The new Cheddar's Scratch Kitchen has been open a few weeks along N. Dale Mabry Highway in Carrollwood, and so I figured they would have made it through the opening night jitters, and settled into a steady rhythm. Unfortunately that was not the case.
Cheddar's is located along the west side of Dale Mabry, in an area where the new WOW! That's Fresh (WTF), Eyeglass World, and relocated Outback Steakhouse buildings have been constructed. The parking lot was filled on a weeknight at about 6:30, and there were lots of older folks lined up at the podium waiting for tables.
The restaurant is nicely decorated with exposed brick and green ferns, dark paint, and butcher block tabletops. The audience was surprisingly older -- maybe they offer an early bird happy hour special? I only saw one family with younger kids sitting in my section of the restaurant.
After a short wait, I was seated in a booth along the main walkway linking the inbound and outbound kitchen doors. There were a lot of servers jogging back and forth along this walkway, and they were still trying to figure out which was the "In" door and which was the "Out" door. I also saw people pushing buckets of dirty water with mops, and dust pans with brooms, right past tables of people that were eating dinner. There were also several busboys congregating along the walls, and they were holding trays with squirt bottles and wet rags. Surely there is a better way to organize and manage the staff?
I sincerely hope that it was just my server having a bad night, but I certainly had the sense that a lot of the wait staff was wandering around aimlessly. In most restaurants there is a practiced ballet of servers and bus boys carrying trays of dishes, hot food, and cold drinks to the various tables. However when I visited this Cheddar's, the wait staff nearly ran into each other - multiple times, because no one was really paying attention to where they were going.
My server was aloof, and never made eye contact with me, which seemed very odd. He recited a lengthy list of drink and appetizer specials while staring off into space, and seemed disappointed when I only wanted to order a Diet Coke. The menu has a mix of bar appetizers, salads, soups, wraps, sandwiches, burgers, and then chicken, fish, ribs, steaks, and a variety of combo platters. Most dinner entrées were in the $12 - 15 range, with several choices at about $10. They also have a full bar, and a separate bar area.
I started my meal with a house salad, and then ordered the Dijon Chicken which was listed as grilled chicken breast with a honey Dijon sauce, served over rice with sautéed mushrooms and two sides. For my sides I selected Mac 'n Cheese, and Southern-style green beans. For some unknown reason, my entrée was served after I was about two bites into my salad. That seems like a server error, and not the fault of the kitchen.
Unfortunately at this point my server decided to disappear, and I eventually had to flag down another staff member to get a refill on my drink. The whole experience felt sloppy and disorganized. The food was ok, but not as good as I've experienced at other Cheddar's restaurants around the Tampa Bay area.
Let's hope that resolve many of these issues in the very near future, as they could surely be a much better restaurant. read more