The place was packed, always is. My hubby loves Lowe's hard to get him out of the store…read more It is our first non cold or rainy day, temps,up to 80 today and we decided to come here to shop, rather than going into our town due to traffic going into 66. ( Major tourist spot) I love the garden center, and bird feeders. The folks here are down home nice and helpful. Makes for a pleasant shopping experience.

1 Star Less then!!!!…read more Lowe's needs to seriously reconsider the delivery company they're using. We placed our order on July 21 with a scheduled delivery date of Saturday, July 25. We waited home all day, only to receive an email saying it was delayed until Monday. Monday came... no delivery. Then we received another notification saying it would be delivered Tuesday. We waited again. Around 6:00 PM we even received an email saying the truck was 4 stops away. Guess what? No one ever showed up. On Thursday, we finally called the Jefferson City Lowe's store. The manager looked into it and told us the items had never even been picked up and were still sitting in the warehouse. How is that even possible when your system is sending customers "Out for Delivery" updates? The manager apologized and guaranteed delivery for Saturday. Saturday afternoon, around 4:00 PM, the delivery company called--not to tell us they were on the way--but to tell us they weren't coming. We called Lowe's again, and the manager confirmed the order still hadn't even been picked up. So how does your tracking system repeatedly tell customers their order is "Out for Delivery" when it hasn't even left the warehouse? We've now rearranged our schedule multiple times, wasted several days waiting at home, and still have nothing to show for it. The employees at the store have been polite, but the delivery company Lowe's has chosen is completely unacceptable. Lowe's, if you're going to offer delivery, hire a company that actually delivers. Customers shouldn't have to spend over a week chasing an order that was never even loaded onto a truck. The delivery company didn't fail us once--it failed us repeatedly. The worst part is that Lowe's continued sending false 'Out for Delivery' notifications while the order never even left the warehouse. That's unacceptable. This has been one of the worst delivery experiences we've ever had!! STILL NOTHING IS RESOLVED!!

1 Star -- Home Despot of Disappointment…read more Let me paint you a picture. I planned, budgeted, scheduled, and prepped everything for a project -- only for Home Depot to waltz in like the three-ring circus of incompetence and absolutely nuke my timeline. They showed the product in stock. I repeat: IN. STOCK. So I ordered. I paid. I waited. And then the "Oops, guess it's not actually here" email came like a middle finger wrapped in corporate laziness. Now my entire project is on ice for a week. A WEEK. Because they can't manage a basic inventory system. It's like someone gave a potato Wi-Fi access and put it in charge of the website. Customer service? About as helpful as a wet tissue in a grease fire. You get transferred 6 times just to be told to call another store that also doesn't know anything. It's like being gaslit by a team of confused robots. Home Depot, thanks for nothing. You're not a home improvement store. You're a soul-crushing time vampire wearing an orange apron. Avoid this place unless your kink is disappointment and your love language is delay.

I'm not at all surprised at this place has terrible reviews. I was looking for a dolly and the…read morewebpage said aisle 53. I opened up the maps and it didn't show an aisle 53. So I went out to customer service and I asked them where aisle 53 was and showed them that it didn't show it on the maps. The girl said she wasn't sure and she would check. Sat there sat there sat there. She finally asked somebody else who worked there and the girl said oh we don't have those. I said yeah you do it says you have a bunch in stock in aisle 53 but the map shows that there is no aisle 53. She says oh I think that it's out in the garden area. So I go in the garden area I find the dollies in a different aisle than where they're supposed to be. Grab it and then go look around for a storage tote shelving. I waved down one of the guys who works there saying that it says they have eight in stock and showed him but it doesn't say what aisle it's on. I said I would think it's in this aisle, aisle 36 because it has other shelving units in it. He was unsure so he looks it up and says that it says they have eight so they probably don't have any. He looks around in the aisle and says oh it's at the top, someone with the pallet machine will have to take it down. I said OK that's fine if somebody able to grab me two and put it in my vehicle for me because I can't physically do it. So he goes to the next aisle and goes to the two girls that are chitchatting and laughing with each other and telling them that a customer needs their assistance. He says that they have to do something and it'll probably be a while until they can help me. So in other words this store does not give a crap about any customer or about helping them. Then I go to self check out... Three employees screwing around chatting with each other not giving a care in the world about any customer that pays their paycheck. I'm a disabled veteran and not one of them offered to help me lift anything from my cart into my vehicle. So I bought that and I'll be going to Lowe's for the shelving

Bought 42" Craftsman lawn mower April 25-26 and 32 days later had issue with machine, you WILL NOT,…read morereceive much help at ALL at Lowe's 2700$$ later my mower is at repair shop in Jefferson City, bought it in Morristown, been right at a month, I'm paying to get lawn mowed, repair part needed is from MTD which for whatever reason they don't have a contract with, but Lowe's is who told me to go there. My $2700 mower has been at repair shop more time than in my garage, Lowe's don't care, they got they're money

Selection is comparable to everywhere else. The Value is occasionally better. The service, however,…read moreis completely unhelpful - online, phone, and locally, they have no ability to do anything that you can't already do yourself. There is nothing helpful about it. This is a shortcoming of the organization, not the employees. The employees would help if they could, but they've been stripped of any helpful authority.

I am updating my review from a mandatory 1 star to a 2star because after much hassle of going…read morethrough BBB and filing a complaint an agreement was reached that they honored. They picked up the furniture piece and refunded our money without charging us a restocking fee. I am keeping it low on stars and still not recommending them as This is what should have been done in the first place since it was their error and not ours.

It's not the store's fault... I ordered a bookcase from Ashley In Jeff City. Being the tail end of…read moreall the shenanigans from the last couple of years, I was hoping for the best, but expecting the worst. After a long wait, I was informed that my bookcase was finally in. I went to pick it up and brought it home, only to find hidden damage to three of the main pieces. I contacted the store manager, Doug, and let him know of my dilemma, and another bookcase was ordered. A couple of weeks later my new bookcase came in, and this time, when I went to pick it up, I had Matt, the shipping manager open it up to inspect the pieces and SURPRISE the exact same pieces were damaged. So Doug promised, ON HIS VACATION to drive up to the warehouse in KY and pick up another. True to his word, a week later he did, dropped it off at the store while he was still on vacation, and I got the call to come pick up the third bookcase. Once again, Matt helped me take that one out of the box and SURPRISE SURPRISE this one was damaged as well. What are the chances? 3 outta 3 broken in the boxes! Quite dismayed, Matt assured me that when Doug got back from his vacation we would come up with a solution. Doug called me, apologizing and promised to personally deliver my bookcase, fully assembled, the next week. And sure enough, I now have a lovely bookcase added to my living room. While they have issues with their transporting of this product, the STORE, Ashley Homestore of Jefferson City went out of their way to do everything possible to make me a happy customer.