Yesterday I went with my family, we ordered spinach and the Wisconsin cheese bites, the spinach was cold and the cheese bites never arrived, we ordered our food (4 Shrimp Alfredo) that did not come with the bread and in exchange for the bread he gave us another bread hard different, the waiter was not very attentive, when we finished paying we left the tip with which we felt identified with giving for the unprofessional service they had with us, when leaving the restaurant the waiter left the restaurant to demand more money from us. tip, which is very unprofessional (the waiter's name is "RANFERI") was very disrespectful in doing so since our tip was valued based on the service they provided us. Without a doubt I will never return to this Cheddars. They are disrespectful. read more

Cheddar's Scratch Kitchen - American Near Me - Sugar Land, Texas

The service was horrible. When arrived there was no one at the hostess desk. When she did come she walked right passed without any type of acknowledgment. When we did get seated I went to the ladies bathroom. The order was horrible. Not from the bathroom's last visitor, but old stale urine smells. I could barely wash my hands fast enough. Our server was nice but the food was horrible. The mango tea was sent back and I should have sent back the spinach artichoke dip it was nasty. My friend order pot pie which she loved but she only took two bites and she just stared at it. I will never go back to this location. read more

To much to type about this place it is my to go to always good if I eat in or pick up Everything Great Always!

The wife and I went to Cheddar's in BAYTOWN yesterday and were so disappointed. We both ordered chicken fried chicken. The waitress suggested I get a double chicken fried chicken because she could eat two. Being a big guy I said ok and ordered the double chicken fried chicken. Expecting a large chicken, what i got was 2 deep fried chicken patties stacked on top of each other sitting on piece of Texas toast. My mashed potatoes and baby carrots were both cold, not nearly enough gravy, the presentation was terrible, and the chicken texture was "rubbery". $37.00 down the drain. May not seem like a lot but it is for retirees on a fixed income. The croissants were great as was the raspberry tea. Overall, a disappointing meal and a waste of 37.00. read more

Let me first start by saying I NEVER give bad reviews. I always believe in chances and I am very understanding. But today was my last straw with this Cheddars location. It's very disappointing because the Cheddars back home, College Station, always has 5 star service, food and drinks. But this location here in Sugar Land is always lacking in service, speed and overall experience. One person in our party was served raw salmon tonight and literally took them almost 20 minutes to bring a new plate out. Completely unacceptable. Orders are always wrong when we order from the hospital and every single time I have dined in the service was sooo slow, not friendly and usually something was wrong with the order as well. I've given this place many chances but management needs to step up here. Great food and drinks for the price, but not worth coming to this location. Very sad! If you've never been, try the Pain Killer. Trust me, you'll thank yourself later! Ha! read more

Cheddar's Scratch Kitchen - Cheddar's Painkiller-limit two! - American Near Me - Sugar Land, Texas

very good. food was great and delicious. Location was great too. Server was nice and we had a great time

I rarely eat here, but the food is actually pretty good and you get your money's worth. These are items we've ordered in the past: COUNTRY FRIED CHICKEN - DINNER - $11.49- 2 big chicken breasts, tasty & crispy. mashed potatoes & green beans were good. CORNMEAL WHITE FISH - DINNER $10.49 - always plenty of food! fresh & not fishy NEW ORLEANS PASTA $11.49- good amount of protein: about 5 shrimp, mostly chicken thigh, & smoked sausage (not much sausage but it was my favorite). flavorful & a tad spicy, biggest complaint was that the pasta was overcooked & soft HONEY BUTTER CROISSANTS $2.99- 4 croissants. SOOOO GOOD!!!! SANTA FE SPINACH DIP $5.99- good RASPBERRY ICED TEA- had it once, it was good Service is decent when it's not busy. However, it is SLOW when it is! read more

Cheddar's Scratch Kitchen - New Orleans pasta $11.49- good but overcooked. Tad spicy. Good amount of protein, mainly chicken thigh, ~5 shrimps, not much sausage tho - American Near Me - Sugar Land, Texas

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This pasta is delicious . The large bowl is full of sausage, chicken and shrimp goodness! read more

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Our server JT was great! Very personable and knowledgeable about the menu. I usually order the bourbon glazed salmon with a Caesar salad and green beans for my sides. I'm not sure if they're changing the recipes or what, but the food taste and quality were different. Overall the food was still good. The service was great and the other staff in the building were friendly as well! read more

We ordered a steak medium and it was super well done. When we picked up the order it was missing items and slow service. Overall I rate it a 1 star because I can't rate it any less. read more

We always get friendly service at the Cheddar's on Westpark & Sam Houston Tollway. Food is consistently good.

We were there at 2 pm. The lobby was busy but the bar was somewhat empty. There was a couple at one end so we sat at the other end. The counter top was sticky. No one was behind the bar and it looked messy. The bartender sd staff came from the back. Staff were complaining to him. We're waiting to order. Another person sat between the couple and us. The bartender finally attended to the customer. Instead of taking our orders first, he focused on the person who sat after us. The couple at the end looked irritated and asked for a stat on their food. He went to the back, came back and took our orders. We ordered a drink, grilled salmon salad and croissants. For me, I forgave them for the craziness because the croissants were the bomb. On the other hand, my partner said the experience and salmon salad weren't worth coming back. read more

Cheddar's Scratch Kitchen - Grilled salmon salad, boring - American Near Me - Sugar Land, Texas

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I've been to this location a couple of times, but this time around I was exceptionally happy with the service and quality of food given to me. Our server wasn't hesitant to offer his personal recommendations (the honey butter croissants, broccoli-cheese casserole) which I appreciated. He even brought out extra sauces and syrup for each of us without being prompted, which I thought was great of him. Came here with 4 friends, and we opted for a couple of appetizers. The Honey Butter Croissants were perfectly warm and covered in butter, and definitely would recommend as an appetizer on the lighter side. We also had an order of Texas-Sized Nachos that were surprisingly large, but also would recommend. Definitely on the larger side of appetizers. Our orders came out relatively quickly despite being close to closing hours. I opted for a summer seasonal special, the chicken and waffles, and have no gripes about the quality of the food. In line with other reviews, this location is clean and new, and would definitely recommend it to anyone craving a lil bit of southern food! Happy! read more

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This Cheddar's experience has definitely left a special place in my heart not only because of the amazing food but also because of the excellent customer service! For appetizers, my companions and I ordered 2 orders of the Honey Butter Croissants and one order of the Texas-Sized Nachos. I had one bite of the croissant and I was blown away by the incredible flavor of the butter glazed upon the croissants. Next, the nachos. The nachos are HUGE! The only problem with the nachos was that my group and I wanted to finish the nachos and weren't able to enjoy our main course as much. Next, for the entree I got the Monte Cristo and it was honestly very solid. I have been to this Cheddar's before and ordered the same dish and my bar was set high for the dish but unfortunately it wasn't met. As much as they were very good, the coating wasn't seasoned as well as last time. But honestly, when compared to other restaurants Monte Cristos, this restaurant blows them out of the water. All in all, this restaurant was incredible and an amazing place to go because of the incredible staff and the amazing food. read more

Cheddar's Scratch Kitchen - This is the Texas-Sized Nachos, and they were amazing! - American Near Me - Sugar Land, Texas

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Service was horrible ! Manager was rude ! Food was extremely wrong and according to the waiter they did it on purpose ! Completely unprofessional. Will never come here again read more

I'm so irritated right now. The food and prices are good, but the poor service and constantly wrong orders are too annoying to not write a review about. Tonight, I finally remembered I need to really check my order before driving away and found two errors. When I got home just now, the usually delicious honey butter croissants were missing the most important part-- the honey butter. When I first started going to Cheddar's about 6 months ago, the croissants were drenched in honey butter. They were perfection! Even my mom (who despises most bread) loved it. The last several times I've gone, they have a light drizzle of honey butter. So tonight, I asked for extra honey butter in the hopes of experiencing some of the magic from when I first started going. Well, just like they completely screwed up the other two special instructions I had, they screwed up this one as well. Not only did they not put extra honey butter on them, they put LESS! One had literally none on over half of it. So, so disappointed. And mind you, this is me paying for two extra orders, not just the freebies. Of all the times I've been there, there's literally been one staff member who was really nice and seemed to care about doing a good job. All the others I've encountered are abrupt and could not care any less about things being done right. When the food is done correctly, it's amazing at a more than fair price. But lately it's never correct and the staff is too unpleasant. read more

Typical Cheddar's, cheap & good eats. I had the monte cristo which was good but a bit oily. The broccoli cheese casserole is much, much better at this location than any other I've tried. I've already reviewed a Cheddar's so my primary focus on this review is the service. I see many people complaining about service. One name: Mason! He was awesome, you'll never have a problem if you request him. Very helpful, checking on our table regularly, anticipated our needs. We couldn't have asked for a better waiter and of course, we shared the sentiment with the manager. On the way out, my companion spoke to a waitress named Brasille (I don't know the spelling but that's how it sounds) while in passing. Her response was uh huh. So I would hate to have her rude azz! Go with Mason!!!!! read more

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The wait time was very long when not a lot of people were there. We waited over an hour but the food came out very fast. Went for my birthday and our server was great. Food was delicious as well. read more

Cheddar's Scratch Kitchen - Buffalo Chicken Wrap - American Near Me - Sugar Land, Texas

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A lot of restaurants have opened up in Sugar Land recently, but Cheddars knows how to open up, ready to go, with properly trained waiters and kitchen staff. After some of the negative experiences I've had recently at other new places, I was hesitant to go to Cheddars the day they opened, but they were just too close to our house to not try them out right away. The new building is really quite nice. It's large, with plenty of parking, and a really nice interior. There is a large bar area to the left and an even larger dining area to the right. We arrived on opening night and were greeted several times before we even got through the doors. We were seated at one of the large booths. The most unfortunate occurrence of the evening was that we were seated near the exit of the kitchen. The restaurant was fully staffed and the waiters, managers, and other staff tended to congregate there. I really didn't them standing behind our booth discussing the restaurant and service all night. They should have seated us in a more open part of the restaurant and not near the kitchen since there was plenty of room. Food was good, better than I expected. We had chips and queso to begin with. The queso was thick and the chips are all you can eat. Our entrees came out a little too fast, so be aware that you need to leave some time between ordering appetizers and main courses. I ordered the Monte Cristo which was delicious. I've always loved the Monte Cristo and it's not easy to find ever since Bennigan's went out of business in Houston. My husband had the club sandwich which he also enjoyed. Our fries were piping hot, and you can get whatever side you want, it doesn't have to be fries. I appreciate their prompt service. They were a little over zealous, but it was the first night. I'd rather have more service than less. I like the fish tank, lovely interior, cheap prices, and good service. I really like that they are open until 11pm weeknights and later on weekends. I can definitely see this becoming a staple in our 'quick and easy' dinner choices. read more

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Well....time heals all wounds right? Lol! Stopped in here for lunch with my girlfriend in the midst of errands for lunch. I had to have the Monte Cristo. She had the bourbon glazed pork chops. O.M.G. this place nails comfort food to the wall! Everything was so good. I will be returning and very soon. The service was on point as well. WINNER!!! read more

Went today cause we were craving. Everything is good but waiter could check on us more often the restaurant wasn't even busy like 3 tables that's us included and going to other locations there waiters always treated us like royalties read more

Nice large restaurant with plenty of parking. Decor was nice. My toddler loved their ceiling fan and aquarium. Hostess wasn't the mostess but the waiter was friendly and fast. I was seated immediately since it was just me & my daughter, otherwise there was a little wait on Friday evening. I had the spinach artichoke dip (so good!). It came out hot with a side of salsa. I also ordered the cesar salad which came with the yummy butter croissant. They forgot my salad until I reminded them halfway through my yummy steak. Very perfectly seasoned and cooked medium rare....more medium then rare but whatever. Steak came with 2 sides. Green beans and I can't recall what else. My daughter had the chicken tenders with fries. Really good stuff. Price was really affordable, the steak was only $9!! read more

The service was bad our waitress forget our appetizer . & the place was dirty our table was dirty & literally dirt caked up upon walls

Amid coronavirus, staying at home is not fun *Facepalm* So, I need comfort food to cheer myself up a little bit. Among all the foods that can make me happy, chicken tenders with honey mustard dressing is always one of my top 5 favorites. During this difficult time with stay-at-home orders effective across the Greater Houston, Cheddar's offers a curbside pick-up chicken tenders family bundle deal that literally got everything that I wanted, including 16 pcs of chicken tenders, 2 large sides, plus 6 honey butter croissants, for JUST $19.99! OMG that's too good to be true! Looking at all these favorite foods of mine spread over our dining table at home was a pleasure already, and my sweetest family and I sure did have a great time chowing down on our own! Everything was yummy, except for the croissants that sadly got less flaky and a little chewy due to the moisture inside the box over a 15-minute drive back home....What i'm gonna do next time is to eat and finish them buttery crescents IN THE CAR! What a genius! read more

Cheddar's Scratch Kitchen - American Near Me - Sugar Land, Texas

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Service is not always good, but the food is always good. Presentation always look just like the pictures. I just really enjoy this place where ever I stop and get it ! A must try read more

This is one of the better Cheddar's restaurants in my opinion. It's small but new, clean and cute. The food is delicious. The wait staff are very friendly. My favorites are the Smokehouse burger and the baby back ribs. I normally frequent this location because it is in the general area where my daughter's dance class in located. After class she has worked up an appetite and it's just convenient, good home cooked food at a decent price. Recently I ordered takeout for the whole family and the takeout guy was very efficient and friendly. I will definitely order takeout again! read more

Cheddar's Scratch Kitchen - American Near Me - Sugar Land, Texas

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I know we are in the middle of a pandemic but when good food, great waitstaff, and positive customer service goes out the door.....BEWARE! My hubs and I took my niece there for lunch. We waited for about 6 minutes to be seated and 10 minutes before we were asked for drinks and appetizers. I noticed they were low on staff. I ordered a Coke, my hubs ordered a Long Island Tea, and my niece played it safe with water. We ordered spinach dip and croissants. The spinach dip came and it was ok, not hot deliciously good as we have had before. The waiter, himself, made my hubs drink and DID NOT know how to make a Long Island with top shelf liquor. His drink was was not good and he wasn't pleased. He asked our waiter can the bartender make one and he replied that we all make drinks. Yes Indeed. My Coke was actually a Dr. Pepper, yuck, and when I told him about it, he questioned me and said I know I said a Coke ma'am. It took him a minute to go get me a Coke. The food was blah. My niece is vegetarian and there's no options on the paper menu. The waiter suggested a vegetable plate or cheese fries with a vegetable. My niece chose the cheese fries with corn. My Hubs ordered the chicken fried chicken and I ordered a medium cooked bacon burger with sweet baby carrots instead of fries. My niece received a huge plate of cold fries with melted cheese on top with a side of corn. My Hubs chicken was small, tough and hard like it was refried. My burger was well done and I received carrots without silverware. When I asked for silverware, I got a huff and an ok ma'am. Let me say I waited long enough to just eat the carrots with my fingers. I'm disappointed in this location, seriously disappointed. read more

Cheddar's Scratch Kitchen - unpleasing - American Near Me - Sugar Land, Texas

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I thought about 1 star for the service alone, but added the extra because the burger was decent, not great but not terrible either. The reason for the bad review is service. Because there was none. Upon entry, there was no hostess at the stand that stated "Please Wait to be Seated" After standing there for a few minutes I caught the eye of a young lady sitting at a table rolling utensils in napkins. She made no attempt to help so I just asked if I could sit at the bar. Thinking, at least there will be a bartender to hand me a menu and serve drinks/dinner. Much to my surprise, no bar tender. Three people sitting at the bar and one group of four at a booth in the bar area. And absolutely no employees. Had a sit in the bar and waited........ and waited. At approximately the five minute mark (I was timing it on my phone out of curiosity) two employees enter the area, none acknowledged me, but they did bus one table and delivered food to the booth and walked out. Still, no bartender. At the twelve minute mark, a gentleman came from the back and got behind the bar while having a conversation on his phone. He doesn't even look my way, just at the tickets that had been accumulating on the POS system. He lined them up, made those drinks while never stopping his conversation and went back around to the other side of the wall. Just as I was about to get up and walk out he came back and stood in front of me, no hello, what would you like to drink etc. I finally flinched and said, can I get a glass of water, a beer and a food menu? He just nodded and was still on his phone. Eventually he paused the phone to take my order. But went right back to the conversation. I was there approximately an hour. And his phone never left his ear. I get better service at a McDonalds with the self order kiosk. At least there they don't expect a tip. read more

The food and the servers here never disappoints! On the other hand the hostess could really use some customer service training...it seems as if they always have an attitude. The manager always greets us and ensures everything was yummy to our perfection. They truly cook everything fresh! The chicken tenders are amazing!! I usually get the vegetable plate which comes with 4 veggie sides & soup/salad and a honey butter croissant! So good! Nothing on the menu disappoints! read more

Grandson took me out for my birthday We chose Cheddars. I usually get the Bourbon Salmon which is delightful. But today I tried the Pot Pie. Now a new favorite. Im a picky meat eater and the chicken in this pot pie was perfect. I usually pick most of the meat out but not this time. The best part of our visit was our waiter. His name was Jakolby. He made the trip perfect. He was cheerful. Attentive. Pleasant. I totally enjoyed interacting with him. He is a terrific asset to the Cheddars location. read more

I must say that this place is better than what I thought it would be. Sunday afternoon is definitely a busy time for them. If you don't want to wait in line, don't come around 1-3pm on a Sunday. It's very busy! Other than that, I thought the food was cooked well. My 8oz sirloin was cooked medium like I wanted; unfortunately, it was over seasoned with salt. Broccoli was not overcooked to death. Sides were up to par. Seasoned well and flavorful. Overall, I had a good experience. The staff was friendly but wasn't as attentive but with the restaurant being that busy I could understand. read more

Cheddar's Scratch Kitchen - Top Sirloin Steak* & Shrimp with Fresh Steamed Broccoli and Southern Green Beans - American Near Me - Sugar Land, Texas

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My boyfriend wanted to take me out for a date here as we have both been busy with our schedules. Food at the restaurant was okay, but if I could give zero stars for the service, I would. Our server's name was Ataleigh P, and to be frank, this was the most low class service I've ever experienced. After we signed the bill, she asked us how long we have been together which we were open and friendly about then she proceeded to ask for our horoscope signs. After my boyfriend told her that he was a Virgo, she directly told my boyfriend that "ALL VIRGO MEN ARE TRASH" and walked away. WTF??? I held my composure & gave my complaint to the GM & another manager that was at the location instead. The GM approached me and blankly stared at me like I was wasting his time and after everything I relayed, didn't seem to care about the situation. We will never return to this shitty restaurant. read more

I have patronized Cheddar's for years because the food is great and affordable. Not once have I had lackluster customer service until my family and I took to the Cheddar's Scratch Kitchen in Sugarland, Texas on Sunday December 3, of 2023. I will spare you the entire "you are losing a paying customer" speech because I know businesses do not care about one single customer. But the blatant disrespect and danger my family and I were subject to was uncalled for and deserves to be addressed. Every employee in there looked over worked. With it being the holiday season I can understand being burned out as I have been in similar customer service positions for over 5 years. Even in this I can show EMPATHY for the people who would later come to bring my birthday celebration to a screeching halt. What I will not attempt to rationalize is the female, who presented herself as the manager, taking out all her frustration on us when we called her over to present a moment to make it right. Our waitress hadn't come back to the table for over 35 minutes. Entrees were brought out before appetizers and then came the drinks. It was overwhelming from the start items were missing and we had to ask for every single thing missing from our order. We should have left then.  We were calling over anyone that would listen despite attitudes thereof. We were then threatened by the young lady! She stormed off after attempting to chastise our table and enforce that she would "comp" two of our meals. She turned around and said she would call the police on us as a scare tactic. We were told that there were 3 witnesses that heard us threaten this manager. No one inquired nor spoke about her  behavior or actions to incite any reaction. The kitchen/food manager, and general manager came over but to our surprise their approach was jaded. They had no intention of offering training in this teachable moment because they have the same exact dismissive leadership style that provided context as to why this problem came to be. This was not a waitress, kitchen manager, or the other young lady's problem. They may not be trained to know better as the general manager doesn't show them any different. We were meant to be pacified by them "taking care" of all the cold food. But that is nothing compared to the dangerous situations this team curates. Another couple nearby had similar grievances. Maybe we were the icing on the cake for the team that night. But again, I will never try to empathize with the way this team mishandled my family and myself.  A few bumps in the road are to be expected sometimes. But to be threatened, teamed up against, and made to feel like we were the reason management failed to step up and right their wrongs is inadmissible. All I can do is hope that they never get treated the same way when they finally have an off day with their family and are seeking comfort, food, and good memories. read more

This used to be a favorite spot but something's different. When cheddars first opened my kitchen was being renovated so we would come here to eat everyweek. The food was always fresh, "scratch made" as they say, and prices very reasonable. We have not been back in over 8 months and tonight I was craving Cheddars for dinner. It was disappointing. Firstly, I was surprised how quickly the food came out. We had barely started appetizers when the entrees came. I always remembered that it would take some time for the food to come out since it's all made from scratch. The ribs, shrimp and spinach dip all came out very dry like they were overheated. The ribs also had a different taste from what I remember. This is not the same cheddars experience as last year. Prices have also increased slightly. We were sat by the bar area and all the staff congregate and chat by the entrance to the bathrooms. I didn't even realize that I passed it because they were all hanging out and chatting. Unprofessional. read more

Ummmmm ....... no onion straws under my steak !!!!!! ????? Idk what's going on in this world full of covid but ....... I need onion straws under my steak. Like that's why I eat here. read more

Cheddar's Scratch Kitchen - Ok but the steak is still good and service from the bartender is excellent. There was no maître d'...... - American Near Me - Sugar Land, Texas

Cheddar's has always delivered good food and friendly service. My visits to Cheddar's are usually with just a handful of people and while we make sure there are enough apps to pass around, we always order the spinach dip and the croissants. I don't care what time of day it is as long as they have it, I will order it! There is something special about that honey butter. My go-to meal is the chicken fried chicken entree with broccoli cheese casserole and mac n cheese. The dijon chicken with mushrooms is another favorite. If you don't like the sides listed with your entrée, they don't mind if you choose another. The iced teas with fruit are also very refreshing and not overwhelmingly sweet...plus no extra cost for refills. Overall a good place to go for comfort food and a hearty meal. The entrees aren't skimpy and very reasonably priced. read more

Have been to this location four times now. Each time has been a great experience. The dinner salads have been cold and fresh, and the meals have come out hot and delicious. Our typical fare is either the tilapia or country fried chicken. And you can't go wrong with the free butter croissants! read more

Don't expect much here on any holiday or with a party larger than 5. Greatly disappointed with such lagging service. When we had brought an issue up to the managers and servers no one seemed to care, therefore we didn't care to leave quickly. Don't recommend for people celebrating a special occasion at this particular cheddars. So that was on issue...the other was the food. It was completely lukewarm/cold and came very late. Yeah, your better off finding another cheddars or cooking at home. AGAIN, very disappointing. read more

The only thing good today is my drink. The broccoli, rice and cheese is over cooked. Pre-COVID this was a great place. I'm so not happy about this meal! If the food is not something you would eat, don't serve it to anyone else. read more

Cheddar's Scratch Kitchen - Seriously overcooked broccoli rice and cheese. - American Near Me - Sugar Land, Texas

Had dinner at the Cheddars In Baytown today, Sept 1st around 4:30pm The blackened fish was excellent however the backed potato was old and outside dried out, so were the carrots! They were probably left from lunch or the night before!!! They usually have good food , but not today! The Cheddars in Webster is soooo much better!! read more