'Cheap thrills' will get you a thrill alright! My sister's first snowmobiling accident ended in being life flighted. She decided to get back on the snowmobile saddle and rented a snowmobile from cheap thrills for the Burgdorf trail. On the way back, her snowmobile was acting up, and then flames started to gust out of the left of the hood, by her feet. Thankfully she moved her foot before her leg caught fire, and reacted quickly by hitting the kill switch. She and her daughter leaped off the machine. They tried kicking snow to lessen the flames, but it was pointless. The machine roared into quickly. This was traumatic to say the least, being her second time with a major snowmobile defect. When returning to the cheap thrills rental office, the first thing out of the owners mouth was "you must have left the parking break on." When it should have been "are you ok?!" Or "I'm so sorry this happened to you!" However, instead of ensuring she was ok, this owner was adamant about how it could be my sister's fault. My sister confirmed that she didn't put the emergency break on. We offered to show her the video of the machine to prove the fire was in the wrong side to have been a parking break issue. The owner said she didn't want to see the video, as she was confident this was my sister's fault. She said she'd have her mechanic take a look at it to confirm the damage and threatened we'd have to replace her snowmobile. We went home and did our own research to learn about gas fire recalls, for the same brand of the one that caught on fire. This was a known issue with this machine. We returned the day and asked for the serial number of the machine to do our own investigation. The lady-owner said she wasn't sure which machine it was to know what model it was. We informed her of this known issue and then she contradicted herself and said "oh, well there's not one on that machine." She continued to accuse my sister of leaving the parking break on, saying she had a mechanic look at it already. We decided to do our own research, by going back to the place of fire, hoping the machine would still be there so we could get the number/model ourselves. At the machine, the husband/co-owner was there and it was obvious this was the first time anyone was taking a look at it (so the other owner lied when she said she had a mechanic look at it). Thankfully, the husband was there, and he was more open minded to the facts over trying to accuse my sister of this fire. He must have made a call to his wife after our visit with him, because when returning to the store the wife had the refund ready for my sister. There was no apology though, and in trying to get some accountability from her, she then denied ever accusing my sister of the sort and said she merely said it was a possibility. We have it all recorded, and we might post the evidence; however, for now, I feel it's important to tell you: before considering cheap thrills, do your research prior to ever getting on one of their machines! They were unaware of any recalls for the machine model they had, and they were adamant about putting blame on us without any interest on the facts. If anything, do your own research if they try to blame you for their machines being faulty. And be prepared for flames , because this really happened! Keep your loved ones safe! My sister had her daughter on the back, and we are thankful they are both ok!! read more