Honestly shocked at the treatment we just received here. I am actually shaking. From the moment we sat down (3 moms and 6 kids), we all exchanged a glance at the brusque attitude of our server. She continued throughout the service to give us nasty faces and a general attitude. We all noticed it, and commented to each other about what might be bothering her. We were the only group sitting inside (except for people at the bar) and our children did not run around, or leave their seats, or scream or cause any disruption throughout the meal, so her behavior cannot be blamed on them. There was no smile, no chit chat, nothing pleasant about our interaction with her. We asked for separate checks, but when it finally arrived, it was a single check with a 20% gratuity added on. I understand the 20% for large parties who may be drinking or something like that, but realistically our group was 3 adults. We all agreed that she had not even provided 5% service, let alone 20% and really felt like she had not cared how she treated us because she knew she'd be getting a tip at the end. We had to separate the check ourselves, while she kept coming back over and asking if we were ready. Then, after she tried to double charge me and gave me an attitude for correcting her we asked to speak to the manager. One mother started to explain to him that we weren't asking for money back we just thought he should be made aware of the behavior of his employee. He became agitated right away (with his hands clenching and unclenching) and glossed over her concerns, immediately defending the server saying she was always all smiles and always had a great attitude, even though he had not been present at any point during our service. Suddenly, he lunged forward with a raised voice toward my 5 year old son who was playing with a crayon and rolling the butter knife over it "STOP THAT NOW, Those are very expensive tables". Then he turned to me and said "I wasn't coming at him, but those tables cost money". If you provide crayons for children at a restaurant, you should be aware that children are going to play with them. I started to speak and say that regardless of whether she was generally a good server that was not the experience we were given, and he interrupted me and said "I've heard what she said, and now you need to listen to my side and I already told you I'd say something but she never acts like this and that's really all I have to say." His hands clenching and unclenching the entire time. I worked in customer service for 10 years and cannot believe the initial interaction we had was followed by an even worse experience with the manager. It was like he was ready for a fight as soon as he came over to our table. I don't think I've adequately expressed how awful the treatment we had here was, but I do not know how else to word it to really emphasize how they acted toward us. This restaurant is definitely NOT child friendly and has very poor customer service. They have 3 less local families as customers because of this experience. None of us will ever go there again, and I will definitely be sure to let others know this is not a good place to eat. I've never had an experience like this at any other restaurant. I'm blown away. read more