I rarely write reviews, but what my husband and I experienced with Mountaineer Cleaning &…read moreMaintenance warrants one. We chose them based on their standing in the area. If that reputation was ever deserved, it no longer reflects the company they are today. Following their initial clean of our cabin, we discovered that personal property had been stolen, including comforters, blankets, and a laundry basket. The replacement crew MCM sent proceeded to dismantle our carefully arranged staging, moving rugs between rooms, repositioning furniture, and reorganizing our kitchen entirely. We re-staged the cabin ourselves. When we raised these concerns with management, we were met with deflection at every turn. MCM performed unauthorized work on our property, installing a hot tub tie-down on our deck without our knowledge, consent, or a prior quote. We were billed for it anyway. When we sought resolution through a direct call with the company owner, she spent the majority of the conversation disparaging her own cleaning staff rather than addressing a single concern we raised. Separately, MCM staff were captured on our property cameras speaking negatively about us as clients. Upon terminating our relationship with MCM, we changed our lock codes and explicitly banned them from our property. They used a backup key to enter anyway. Theft, unauthorized charges, and trespassing. This is not a company that respects its clients or their property. I would strongly urge any host or homeowner to look elsewhere. A formal BBB complaint has been filed.

We hired Mountaineer Cleaning & Maintenance based on their reputation as the best cleaning service…read morein the Smoky Mountains. If that reputation was ever earned, it no longer reflects the company they are today. The issues started immediately. Their deep clean of our 1,500 sq ft cabin lasted two hours, well below any professional standard. When we flagged our concerns, management told us their cleaners simply work fast and that this was normal. It was not. Items were subsequently discovered stolen from the property, including comforters, blankets, and a laundry basket, proving our concerns were valid from the start. Rather than treating us as partners and taking our feedback seriously, MCM chose to gaslight us. The consequence of that choice was a second crew being dispatched, our staging being completely dismantled, rugs moved between rooms, furniture repositioned, and our kitchen reorganized. We re-staged the entire cabin ourselves. Our photoshoot was delayed. Our launch was pushed back. All of it was avoidable had MCM simply listened. What became clear over time was a consistent pattern of promising to do something and never following through. Property notes were promised to be followed. They were not. Onboarding photos were taken so cleaners could restore our staging after every clean. They were never referenced. We were told explicitly that if we provided a shovel and salt, their team would shovel and de-ice our steps. We provided both. They did neither. MCM does not struggle with communication or execution. They simply do not tell the truth. Guests throughout our engagement reported dead bugs, hair in showers, dusty fixtures, and dirty floors. Our firepit, a prominent property amenity, was never once serviced. When I asked MCM to check on it during our final clean, I was told "there is no firepit on this property." A same day guest turnover flagged weeks in advance was completely mishandled. Cleaners arrived two hours before check-in despite assurances of a morning start. I made over 20 attempts to reach management during that window. Calls were actively declined. The hot tub was left cold for arriving guests. The final incident was a guest being injured on our steps after MCM failed to de-ice after snowfall. Their response was that they had only been instructed to shovel snow, not to de-ice. When I presented Ring camera footage documenting the conditions, management denied responsibility and attributed the hazard to "unpredictable weather patterns." We had provided the tools. We had been given the promise. A guest was still injured. I am sharing this to warn other hosts and property owners. A formal BBB complaint has been filed and we will continue to pursue every available avenue to hold this company accountable.

This review is gonna sound crazy, but I was literally talking in my living room about all the work…read moreI had to do on Alexa comes up and tells me to hire the dusting done because I probably won't get everything done and she suggested clean concepts and they wanted to know how big the house was how many bathrooms and I just said I don't need bathrooms done. I just need dusting done living room dining room, and explained that my house cleaning was being done but dusting was not something we were able to get to because I live so close to quarry when they blast I always have a fine layer of dust covering everything so when I called, they answered right away and their prices were real reasonable however, I couldn't get the quarries blasting dates so I never did get the dusting accomplished before company arrived . But they were really nice on the phone I will remember them next time I am backlogged with housework I cannot accomplish. Thank you for talking me off the ledge and for your kindness and all the information on the phone. I owe you a huge thanks just for the " phone therapy ". Sincerely Rj

The quality of the work was satisfactory, though not outstanding. As for value, it felt a bit on…read morethe higher side for what was delivered.

We couldn't be happier with Sunshine Mountain Cleaning. They recently took over for our previous…read morecleaners and cleaned all the nooks and crannies that previous cleaners had missed for years. They moved and cleaned under couches and got under the beds. They also got the high spaces as that had not been cleaned in a long time. Their attention to detail is amazing. Thanks.

Great pair, on time, unobtrusive, detailed and thorough. I have them coming every month and they do…read morea great job each time. Highly Recommend Dr. R

Jennifer and her husband did an amazing job at our house. They were on time and very communicative…read more They were also able to come on a weekend when I could be home. Their prices were very competitive and the best I could find in Greenville. I really appreciated their flexibility and would ask them back again :)

I used Sparkle and Shine for a move in clean. Jennifer was absolutely amazing! She responded right…read moreaway with a quote and was able to book me in less than 48 hours. They were very thorough and efficient. The house was sparkling clean and smelled amazing after the team was done with it. I will definitely be using them again!

I am completely satisfied with the service that I received from the Cleaning Lady and more the…read moreattention to detail is above and beyond what I ever dreamed of. I would HIGHLY RECOMMEND these ladies they are in a class of their own.

From the owner: We strive to help you accomplish all your cleaning goals. We…read morehave experience across the board from organizing to true hoarding cleans and everything in between. We are meticulous and truly love what we do!