I just ordered a sweet and sour shrimp lunch. I've gotten it before, because, in the past, I have ordered the sweet and sour chicken, and when I questioned the lack of vegetables, I was told I would get more veggies if I ordered sweet and sour shrimp. So I drive up there on my lunch, and picked up my order. I got back to work, opened my lunch and found no vegetables. As I looked over the five pieces of shrimp and the mound of white rice, I noticed that the breading on the shrimp was beyond old ... nasty and crusty to boot. So ... I called. I'm in there often, this isn't usually a problem I encounter. I told the guy who answered the phone (the same guy who waited on me when I went to pick it up). He told me that there no vegetables in the lunch order. B.S. I've gotten it before ... but that was what he was being told. Then I told him there's nothing that indicated there are no vegetables in the lunch orders on their website. Further, I had been told there were MORE veggies in the s&s shrimp. I told him, had I known there were no veggies, I wouldn't have ordered it. I then told him that I, as we were talking, had begun to peel the nasty, crusty breading off the shrimp ... and that I was having trouble finding much shrimp at all! I proceeded to pull the breading off all the shrimp, and I found, I'd estimate, an equivalant to 2 tablespoons of shrimp encased in about 1 1/2 cups of breading. I told him I had just purchased a lunch of breading and rice ... and I wasn't happy about it. At this point (and this is important), I say to him "I can bring it to you and show you." Now, I'm "fairly" pleasant during all this, but it's easy to hear/tell ... I am not pleased. He told me that I didn't need to do that. So he put me on hold. He came back and told me I had a "discount" on the next lunch. I asked him, "What kind of discount?" Back on hold. He came back and said $5.15 ..basically a whole new lunch. And all I had to do was call back and my number which was "registered in their phone" would let them know I had that credit coming ... hahaha, right. Call me cynical. I told him that A. I had nothing to eat at this point and B. If they were willing to give me a new lunch at another time, why didn't I just drive up there and get it now so I have something to eat. Important here ... they were going to give me a credit for a lunch at another time - meaning they would never see the state of this lunch in order to give me another. He said that was fine, suggested shrimp with veggies - which does NOT have breading ...and hopefully DOES have veggies (although I'm figuring it's a crap shoot by this point). I asked - again - if he wanted me to bring back the lunch. He said no. So, I get in my car and drive back again. As I enter the door, I know something's wrong ... no bag on the counter and the guy is pretty red-faced and looking mighty uncomfortable. Well, don't ya know, now the cowards in the kitchen - who would not come out and handle it themselves - and even CALLED him on the PHONE at one point in order to avoid talking to me, made this poor guy tell me that NOW they wanted to see the food. I pointed out that A. they wouldn't have seen it had I just taken the credit and B. I had offered to bring it back - twice - and was told no - twice. He goes back to the chicken$hits in the kitchen and tried to reason with them ... no go. So he said he was just going to buy me my lunch ... nice, but NO ... I'd rather eat my own foot than what I imagined would be coming out of the kitchen at that point. SO ... I calmly told him, while making eye contact with the wimp in the kitchen through the curtain that this was all over a $5.00 lunch which now cost me my entire lunch time, two trips worth of gas .. and it probably cost them 50 cents to make. I reminded them how much business they get from me and my family - and he said "Oh I know, I recognize you" and that this was BAD BUSINESS. I told him I knew it wasn't his fault, but I'd never be back - and I'd be certain to tell as many people as I possibly could. A bad meal now and again is just par for the course ... but this quality of product - this type of cowardice - this type of disregard for customer service is never acceptable. It's just as simple as this - if you screw up, make it right. Never again, Chef Chen ... and I hope I can warn as many away from their doors as possible. read more