1. On Deck Outdoor Living

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Dandridge, TN

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On Deck Outdoor Living

5.0 (1 review)

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13 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.4(8 reviews)
5.8 mi

The place was packed, always is. My hubby loves Lowe's hard to get him out of the store…read more It is our first non cold or rainy day, temps,up to 80 today and we decided to come here to shop, rather than going into our town due to traffic going into 66. ( Major tourist spot) I love the garden center, and bird feeders. The folks here are down home nice and helpful. Makes for a pleasant shopping experience.

1 Star Less then!!!!…read more Lowe's needs to seriously reconsider the delivery company they're using. We placed our order on July 21 with a scheduled delivery date of Saturday, July 25. We waited home all day, only to receive an email saying it was delayed until Monday. Monday came... no delivery. Then we received another notification saying it would be delivered Tuesday. We waited again. Around 6:00 PM we even received an email saying the truck was 4 stops away. Guess what? No one ever showed up. On Thursday, we finally called the Jefferson City Lowe's store. The manager looked into it and told us the items had never even been picked up and were still sitting in the warehouse. How is that even possible when your system is sending customers "Out for Delivery" updates? The manager apologized and guaranteed delivery for Saturday. Saturday afternoon, around 4:00 PM, the delivery company called--not to tell us they were on the way--but to tell us they weren't coming. We called Lowe's again, and the manager confirmed the order still hadn't even been picked up. So how does your tracking system repeatedly tell customers their order is "Out for Delivery" when it hasn't even left the warehouse? We've now rearranged our schedule multiple times, wasted several days waiting at home, and still have nothing to show for it. The employees at the store have been polite, but the delivery company Lowe's has chosen is completely unacceptable. Lowe's, if you're going to offer delivery, hire a company that actually delivers. Customers shouldn't have to spend over a week chasing an order that was never even loaded onto a truck. The delivery company didn't fail us once--it failed us repeatedly. The worst part is that Lowe's continued sending false 'Out for Delivery' notifications while the order never even left the warehouse. That's unacceptable. This has been one of the worst delivery experiences we've ever had!! STILL NOTHING IS RESOLVED!!

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On Deck Outdoor Living - homeandgarden - Updated October 2026

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