I usually never write bad reviews, but I'll make an exception this time. I took my Dad here last Sunday for Father's day. We were seated and waited for our waitress to take our drink orders, only she never came. After about 20 mins I got up to find a hostess whom was very polite and advised she will let our waitress know. Waitress arrives moments later and we order our drinks and appetizers. Then we waited...and waited, about 45 mins after being seated appetizers and drinks finally make an appearance...I decided to just let it go, figured they must be busy because it's Father's day. No appetizer plates though...I asked If we could have some. I was told the dishwasher in the kitchen is not working, so no appetizer plates...fine, whatever.
Then we ordered our dinner...15 mins tick by, then 30, then 45. By this point I'm noticing all the other tables around us have their food, even those seated long after us and with much larger parties. Our waitress has disappeared into the void and with no sign of her returning again I go speak with the hostess. She apologizes and moments later our waitress makes her return. She asks if there is a problem, SERIOUSLY!? Yes, we've been waiting two hours and have only seen you maybe three times!! Of course there is a problem. I refrained from actually saying this to her, but mentioned the extreme wait time for our food, to which she replied she had been there since early that morning and there are issues with the kitchen staff....exactly what I wanted ot hear... Didn't even give an apology from her.
More time ticks by...no sign of food or waitress....I see a manager walk by and flag him down. I explain the situation to him, he apologizes and explains our food will be out right away. A few moments later it does arrive....cold...my steak, which i had ordered to be cooked rare...was cook so well done it was practically shoe leather, and the sides were not even luke warm...my dad was missing his two side dishes and no sauces were provided for my mom's chicken tenders...our drinks had not been refilled in so long the ice had turned to water and I was starting to lose my sh*t. Our waitress asked how everything looked at which point I advised my steak, that was meant to be rare, is well done...she then tells me "yeah the kitchen staff can't cook a steak for anything" I could not believe what I had just heard and then let her know I'd be needing to see a manger again.
Manger comes back over "how is everything?" he asks....I advise not very good...showed him my steak and advised him of the cold and missing items....he advising he will rectify the situation...my mom and dad start eating and finish well before i get my steak, which is now at least cooked correctly. I eat it and then we begin the wait for the bill...and we wait...and we wait! I grab the waitress as she hurries by, attempting to avoid my eye contact. I ask her for the check and she states she will be right back...I catch an eye roll from her before she turns her back. Unacceptable, then the check comes...
Now usually, when a manger has been called to a table twice in one night, with the amount of issues we had, you'd expect maybe in the interest of trying to make up for the inconvenience, some kind of compensation would have been offered.
Nope nothing....nothing for the two and a half hours wasted...nothing for the poor service, nothing for the overcooked food or missing items....NOTHING, NADA, ZIP, ZILCH! We begrudgingly paid our bill and left.
I am so disappointed with Cheddars , I can say without shadow of a doubt this is the WORST dining experience I have ever had ANYWHERE! It ruined what was supposed to be a nice evening out with my Dad for Father's day. We are from Louisville and have been to the Cheddars there many many times and never had an issue. My parents just moved here from Louisville and were very excited to be able to continue dinning at Cheddars, but after this I doubt they will want to. So disappointed with the customer service, I say dine here at your own risk.
***One more fun fact, the sinks in the bathrooms did not have water, and I saw numerous wait staff coming in and out of there...Bon Appetit! read more