I called this location for a car title loan. I needed a couple thousand to get me over a small…read morecrisis. The person who answered the phone was pleasant, helpful and walked me through the process pretty fast. They gave me the amount of my loan over the phone, told me the interest rate and also what my payments would be... which I thought was pretty low. Now mind you I didn't need the loan for the amount of time they gave me to pay it but they did not charge me the interest past when I paid it off. I needed to send in some documents which I did and they allowed me to just take a pic of those with my cell phone and send it to them. In about an hour later they told me to come by this store and get my money. Now mind you I expected some dive, but what I saw was a really nice, clean and professional office. The people inside were so helpful. They offered me and my daughter some water when we arrived, walked me through the process of getting the loan and then in a matter of a few minutes I was on the way to the bank to cash the check they gave me which I had zero problems cashing. After that, they gave me online access to my account so I can see exactly what was happening with my payments. Classy and just like a bank and not what I would have expected from a car title loan company in Chicago. I am impressed. Like these guys. I would do business with them again in a heartbeat.

I love doing my banking at the Bensenville location. Have my personal and business accounts there…read more It is convenient and the customer service is outstanding. Personally like the fact my bank still takes the time to know its custoera by first name . Thank you. From "The Barkyard" in Bensenville, Sun's out Paws out !!!

I have to say the Bensenville office staff are very alert and knowledgeable. They are fast and if…read moreneeded guide me thru the process in getting my transactions completed. I come to their office about 3x a week and never had any trouble. They are a top notch staff and bank to deal with!

Michele assisted me with a small business account. Remodeled and beautiful inside. Great service…read moreeach visit!!!

yes, my friends at ABC Bank had me flyin' at their float on the parade this fourth of July, thank…read moreyou thank you very much, sincerely Elvis, leo alerta on Facebook

I am a very tough banking customer…read more.. That bears repeating; with 3 kids, heavy credit usage, mortgages and many cars; I can be a very difficult customer to satisfy.... Ironically, this is not my "base" chase bank; but it is the Chase bank that I "prefer" to do all my business at! If you are like me, and need to depend on "people" rather than "a bank"; I highly recommend this branch to do all your "in-person" banking! That was not a "dig" on Chase banks, I like most every Chase bank branch (except the chase branch in Skokie on Dempster & Keeler; that branch is a nightmare! Keeler is the only Chase banking branch that strives to say; "No!" and feels pride in having power over their customers!), What's different about this Bensenville branch? The tellers/cashiers: They smile... They are polite.... And after a few weeks of banking with them, they are even friendlier and remember all the little nuances about how I prefer to deposit, withdraw and even the denomination of bills I prefer! They are people, not bureaucrats! The karma at this branch is "We strive to say; "Yes!" The best example would be that, , if I need to do something that may be "an exception" or "beyond a teller's scope", the employees there will say something like; "I can't do that, but can you hold on a minute so I can talk to the manager..." In other words, all the employees here are "proactive!" and positive! Kudos to Mario (The manager at this branch), Ann (assistant manger) and Venesia (She's always the center teller) for growing this pro-customer environment in a small little branch in Bensenville, IL =)

No ATM inside the bank for after-hours use and the two drive thru ATMs are being service at the…read moresame time. In todays day and age there should be an abundance of ATMs available for getting cash and banking. Very disappointed and seriously wondering if this is the bank for me after 30+ years. I utilize online banking as well. This is just one of many times in which I stop for cash and leave without.

I go to the bank every week and the tellers are some of the nicest people I come across. I always…read morelook forward to seeing them!

I had a good experience here. I came in to get foreign currency for a trip overseas. They were…read morepolite and did a great job managing my request for getting two different currencies. They have to order them in advance. Then they called promptly and let me know the currency was available.

Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

Absolutely Horrible, Horrible, Horrible experience and customer service specially Maria Flores,…read morelack of information and the way they treat customers is Horrible and the way that she handles the situation she refuses to take care of the matter it's easier for her to refer you to a different customer service at a different branch this is US BANK! We have been banking with US BANK since they open their doors, never had a problem until the Wooddale location close. The people running the Wooddale was very professional, knowledgeable, helpful, respectful and most import they would get to the bottom of the problem and help you not send you to a different customer service or branch. what is the point in having a Bensenville location if they can't help you!

Absolutely horrible, HORRIBLE customer service…read more I am a customer of U.S. Bank because I have to be (they own my mortgage loan, unfortunately). The website SUCKS and I'm unable to make payments as I want to. There's a limit on additional principal payments that IS NOT DISCLOSED anywhere on the website. Regardless, this branch, specifically, applied my payment incorrectly and REFUSED TO ISSUE A RECEIPT with my updated balance. They gave me a slip that says I gave a certain amount in CASH (not a check, not a debit card, but actual cash). Why can't you confirm my updated mortgage balance when you don't have to wait for a check to clear? The teller (LXSAUC1 is her ID number) confirmed to me verbally that my payment would be additional principal. Instead, she applied it as a prepayment of my next payment (how convenient that I pay them the FULL INTEREST AMOUNT A MONTH IN ADVANCE.) Stay away! They will do whatever they can to take your money and use it to THEIR BENEFIT.

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!