Kitchen sales recently completed my kitchen remodel. Very happy overall with completed project…read more Steve the designer was very helpful from the start. Although the job was small relatively speaking Steve treated it like a major overall. Steve has a good eye for design. He made some minor changes in our layout that makes our kitchen more functional. Utilized all the space wonderfully. Glen the contractor was very meticulous. When my wife ask for some trim work to be corrected he did it with a smile. He worked at our house for 12 straight days to complete the job. Wish I had the money to keep him on retainer. Very good and has a very pleasant disposition. Unlike many in the field he goes by the mantra the customer is always right. Overall very good job from start to finish. Some minor issues along the way but was taken care of. Job drug out a little longer than expected. Would certainly use Kitchen Sales when I do my bathroom.

We went in to discuss cabinets in our house, and met the most friendly,super helpful person ever…read more They didn't have what we were looking for, but helped in directing us in the right direction. Amazing service.

We updated and expanded our kitchen better utilizing the breakfast area. Our primary goal was to…read moreadd more storage and pantry space, while making a few upgrades and updates to the existing area. We met with Ben Lee and he guided us through the entire process. Ben expertly designed what we were envisioning and he had some great ideas to improve our vision. The bottom line is, we got what we wanted and more. A big thank you to Ben and his Kitchen Sales team!!!

Currently working with Art on kitchen and bath rooms. He has been very helpful so far.read more

Contacted Big Bear Construction via Yelp Projects December last year. I got a response within a few…read morehours. I spoke with Lance and he scheduled a site visit to inspect my parents house in Knoxville. After site visit, I received a cost estimate for repairing water damage to main bathroom floor and replacing old toilet. We discussed further details and proceeded with ordering the flooring, toilet, and bedit seat. During demolition, his crew noticed subfloor was also damaged (see pics). I was notified right away, they had to purchase subfloor and a change order was submitted. Work was completed within 2 days and my parents were very happy with the finished work. All billing was done electronically, and receipts were autogenerated. We have a few more mini projects in the house and will contact Lance again. 5 starts for Big Bear Construction! I highly recommend for all your restoration needs.

This was an insurance claim...If I could I would give him a 0 . It took him months to show up to…read morerebuild my house after he had already been paid some of the money to start the project. And towards the end of the project he said he ran out of the money to finish the project. Also I just found out that he pieced together my damaged rafters that were damaged, and did not replace the insulation in the attic. He hung my French doors crooked which allowed cold air to come in during the winter so I had to hire my handyman to take them out and fix the problem. He has young kids working for him with little to no experience. My house is only 1200 sq ft, it should not have taken 16 months to fix. Also when my hot water heater did not work he tried to replace it with a used one, after my insurance company had already paid him to put in a new one. He finally put in a new one 2 weeks later. My handyman also had to fix 3 interior doors that were hung wrong. They also damaged my Japanese Tree alongside my driveway. He also disconnected my power to my garage which had my upright freezer which he was aware of that was full of meats not once but twice. When. I didn't have a roof on the house and it was just boarded up and they had started working on the inside of the house they turned my heat on which inevitably cost me hundreds of dollars in my electric bill. Therefore I would not recommend This Company to Anyone !! Run As Fast As You Can!!

Standard Kitchen and Bath do excellent work...However if you have them do anything for you, you…read morebetter put a time limit on it or they will forget they have a project with you. LEGALLY, unless it is in their contract, they can take a simple one wall project like mine and turn it into a year long project leaving your household in a mess until it is complete so be careful and have a time limit! They had a tendency to forget about my project often. They didn't forget when it was time to get paid. If only they were that eager through-out the whole project.

Scott Fendley and Cathy Price reached out to me and resolved my issues. They were very professional…read moreand apologetic for what had occurred. I will use Standard Kitchen And Bath again. Everyone deserves a second chance.

very nice work. nice quartz counter tops md back splash. only problem is they never put the outlets…read moreback properly. its been 4 months and it still looks like you will see below

Contractor here…read more Very disappointed with the customer service. I stopped by to pick out countertops and explained upfront that I was in a hurry. I was assured that wouldn't be a problem and was told a quote would be sent over so I could move forward with a deposit. Unfortunately, that never happened. Over the next two weeks I called seven different times and was never able to get a response, return call, or quote. Communication was essentially nonexistent. I ended up going to another countertop company yesterday. Their technician came out the same day, provided a quote on site, and I was able to write a check and move forward immediately. The process doesn't have to be complicated. Prompt communication and follow-through go a long way.

Absolutely exquisite work, attention to detail and friendly, fair and trustworthy staff. They…read morestarted my job quickly and it turned out perfectly! Highly recommend!

My new kitchen looks amazing! I wanted a unique backsplash, but tile that wasn't too trendy…read more Ashley helped me find exactly what I was looking for. Highly recommend Exact Tile to create your own space.

Bad customer service we bought a hot tub. The maintenance is bad. They took eight months to send us…read morea bill and then kept calling us to ask for the money.

ABOVE & BEYOND! My hot tub quit working and I visited a hot…read moretub store in Chattanooga who said they outsource repair work and the tech is backed up a month. I visited Great Backyard Knoxville and Jonathan in the service dept took the time to break down a pump to show me where my potential problem was. I returned home, FaceTimed with him for an EXTENDED period of time twice while trying to trouble shoot. He didn't give up on me or my hot tub. Customer service is not dead!! he was so knowledgeable and patient. He turned a frustrating situation on the edge of my DIY comfort zone into a rewarding experience. I was amazed at his ability to diagnose problems without physically laying hands on the pieces and parts. Jonathan is a top notch individual that Great Backyards is very fortunate to have as an employwe.

Love love love bed bath and beyond----- they have everything you need and more for your home. The…read moreisles are really crammed with items and end caps in the middle of the isles, not much room for wheelchairs to get through. Lots of items in here.

I am a BBB Beyond member and have always enjoyed shopping here. Not crazy they stopped carrying a…read morelot of other brands and push their own brands, but that's life. Always gotten great service until this store. Checking out and two items rang up $40-60 more than advertised price. Our cashier Nancy was wonderful and called for help. I went back to double check that we hadn't read the sign wrong. Unfortunately Tracy approached me and told me the sign was wrong and pulled it down. I explained that I expected the advertised price. She stormed off after giving me a dirty look and went to register and approved the change. No thank you or sorry just a dirty glare. I ended up getting charged twice for an item and had to go back to the store a few minutes later. Jon took care of it and was friendly. A few days later we had a return and an online purchase. My partner went in and sadly got Tracy again. She wasn't going to give her the online order because there was one letter spelled wrong on the name. Foster was spelled Fostee (my fault). Once again unhappy and rude. I know retail is hard and people generally stink. But if you can't be pleasant maybe consider something different or work behind the scenes.