Great customer service. My dryer had gone out and I found an amazing deal there. The staff was…read morevery informative and helpful. Definitely check them out.

I just bought my second and third appliance from American Freight and had an awesome experience. I…read morewas in need of a washer and was hoping to find a set. Donnie helped me to not only find a set, but one that fit exactly what I wanted. He offered to search through the sister stores inventory before finding a brand new, in box, dryer that matched the washer I wanted! They even were able to squeeze me in for a weekend day delivery the very next day. Every experience with American Freight has been incredible so far, and I will continue to recommend them to anyone who is in need of appliances or furniture.

Jonathan Noe was an excellent salesman! He did good by us (we bought a new refrigerator!!) and we…read morereally appreciate him!!! Go buy your appliance from Jonathan!

Super friendly people. Seem to have just about any part you might need for your appliance.read more

John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Our first experience with Friedman's was as positive as it can get. We ordered exactly what we…read morewanted, our salesperson kept us constantly updated. The delivery and setup was impressively professional and thorough. Our prior purchase of a range was with Lowe's, the Lowe's delivery pales in comparison. I had to attach my own gas line, they did not level the stove, they did not review all oven features, and we were left feeling let down. We will be purchasing ALL of our future purchases through Friedman's!.

Great service and quick delivery! Cannot say enough about how professional…read more Jeramy and Michael were when they installed our dishwasher! Locally owned an operated.. support local rather than large box stores.. u will not be disappointed in their prices or services

I first found about about Mr Appliance through Lowe's extended warranty service. After another…read moreservice company was unable to fix our two year old dryer after two visits, Lowe's hooked me up with Mr Appliance. Paul was the technician and was able to diagnose the problem almost immediately. I had my dryer back. I have a 17 year old six burner Dacor cooktop. Two of the burners never really would start unless I used a match. Even after it was newly installed the technicians from the local appliance store from where it was bought couldn't fix it. I decided to see if Paul at Mr Applaince could fix it. To my amazement he had it fixed within a half a hour and it was a ridiculously simply fix that only cost the fee for his time. i got a call before each service telling me when Paul would arrive. He was on time every time. I highly recommend this company and Paul. I have been 100% satisfied each and every time.

Don't make the same mistake I made…read more What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path. That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with "warranted" parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward. When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience. While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration. If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

I called the store before buying. Asked how much a data transfer was from my old computer to a new…read more(that I would buy there). Was told $99. So I drive 25 miles to buy a computer in their store, walked over to the Geek Squad to do data transfer. The kid employee asked me, "do you know how much this service is?" I said yes, $99. He said, "no, it's more than $200." He tried to flim flam me. Beat me out of several hundred dollars. He flat out lied. I left the store and tried to call the store manager. You can't do that either. It's an AI system that sends you to the Philippines. Tried calling again. Same results. Finally, got a number for the store, but again, no store employee answers. Some guy in Corporate Sales (US at-least) answered. He was apologetic and said the kid was trying to upsell me. It's fraud. So I can't return the computer or I will owe 15% restocking fee. So lesson learned. DO NOT BUY form BEST BUY. Absolute horrible customer service. GEEK SQUAD are there to fleece your wallet.

Your typical run-of-the-mill Appliance and electronics store for sure. We went in on a Saturday…read moreevening and oh my goodness that had to be at least 12 sales people and you ready to kill and hunt down the prey aka the customer. They basically give you a 2-minute intro to what's going on in sales and then immediately want to run your credit no matter where you are in the process of looking for something new. Whether you're ready to close, it's your first day looking etc. they just want to go ahead and run your credit so definitely be aware of that and try to stay far from that! I know this is their job but at the end of the day if you are not ready for that you should never feel pressured. Also know they want that commission check so it all cost they'll do whatever they need to do to give you a deal today. That can be good or bad. Now that you have been warned know that they do have a lot of awesome deals and appliances going on along with furniture that looks very savory. Most of the employees here are very clean-cut and mannerable along with the atmosphere of the store. There so many things to demo and play with that you will have a good time here and if you bring along kids they will too. This place reminds me of the old Circuit City probably because it has the same vibe to it and also happens to be in the same building with the same shape as that plug into the ground look used to be. Be ready to sit down for a very long process if you plan to go forward and go ahead and cancel all plans for the rest of the day if so. Other than that bathrooms are in the back right in the lit open room and their water fountains for all the Talking that you might have to do to these salesman's by simply saying no no no no no no no no no no no no. And an occasional YES! Godspeed and good luck

Horrible experience! Lies on top of lies. Terrible customer service. Purchase an item and receive a…read morelower price item. Do not trust them. Will not call you back or even try to resolve your issue. Worst experience ever!!!

If you want to see the latest in great appliances, "Made in America" come here first…read more Also, All the premium Cooking products are made right down the road in Cleveland, Tennessee.

Very friendly and helpful. Just bought a washer. Much better customer service than those big box…read morestores. Even got same day delivery. Excellent customer service.

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

I called them 5 times. The first 4 times I heard them pick up the phone and then hang up on me…read more Apparently I was annoying them? The fifth time they picked up the phone and set it on the desk and left it there, apparently so I couldn't call back and "disturb" them. Apparently they don't need customers.....