THIS REVIEW IS FOR WASHINGTON PIKE, KNOXVILLE, TN STORE:
If you have stock in this company, I'd WORRY. This store is just a few steps away from Marshalls, Target and Ross.
With Walmart about 1/2 mile away, Kohls's a lot less, one would think you'd do your darnest to create an atmosphere that the associates care about your happiness and will try to make your trip a happy one to keep you coming back.
Over the course of 3 years, I've experienced unattentive associates, associates who are too lazy to help you out with a floor model that you can't inspect the inside of the product, to associates answering the phone who tell you they don't sell a product when the website and friends going into the store tell me otherwise.
Quite frankly, a lot of their items are overpriced, but in this day and age of online shopping, I'd gladly pay extra if I got some good Customer Service associates who seem to care that I'm satisfied or know their way around the specific department you are looking for a product.
One final say...they are EL CHEAPO with their so-called 20% off discount IF YOU HAPPEN TO SIGN UP, IF YOU HAPPEN TO HAVE THE COUPON ON YOUR CELL PHONE, OR IF YOU HAPPEN TO REMEMBER TO BRING IT.
Since sales tax chews up roughly the first 10%, a 10% discount is no bargain. As it happened one time, I didn't plan on stopping in to the store, but when I found a high priced item and explained that I didn't have a coupon, I was chastised for not having a cell phone or was told to buy the item and bring the receipt back for the discount.
I hate to clue everyone related to that store, but basically customers pay for your salary. I don't take it upon myself to jump through hoops for you (even if I had stock in your company).
Instead of making the customer feel bad forgetting/not having the coupon, with a smile say, "Oh gee, we have one for you, since you don't have one."
They won't be in business too long, just like JC Penney's and Sears folded with this attitude.
As for me, I'm buying elsewhere after many years going there. read more