. I deal with hundreds of dealers for plumbing, appliances and lighting fixtures. THIS COMPANY IS THE ABSOLUTE WORSE VENDOR I HAVE EVER DEALT WITH. They are unscrupulous and unethical. They will absolutely steel your money. They don't care if it is within the warranty period and you have an approved return authorization. They will take the return back, stop answering your calls and emails and keep your money. its crazy... They need do everyone a favor and just go out of business. read more

Placed an order online on Saturday. I emailed company on Sunday to cancel. Monday morning I called and spoke with customer service to confirm cancelation. Tuesday they shipped the product anyway. This will be a Hassel now to ship product back and wait for a refund. Be cautious about ordering.​​ read more

On Feb 3, 2023, I ordered 12 sets of Victorinox Serrated wood handled steak knife sets for a customer. Apparently, what looked like the serrated ones were straight edge. Katom shipped 3 of the 12 sets, and when I received them, I called and asked what was going on with the order. I told the person on the phone that I needed the backordered ones checked and to cancel them if they were not serrated. She checked and assured me they were serrated. When the rest of the order arrived, they were all straight edged. I contacted returns, and was asked for photos of the knives. I sent the photos on 3/15/23. Mikaela G responded with the info that the part number ordered was the straight edge spear point knives. I was given a return authorization and was informed there would be a 25% restocking fee. I called sales and talked to Sarah H on 3/15. She sent a sales quote for the 12 sets of serrated knives to me and I discussed the return and 25% fee with her. I told her I would not return the knives while losing 25%, and would sell them on eBay, and buy the serrated knives elsewhere. We agreed to have me buy the serrated knives from Katom, and that I would be charged a 10% restocking fee after placing the order and return of original knives was received by Katom. I placed the order on the same day, and shipped the return in 2 shipments to Katom on 3/16/2023. The return(s) were received by Katom on 3/21/2023 at 8:39AM. I received a refund of $319.97 on 3/21. I called about the rest of the refund and was told it was processing. I received the final refund of $959.92 on 4/10/2023. Total refunded was $1279.89. The sale was for $1687.44. The 10% restocking charge would have been $168.70. The restocking fee charged was $407.55, the 25%. I called many times, and was told that the difference ($238.81) would be refunded. It never was. I talked to Mikaela a few times during this process, and she verified the sales dept agreed to 10% restocking charge to get the last sale. I have never received the money owed me. ($238.81) My experience with Katom and their customer service is one of, if not the, worst I have had with any Vendor in my life. I feel I was misled and ignored or put off through the whole process. At this point I would tell anyone to avoid dealing with them for any reason. Use another vendor or do without the product. Patrick O La Grande, OR read more

Awesome Company to buy from. Incredible customer service, especially for replacing parts of an order that are either missing or non functioning. Excellent packaging. Quick delivery. "Almost" everything you need to operate a foid service business. Definitely have everything you would need to open a food service business. Except an automatic donut making machine! But that's understandable. A donut maker is kinda a specialized item. read more

The worst so called caramel popcorn I've ever had If I could give it minus stars I would, after getting charged full residential price for UPS to have it shipped out to me in 3 to 5 days and getting it late and having to drive to go pick it up instead of it being delivered to my residence when it was supposed to be delivered to my business address ,What I received was the worst popcorn I've ever had their so-called caramel popcorn was burnt sugar on hard little nuggets .when I called customer service to let him know about this and asked if I could ship it back to get a refund they said there's nothing they can do about it that it clearly stated on another page ,that you don't see when you're ordering .so I'm stuck with 20 pounds that costed over $80 of Burnt so-called caramel popcorn burnt sugar. Not good and not happy I will not be making another order through katom again. Bottom Line: No, I would not recommend this to a friend Caramel popcorn on the left & katom's burnt sugar on the right read more

Chef Supplies by KaTom - Caramel popcorn on the left katom's burnt sugar on the right - Restaurant Supplies Near Me - Kodak, Tennessee

UPDATE: The verification department called me back, and are not waiting on verification. Allegedly my card didn't go through on only half of my order? anyways due to the outstanding customer support i received I am bumping my rating up one star. Still not happy with the communication from this company and me having to investigate to see what is going on with my order, but i do appreciate their willingness to help. So I place an order from this place online. After a week i notice i have no shipping confirmation no nothing. I chat in and get told one item is about to ship and the other is coming from an outside supplier, and that i would receive an email from them in a day or two. Got the first item, but nothing on the second coming from the "outside supplier." I wait two weeks, so three weeks since ordering, and chat in a 2nd time. This time i am told my order is ready to ship but that they need "verification," and that i need to call them and verify something. Why do i have to chat in to you, to figure out you are waiting for me to do something? They don't call, or email you to tell you that they are waiting on you! The chat people told me complete different things, and after reading the nightmares everyone else has here, when/if they call me back, I'm cancelling the order. WHAT A JOKE! read more

I ordered a set of plates that came in the wrong color and glaze finish. I have been trying to return for 3 weeks. We will see if they actually issue me an RMA with a return shipping label which I have been requesting repeatedly. So far I have not had a positive experience from this company. read more

Brought 6 chef knife 2 missing knife never came. call for replacement never resolve missing item.

Wow, I can't believe I gave this company another try after my first experience. I must have lost my mind. Trying to purchase a 6k deli display and not one person can tell me when I can expect to receive it. One of their people told me I would have to buy it in order for them to tell me. WTF. OMG 127 reviews,,, 107 1 star ratings let that sink in. read more

I placed a order on Friday October 16th frozen drink machine with Alex i asked him about margarita mix they gave me snow cone syrup he said I could use it for that margarita machine and I could add alcohol to it i talk to someone else and they told me that I can't but Alex was right yes we can use the syrup with the machine thank you for all your help Alex. Make sure yall order the right thing because the charge 25% Restocking fee and shipping costs they send the machine 1 week after I placed the order I called the company they use to send the machine they are telling I wouldn't get the machine in till Friday October 30th machine is already in my town it got here October 27th they are to slow read more

Chef Supplies by KaTom - Restaurant Supplies Near Me - Kodak, Tennessee

**After a week and a half of constant requests, all it took was a negative Yelp review to get the shipping charge for the expired popcorn to get refunded. Typical. Photo attached as proof . read more

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Harlie in customer service is a great pit bull. Called my elderly father (80 years old) to berate me for placing three fraudulent orders on her web site. I placed ONE order on eBay and that merchant had KaTom drop ship. KaTom made statements that I was participating in the fraud when I was not. I would NEVER order from KaTom. BBB complaint filed. read more

If you want to pay for a restocking fee for the wrong item that they shipped and if you would like it to take 6 months to get your refund on a wrong item that was sent than this is the place to go! The lady in charge of refunds has to be the worst human possible to be in charge of customer service. Never again will I use this terrible business. read more

Customer Service is nonexistent. I have been calling and emailing them daily since Friday the 31st. The shipping company Katom used, did not call or schedule a delivery window, they simply called when they got close to my residence and refused to deliver it to my property. They insisted I take possession of a 120-pound machine on a public street over 500 feet from my residence. As any rational person would, I refused. I ordered this product by phone and explained it was a residential delivery. As I have never been in possession of the machine, Katom has no right to hold any of my money for either the machine or the shipping. If there is damage or the machine goes missing, their recourse is against the shipping company. As the shipping wasn't properly executed, there should be no charge for that service. When I have canceled the order and asked for a refund they are withholding payment while waiting to be credited from the Manufacturer. They should have a credit line and payment terms with the manufacturer so I should not be accruing interest on my credit card for their mistakes. read more

It would never have occurred to me that I would have such problems ordering a decidedly low-tech, non-mechanical item like grill paddles. I wouldn't have thought to check KaTom's reviews for something like that. My mistake! I should have known there would be a problem when their website wouldn't let me complete the order on 7/17. I called customer service, and they were happy to finish the order for me (read: charge my credit card). With 5-7 days ground shipping, I was expecting my order in about a week. When two weeks go by with no package, I called customer service. The phone just rang and rang, so I was forced to go the live chat route. After 15 minutes (15 minutes!), they were finally able to tell me that they were expecting the product in that day, and then it would be 5-7 days to me. So when I initially placed my order with a live person, they opted not to tell me that this very basic item wasn't in stock. Are you kidding? That's standard, right? So via chat, I asked for shipping to be refunded. She said she wasn't authorized for that, and I'd need to speak to a different department. Let that sink in. You work in customer service for a company that ships, and you aren't authorized to refund $8.57 in shipping? Oof. That says it all. So today is 8/14. Still no order. It's been a month. I chatted again with the same agent today. Guess what she told me. It shipped today. If you are a restaurant professional, you can't wait a month for basic items. Trust the reviews. Shop elsewhere. read more

This is a unique situation and I'm shocked how this company exists with all these negative reviews. They do not care about getting the customer what they paid for. Every email and contact has new information, getting further and further from a resolution. They put you in circles talking with 5 different people all saying different things. They do not value the customer and I will never do business with them again. read more

Very poor online service, several weeks after my order was placed I contacted them for an update and was told it would take almost two months !! This is information that should be relayed to the customer prior to ordering. Never again !! read more

Ordered items in May knowing of potential backorder/delay with COVID. Only way to track the order is through email order number since the account history doesn't contain purchase history for some reason. In any case, called several times to check on the status and seemed to always get a run around. Finally in October I am told that the manufacturer has not read more

Tried ordering online from them for a total of $30. Apparently they flag first customers for "fraud prevention" and ask for the pending credit card charge. Well, they never charged my card in first place. The email customer service just keeps repeating things without bothering to read my reply. Hopefully I can cancel the order and will never shop with them again. read more

The most awful people works here, not honest at all. When you surf the website they said a lot of stuff are free shipping and show only tagged prices but after you paid by card they will charge the shipping and tax. Of course we need to pay sales tax but why do they not show very first time when we put our delivery or shipping address . They want to show their prices are lower than some well name online sites but at the end they are more expensive. As a business owner I felt like they are fooling their customers as scams when purchasing stuff online. I canceled all my order and took long long rime to return my money. I will never buy from them. Customers service is 0 Don't buy here but go other restaurants supply. read more

I called the Kodak store today and spoke with Thomas. I was inquiring about baking trays and he was very helpful in finding the exact tray for our needs. He learned that we were coming from Morristown to pick the trays and then offered to bring them to Morristown on his way home from work. Thomas went way above and beyond to make sure we were satisfied. Ask for him the next time you need assistance in sales. Thank you Thomas! read more

Do not aspect this Company will accept your returns! I am asking a return form for the masks I bought that are too big for my face and after almost two months that I am asking the form they are still not sending it. ? Really bad customer service. read more

Never i repeat NEVER order from this company. We received a damaged freezer and they are going to charge us for the return shipping plus a percent restocking fee!! EXTREMELY bad customer service!!!!!!!!!! read more

The absolute worst. If you are Suzie Homemaker looking for an item or 2 for your next party, they will come through on those items. But if you are Suzie Restaurant owner or building your restaurant, Stay as far away as possible. Not once but twice they delayed me over 2 weeks each time. The first time, a $30,000.00 order that went nowhere, the second time was over $5,000.00 which I canceled after 10 days of grotesque incompetence. Never an apology only excuses followed by more excuses, I guess no one is on commission there. Unless you are ordering the most common items, they will have to order it. My last order that I canceled, 70% of the items were not in stock. Stay away, the Worst!!!!! read more

Order# KT12569890 Ordered (Order# KT12569890 some supplies at the beginning of June 2022, and still haven't received them. Called customer service more than 10 times, talked to Katelynn, Barbara Ext. 3147 who pretended to be supervisor on site, promised to check with her supplier and return with results, but never returned any phone calls. I called her again, and instead of refunding my money back, she pretended to open a case for a lost shipment which was never shipped and will send me an email confirming the case withing 5 minutes but never did. Katom is not an honest company to do business with. Please stay away from them. Send your money somewhere else. You send it to Katom you will get screwed like me. Whoever is in charge of Katom Operation, please do your damned job. Fire all those half ass employees who made your company look bad and give you bad reputations. Karl read more

I have been ordering restaurant equipment from this company for the past few years. I've gotten good deals for reach in coolers and grills that are working perfectly fine. I have probably spent over $10,000 over the past few years. Most of my dealings with this company have been positive. However, my last experience was such a nightmare that I will never order from them again. I had ordered another grill from them. It was a US range (this company is also going downhill). I have 3 of these units all ordered from KaTom. The price is good, but we have had several issues needing fixed. It was under manufacturer warranty, so it was done in a timely manner. The grill I ordered from them in May was a 36 inch flat top. The website says it ships within a week (they recently updated right after my issue). I was expecting it within 2 weeks, as was my experience with ordering these grills from them. However, the 36 inch is a custom made unit and it would take an additional 4 - 6 weeks to complete. They never reached out to me to confirm if this was ok. So after a few weeks of not receiving this grill, I started to panic because we were getting ready to open the restaurant and I just noticed we were still missing this grill. This is when they informed me that the grill is custom made and won't be shipped out for YET ANOTHER 6 weeks! So, I immediately cancelled the order and purchased a grill locally since we were getting ready to open in a few days. At this point, they said the order was cancelled and apologized (for the false advertising). Next day, they called me back saying they were reneging the cancellation because it was a custom item and the manufacturer was already making the item. I told them I already got my grill yesterday and didn't need the grill anymore. This is when the back and forth started to happen, as the customer service operators didn't want to deal with this issue. It seemed like they were having lots of issues with the manufacturer. I had to call in multiple times telling them I was not going to accept the grill and to process the refund. Finally, I rejected the grill when it showed up weeks later. And KaTom still wouldn't refund my credit card. I called in over 10 times talking to various people pulling my hair out at each point in time because there wasn't one single person in charge of taking care of this. They kept promising me a refund minus shipping and a 10% restocking fee. Months passed and each frustrating call was ended with yet another empty promise. I finally got to nail down a supervisor named Jamie Lee to take care of this personally. I called over and over again, sometimes just asking for a call back to get an update. I WOULDN'T EVEN GET A CALL BACK!!! I just wanted someone to tell me that they are still processing it, so I called over and over again and still NO CALL BACK! Finally, I got a credit memo issued and emailed to me (minus shipping and restocking). That was 9 days ago, and I still haven't got ANY credit on my account. It doesn't take this long to process a credit. I have processed refunds for customers at my restaurant and it takes 3 - 5 business days AT THE MOST! I think they are just trying to wait out the months because you can't dispute charges past 6 months on your credit card. I am giving up trying to work them on this. I emailed Jamie Lee a week ago and she never responded. I have filed a dispute on my credit card. I will never work with this company ever again. I will never order from them again. I will not save an extra $300 on an equipment because it is not worth the peace of mind. I also order equipment from Webstaurant and that is where I will be giving my business in the future. read more

We order a 36x60 replacement shelf for a table we had. We received the shelf. It didn't fit. We ask to get a shelf that fit. Katie Whittaker sent us an email asking to take pictures and measure. We sent the pictures and measurements. They now have ghosted us. No responses. No calls. We disputed the credit card charge with our bank so they would respond. Instead of responding, they are trying to fight with us on whether the charge is valid. This just proves the dysfunction of the middlemen web suppliers like this company. They are only interested in collecting $. If there is a problem, they just want the customer to go away. But from a store in your community - Restaurant supply or Chefs Toys. Don't enable the flight by night middlemen. read more

Never purchase anything from this company. They don't stand behind their products. Return policy is a scam!

I can only say that the delivery system is not verry good if you need something in a timely manner. some items are not to show up for weeks and others for a month. there is no way to properly track anything. I can not really review products I do not have. ease of ordering and taking your money is fast. read more

Dont waste your money with this company you pay for overnight shipping and they still send your product my snail mail and lie about the shipping and tracking. read more