management sucks and rude. doesn't know how to talk to others. Overheard him speaking to working and got sad for her

I had such high expectations for this restaurant but it let me down a bit. My family came to visit and they asked me to take them to a unique restaurant and I decided that this would be different from the same ol' burgers. We ordered two servings of ribs and they looked great but they didn't come with a lid and they were already lukewarm by the time they got to our table. A minute into eating the ribs and they were already cold. The ribs gave my parents indigestion for two days and gave me a bit of malaise like the beginning symptom of food poisoning. All the other plates that my family members ordered were great according to them but the ribs were a bit of a mistake. I want to give this place another chance because the ambiance is great and the servers are very friendly but I'll pass on the ribs next time. read more

Atmosphere was very nice, emma was our server and she did amazing, my family was a bit needy but she did well on making sure we were okay the whole time, checked up on us regularly. Food was delicious and i loved the variety and options they had definitely will be coming back again! read more

Excellent value. Can eat a home style meal for under $20.00. I've had the chicken fried steak, meatloaf, and pork chops. All excellent.

The food is not the issue great food! Went out to eat with my family. Server sucks. We sent a steak back three times asked to speak to a manager RILEN! He is a douche bag was so rude. I do not recommend coming here and or tip at all!! read more

ORDERED VIA: To go THE FOOD When I say somebody paid attention in class I meant that cause baby when it came to the seasoning of the shrimp, the pasta AND the broccoli THEY DID NOT MISS. Now you know how sometimes cooks don't cook the broccoli long enough and it still be kinda hard, not at #Cheddars broccoli be just as soft as the pasta which I looove! Cause who wants to eat hard broccoli NOBODY. Garlic bread just buttery and golden with a good crisp y'all need I say more?! read more

Cheddar's Scratch Kitchen - Grilled Shrimp Alfredo - Comfort Food Near Me - Pensacola, Florida

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Stopped in for a "real" meal on our road trip. Beer was cold. Food was hot and fast. That buttered croissant they brought melted in my mouth. The buffalo beer battered shrimp was on point. The ribeye and the monte cristo were amazing. Everything was hot and tasty. Best meal we've had on this trip. 10 out of 10!!! read more

This spot was very packed on Saturday night, which I expected. What I did not expect was for them not to have a paging system in place to let you know when your table is ready. There was no waiting room inside and a lot of people waiting outside and a lot of people waited in cars, and they didn't have a way for us to know when our table was ready but only for us to keep going inside every 20 min to see where our place in line was... ridiculous. Our waitress was very nice. Our drinks were good... the food wasn't that good like how I'm used to Cheddars food tasting. The shrimp in the New Orleans pasta tasted over cooked. Just needed some work. read more

Cheddar's Scratch Kitchen - Menu - Comfort Food Near Me - Pensacola, Florida

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Really good service honey mustard is not honey mustard made with Dijon mustard. Just a heads up for anyone who orders a salad. Best service ever jaides! Thank you for a good experience. Kid- tenders 7/10 Fries 8.5/10 Loaded potato - was decent. It's a potato not gonna rate it lol I had a wonderful salad. Besides the NOT HONEY MUSTARD HONEY MUSTARD. Lol We will definitely be back. read more

The chicken was cooked Perfectly. The Caesar salad was pretty good as well, however the loaded baked potato was not of my liking. The drinks are made very well and the bartender had excellent customer service. read more

Cheddar's Scratch Kitchen - Lemon Pepper Chicken** with bbq - Comfort Food Near Me - Pensacola, Florida

Service was outstanding. The food was delicious. Drinks were out of this world. Very clean and pleasant restaurant. read more

Cheddar's Scratch Kitchen - The Island Tiki was outstanding - Comfort Food Near Me - Pensacola, Florida

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I am not one to write reviews, but this was literally some of the best food I have ever had. I have never had a better steak, even when comparing it to Longhorn or Outback. The cheese bites were amazing, and the hot fudge cake sundae was perfect. Our server was kind and was always checking in on us. We never ran out of water and always got whatever sauces we needed. Our honey butter croissants were not warm which was a little sad, but they still fell apart in my mouth and tasted good. The atmosphere of the restaurant was really cool, and we all liked the lighting. Definitely coming back. I'd give it a 9.8/10. Thanks for a great night! read more

We hadn't been to a Cheddar's in quite a while. This one was great! Good food, nice decor and friendly staff (thanks Carly). Average prices. read more

This is a great cheddar 's with great food and great staff I had a classic burger and it was delicious and my husband had a outstanding steak and baked potatoe. I will definitely be back and our waitress Gabby S was so nice and very respectful. read more

Cheddar's is a great place to take out-of-town guests to a local Pensacola restaurant for a lasting impression of "your money's worth portion size," and great Southern cooking like grandmother used to make. Our waitress was a homey girl who knew her menu well, and what dishes would satisfy the curious mind and empty stomach. We tipped her well at 20% each the four of us, we'll worth it. The ambiance is just right as a booth near the window is ideal, and good air conditioning to cool the body after so much indulgence. read more

Normally love this place. My brother sent back an order 3 times and asked to speak to the manager (Ryland.) He ordered steak medium, and was raw 2 times after sending back. I was surprised to see the manager did not come up in any polite acknowledgment. My brother was very polite but direct about the steps on what the issue with the order was, and that it did not meet food safety regulations So he requested after the 3rd time that he didn't want it anymore. Ryland responded rudely "we do not put the steak on the grill we put it back in a convection oven" As food safety management ourselves, we know that it is health code violation to take food back when it's been served and cut into with a customers used utensils. However, Ryland responded with a very rude "Whatever you guys say" He didn't apologize and he very rudely walked away while spelling his name out letter by letter when asked his name I believe the leadership quality and hospitality should definitely be reconsidered. The waitress, was okay she was very nice but dissappeared very quickly. She did have good customer service and was apologetic to try and fix the issues after the second time being sent back. We were told my brother would not be charged for anything he ordered After paying, the manager yelled at all of us stating we had to pay for my brothers meal after we were told otherwise, and followed us to our vehicle over a $1 payment and was going to take our license number to call the police. My husband paid the dollar, but this was very poor service. We are extremely disappointed and never had an experience like this before. read more

Service was good, food was edible. Did notice that I had bowel movements after two bites into my chicken. If you're old and you have constipation, this place is for you. The jungle atmosphere was a nice touch.... lol just kidding the plants and fans in the ceiling were weird. Oh gosh don't get me started on the music. Switched from banjo country to Christmas to girl pop in a hot minute. Wasn't sure whether to get up and square dance or cry. Called ahead to ask about a wait... was given a very hard time about it.... When we arrived place was empty.... Place was a ghost town with lots of plants. read more

Usually my favorite restaurant to go to for chicken tenders and steak, and that's it. I ventured off my normal dinner and got the Dijon chicken. It was literally just a chicken breast with honey mustard sauce, not really what was described. Wasn't very good. Food used to be a lot cheaper as their slogan says, but prices have gone up. Still enjoy coming here for the steak and chicken tenders. read more

Update! As of a couple of weeks ago, they have changed cleaning their floors which are no longer slippery. The food and service are pretty good but sometimes the orders can be goofed up if you order a substitute but they always fix it. Just attention to detail and in all fairness, can and does happen in any other service or food industry. read more

First of all I was stuck between 2 stars and three. The food is ok but the service has been going down hill fast. This is a chain restaurant so the food is standardized. It's suppose to be home cooking, but it's a little better than that. Service has been going down hill. Mom and I arrived at the restaurant around 3pm. After we ordered, it took them 19 minutes for them to serve the food. The restaurant is clean and the noise level is usually low. There have been exceptions where a crying child has ruined the atmosphere. Most of their house cocktails are sweet. Excessively sweet. read more

Cheddar's Scratch Kitchen - New Orleans Pasta $11.99 - Comfort Food Near Me - Pensacola, Florida

My usual spot in Pensacola was closing so hubby and I decide to pop in to Cheddar's. While I don't like to frequent chains, I really enjoyed every thing from beginning to end. The hostess greeted us with a incredible smile and guess what, she actually made eye contact. Yeah, I said it, she looked me right in the face and was polite. She seated us within minutes. The restaurant has a great vibe, beautiful decor and very large booths. It was cozy. Our amazing waitress was Elizabeth. She has been with Cheddar's for 6 years and I cannot say enough incredible things about her, but I'll try. I ordered the ribs/tenders with 2 sides green beans and baby carrots. Hubs ordered the whitefish with double mash and Elizabeth helped him create loaded mash potatoes. He added sour cream, cheese, and bacon. I got the honey hot chicken tenders as an appetizer, I was hungry and not sure if there would be a long wait for our entree. The Honey hot was 4 tenders and Elizabeth suggested tossing in the sauce (instead of one the side) and they were delicious. The portion was huge, the sauce was very, very, very good. When our entrees arrived, I was practically full. Hubby wanted catfish, (MS man) but he throughly enjoyed the white fish. It was cooked well and tasted great. We asked Elizabeth for some honey hot for the fish and he was super excited! It was really good. He's usually clears his place and mine but not today. He had enough fish to share, twice. My baby back ribs/tenders were great. The ribs were tender and Elizabeth brought me extra sauce. Huge portions. Can you believe this man wanted dessert? He got the cookie sundae and it was good but I was stuffed. Hubby didh't leave any behind. Elizabeth brought our Togo containers and even, without asking, brought Togo sauces and tea. It was a terrific dinner. We will definitely return and you know I'm asking for Elizabeth right!!!! read more

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I manage to go here at least 2-3 times a month and am NEVER disappointed by food or service! Ok, it's Longhorn's little sister and I love Longhorn too but Cheddar's has nailed what they serve, which is a creative American cuisine with a Texas flare. The salmon is exceptional, steaks great, salads very fresh and crunchy, soup....especially the baked potato soup (for me) is hearty and tasty. It can be a bit of a wait but normally not more than 15 mins. Hostesses are friendly and efficient and servers quick, attentive and accurate! I like the layout with small sections, which minimizes noise in this very large restaurant. If I have a favorite it must be either the salmon Caesar pasta salad or the chicken tenders or, or, or.... Prices are moderate and servings generous. The signature starter of complimentary iced croissants is wonderful and just enough to make waiting for food pleasant! read more

Service was great our waitress was so sweet. The food oh my goodness hubby and I shared the monte cristo and it was so good and very filling. We WILL be back!! Oh and the lemonade was delightful. read more

I was shocked to see the overflowing ashtray right by the front door and the paper towel holder in the men's bathroom with mold on it. With all of the current cleanliness issues going on, this is the last thing you want to see. The food was good, seated promptly and the service was great. A little cleanliness goes a long way. read more

Cheddar's Scratch Kitchen - Ashtray right by the front door. - Comfort Food Near Me - Pensacola, Florida

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Very nice atmosphere with nice staff that was attentive and quick with our order. The food was great. Our steaks were cooked just right and everything was delicious! read more

We had the pleasure of visiting the restaurant on 29 August and we enjoyed the delicious food and our server Morgan was very attentive to our needs. We will return. read more

Ordered to go food, absolutely disgusting. Cold shrimp and the Monte Cristo was laying in a puddle of its own cold grease, sadly tossed in the corner of a to go box. When you picked it up you could see the grease pool around your fingers. I called to inform them of how terrible it was. They offered a refund on the items that were inedible...still charged me for the spinach dip which was somewhat edible...but I never got the refund. So they basically lied on top of everything else. I won't be back and I highly suggest you don't waste your money there read more

We waited for a waiter for 20 minutes no one came. Utensils were dirty. They Had finger prints and crumbs on them. People who were seated after us were served first just doesn't make sense. Came for food left disappointed. read more

Definitely one of the best lunches I've had on per diem! I wish they had this chain on the West Coast. To start, best order of onion rings I've had in a long time - So many that l had to take more than half of them with me to enjoy tonight. Made the right way, and with quality batter. The lunch combos are very well priced, and l enjoyed my half Monte Cristo and half Cheddar Club. Each half would have been plenty for the average eater with a side of soup or salad. I ate in the bar area, and Richard was quick to get me a beverage, take my order and make sure l had everything needed to enjoy my meal. Top service! I look forward to eating here again on my next business visit here. Highly recommend both business travelers and those looking for a wonderful, clean restaurant that only looks expensive. read more

i've been told to try this place, and I am sorry I waited until now to do it! Every single thing I tried, was delicious!! we chose curbside pick up, so I can only attest to the food not so much the service. We had the Wisconsin fried cheese thingies And they were really good! I ordered the chicken tender and fried shrimp combination with the broccoli and cheese casserole, and mashed potatoes with cheese and bacon and everything was absolutely fantastic!! read more

This location is really nice. This was my first time dining at a Cheddar's Scratch Kitchen Restaurant. Appealing ledge rock decor with heavy wood accents. Good sized bar area with booth dining & 4 flat screen TV's. Spacious Main Dining area. Very Good lighting & excellent ventilation throughout with ceiling fans. Good current music at the right volume. Dynamic vibe throughout. Professional restaurant ambience. Well heeled professional Patrons Friendly, courteous, efficient staff. I ordered the lemon pepper chicken entree with a side Ceasar, rice & steamed broccoli. I also ordered the croissants with cinnamon honey butter. I ordered a Texas Ice tea which is a Arnold Palmer with vodka. (More or less) It was tasty..... The entree overall was very good. Chicken was grilled perfectly & had a really nice fresh savory Lemon pepper marinade. Rice was seasoned lightly, light in texture & fluffy. Broccoli was fresh & steamed perfectly. I completed the meal with a shot glass hot fudge cake & mousse which was delicious & a perfect size. The Bill was around $16- which is extremely reasonable given the overall quality of the food & dining experience. I really enjoyed my visit here. I found everything about Cheddar's to be very good. No complaints whatsoever. DEFINITELY RECOMMENDED! read more

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The nachos was good, but one of their main dishes was very difficult to eat. Waited a long time for the food. Staff not very attentive.

Check your order before you leave. Order was incorrect and no utensils. Called restaurant and employee offered no apology.

My husband and I ate at this restaurant on 2/18. It was a busy night and the greeter told us it would be a 30 minute wait. We were happy when we only had to wait 15 minutes to be seated. Our server was very pleasant and provided excellent service. My husband had chicken pot pie; I had the Cajun pasta with sausage, chicken, and shrimp. They both were good. We each had the house salad and croissants. My only negative note is that the Women's restroom had no paper towels or dryer to dry my hands so I had to resort to using toilet paper. Otherwise, I thought they provided very good comfort food on a busy Saturday night! read more

I absolutely love this place, the only thing I would change about this locating is; you can tell that the waitress and waiters had issues with each other. It wasn't hard to notice, I've worked in the restaurant industry for years so I know! Our waitress was so nice and patient but you can tell that her coworkers didn't really like her very much. Anyways, the food was amazing as always, even through this pandemic! We didn't didn't have to wait long to get our food even though the place did have a lot of people in there. Everyone was six feet apart and being respectful towards everyone else so we had no worries. I came with my sister, niece and my one year old who doesn't wear a mask because he hates anything over his face so I have to make sure that I keep him safe so I Appreciate them for following the rules. read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Pensacola, Florida

My boyfriend and I came here the other night, we had never been before. The service was amazing as well as the food. It was so affordable and a really nice atmosphere! read more

Didn't want yo wait 30+ minutes at Bubbas so reluctantly went to Cheddars. This was the third time that I've eaten there. Will NOT be back! Last time I had a steak that was more fat and gristle than meat. This time the wife and I ordered the Spinach dip and two Monte Cristo sandwiches with fries. We waited about 15 minutes and I had no more than said "I hope the dip doesn't come out with the sandwiches" than the server brought our sandwiches. I then said to her I guess the dip isn't gonna make it. She looked like a deer in the headlights...."oh your dip never came out?" Don't know if she expected another server to bring it or if it was supposed to come out on its own. Told her to take it off the bill as we didn't want it. Picked up my sandwich and while I know it's a deep fried sandwich I don't expect it yo be saturated dough! All of my fingers had oil/grease on them from just picking the sandwich up. It tasted like very old oil as well. Couldn't taste the meat and cheeses. So I ate just the innards and the fries. When we asked for the check the dip still hadn't been taken off the bill. So 3 strikes and you're out in my book. Will never cross that restaurants threshold again. (At least the one in Pensacola, the one in Springfield, Mo. was wonderful) read more

Did carry out for grilled chicken salad. Fabulous. I travel solo so I hate eating alone in a restaurant, but I would have been very comfortable in the bar area. Great people. Good food. read more

Terrible, won't be back! The meal started with no flexibility for substitutions, even when the substitution would have benefitted the restaurant monetarily. The server was new and tried her best to make up for the many errors from the kitchen. The server consulted the manager several times. The manager never came and spoke with us. The manager told the server that our check would have deductions due to the kitchen error/bad food. Apparently we were actually overcharged but at that point, I just wanted to pay the check and leave. Again, the server tried to fix things and again, the manager did nothing. Food specifics - good: chicken fingers were very good as well as the broccoli cheese side dish, bad: Dijon chicken and mushrooms. The dijon chicken was rice with 2 seasoned chicken breasts and mushrooms covered with a SWEET honey mustard sauce. Awful! As stated earlier, we won't be back. read more

They got rid of their nacho dish I loved and adored a few years ago so I quit coming entirely. The food is very fattening and it makes my stomach hurt. I used to order the nachos and a salad. The drinks are good if you go for just drinks but depending on the bar tender, the drinks r way too sweet. read more