I've been searching for a good primary care doctor since moving to Vero Beach over two years ago…read moreand, until now, had no luck. Finding Dr. Jennifer Gerard-Efferen has truly been a blessing! She is everything I've been looking for in a physician... thorough, attentive, and genuinely caring. She takes the time to listen, explain things clearly, and never makes you feel rushed. I finally feel like I have a doctor who truly cares about my health and well-being. So grateful to have found her and Sebastian Internal Medical Associates!

Absolutely one of the worst mismanaged practices I have dealt with in my 30 years working as a…read morehealthcare senior executive and expert advisor to myriad physician groups, medical centers, health systems, and health insurers. They are the quintessential self-centered providers who believe patients are there to serve them at their convenience. They literally give the few remaining independent primary care practices a bad name. They called me less than 3 weeks ahead of my scheduled surgery to cancel my mandatory pre-surgical screening (for surgery to be done by another specialist provider who is very hard to reschedule). Of course they don't care that patients schedule our lives around these appointments and procedures. When I said I couldn't come in immediately because I was traveling (preplanned around these appointments and surgery nonetheless), there was nothing they could do. Their providers were all going to be on vacation at the same time, which was during my preset appointment - with no sensible patient coverage model. Ineptitude and the proverbial shrug, equating to "sorry we can't help you mister" (it's actually Dr. but who cares). They caused a massive problem where none existed and then they feel it's your fault as the patient for not being flexible with their rescheduling. This behavior requires FL law and policy changes that require mandatory advance patient notice when cancellations occur for pre-surg screening and appropriate access to care and physician coverage models by practice so patients don't end up with the "we're on vacation, good luck " message. And I'm just the right person to help facilitate a rational change of these laws in FL. No nonsensical rebuttal by this practice offering counterpoints on their theory of the case or supposed willingness should be believed or accepted as they are NOT in it to help you - this is about what YOU as a patient can do for THEM. Profit and care-at-their-convenience is what you will get. Thank goodness they're just simple primary care (i.e., all they did for me is read basic test results which I can read myself), and not some critical care specialist or critical access provider! Avoid this grossly mismanaged practice and their inept policies at all cost, or you could find yourself as I did, having to solve the problem they created by yourself.

This office is, in my opinion, milking the system to the fullest. I would not recommend them as a…read moreprimary doctor. I've only seen the doctor once and from then on, the nurse practitioner. When they informed me they WOULD NOT AUTHORIZE my prescribed meds unless I came for a physical ever 3-4 months. Which by the way, my insurance ONLY COVERS ONE PHYSICAL ANNUALLY, the rest is out of pocket. When I called them out on it, they sent me this letter (attached). What an awful way to treat your patients. This place is a Medicare sucking operation and cares NOTHING about their patients. It's all about the money.

It was quick and the doctor was thorough and nice as well as the tech, Janet, who took down my…read moreinformation in the room. I do not like going to the Cleveland Clinic ER in Vero Beach when my doctor has no appointments to see me for even for an acute condition, because it's usually very crowded. Unless you are dying you will see a nurse practitioner which is fine, but they also charge you a facility fee which this Urgent Care does not. At the Cleveland Clinic Hospital in Vero Beach you will wait there up to 4-5 hours to be seen unless you are dying. I like this urgent care and the people that work here. I'm glad it's here in Sebastian.

I went to Cleveland Clinic Urgent care on 3/17/26 I was having Afib, they did two EKG's both…read moreabnormal. They told me to go to the ER in Vero beach, they would send over the records. Due to the fact Vero Beach was 20 miles away, I chose to go to Orlando Medical. I called Cleveland clinic urgent care as I had not seen the results on my chart. The person that answered said the EKG'S were SHREDDED!!! Why? What are they trying to hide, they are incompetent!!!

Dr. Schaffer herself is a caring and competent physician. Her office is the worst I have ever…read moreexperienced. They forget to follow up with things like prescription refills and referrals for specialists all the time. The office policies are odd, and if you question them or insist that there is a problem, they become difficult and even passive-aggressive, to the point it can make a person lose their cool. I was spoken to very rudely, then the person had the nerve to tell me I was being "unprofessional" (as if they are my supervisor? I don't think so!)! I am finding a new doctor ASAP, and will actively advise everyone I can to avoid this practice.

I had been a patient for over 8 years. I really trusted her. Her spouse runs the office. My husband…read moreand I were asked to leave her practice over less than 200.00 owed. We had fallen on hard times. Husband lost job and it has been difficult since then If it's about the money and not our well being this is Not the place to be cared for Do no harm was my understanding. The staff turn around was almost weekly. Makes me wonder who caused that problem. How can the ever changing staff know the importance of our needs. Now my husband and I are without maintenance meds until we can see a new Dr,Due to new Dr.schedule he's booked. They only allowed us 30 day supply of meds, I can't see new Dr mid October. Drs Schaffer's office won't even return calls. All over a balance of 200.00 . The billing department does not sent monthly statements. Just quarterly. Talking to her was abrasive even if you tried to make payment arrangements. I NEVER owed her money until my husband lost his job. Greed !!! Not health care.

He and his staff are kind considerate professionals who treat you like an intelligent human being…read more It's hard to find doctors like this man

I'm at with doctor sigman yesterday about dyeing and about my thyroid he was very understanding…read morewent through everything very thorough with me helped me to understand how my thyroid has changed and what's important and I highly recommend him

No one has had a chance to review this practice better than I…read more The care -- personal and professional knowledge, flow, and Attention to detail -- is unusually good. The staff is excellent. Ease of access is very good. State professional standards are met and usually exceeded in quality and ethics and information. If it takes a little longer to get in, it seems to be worth it, because each encounter takes as long as it needs to do it right. The vast majority of people leave contented knowing they've been well-attended. (Any one who leaves unhappy probably come in unhappy for reasons having nothing to do with the visit!)

Dr. Thomas is extremely conscientious. My son is 18 and home from college, so he does not have a…read moreprimary physician and aged out of his pediatrician. My son was extremely sick and spiked a 103.7 fever. Dr. Thomas, who has never seen my son before, saw him after her scheduled patients for the day. She took her time even though it was after 5:00pm. She was extremely kind and personable and patiently answered our questions. She quickly diagnosed the problem and immediately called in a prescription. She followed up that evening and again the next morning and even gave me her personal cell phone number. We really need more physicians like this!

From the owner: My objective is to provide comprehensive and compassionate care, of exceptional quality, to…read moreindividuals and families with infectious concerns.

Dr. Rose has been my neurologist for many years. I consider Dr. Rose to be an excellent physician!…read moreDr. Rose listens to everything I say and she always makes sure that my needs have been met. If someone needs a neurologist for a consult or long term care, I suggest you see Dr. Rose!